A technical discussion of configuration and operations management
April 2002
Automated control of your
e-business applications
and infrastructure
A technical discussion of configuration and operations management
2
Executive summary
Contents
2
Executive summary
3
Tivoli Configuration & Operations
position within IBM
4
Enterprise customer needs
5
Tivoli Configuration & Operations
value proposition
7
Change and configuration
The rapid adoption of e-business has resulted in an ever-increasing set of
complex applications and IT infrastructure components for you to manage.
You may be facing escalating costs to manage your large, heterogeneous
computing environment. Productivity can be lost when geographically dispersed
employees don’t have the IT resources they need to perform their jobs.
The underlying coordination of computing workload and integration with
e-business applications are major challenges. You need solutions to proactively
manage your e-business infrastructure while positioning your company for the
next stage of dynamic e-business.*
management solutions
9
Job scheduling solutions
10 Long-term benefits from
Tivoli software
11 IBM software integrated solutions
11 To learn more
11 Tivoli software from IBM
IBM® Tivoli® software can help your organization manage complexity in a
dynamic e-business environment, maximize return on technology investments
and provide a secure, highly available e-business infrastructure. The IBM
Tivoli Configuration & Operations solution helps meet today’s needs for
maintaining a robust, efficient e-business infrastructure and can provide the
foundation for future expansion and new technologies. It can help you reduce
costs, improve productivity and gain control of your e-business infrastructure.
It can also provide excellent scalability across large networks, is built to
manage heterogeneous operating environments and can help deliver rapid time
to value.
IBM Tivoli Configuration Manager, IBM Tivoli Remote Control and IBM
Tivoli Workload Scheduler constitute the Tivoli Configuration & Operations
portfolio for automated control of e-business applications and infrastructure.
A provisioning offering will further enhance the value you can achieve with
Tivoli software.
*Dynamic e-business combines open-standards-based Web services with IBM middleware. In the
next stage of dynamic e-business, Web services may automate online connections between business
systems and applications, helping deliver businesses the tools they need to conduct complex Webbased transactions with suppliers, partners and clients. In this next stage, dynamic e-business, a
natural extension of e-business, may help customers save time and money. Applications may be able
to automatically conduct transactions among businesses as easily as users today can browse Internet
sites or make phone calls. Computers may be able to search the Internet for services or products,
select them and purchase them—all without human involvement.
A technical discussion of configuration and operations management
3
Tivoli Configuration & Operations position within IBM
Highlights
Tivoli solutions work with WebSphere,
IBM offers four software brands that address four specific software market
segments. As the diagram below illustrates, Tivoli software plays the lead role
in the managing technology market for IBM.
DB2 and Lotus software solutions.
WebSphere
software
DB2
software
Lotus
software
Tivoli
software
Transformation
and integration
Leveraging
information
Leveraging
know-how
Managing
technology
Enabling
integrated
e-business
Integrated
information
infrastructure
Enabling
the minds of
e-business
e-business
infrastructure
management
Online
transaction
systems
Relational
database
Messaging
and
collaboration
Integrated
enterprise
management
IBM software is synergistic, leveraging its respective strengths to deliver
robust IBM middleware solutions. Tivoli software provides the management
system capabilities to help you derive the maximum benefit from WebSphere®,
DB2® and Lotus® applications.
Across the Tivoli software brand, four pillars provide management solutions
to address your needs. As the diagram below shows, each pillar leverages the
same component services to help provide strong integration and interfaces
closely with partner middleware and applications.
Partner middleware and applications
Security
Performance
& Availability
Configuration
& Operations
Storage
Security and
privacy management
Business impact
management
Identity-based
provisioning
Business impact
storage management
Managing risk
Monitoring
Configuration
and scheduling
Data
management
Component services
A technical discussion of configuration and operations management
4
The Tivoli Configuration & Operations solution has been a fundamental
aspect of the Tivoli software portfolio since Tivoli software championed the
development of inventory and software distribution solutions to help your
enterprise gain control of its expanding client/server networks. Today the
Tivoli Configuration & Operations solution integrates closely with Tivoli
Security, Tivoli Performance & Availability and Tivoli Storage solutions
to help provide a comprehensive management software solution that
distinguishes Tivoli software from other vendors.
