Revised Key Performance Indicators
2011/12 & 2012/13
Sheet 1
Income statement & free cash flow
Sheet 2
Global Services
Sheet 3
Retail
Sheet 4
Wholesale
Sheet 5
Openreach
Sheet 6
Broadband
Sheet 7
Costs & other statistics
Sheet 8
Glossary
For further information please contact
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
investorrelations@bt.com
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations
that follow and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content.
The revised figures in this document were published on 13 June 2013
1. Group income statement
2011/12
Q1
YoY
Change
%
2012/13
Q1
2011/12
Q2
YoY
Change
%
2012/13
Q2
2011/12
Q3
YoY
Change
%
2012/13
Q3
2011/12
Q4
YoY
Change
%
2012/13
Q4
2011/12
Full Year
YoY
Change
%
2012/13
Full Year
1,906
1,852
759
1,269
12
(1,010)
4,788
(9.2)
(3.1)
(10.7)
0.1
41.7
(2.4)
(5.9)
1,731
1,794
678
1,270
17
(986)
4,504
2,015
1,872
737
1,294
12
(1,013)
4,917
(12.8)
(3.4)
(16.4)
(0.9)
50.0
(2.4)
(8.6)
1,757
1,808
616
1,283
18
(989)
4,493
1,895
1,868
734
1,313
17
(1,031)
4,796
(7.8)
(3.1)
(12.1)
(2.1)
23.5
(4.7)
(5.6)
1,748
1,810
645
1,286
21
(983)
4,527
1,996
1,880
713
1,311
19
(1,023)
4,896
(3.1)
0.4
(6.2)
(2.7)
115.8
(3.0)
(1.7)
1,934
1,887
669
1,276
41
(992)
4,815
7,812
7,472
2,943
5,187
60
(4,077)
19,397
(8.2)
(2.3)
(11.4)
(1.4)
61.7
(3.1)
(5.5)
7,170
7,299
2,608
5,115
97
(3,950)
18,339
£m unless otherwise stated
Revenue1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total
Underlying revenue excluding transit
(3.3)
(5.5)
(3.2)
(0.2)
(3.1)
EBITDA1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
189
471
172
617
(21)
1,428
(9.5)
4.7
(5.2)
2.6
(61.9)
1.7
171
493
163
633
(8)
1,452
210
472
171
648
(13)
1,488
(13.3)
4.9
(16.4)
2.5
n/m
0.0
182
495
143
664
4
1,488
196
483
168
672
(3)
1,516
9.7
3.5
(8.9)
(1.5)
n/m
1.5
215
500
153
662
9
1,539
240
511
156
681
14
1,602
10.0
5.1
3.2
0.3
35.7
3.9
264
537
161
683
19
1,664
835
1,937
667
2,618
(23)
6,034
(0.4)
4.5
(7.0)
0.9
n/m
1.8
832
2,025
620
2,642
24
6,143
Depreciation and amortisation
(739)
(2.2)
(723)
(753)
(4.1)
(722)
(734)
(3.8)
(706)
(746)
(7.2)
(692)
(2,972)
(4.3)
(2,843)
689
5.8
729
735
4.2
766
782
6.5
833
856
13.6
972
3,062
7.8
3,300
(168)
0.6
(169)
(174)
(2.9)
(169)
(166)
0.6
(167)
(173)
(14.5)
(148)
(681)
(4.1)
(653)
7
2
2
4
0
0
0
10
567
563
599
620
666
683
824
2,391
(2)
(28)
(30)
(67)
(25)
(92)
(14)
(29)
(43)
(26)
(24)
(50)
(55)
(28)
(83)
(14)
(25)
(39)
(153)
(32)
(185)
(173)
(98)
(271)
537
471
556
570
583
644
639
2,120
(129)
7
22.8%
(136)
94
24.2%
(136)
108
22.7%
(149)
10
24.0%
(151)
18
22.7%
(164)
92
24.0%
(181)
97
22.0%
(576)
212
24.1%
Operating profit1
Net finance expense
Share of post tax profits/losses of associates & joint ventures
4
Profit before tax1
525
Specific items
Net interest on pensions
Total specific items
(66)
(24)
(90)
Reported profit before tax
435
Tax - excluding tax on specific items
Tax on specific items
Tax rate
Net income
EPS1 (p)
Reported EPS (p)
