1.
Who is Money Network?
Money Network is an electronic disbursement solution which provides processing services
for over 23 billion prepaid transactions in the US.
2.
What is the Roadrunner Card?
The Roadrunner Card is a prepaid Money Network Enabled Discover Card that can be used
everywhere Discover is accepted worldwide (ATMs, stores, online and more). The card is
FDIC insured with Zero Liability Fraud Protection. Financial Aid funds can be electronically
delivered to your Roadrunner Card in a fast, safe and convenient way.
3.
How will I get my Roadrunner Card?
You need to log onto https: // www.enroll.moneynetworkedu.com / and select the Roadrunner Card. You will receive your card in the mail within 7 to 10 days. With your card you
will receive a How to Guide, terms and conditions and three Money Network Checks. You'll
need to call the 800 number to activate your card and set your four digit PIN that will be
used for debit purchases and at the ATM.
4.
What are my options for receiving my Financial Aid?
•
Money Network Enabled CHC Roadrunne r College Card. Funds are available the
same day school disburses funding.
•
5.
ACH Transfer. Funds will be received within 3-7 business days after school disburses
funding. Time frame may vary depending on individual banking institution policy.
What account options are available to me with the Roadrunner Card?
•
Prepaid Account Only. There is no monthly service fee. Students who select the
prepaid account do not have to pass the Patriot Act Identity verification. Students are
able to write checks with this account. This selection is ideal for AB540 students or
student who wish to use this card only for their fmancial aid disbursement.
•
Prepaid Account with ACH direct deposit. There is no monthly service fee.
Students who select this prepaid account option will need to pass the Patriot Act Identity
verification. Students are also able to write checks with this account selection. This
account is ideal for students who wish to have payroll deposited to their card or wish to
transfer additional funds to the account via ACH transfer from a friend/family member,
Western Union, MoneyGram, Green Dot, etc.
Crafton Hills
COLLEGE
Financial Aid Office- CL 214
Telephone: (909) 389-3277
6011 0000
VAUOTHRU
00/00
Cardholder Name
6011 0000
\'AUX)lt'IAU
00/00
Cardholder Name
6.
Why is the Discover logo on my card?
Students who select the Roadrunner Card can make purchases wherever Discover Cards
are accepted. There are over eight million merchant locations and more than 55,000
surcharge free ATMs. To view surcharge-free ATMs near you go to www.allpointnetwork.com
or www.moneynetworkedu.com. You can also find free ATM through the Money Network
mobile app (Android and iPhone).
7.
Why were checks sent to me in my welcome packet with my Roadrunner Card?
Money Network Checks are a free service for any Roadrunner Card holder. These checks can
be written up to $9,999.99 to anyone that you'd like. They also can be cashed for free at any
Walmart location up to $5,000. Some cash checking merchants may charge transaction fees.
Free check cash locations can be found on www.moneynetworkedu.com and through the
Money Network mobile app.
8.
What are some benefits of the Roadrunner Card?
The Roadrunner Card offers students the convenience of banking while on the go with online
account access. With the Money Network Mobile App, students can view their account balance
and set up text alerts when deposits are made to the card, when the balance gets below a
certain level, and more. Also, there are no overdraft fees or pin debit fees and the funds are
FDIC insured.
9.
How is money delivered to the Roadrunner Card?
There is a multi-step process in delivery of funds. First, CHC requests funds electronically
from the respective grant provided and applies it to your student account. Next, CHC verifies
all information is correct. After verification for accuracy is complete the funds are sent to
Money Network. Once Money Network receives the refund information, it is processed and
disbursed according to your selection. If the Roadrunner Card is selected, funds could be
available within 15 minutes for students to access.
10. Does my school have access to my Roadrunner Card Account?
No. CHC can transfer funds to be deposited to your account but they do not have access to
withdraw funding or monitor where you spend your money.
11. Can I change my preference for receiving money from CHC?
Yes you can. If you do not have a Roadrunner Card, then you '11 need to visit
https: I /www.enroll.moneynetworkedu.com / and change your selection. If you have
selected the Roadrunner Card, then you '11 need to change your selection through
www.moneynetworkedu.com. Once you log in with your account information, there is an
option called My School Funding Option. Your preference can be changed here.
12. What do I do if I have lost my Roadrunner Card?
You need to call Customer Service at 1-800-822-4283 as soon as you realize your card is
missing. Customer service will be able to re-issue a new card for you. You will not be held
liable for any charges as long as you report your card lost/ stolen within two days.