ee-Business -Business in Service Industries Sistem e-Business (MG-652) Jurusan Manajemen Services Benefits and Limitations Corporate Travel Travel and Tourism Services Broker-Based Services Impact of eBusiness on Travel Industry Real Estate Securing financial transactions Real Estate Applications Driving Forces Using the extranet Imaging systems Pricing online vs offline services Implementation Issues The Internet Job Market Employment Placement and Job Market Cyberbanking and Personal Finance Electronic Job Market Advantages Job Markets Limitations Future of banking Intelligent Agents personal finance online eBusiness in Service Industries Billing Online Publishing modes and methods Online Publishing Online Stock Trading Trading Stocks Online Edutainment Virtual teaching and universities Knowledge Dissemination Online consulting Insurance Matchmaking Initial Public Offerings (IPOs) Indoividual Investors and Day Trading Related Markets Online Publishing, Knowledge Dissemination and Other Services Types of Auctions Electronic Auctions Auctions Health care Future exchanges Investment Information Impacts Other Service Online Digital delivery documents Benefits and Limitation Business-to-Business Auctions The Impact on Intermediaries Electronic stamps 27 September 2002 Chandra Wibowo W. 2 The Travel Industry Chain Product Suppliers (airlines, hotels) Process Facilitators (insurances, congress organizers) Distributors (travel agencies) C ustom ers (corporations, individuals) 27 September 2002 Chandra Wibowo W. 3 Driving Forces of the Electronic Job Market • • • • • • • • • Cost Life cycle Place Minimum information Search Finding applicants Matching Lost and dated material Speed 27 September 2002 Chandra Wibowo W. 4 The Advantages of the Electronic Job Market The major advantages for job seeker : • Ability to find information on a large number of jobs worldwide • Ability to communicate quickly with potential employers • Ability to write and post resumes for largevolume distribution • Ability to search for jobs quickly from any place at any time • Ability to obtain several support services at no cost 27 September 2002 Chandra Wibowo W. 5 The Advantages of the Electronic Job Market The major advantages for employer’s • Ability to advertise to a large number of job seekers • Ability to save on advertisement costs • Ability to lower the cost of processing using electronic application forms • Ability to greater equal opportunity for job seekers • Ability to find highly skilled employees 27 September 2002 Chandra Wibowo W. 6 Electronical Trading Stocks • • • • • • • • Advantages of Home Banking Get current account balances at any time Obtain charge and credit card statements Pay bills Download account transactions Transfer money between accounts Balance your accounts Send e-mail to your bank 27 September 2002 Chandra Wibowo W. 7 The Components of Auctions Competing Auctions and Trade Forms WWW / IT Supplier (Seller) Items Auctioned Trading Rules Auctioneer Execution Process Auction Customer (Buyer) Effects 27 September 2002 Chandra Wibowo W. 8 Student Assigments • Enter www.etrade.com and find how you can trade stocks in countries other than the one you live in. (individual assignment, submitted on week 9) • Find an internet banking site. Write a report about the services provided by this site. Identify other service you think might be required for an internet banking sites. (individual assignment, submitted on week 9) 27 September 2002 Chandra Wibowo W. 9