Alamo Colleges Action Plan FY 2014-2015
A goal without a plan is just a wish.
If you do not measure it, you cannot improve it.
Updated: 6/23/2014
UNIT: Training Office (Hypothetical unit for Weave migration exercise and manual)
UNIT MISSION STATEMENT: Provide training to DSO leaders to contribute to
their professional development and performance excellence.
UNIT KEY METRICS: 1. Overall customer satisfaction; 2. Total number of
training sessions delivered.
Mission: A statement answering the questions “What is this organization’s primary purpose?” and “What are we attempting to
accomplish?” It refers to the overall function of an organization.
Key Metric: A high-level measure used by a district unit to report success in achieving its mission and priorities.
Goal: A future condition or performance level that a district unit intends to attain in a period of time.
Strategies: The approaches a district unit takes to achieve a goal.
Measure: A performance variable to be tracked over time to quantify the level of accomplishment of a strategy.
Target: The specific (quantifiable) level of a measure that is intended to be reached when a district unit implements a strategy.
Action Items: The specific, quantifiable activities, functions, tasks, tactics, projects, services, or processes a district unit will implement
within a strategy.
Unit Key Metric Record Keeping for Fiscal Year
Sep 2014
Unit’s Overall
customer
satisfaction
Unit’s Total
number of
training sessions
delivered.
Oct
Nov
Dec
Jan 2015
-
-
3.00
3.50
4.00
10
10
10
10
10
Feb
Mar
Apr
May
Jun
Jul
Aug
UNIT GOAL 1: Train District Support Operations (DSO) leaders on Baldrige
principles.
Description, 3-Year projection, and Progress report for Goal 1: This goal is one of the three unit
goals for our Training Office. It aims at training all DSO leaders, including Vice Chancellors, on the principles
and best practices provided by the Baldrige Criteria for Performance Excellence. Score of customer satisfaction
for Goal 1 is 4.18 in January 2015, indicating a positive response to training on Baldrige principles by DSO
leaders.
ALAMO COLLEGES STRATEGIC OBJECTIVES SUPPORTED (I,II,III): III
Refer to http://alamo.edu/district/planning/strategic-plan/
ALAMO COLLEGES GOALS SUPPORTED (A,B,C,D,E,F,G): III.A
UNIT STRATEGY 1.1: Provide in-house Baldrige training sessions to DSO unit leaders.
Lead
Measure
Measure: Number of Baldrige training sessions offered by Alamo Colleges instructors.
1-Year Target: 24 in-house Baldrige training sessions delivered.
Results for Strategy 1.1: To meet this target, we planned to offer 2 Baldrige training sessions per
month.
1/15/15: 2 of the 10 monthly training sessions offered by our unit (for all three goals) have been in Baldrige, so
we have completed 10 (=2x5) so far, and we are on target to complete all 24 by August 2015. Score of
customer satisfaction for Strategy 1.1 is 4.50 in January 2015, indicating that our in-house instructors have
done an effective job so far.
ACTION ITEMS (Optional)
1.1.1:
Title of this action item: Offer 10 in-house training sessions on
the Baldrige Criteria.
Description of action item: This is so DSO leaders get familiar with
the Baldrige Criteria for Performance Excellence.
Projected completion date: August 31, 2015.
Implementation description: Our Training Office director will recruit
the SPPE team to conduct all training sessions.
Responsible person/group: Training Office director.
1.1.2:
Title of this action item: Offer two SIPOC training sessions.
Description of action item: SIPOC training is necessary to gather
quality unit information to be used in the unit’s action plan.
Projected completion date: May 31, 2015.
Implementation description: Veronica will offer on SIPOC training in
Fall 2014 and another one in Spring 2015.
Responsible person/group: Training Office director.
1.1.3:
Title of this action item: Conduct monthly customer satisfaction
surveys for 10 months
Description of action item: Customer satisfaction is one of our unit
key metrics. By measuring customer satisfaction, we will be able to
monitor effectiveness of our work every month.
