Cisco Virtual Update:
Jabber
Marts 2016
Per Toft, ptoft@cisco.com
Consulting Systems Engineer
Disclaimer
This deck includes reference to forward-looking features
(roadmap) which are in varying stages of development and will
be offered on a when-and-if-available basis.
Roadmap features are subject to change at the sole discretion of
Cisco, and Cisco will have no liability for delay in the delivery or
failure to deliver any of the features set forth in this document.
Roadmap-information er fjernet fra denne version. Kontakt Per
Toft, ptoft@cisco.com, hvis du har spørgsmål.
Agenda
•
Intro
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Jabber 11.1 og 11.5 nye feature
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Et kig i krystalkuglen:
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Jabber 11.6 og 11.7
Jabber SDK
CUCILync
Persistent Chat
Cisco Jabber
Cisco Jabber -The Power to Collaborate
Rich, Real-time Collaboration with Cisco Jabber® Platform
All-in-one UC application
Collaborate from any workspace
 Presence and IM
 PC, Mac, tablet, and smartphone
 Voice, video, and voice messaging
 On-premises and cloud
 Desktop sharing and conferencing
 Integration with 3rd party productivity tools
Cisco Jabber
Consistent User Experience Across Broad Range of Platforms and Devices
Desktop
Tablet
Smartphone
Web
Jabber Has Evolved
Time to Take Another Look!
•
Market Presence
•
•
•
•
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30M+ Jabber seats, 20%+ YoY growth
Mobile Activations - ~100% YoY (CY 11-15)
CUCM / Expressway activations – 40%+ rate
No cost clients – “Jabber for Everyone”
Highlights
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•
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All-new compelling user experience on
Windows, Mac, iOS, Android
Addressed Top 5 Sales Objections
Shipped 4 full-featured releases in CY2015
70+ Public Customer References
Market Momentum vs. Competition
Cisco Jabber Has Evolved!
Desktop Share
(without call)
Compelling
User Experience
Persistent Chat
VPN-less Access
Single Sign On
Gartner MQ on Unified Communications
Enterprise Deployment Market Momentum
Cisco Jabber overtakes Microsoft Lync / Skype for Business

“Cisco Unified Communications Manager
(UCM)/Jabber and Microsoft Lync/S4B are
the most commonly deployed UC solutions –
with Cisco edging out Microsoft for the first
time in this survey’s history.”

“However, the story has changed when we
look specifically at which environments are
being deployed.