Dividend per share (p)
Average number of shares in issue (m)
8.0
23.4
(127)
16
24.2%
6.4
18.0
7.4
2.3
20.6
(0.8)
9
11.1
2,656
(224)
(117)
(341)
9.2
2,315
(597)
230
22.5%
324
28.1
415
429
23.1
528
431
4.4
450
572
(3.0)
555
1,756
10.9
1,948
5.1
4.2
7,755
9.8
26.2
5.6
5.3
7,788
5.5
5.5
2.6
7,762
7.3
21.8
15.4
5.9
6.7
3.0
7,839
6.1
5.5
7,766
6.6
3.6
6.5
5.7
7,865
6.7
7.4
5.7
7,771
22.4
(4.1)
14.0
8.2
7.1
6.5
7,838
23.4
22.6
8.3
7,763
12.4
10.2
14.5
26.3
24.9
9.5
7,832
1,488
(618)
(131)
(144)
(75)
43
563
108
0
(42)
629
0
629
(43.9)
(38.3)
1,488
(619)
(129)
(181)
(249)
6
316
162
0
(90)
388
0
388
1,516
(639)
(200)
(163)
91
29
634
0
0
(48)
586
0
586
48.1
1,539
(586)
(210)
(168)
217
15
807
157
0
(96)
868
0
868
1,602
(685)
(140)
(172)
351
(47)
909
0
0
(53)
856
(2,000)
(1,144)
161.7
1,664
(572)
(140)
(104)
553
(100)
1,301
79
(202)
(147)
1,031
(325)
706
6,034
(2,560)
(685)
(615)
(3)
136
2,307
215
0
(204)
2,318
(2,000)
318
518.6
6,143
(2,438)
(692)
(624)
(81)
(8)
2,300
560
(202)
(366)
2,292
(325)
1,967
8,317
8.7
9,037
7,736
5.2
8,140
9,082
(14.1)
7,797
9,082
(14.1)
7,797
Group free cash flow
1
EBITDA
Capital expenditure2
Interest
Tax (excluding cash tax benefit of pension deficit payments)
Change in working capital
Other
Normalised free cash flow 3
Cash tax benefit of pension deficit payments
Purchases of telecoms licences
Specific items
Reported free cash flow
Gross pension deficit payment
Free cash flow (post gross pension deficit payments)
1,428
(618)
(214)
(136)
(370)
111
201
107
0
(61)
247
0
247
(161.7)
(98.0)
1,452
(661)
(213)
(171)
(602)
71
(124)
162
0
(33)
5
0
5
Net debt
8,585
6.5
9,142
1
7.0
(0.5)
(98.0)
0.2
(1.5)
(38.3)
before specific items
before purchases of telecommunications licences
3
before specific items, purchases of telecommunications licences, pension deficit payments and the cash tax benefit of pension deficit payments
n/m = not meaningful
2
(8.3)
5.0
27.3
48.1
(16.5)
0.0
43.1
20.4
(4.8)
1.0
(0.3)
(1.1)
2011/12
2. BT Global Services
2012/13
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
853
961
854
915
3,583
652
648
644
662
2,606
229
218
210
217
874
172
188
187
202
749
1,906
2,015
1,895
1,996
7,812
115
111
110
121
457
800
-6.2%
552
-15.3%
205
-10.5%
174
1.2%
1,731
-9.2%
111
-3.5%
816
-15.1%
533
-17.7%
215
-1.4%
193
2.7%
1,757
-12.8%
105
-5.4%
795
-6.9%
552
-14.3%
204
-2.9%
197
5.3%
1,748
-7.8%
105
-4.5%
878
-4.0%
619
-6.5%
217
0.0%
220
8.9%
1,934
-3.1%
104
-14.0%
3,289
-8.2%
2,256
-13.4%
841
-3.8%
784
4.7%
7,170
-8.2%
425
-7.0%
EBITDA (£m)
YoY % change
189
210
196
240
835
171
-9.5%
182
-13.3%
215
9.7%
264
10.0%
832
-0.4%
Capex (£m)
YoY % change
117
155
139
149
560
128
9.4%
125
-19.4%
121
-12.9%
150
0.7%
524
-6.4%
(9)
(4)
186
218
391
(263)
n/m
(119)
n/m
140
-24.7%
454
108.3%
212
-45.8%
1,134
-28.4%
1,264
-11.8%
1,921
17.3%
1,954
-3.6%
6,273
-6.1%
Financial
Revenue (£m)
UK
YoY % change
Europe (ex UK)
YoY % change
US & Canada
YoY % change
AsiaPac, Latam & MEA
YoY % change
Total