Enterprise customer needs
The demands your business faces in managing its IT infrastructure may have
shifted during the past several years with the dramatic rise of e-business.
Today you may be seeking solutions to help you achieve your business goals
and meet key technology imperatives. Forging collaborative links for improved
efficiency and maintaining continuity with quality vendors can be key business
objectives. New technologies should deliver rapid time to value with ease of
installation and integration with other middleware solutions.
Directly stated, your top priorities today are to make your e-business
infrastructure more valuable, robust, scalable, extendable and integrated.
CIOs and IT professionals are asking questions such as:
•
•
•
•
•
How do I efficiently deploy IT assets in a heterogeneous
e-business environment?
How do I manage a rapidly changing set of IT resources across
a geographically dispersed workforce?
How do I address the rapid growth of unmanaged pervasive devices?
How do I manage and coordinate workload across host and
distributed environments?
How do I ensure that employees with specific roles or responsibilities
have the correct IT resources to perform their jobs?
A technical discussion of configuration and operations management
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CFOs are asking questions such as:
Highlights
•
•
•
•
•
What is the return on investment for this particular IT purchase?
What is the financial longevity and stability of the vendor?
Is the solution provider a strategic, trusted partner?
Does the solution partner have the full complement of software, hardware
and services needed to make our implementation successful?
Does the solution provide a strategic advantage to our business, or allow
our company to gain greater efficiencies or increase revenues faster than
our competitors?
To provide a valuable, robust e-business infrastructure, management software
solutions above all should deliver rapid time to value. First, the solution
should be quickly installed and made fully operational to yield immediate
return on investment. Second, the solution should address the integration
of your IT infrastructure from the host system to the Web edge server to
the end-user device. Third, scalability across a large number of endpoints—
sometimes into the hundreds of thousands—can be critical. Finally, and equally
important, is the ability to manage across heterogeneous operating system
platforms such as mainframe-based systems, UNIX®, Linux® and Microsoft®
Windows®. Solutions that demonstrate these characteristics are poised to
help deliver the best advantage to your enterprise in managing a robust
e-business infrastructure.
The Tivoli solution can provide
value in the areas of change and
Tivoli Configuration & Operations value proposition
configuration management, and
The Tivoli Configuration & Operations solution is designed to help you reduce
costs, gain automated control of your e-business infrastructure and improve
productivity. Tivoli solutions manage across a variety of systems including
distributed and host servers, workstations, mobile clients, pervasive devices
and more. Offerings address your needs in two major areas: change and
configuration management, and job scheduling.
job scheduling.
A technical discussion of configuration and operations management
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Change and configuration management historically has been, and continues
to be, a strong focus area for Tivoli software that has yielded high efficiencies
for thousands of enterprise customers. In 2000, Tivoli software claimed
the number-one-worldwide market-share position according to IDC.**
Tivoli change and configuration management solutions can deliver value
along several dimensions:
•
•
•
Rapidly and efficiently deploy complex mission-critical applications
to multiple locations from a central control point
Help reduce cost through efficient planning and implementation
of technology changes by providing a comprehensive catalog of
hardware and software assets
Provide remote management of systems to help achieve high first-call
resolution and reduce the need to dispatch IT technicians
Job scheduling also is a priority solution area for Tivoli software. Scheduling
is an integral capability to operating a robust e-business infrastructure. Tivoli
scheduling solutions can provide value by:
•
•
•
Increasing system control and production capacity
Extending the scope of centralized workload management
Helping reduce the need for workload management skills
at remote locations
**System Operations Software Markets Forecast and Analysis, 2001-2005, IDC Document #24819,
June 2001.
A technical discussion of configuration and operations management
7
Change and configuration management solutions
Highlights
IBM Tivoli Configuration Manager and
IBM Tivoli Remote Control can deliver
value either independently or as an
integrated solution.
Current offerings
The Tivoli change and configuration management portfolio offers two core
products: IBM Tivoli Configuration Manager and IBM Tivoli Remote Control.