“Cisco UC deployments experienced the largest
increase, growing by 14% since the previous
survey. Microsoft, by comparison, decreased
by 17% over the same period.”
Source: Wainhouse Research Q4 2015 UC ITDM Survey –
UC Deployments, December 2015
Report available at: w ww.cisco.com/c/dam/en/us/solutions/collaboration/analysts/dow nloads/enterprise-deploy ments.pdf
Jabber Release Schedule
Cisco Jabber 11.1
(Indeholder skjulte slides til selvstudie)
Jabber 11.1 Release
Summary of Jabber 11.1 New Features
Jabber to Jabber Calling
for WebEx Messenger
IBM Notes
Contacts Search
Jabber.config.xml
for WebEx Messenger
(BETA Feature)
Apple Watch and
Android wearable support
New additional
emoticons
Desk phone Video (MSI)
for Windows 10
Windows 10
release support
Jabber 11.1 Release
Jabber to Jabber calling
Bemærk platformsangiv elsen
i de følgende slides
• “Jabber to Jabber” voice and video provides basic calling
between clients without UC manager registration for cloud
deployments
• Call control uses SDP over HTTPS via Cisco Collaboration cloud,
Media G.722&H.264
• Supported only with WebEx Messenger*
* Support for Unified CM IM and Presence is being planned for a next Jabber release.
When enabled
“Jabber call”
feature appears
on dial menu,
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Single call only
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No in calls features
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No conference capabilities
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No Extenal/PSTN calling
Jabber to Jabber Calling
Example Flow
User receives an
incoming “Jabber
to Jabber” call
Contact is
resolved
Call shown as
“Jabber Call”
Jabber to Jabber Calling
Example Flow
Mid call features
not available with
“Jabber to
Jabber” calling
Mute Audio/Video
Hang-up
Jabber to Jabber Calling
Example Flow
Single call only
If an additional call
is presented user
can hang up in
progress call
UC manager call
can be placed on
hold
Jabber 11. Release
IBM Notes Contact Search (Windows)
• Jabber lets you search for local
contacts in IBM Notes (formally Lotus
Notes).
• Feature is enabled in the jabber-
config.xml file by setting keys to true
<EnableLocalAddressBookSearch>
<EnableLotusNotesContactResolution>
•
Jabber also supports calendar
integration with IBM Notes
Desk Phone Video
Support for Windows 10
• Desk phone enable video
communication for existing desk
phone.
Data
VLAN
Voice
VLAN
CDP &
CAST
Cisco IP
Phone
• Phone provides audio and video
is displayed by Jabber.
Jabber for
Windows
• Jabber 11.1 introduces support
for Desk phone video on
Windows 10 workstations.
Video
• Administrator must install Cisco
Audio
Media services to enable
feature.
Cisco Jabber 11.5
(Indeholder skjulte slides til selvstudie)
Introduction
•
11.5 is the latest Jabber client
for Windows, Mac, iPhone, iPad
& Android devices.
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New cross platform features
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Major feature alignment for Mac/Windows
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Many new platform specific features
including UE enhancements and cross
platform feature alignments.
Jabber 11.5 Release
Multiple Device Messaging (MDM)
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Also known as IM Carbon Copy
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Allows ALL messages to be delivered to ALL logged-in clients
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Notifications are synchronized; if an IM is read on one device, it
shows as read on other signed-in devices
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On by default in Cisco Jabber 11.5 or later
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Supported only with WebEx Messenger*
* Support for Unified CM IM and Presence is being
planned for a next Jabber release.
Jabber 11.5 Release
Broadcast IM
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Supported in both on-premises & cloud
model
•
Option appears when more than one
contact is selected
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Broadcast IM will appear as same as
1:1 chat on the recipient side
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The sender’s chat window will
disappear as soon as the message
gets sent
Jabber 11.5 Release
Broadcast IM (Cont.)
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The following will be supported in broadcast IM:
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•
•
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Offline contacts will:
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•
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Text formatting
Emoticons
Mentions
Not receive messages (WebEx Messenger)
Receive messages as they log in (Unified CM IM and Presence)
Broadcast IM can be locally saved or archived for compliance
when enabled by system admin (same as 1:1 chats)
Jabber 11.5 Release
Logout on Inactivity Timer
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Forces Jabber clients to self logout when timer expires
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Timer value is set (in mins) in jabber-config.xml
ForceLogoutTimerMobile
ForceLogoutTimerDesktop
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Once forced logout, Jabber will show the login screen
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Works for all three modes of operation – full UC, IM
only & phone only
Jabber 11.5 Release
Inactivity Timer Triggers
The inactive timer starts/resets when:
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On mobile
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•
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Jabber is put into background
Voice call ends in background or from lock screen
On desktop
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No mouse/keyboard action
Call ends using accessories such as headset
Jabber 11.5
Jabber App on Apple Watch
Jabber for iPhone now provides an Apple watch
app allowing you to use Jabber on your phone.
With the Jabber App on Apple Watch,
you can:
• Check new chat messages
• Reply a chat with text (Siri), emoticons, and
pre-defined messages.
• Answer/Decline/End a call
• Mute/Unmute a call
• Check recent calls
• Call back to a contact from recents
• Change your presence
Jabber App on Android Wear
Jabber for Android provides an Android wear
Watch App.
With the Jabber App on Android Wear, you
can:
• Check new chat messages
• Reply a chat with text, emoticons, and predefined messages.
• Answer/Decline a call
• Check recent calls
• Call back to a contact from resents
• Play a new voicemail
Jabber 11.5 Release
Select Screen to Share Window
Jabber for Windows now displays a screen selection menu when a user
starts screen share.
If using more than 3
monitors a list view is
displayed
Also supports selection via keyboard
Jabber 11.5 Release
Restore Chat on Login :
• Restore IM conversations that
were open when the user last
logged out of Jabber
• Indicator: Remember my Open
Conversations
• Up to 30 open chats
• Reopened in their original
creation order
Jabber 11.5 Release
Chat Alert Sound Selection
• Select chat alert sound
• Select pre-configured
• Add your own
• Distinguish notification from CoWorkers
• Configuration to show default
Jabber 11.5 Release
Contact Card on hover-over enhanced
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Contact-card support has been
extended to Jabber conversation
windows and docked view
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Main hub support was added in 11.0
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If a contact has more than one phone
number, a split call button is now
shown on the contact card
Aligns to Mac client
experience
Jabber 11.5 Release
Chat-reply to federated contact from search
• Start an IM or call to a federated contact
directly from the search results window
without having to first add this person as a
contact
• Search for a valid IM address (name@XX)
and launch a chat window
• search for a valid SIP-URI (name@XX) and
call it
Jabber 11.5 Release
Click to call from Web browsers
Select and right click number in web
browser
Or Select and press Shift+Ctrl+J
Supports popular Windows browsers
Internet
Explorer
Google
Chrome
Mozilla
Firefox
Admin can enable/disable feature
Jabber Release 11.5
Jabber for Windows - Virtual Experience
Jabber Virtual Experience Media Edition* is a software only solution
which provides Jabber for Virtual environments. (Citrix/VMware)
Jabber Virtual edition supports IM, Phone mode & Full UC operating modes with
many of the feature provided by full Jabber including soft phone operation
Thin Client support includes:
Also new for 11.5 virtual edition
•
•
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Windows
7&8
Dell Wyse
SUSE Linux
eLux
Unicon
CPU Score for Linux OS
HP WES Kiosk mode support
Virtual channel security (IPC)
* Rebranding product “Engine” to “Edition”
Jabber 11.5 Release
Desktop Client feature alignment
Jabber for Mac users benefit from many additional features
with 11.5 Windows/Mac feature alignment.
IM & Presence Features
• Persistent Chat Capabilities
Calling Features
• Call Pickup
• Chat Room directory
• Hunt Group
• Chat Room Administration
• Call with Edit
• Alert on Available
• Extend & Connect
• Locations
• Custom Ringer
Other features
• HTML Tab
Jabber 11.5 Release
Jabber for Mac, New Presence Features
Location publish
• Share location feature is now
available on Jabber for Mac 11.5
• User can decide if they would
like to share their location
• Jabber can prompt when new
locations are discovered
Alert When Available
Jabber 11.5 Release
Jabber for Mac, New Chat Features
Mac client now provides persistent chat room list
plus room management capability
Jabber 11.5 Release
Jabber for Mac, New Telephone Features
Call with Edit
“edit” contact
telephone number
prior to dialling
Pickup Group / Hunt Group
Jabber 11.5 Release
Jabber for Mac, New Telephone Features
Extend & Connect
Extend and Connect is a Cisco® UCM feature that enables Cisco Jabber ® to control a
phone or endpoint connected to a third-party PBX.