YoY % change
- of which transit
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
1,584
1,433
1,638
2,028
6,683
2011/12
3. BT Retail
2012/13
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
UK consumer lines & calls
UK consumer broadband & TV
UK consumer other
UK consumer (inc Northern Ireland)
YoY % change
708
246
18
972
697
253
22
972
700
256
22
978
692
269
17
978
2,797
1,024
79
3,900
661
276
16
953
-2.0%
642
281
17
940
-3.3%
637
288
21
946
-3.3%
650
305
19
974
-0.4%
2,590
1,150
73
3,813
-2.2%
Business lines & calls
Business broadband
Business IT services
Business other
Business
YoY % change
287
81
105
102
575
277
81
113
99
570
277
81
99
112
569
267
82
122
104
575
1,108
325
439
417
2,289
259
80
99
103
541
-5.9%
262
80
108
102
552
-3.2%
254
84
107
106
551
-3.2%
255
79
134
105
573
-0.3%
1,030
323
448
416
2,217
-3.1%
BT Conferencing
Enterprises other
Enterprises
YoY % change
77
99
176
81
111
192
84
105
189
85
109
194
327
424
751
83
94
177
0.6%
82
106
188
-2.1%
82
104
186
-1.6%
84
114
198
2.1%
331
418
749
-0.3%
Ireland (ex Transit)
Transit
Ireland
YoY % change
167
10
177
176
11
187
170
12
182
175
12
187
688
45
733
164
13
177
0.0%
164
13
177
-5.3%
171
14
185
1.6%
188
10
198
5.9%
687
50
737
0.5%
(48)
1,852
(49)
1,872
(50)
1,868
(54)
1,880
(201)
7,472
122
124
127
137
510
(54)
1,794
-3.1%
130
6.6%
(49)
1,808
-3.4%
134
8.1%
(58)
1,810
-3.1%
134
5.5%
(56)
1,887
0.4%
158
15.3%
(217)
7,299
-2.3%
556
9.0%
EBITDA (£m)
YoY % change
471
472
483
511
1,937
493
4.7%
495
4.9%
500
3.5%
537
5.1%
2,025
4.5%
Capex (£m)
YoY % change
102
117
115
134
468
103
1.0%
105
-10.3%
85
-26.1%
99
-26.1%
392
-16.2%
Operating free cash flow (£m)
YoY % change
310
370
305
468
1,453
248
-20.0%
334
-9.7%
471
54.4%
523
11.8%
1,576
8.5%
9.77
-10.8%
9.72
-9.7%
9.63
-13.7%
9.69
-8.6%
38.81
-10.7%
9.07
-7.2%
8.84
-9.1%
8.78
-8.8%
8.71
-10.1%
35.40
-8.8%
330
5.1%
335
5.7%
337
4.7%
343
5.2%
350
6.1%
355
6.0%
359
6.5%
365
6.4%
10,671
-128
10,550
-121
10,457
-93
10,321
-136
10,184
-137
10,053
-131
9,931
-122
9,824
-107
598
23
639
41
679
39
707
28
728
21
749
21
770
21
810
40
Financial
Revenue (£m)
Other (incl. eliminations)1
Total
YoY % change
- of which internal
YoY % change
Operational
Call minutes (bn)
YoY % change
Consumer ARPU (£)
YoY % change
Active consumer lines ('000)
QoQ movement ('000)
TV base ('000)
QoQ movement ('000)
1
Includes elimination of consumer revenue in Northern Ireland, which is included in both Consumer and Ireland above
2011/12
4. BT Wholesale
2012/13
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
199
197
199
196
791
230
232
232
217
911
73
75
70
64
282
35
43
42
43
163
187
165
162
157
671
35
25
29
36
125
759
737
734
713
2,943
195
-2.0%
228
-0.9%
62
-15.1%
49
40.0%
119
-36.4%
25
-28.6%
678
-10.7%
197
0.0%
204
-12.1%
58
-22.7%
48
11.6%
86
-47.9%
23
-8.0%
616
-16.4%
208
4.5%
210
-9.5%
55
-21.4%
48
14.3%
95
-41.4%
29
0.0%
645
-12.1%
232
18.4%
206
-5.1%
54
-15.6%
56
30.2%
94
-40.1%
27
-25.0%
669
-6.2%
832
5.2%
848
-6.9%
229
-18.8%
201
23.3%
394
-41.3%
104
-16.8%
2,608
-11.4%
EBITDA (£m)
YoY % change
172
171
168
156
667
163
-5.2%
143
-16.4%
153
-8.9%
161
3.2%
620
-7.0%
Capex (£m)
YoY % change
74
89
82
91
336
72
-2.7%
57
-36.0%
52
-36.6%
52
-42.9%
233
-30.7%
(16)
88
10
177
259
(8)
-50.0%
63
-28.4%
115
n/m
178
0.6%
348
34.4%
71
116
344
217
748
501
605.6%
308
165.5%
416
20.9%
806
271.4%
2,031
171.5%
Financial
Revenue (£m)
Managed solutions
YoY % change
Lines & calls
YoY % change
Broadband
YoY % change
IP services
YoY % change
Transit
YoY % change
Other
YoY % change
Total
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
2011/12
5. Openreach
2012/13
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
661
656
648
642
2,607
290
306
313
311
1,220
171
182
194
203
750
9
13
18
28
68
138
137
140
127
542
1,269
1,294
1,313
1,311
5,187
887
890
902
885
3,564
611
-7.6%
289
-0.3%
208
21.6%
33
266.7%
129
-6.5%
1,270
0.1%
855
-3.6%
595
-9.3%
295
-3.6%
217
19.2%
40
207.7%
136
-0.7%
1,283
-0.9%
850
-4.5%
592
-8.6%
297
-5.1%
214
10.3%
53
194.4%
130
-7.1%
1,286
-2.1%
839
-7.0%
582
-9.3%
292
-6.1%
222
9.4%
60
114.3%
120
-5.5%
1,276
-2.7%
824
-6.9%
2,380
-8.7%
1,173
-3.9%
861
14.8%
186
173.5%
515
-5.0%
5,115
-1.4%
3,368
-5.5%
EBITDA (£m)
YoY % change
617
648
672
681
2,618
633
2.6%
664
2.5%
662
-1.5%
683
0.3%
2,642
0.9%
Capex (£m)
YoY % change
253
251
292
279
1,075
286
13.0%
278
10.8%
287
-1.7%
293
5.0%
1,144
6.4%
Operating free cash flow (£m)
YoY % change
256
431
385
442
1,514
289
12.9%
328
-23.9%
448
16.4%
410
-7.2%
1,475
-2.6%
Internal physical lines ('000)
14,973
14,661
14,425
14,125
13,864
13,626
13,402
13,212
External physical lines ('000)
5,237
5,258
5,172
5,155
5,156
5,094
5,091
5,052
Fully unbundled physical lines (MPF) ('000)
4,583
4,885
5,240
5,631
5,848
6,110
6,384
6,702
24,793
18
24,804
11
24,838
34
24,912
74
24,868
-44
24,830
-38
24,878
48
24,966
88
Financial
Revenue (£m)
WLR
YoY % change
LLU
YoY % change
Ethernet
YoY % change
Fibre broadband
YoY % change
Other
YoY % change
Total
YoY % change
- of which internal
YoY % change
Operational
Total physical lines ('000)
QoQ movement ('000)
6. Broadband
Q1
2011/12
Q2
Q3
Q4
Q1
2012/13
Q2
Q3
Q4
000s
Retail
5,832
5,998
6,144
6,280
6,365
6,446
6,569
6,704
141
166
146
136
85
81
122
136
56%
37%
64%
37%
56%
37%
45%
37%
54%
38%
54%
38%
50%
38%
48%
38%
8,391
8,510
8,551
8,543
8,577
8,591
8,653
8,770
Net adds in quarter
279
119
41
(8)
34
14
62
117
External Wholesale
2,559
138
2,512
(47)
2,407
(105)
2,263
(144)
2,212
(51)
2,144
(67)
2,084
(60)
2,066
(19)
Full LLU (MPF)
4,583
4,885
5,240
5,631
5,848
6,110
6,384
6,702
Shared LLU (SMPF) + external fibre on WLR lines
2,996
2,836
2,700
2,622
2,528
2,401
2,308
2,158
Total
7,579
(29)
7,722
142
7,941
219
8,253
312
8,376
123
8,511
135
8,693
182
8,859
167
15,969
250
16,232
261
16,491
260
16,795
304
16,952
157
17,102
150
17,345
243
17,629
284
Total Broadband
Net adds in quarter
Retail share of DSL + fibre net adds
Retail share of DSL + fibre installed base
Wholesale
Total BT Wholesale Broadband
Net adds in quarter
Openreach
External broadband volumes
Net adds in quarter
Group
Total DSL + fibre
Net adds in quarter
2011/12
7. Costs & other statistics
2012/13
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Direct labour costs before leaver costs
Indirect labour costs
Leaver costs
Gross labour costs
Capitalised labour
Net labour costs
1,195
242
28
1,465
(241)
1,224
1,220
232
29
1,481
(242)
1,239
1,199
230
11
1,440
(247)
1,193
1,204
210
29
1,443
(257)
1,186
4,818
914
97
5,829
(987)
4,842
1,193
221
23
1,437
(237)
1,200
1,182
214
16
1,412
(243)
1,169
1,165
205
12
1,382
(241)
1,141
1,187
205
7
1,399
(245)
1,154
4,727
845
58
5,630
(966)
4,664
Payments to telecommunications operators
Property and energy costs
Network operating and IT costs
Other costs
Operating costs before depreciation and specific items
825
273
170
868
3,360
786
270
163
971
3,429
800
270
144
873
3,280
742
253
153
960
3,294
3,153
1,066
630
3,672
13,363
697
261
156
738
3,052
653
259
156
768
3,005
651
253
137
806
2,988
676
249
138
934
3,151
2,677
1,022
587
3,246
12,196
Depreciation and amortisation
Total operating costs before specific items
Specific items
Total operating costs
739
4,099
66
4,165
753
4,182
(343)
3,839
734
4,014
26
4,040
746
4,040
14
4,054
2,972
16,335
(237)
16,098
723
3,775
2
3,777
722
3,727
50
3,777
706
3,694
(87)
3,607
692
3,843
151
3,994
2,843
15,039
116
15,155
117
102
74
253
36
582
155
117
89
251
40
652
139
115
82
292
37
665
149
134
91
279
42
695
560
468
336
1,075
155
2,594
128
103
72
286
33
622
125
105
57
278
31
596
121
85
52
287
27
572
150
99
52
293
54
648
524
392
233
1,144
145
2,438
11,563
-239
4,827
-90
16,390
-329
11,323
-240
4,722
-105
16,045
-345
11,138
-185
4,636
-86
15,774
-271
10,919
-219
4,551
-85
15,470
-304
10,717
-202
4,437
-114
15,154
-316
10,534
-183
4,340
-97
14,874
-280
10,361
-173
4,262
-78
14,623
-251
10,207
-154
4,165
-97
14,372
-251
Operating costs (£m)
Capital expenditure (£m)
Capital expenditure by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
Lines ('000)
Lines sold through BT lines of business
Consumer
QoQ movement
Business/Corporate
QoQ movement
Total
QoQ movement
8. Glossary
Global Services
Revenue
Geographic analysis of revenue is on the basis of the country in which the contract or services are supplied, and the revenue is earned
Retail
Revenue
UK consumer lines & calls
Lines revenue is rentals, connections and calling features revenue for analogue and digital lines sold to consumers in the UK by BT Consumer (including
Plusnet) and BT Ireland. Calls revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and
revenue from call packages sold to consumers in the UK by BT Consumer (including Plusnet) and BT Ireland.
UK consumer broadband & TV
UK consumer other
Business lines & calls
Revenue from broadband sold to consumers in the UK by BT Consumer (including Plusnet) and BT Ireland. Includes BT Infinity and BT TV.
