At-a-Glance
Cisco Strategy and
Operations Service for
Connected Health
Improving Healthcare with the Internet of Everything
A patient shows up in the emergency room (ER) with stroke symptoms.
The doctor needs to consult quickly with a neurologist and a
cardiologist. What if he could quickly find an on-call neurologist and
cardiologist by searching a presence-enabled directory? Then bring
both available doctors into a video call, instantly present them with
the patient’s electronic medical record (EMR), and collaborate on
a care plan?
Benefits
• Enhance patient experience
with personalized services and
simpler access to care. Engage
patients and families in their
own care.
• Improve quality by providing
care more quickly and efficiently
and making the best use of
EMR data.
This is the Internet of Everything (IoE) at work in healthcare. It’s just one
example of how IoE—the networked connection of people, process,
data, and things—can help reduce costs, improve quality, and enhance
the patient experience.
But every hospital system is different in terms of its business priority
and operational challenges. That’s where Cisco Strategy and
Operations Service for Connected Health can help. We work with
you to understand your greatest needs, identify and prioritize
opportunities for improvements, and determine which solutions can
deliver the largest benefits.
Understand Which Technologies Will Help You Achieve
Your Business Objectives
• Increase productivity and
patient service with greater
collaboration within care teams.
Our services offerings include:
• Reduce costs by digitizing
hospital systems and eliminating
inefficiencies in workflows and
processes.
• Workflow and process optimization
• Digital hospitals
• Patient 360 engagement
• Adoption services: change management and value engineering
Digital Hospitals
With a digital-hospital engagement, our team focuses on how you can
control capital expenditures (CapEx) and operational expenses (OpEx)
by bringing your business, clinical, operations, and building management
systems onto an IP-based grid.
We can show you how a fully digitized hospital will help you more
efficiently track patient health status, deliver supplies to nurses, prepare
rooms for new patients, and coordinate activities of multiple care team
members. We can also look at how a telehealth program can increase
access to care, reduce costs, and improve patient experiences in your
organization.
© 2015 Cisco and/or its affiliates. All rights reserved.
nce
At-a-Glance
Our consultants prioritize use cases based on business impact and
implementation complexity, and identify the top two or three
high-value opportunities for you.
Patient 360
With a Patient 360 engagement, our team makes technology
recommendations for how to improve the patient experience at all
touch points: before patients enter the hospital, while they are there,
and after they are released. We can show you how technology can help
you understand patient preferences and personalize services to better
serve them.
For instance, by integrating your EMR system with an intelligent contact
center, you can dramatically improve both the contact center efficiency
and patient satisfaction. When patients call, they no longer have to
answer a litany of questions. Your staff can address them by name,
know what procedure they’ve had, and even know the name of the last
nurse who cared for them.
Workflow and Process Optimization
A workflow and process optimization team provides a detailed on-site
review of your facility’s current processes and communication flows.
We shadow key players, and compile and analyze real-time data. After
helping you identify inefficiencies, we discuss the best ways for you to
make use of coordination, collaboration, and communication technology
to save time, control costs, and enhance patient and staff experiences.
Adoption Services: Change Management and
Value Engineering
Our adoption services team helps you gain the full benefit of the
technology you have implemented. After a solution has been in place for
a year, we analyze where it has met expectations, where it hasn’t, and
why or why not from a strategy, structure, process, systems, and people
perspective. Then we recommend concrete ways to improve outcomes.
Why Cisco?
Our healthcare services team includes professionals with deep expertise
in many areas of the healthcare environment: healthcare process
managers, business analysts, solution managers, and enterprise
architects. We have extensive experience building use cases for
leading healthcare providers, providing lean process design and
analysis, building financial business cases, and implementing stable
medical-grade architectures. Rely on our unique expertise and
capabilities to help expedite your transition to a technology-driven
healthcare organization.
Next Steps
To learn more about Cisco Connected Health services and solutions,
visit www.cisco.com/go/healthcare.
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of
Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/
go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner
does not imply a partnership relationship between Cisco and any other company. (1110R)
C45-735956-00 10/15