These two products can deliver value independently; they also are often sold
together to help maximize integration value. Scalability across a large number
of endpoints and the ability to manage across heterogeneous operating system
platforms are capabilities built into the products.
Tivoli Configuration Manager, Version 4.1 consists of functions previously
offered in Tivoli Software Distribution, Version 4.1 and Tivoli Inventory,
Version 4.0. These products have been combined to help provide a higher
value as one integrated solution for customers. The software distribution
component can enable you to rapidly and efficiently deploy complex missioncritical applications to multiple systems and users from a central control
point. Key features include desired configuration management through
reference models, mobile client support, management across firewalls and
support for end-user subscription-based deployment through a Web-browser
interface. An activity planner can reduce the effort required to distribute
multiple packages to a large number of endpoints. Other new features include
byte-level differencing, which can help reduce network traffic, and dependency checking, which can help proactively prevent distribution failures.
The inventory component of Tivoli Configuration Manager can help you
reduce IT expenses through efficient planning and implementation of
technology changes that leverage a comprehensive catalog of hardware and
software assets (more than 20,000 signatures and updated quarterly). Key
features include mobile client support, management across firewalls and more
granular scanning of asset configuration. Benefits from this product versus
prior releases include twice the software recognition capability for UNIX and
PC, up to a 50 percent reduction in hardware scan time and up to a 50
A technical discussion of configuration and operations management
8
Highlights
percent reduction in software scan time across different environments. The
solution also now offers the ability to easily add your own “home-grown”
applications to the master catalog.
Tivoli Remote Control can help you lower overall IT support costs by
providing remote management of desktops and servers to help achieve high
first-call resolution and reduce the need to dispatch technicians. Tivoli
Remote Control, Version 3.7.1 has a reduced initialization time and 55 percent
lower CPU utilization than previous versions of Tivoli Remote Control.
Keyboard encryption, enhanced central logging and a no-reboot operational
mode are new features.
Product roadmap
Enhanced versions of Tivoli
Configuration Manager and
Tivoli Remote Control, as well as
a new provisioning solution, are
scheduled for release later in 2002.
In 2002, Tivoli software will launch an integrated and enhanced version
of Tivoli Configuration Manager. This solution will offer simple, quick
installation and fast overall time to value at a low price. New features under
consideration for the 2002 release include management of pervasive and
storage devices, enterprise LDAP directory integration to enable user-rolebased management, multilevel firewall support, improved scalability and
reduced bandwidth through multicasting capability, enhanced reporting and
analysis capabilities, and integration with third-party asset management
applications. In addition, end-to-end Linux and Windows XP support and
a Web-based administrative console will be able to provide your enterprise
with a state-of-the-art configuration solution.
Also new for 2002, Tivoli software will offer identity-based provisioning built
around the Tivoli Configuration Manager capabilities in conjunction with
IBM Tivoli Identity Manager features. This solution delivers the automatic
provisioning of system resources and services based on user or system identity
by capturing the unique resource needs of end users based on their role and
A technical discussion of configuration and operations management
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Highlights
responsibilities, enabling targeted distribution of software to end users
based on their needs, and automating the configuration and tracking of
systems based on identities and associated requirements. It’s designed to
provide system administrators with the benefits of low costs and infrequent
intervention while helping provide end users with the software they need
to do their jobs. Provisioning can add value beyond directory integration
through efficient configuration of systems based on predefined group or
individual requirements.
Tivoli Remote Control will also deliver a new release in 2002. Security
enhancements provide support for environments with multiple layers of
firewalls and encryption of the data stream. This version will further provide
extended platform support to manage from UNIX and Linux and a central log
of all the actions performed on the target system by the administrator. Tivoli
Remote Control used in concert with Tivoli Configuration Manager provides
a robust, integrated solution to manage the change and configuration of your
e-business infrastructure.
Job scheduling solutions
Current offering
Tivoli Workload Scheduler is the core
product for job scheduling.