Projected completion date: August 31, 2015.
Implementation description: A customer satisfaction survey form will
be designed in September 2014, validated by SPPE in October 2014,
and administered monthly from November 2014 through August
2015.
Responsible person/group: Training Office director and
administrative assistant.
ACTION ITEM
IMPLEMENTATION NOTES
Progress report and current level of completion (%)
for this action item:
1/15/15: We have completed 5 in-house Baldrige
training sessions (1 per month in the last 5 months).
Latest customer satisfaction score for in-house
training on Baldrige Criteria is 4.70.
Completion: 50% (or 5 of 10 completed)
Progress report and current level of completion (%)
for this action item:
10/30/14: The scheduled Fall 2014 SIPOC training
was completed today without any issues. Customer
satisfaction score for SIPOC training was 4.30 this
month.
Completion: 50% (or 1 of 2 completed).
1/10/15: Due to logistic and scheduling problems, the
scheduled spring 2015 SIPOC training cannot be
offered and has been postponed to March 2015.
Completion: 50% (still)
Progress report and current level of completion (%)
for this action item:
1/23/15: So far, every in-house training session
offered in support of Strategy 1.1 has included a
customer satisfaction survey. We have administered 6
surveys (5 for in-house training on the Baldrige
Criteria and 1 on SIPOC training).
Our current score of overall customer satisfaction for
Strategy 1.1 is 4.50.
Completion: 50% (or 6 out of 12 planned surveys
on the Baldrige and SIPOC training sessions).
UNIT STRATEGY 1.2: Use external Baldrige consultants to educate DSO unit leaders.
Lead
Measure
Measure: Number of Baldrige training sessions offered by external consultants.
1-Year Target: 7 Baldrige training sessions offered by external consultants.
Results for Strategy 1.2:
ACTION ITEMS (Optional)
1.2.1:
Title of this action item: Offer one Baldrige retreat for Vice
Chancellors using a consultant.
Description of action item:
ACTION ITEM
IMPLEMENTATION NOTES
Progress report and current level of completion (%)
for this action item:
Projected completion date:
Implementation description:
Responsible person/group:
1.2.2:
Title of this action item: Offer one Baldrige retreat follow-up
action planning meeting for VCs and their division leaders.
Description of action item:
Projected completion date:
Implementation description:
Responsible person/group:
Progress report and current level of completion (%)
for this action item:
1.2.3:
Title of this action item: Offer five Baldrige Category 2
(strategic and action planning) training sessions.
Description of action item:
Progress report and current level of completion (%)
for this action item:
Projected completion date:
Implementation description:
Responsible person/group:
1.2.4:
Title of this action item: Measure customer satisfaction with
service offered by consultants.
Description of action item:
Progress report and current level of completion (%)
for this action item:
Projected completion date:
Implementation description:
Responsible person/group:
UNIT STRATEGY 1.3: Have Vice Chancellors attend Baldrige examiner training.
Lead
Measure
Measure: Number of Vice Chancellors who attend examiner training.
1-Year Target: At least 2 VCs attend Baldrige examiner training in San Antonio.
Results for Strategy 1.3:
ACTION ITEMS (Optional)
1.3.1:
Title of this action item: Disseminate registration info to all Vice
Chancellors.
Description of action item:
ACTION ITEM
IMPLEMENTATION NOTES
Progress report and current level of completion (%)
for this action item:
Projected completion date:
Implementation description:
Responsible person/group:
1.3.2:
Title of this action item: Encourage all Vice Chancellors to
register.
Description of action item:
Progress report and current level of completion (%)
for this action item:
Projected completion date:
Implementation description:
Responsible person/group:
1.3.3:
Title of this action item: Help Vice Chancellors/assistants to
register and pay.
Description of action item:
Projected completion date:
Implementation description:
Responsible person/group:
Progress report and current level of completion (%)
for this action item: