e-Business in Service Industries e -

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ee-Business
-Business in Service
Industries
Sistem e-Business
(MG-652)
Jurusan Manajemen
Services
Benefits and Limitations
Corporate Travel
Travel and
Tourism Services
Broker-Based Services
Impact of eBusiness on Travel Industry
Real Estate
Securing
financial transactions
Real Estate Applications
Driving Forces
Using the extranet
Imaging systems
Pricing online vs
offline services
Implementation
Issues
The Internet Job Market
Employment Placement
and Job Market
Cyberbanking and
Personal Finance
Electronic Job Market
Advantages
Job Markets Limitations
Future of banking
Intelligent Agents
personal finance online
eBusiness in
Service
Industries
Billing Online
Publishing modes
and methods
Online
Publishing
Online Stock Trading
Trading Stocks
Online
Edutainment
Virtual teaching
and universities
Knowledge
Dissemination
Online consulting
Insurance
Matchmaking
Initial Public Offerings (IPOs)
Indoividual Investors and
Day Trading
Related Markets
Online Publishing,
Knowledge Dissemination
and Other Services
Types of Auctions
Electronic Auctions
Auctions
Health care
Future exchanges
Investment Information
Impacts
Other
Service Online
Digital delivery documents
Benefits and Limitation
Business-to-Business Auctions
The Impact on Intermediaries
Electronic stamps
27 September 2002
Chandra Wibowo W.
2
The Travel Industry
Chain
Product Suppliers
(airlines, hotels)
Process Facilitators
(insurances, congress
organizers)
Distributors
(travel agencies)
C ustom ers
(corporations, individuals)
27 September 2002
Chandra Wibowo W.
3
Driving Forces of the
Electronic Job Market
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Cost
Life cycle
Place
Minimum information
Search
Finding applicants
Matching
Lost and dated material
Speed
27 September 2002
Chandra Wibowo W.
4
The Advantages of the
Electronic Job Market
The major advantages for job seeker :
• Ability to find information on a large number of
jobs worldwide
• Ability to communicate quickly with potential
employers
• Ability to write and post resumes for largevolume distribution
• Ability to search for jobs quickly from any place
at any time
• Ability to obtain several support services at no
cost
27 September 2002
Chandra Wibowo W.
5
The Advantages of the
Electronic Job Market
The major advantages for employer’s
• Ability to advertise to a large number of
job seekers
• Ability to save on advertisement costs
• Ability to lower the cost of processing
using electronic application forms
• Ability to greater equal opportunity for
job seekers
• Ability to find highly skilled employees
27 September 2002
Chandra Wibowo W.
6
Electronical Trading
Stocks
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Advantages of Home Banking
Get current account balances at any time
Obtain charge and credit card statements
Pay bills
Download account transactions
Transfer money between accounts
Balance your accounts
Send e-mail to your bank
27 September 2002
Chandra Wibowo W.
7
The Components of
Auctions
Competing Auctions
and Trade Forms
WWW / IT
Supplier
(Seller)
Items
Auctioned
Trading
Rules
Auctioneer
Execution Process
Auction
Customer
(Buyer)
Effects
27 September 2002
Chandra Wibowo W.
8
Student Assigments
• Enter www.etrade.com and find how you
can trade stocks in countries other than
the one you live in. (individual assignment,
submitted on week 9)
• Find an internet banking site. Write a
report about the services provided by this
site. Identify other service you think
might be required for an internet banking
sites. (individual assignment, submitted on
week 9)
27 September 2002
Chandra Wibowo W.
9
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