Tivoli Workload Scheduler, Version 8.1 is an innovative solution that positions
Tivoli software to extend its role in the job scheduling market. Historically,
separate scheduling products have been required for the host (Tivoli
Operations Planning & Control) and distributed (Tivoli Workload Scheduler)
platforms. Tivoli Workload Scheduler, Version 8.1 simplifies the task of
system administrators by offering integrated scheduling across both host and
distributed environments, including Linux support. This solution provides
an intelligent calendar and a comprehensive operator console. Performance
enhancements include more-efficient automation of execution tasks and an
overall improvement in throughput.
A technical discussion of configuration and operations management
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Product roadmap
Highlights
An updated version of Tivoli
Workload Scheduler is planned for
release in 2002.
Tivoli Workload Scheduler will deliver another release in 2002 providing
additional integration. New lightweight scheduling agents, called Fault
Tolerant Agents, drive enhanced scalability and performance. Other new
features include improved data management and reporting through XML
support and Web-based reporting capabilities, as well as advanced resourcesharing across workloads. Improved authentication and encryption features
afford higher levels of enterprise security. Tivoli Workload Scheduler for
Applications will continue to provide excellent support for and integration
with industry-standard enterprise applications such as Oracle, SAP and
PeopleSoft. Tivoli Workload Scheduler continues to deliver advanced capabilities to help give you greater automated control of your e-business applications
and infrastructure.
Long-term benefits from Tivoli software
The Tivoli Configuration & Operations solution offers a compelling reason
for your enterprise to turn to Tivoli software for its management needs.
Current releases of Tivoli Configuration Manager, Tivoli Remote Control
and Tivoli Workload Scheduler deliver competitive capabilities to help you
reduce costs and gain control over your increasingly complex e-business
infrastructures. Together these solutions provide robust server management
that is scalable across tens of thousands of various endpoint clients. Product
releases in 2002 will provide more integrated solutions with more value-added
capabilities which can help drive costs even lower and further automate the
oversight of your e-business applications and infrastructure.
Beyond excellent management products, Tivoli software offers service and
support backed by IBM as well as access to the full IBM portfolio of software,
hardware and services. IBM and the Tivoli software team have a strong vision
for the evolution of e-business and are committed to helping you grow. A
long-term partnership with IBM and Tivoli software can help you realize your
own vision for customer loyalty, efficient operations and solid financial returns.
A technical discussion of configuration and operations management
11
IBM software integrated solutions
The Tivoli Configuration & Operations solution supports a wealth of other
offerings from IBM software. IBM software solutions can give you the power
to achieve your priority business and IT goals.
•
•
•
•
DB2 software helps you leverage information with solutions
for data enablement, data management and data distribution.
Lotus software helps your staff be productive with solutions
for authoring, managing, communicating and sharing knowledge.
Tivoli software helps you manage the technology that runs your
e-business infrastructure.
WebSphere software helps you extend your existing business-critical
processes to the Web.
To learn more
For information on the Tivoli Configuration & Operations solution and
integrated solutions from IBM, contact your IBM sales representative
or visit info.tivoli.com/operationalsuccess
Tivoli software from IBM
An integral part of the comprehensive IBM e-business infrastructure solution,
Tivoli technology management software helps traditional enterprises, emerging
e-businesses and Internet businesses worldwide maximize their existing and
future technology investments. Backed by world-class IBM services, support
and research, Tivoli software provides a seamlessly integrated and flexible
e-business infrastructure management solution that uses robust security to
connect employees, business partners and customers.
© Copyright IBM Corporation 2002
IBM Corporation
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04-02
All Rights Reserved
IBM, the e-business logo, the IBM logo,
DB2, Tivoli and WebSphere are trademarks or
registered trademarks of International Business
Machines Corporation in the United States,
other countries, or both.
Lotus is a registered trademark of Lotus
Development Corporation and/or IBM
Corporation.
Microsoft and Windows are registered
trademarks of Microsoft Corporation in the
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UNIX is a registered trademark of The Open
Group in the United States and other countries.
Linux is a registered trademark of Linus Torvalds.
Other company, product and service names may
be the trademarks or service marks of others.
All information being released represents
IBM’s current intent, is subject to change or
withdrawal without notice, and represents goals
and objective only.
The Tivoli home page on the Internet can be
found at tivoli.com
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