Receive incoming enterprise calls

Make call

Disconnect

Hold and retrieve

Call transfer

Play DTMF

Conference
Jabber for
Windows
Jabber for
Mac
Jabber Release 11.5
Jabber HTML Tabs added to Jabber Mac
Jabber custom tabs
provide an HTML and
Javascript capability to
extend the client.
Customers can create
custom applications and
popup, example:
•
Support Contacts
•
Policy messages
Cisco Jabber
Diverse
Jabber for iOS
En velbevaret hemmelighed…? 
• Swipe til venstre for at
besvare/afvise et
indkommende opkald i
Jabber
• Introduceret i Jabber 10.6
• Kræver iOS 8.0
Cisco Jabber
Roadmap
Persistent Chat Rooms
Concepts: Chat Types
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Jabber supports a number of different chat types
Neela
Sue
Charles
Point to Point Chat
Ad-Hoc Group Chat
Chat Room
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Ad-hoc
Person to person
Non-Persistent
Ad-hoc group chat
initiator defined subject
Non-Persistent (Room)
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Admin enabled Feature
Pre-defined Chat Room
Users enter, leave and reenter room.
Conversation Persistent
Concepts: Chat Rooms
"eventplanning358951823618
236@conference-2standalonecluster764bb.tmeexample.com"
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A Jabber Chat room is XMPP persistent text chat function
provided by the Cisco Unified IM & Presence server
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Rooms have a discussion subject i.e. “Currency trading”
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Members gather and have text conversations inside the
room
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Rooms can be public or restricted (closed).
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Rooms may require a password for access.
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Rooms can be created by Admins or Users (based on
policy)
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Persistent Chat rooms are supported by
Jabber for Windows and Mac
Concepts: User Types
• Users can have different roles/ affiliations to a room
– OWNER (Typically an Administrator)
Owner is creator of chat room
Has full management of the chat room
– MODERATOR
Manage Users (Add, Block, Mute, Remove Users)
– MEMBER
Contribute Chat and content to room
• Administrators
– Administration takes place at a system level or room level
– Administrator control policy for room creation and settings
– An Administrator may be a Room Owner
Concepts: File Transfer
• Persistent Chat can support IM&P Managed file transfer(MFT)
• Jabber provides several operating modes for File Transfer
– Point to Point File Transfer
– Managed File Transfer (MFT)
– Hybrid Managed File Transfer (HMFT)
• MFT is Optional feature that is enabled/configured by admin
• Allows room members to post documents into a room for later
download
• Allows room members to share screen captures to chat rooms
• Note: Managed file transfer supported on Windows, Mac, IOS
and Android
Chat Rooms Example – Event Planning Flow
Sue (USA)
Marketing Director
Charles (Europe)
Marketing Manager
Neela (APAC)
Marketing Manager
User Experience
Jabber Hub View – Chat Room Tabs
All Rooms: Catalogue of
all rooms defined in
deployment
My Rooms: Rooms that I
am a member of.
Filters: User defined filtered
chat/room views.
User Experience
Jabber Conversation Windows - Function Map
Call, Search Contact
or Room
Room Name Retrieve from server
Toggle
Roster
Rooms
Chat
Room s
Function
Info / Edit Room
Chat Room
Roster
Filter
Search
Notification
Escalation
(right click)
Input
Area
Screen Capture
File Transfer
Pop out Room
Architecture
Baseline Architecture for Persistent Chat Rooms
Unified Communications
Manager
Database
Server
Cisco IM &
External File
Presence Server (optional)
ODBC
Jabber for Windows
Client
Jabber for Windows
Client
SSH
Jabber for Windows
Client
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