Design for All
Shaping the end-users’ TeleEurope
ETSI’s involvement in laying the
foundation for an all-inclusive eEurope
Knut Nordby
Chairman ETSI TC HF
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Design for whom?
2
The e-Society
ICT (Information & Communication
Technology) is permeating nearly
every aspect of modern life as more
and more daily activities must be
performed electronically; e-mail, ebanking, e-commerce, e-health, eeducation, e-voting, etc. – we are
moving fast towards an e-Society.
3
Access to the e-Society
An e-Society presupposes that all
citizens actually can access the
new electronic services; mobile
phones, PCs, PDAs, Internet, etc.
However, this is certainly not the
case, and new technologies will
actually exclude large user groups,
especially children, disabled and
older people, from participating fully
in the society.
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The ’Swiss Army-Knife
syndrome’
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’Handicapped’ by the eSociety
In many areas there are no alternatives
when local bank branch offices close,
local shops disappear, and essential
societal services are computerised.
Many people, especially older and
disabled persons, will therefore be
virtually handicapped, both at work and
in their leisure time.
6
The conspiracy against
human memory
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The usability pyramid
Human abilities
Poor
Good
Personal assistance
Assistive technology
With adaptation
Those who can use
all
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Inclusive design
Human abilities
Poor
Good
Personal assistance
Assistive technology
With adaptation
Inclusive design
Those who can
use all
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Human Factors
Human Factors is scientifically based
knowledge about human capabilities
and limitations, with the aim to make
products services and environments
more efficient, safer and easier-touse.
Human Factors is thus a key factor for
the commercial success of new ICT
products and services.
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Why standards?
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We need standards to
ensure:
Compatibility of products from
different suppliers,
Interoperability between products
from different suppliers,
Transfer of learning between
products from different suppliers,
Better accessibility to products,
Increased safety of products.
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We need standards for:
Legislation; standards are needed
by legislators to improve accessibility
for all citizens,
Regulation; standards are needed by
regulators for granting operating
licences,
Procurement; standards are needed
in public calls for tenders to specify
good accessibility,
13
ETSI TC HF
TC HF = Technical Committee
Human Factors.
TC HF creates Standards, Guides
and Reports based on the best
Human Factors practice.
TC HF takes into account the needs
of all, including young, old &
disabled people.
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eEurope Action Plan 2002
To improve e-accessibility, as one of several
issues, the CEC funded the eEurope
Action Plan 2002: 5 M€ in 2000, 5 M€ in
2001 and 2.5 M€ in 2002
The European standards organisations CEN,
CENELEC and ETSI were invited to apply
for funding for standardisation work.
ETSI HF received funding of 13 Specialist
Task Forces (STFs): five in 2000, six in
2001 and two in 2002.
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Specialist Task Forces 2000
STF 180 Universal Communications
Identifier (UCI); System framework
STF 181 Requirements for Assistive
Technology devices in ICT
STF 182 Generic spoken command
vocabulary for ICT devices and services.
STF 183 Guidelines on the multimodality of
icons, symbols and pictograms
STF 184 Guidelines for ICT products and
services: ‘Design for All’
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Specialist Task Forces 2001
STF 199 A unified identification scheme for
Next Generation Networks (NGN) when
implemented with UCI.
STF 200 Maximising the usability of UCI
based systems
STF 201 Access to ICT by young people;
Issues and recommendations
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Specialist Task Forces 2001
STF 202 Character repertoires, ordering
rules and assignment to the 12-key
telephone keypad (European languages)
STF 203 Human Factors of work in Call
Centres
STF 204 Multimodal interaction,
communication and navigation
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Specialist Task Forces 2002
STF 230 Using UCI systems to improve
communications for disabled, young and
old people
STF 231 Generic User Interface elements
of mobile telecommunication devices and
services
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Publications 2002
ES 202 076 Generic spoken command
vocabulary for ICT devices and services.
EG 202 116 Guidelines for ICT products
and services: ‘Design for All’
EG 202 048 Guidelines on the multimodality of icons, symbols and
pictograms
EG 202 067 Universal Communications
Identifier (UCI); System framework
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Publications 2002
EG 202 072 Placing UCI in context:
Review and analysis of existing
identification schemes
TR 102 125 Potential harmonised UI
elements for mobile terminals and
services
TR 102 068 Requirements for Assistive
Technology devices in ICT
TR 102 077 Maximising the usability of
UCI based systems
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Publications 2003
EG 202 191 Multimodal interaction,
communication and navigation
TR 102 133 Access to ICT by young
people: Issues and recommendations
TR 102 202 Human Factors of work in
Call Centres
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