Mainly telephones and equipment sold by BT Consumer
Lines revenue is rentals, connections and calling features revenue for analogue and digital lines sold to SMEs in the UK by BT Business and Plusnet. Calls
revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages sold to
SMEs in the UK by BT Business and Plusnet.
Business broadband
Business IT services
Business other
BT Conferencing
Enterprises other
Ireland (ex Consumer, ex Transit)
Revenue from broadband sold to SMEs in the UK by BT Business and Plusnet. Includes mobility revenue.
Revenue from three specialist IT units in BT Business - BT Engage IT, BT iNet and BT Business Direct
Mainly ICT and managed network services revenue outside of the three specialist IT units
Revenue from audio, video and web conferencing and collaboration services for business customers in the UK and around the world
Revenue from BT Directories, BT Expedite & Fresca, BT Redcare, BT Payphones, BT Wi-fi, BT Tikit and BT Fleet (from April 2013)
In Northern Ireland, includes revenue from SMEs and the public sector (excludes revenue from consumers). In Republic of Ireland, includes revenue from
the corporate sector, the public sector and from wholesale network services.
Ireland Transit
Ireland revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled
by BT (including the pass through of mobile terminating traffic)
Internal
BT Conferencing revenue from BT Global Services, BT Business IT services & managed networks revenue from BT Global Services, and other internal
revenue in BT Enterprises and BT Ireland
Operational
Call minutes
Consumer ARPU
Active consumer lines
TV base
Includes BT Retail and BT Global Services non geographic and geographic call minutes - local, national and international call minutes, fixed to mobile, 0800,
0870 and 0845
12 month rolling consumer revenue, less mobile POLOs, divided by the number of primary lines
The number of UK consumer lines over which BT is the call provider (including Plusnet and Northern Ireland)
Total number of customers, with either a BT Vision or a YouView box, that are registered & enabled on the BT TV platform to receive video on demand
Wholesale
Revenue
Managed solutions
Managed network services, white label managed services and wholesale calls sold to external communications providers (CPs) in the UK. Includes
managed broadband network service contracts.
Broadband
IPStream Connect and Wholesale Broadband Connect revenue from sales to external CP customers including that not deemed managed solutions.
Excludes managed broadband network service contracts.
Lines & calls
Direct and indirect conveyance, wholesale and international direct dial calls (not sold as part of a managed service), interconnect circuits, private circuits and
partial private circuits
IP services
Voice over IP services (including IP Exchange), Fixed Wholesale Ethernet and other wholesale data revenue including MPLS products such as SHDS & IP
Clear
Transit
UK revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled by BT
(includes the pass through of mobile terminating traffic)
Other
Media & Broadcast revenue and equipment sales
Openreach
Revenue
WLR
LLU
Ethernet
Fibre broadband
Other
Internal
Operational
Internal physical lines
Internal and external WLR connection and rental revenue
Internal and external SMPF and MPF connection and rental revenue, co-location connection and rental revenue
Internal and external Ethernet revenue
Internal and external Fibre connection and rental revenue
Primarily revenue from service-based activity and some legacy connectivity products
Primarily rental and connection revenue related to WLR, SMPF, Ethernet and fibre supplied to the customer-facing BT lines of business
Lines provided by Openreach to other BT lines of business - including Plusnet and physical lines operated by BT Retail in Northern Ireland (includes
analogue lines and ISDN lines provided over copper (WLR), but excludes non-equivalent traded products and ISDN30)
External physical lines
Lines provided by Openreach to other CPs (includes analogue and ISDN lines provided over copper (WLR), but excludes full LLU and ISDN30)
Fully unbundled physical lines (MPF)
MPF lines provided by Openreach to other CPs
Broadband
Total broadband base (BT Retail)
BT's total retail broadband base - BT Consumer (including BT Infinity), BT Business, Plusnet, Northern Ireland and broadband lines sold by Global Services
Total BT Wholesale Broadband
External broadband volumes: full LLU (MPF)
External broadband volumes: shared LLU (SMPF)
+ external fibre on WLR lines
Total physical and fibre broadband lines sold by BT Wholesale both internally and externally to CP customers
MPF lines provided by Openreach to other CPs
SMPF lines provided by Openreach to other CPs - includes Generic Ethernet Access (fibre) provided by Openreach to other CPs on WLR lines
Costs & other stats
Consumer lines
Business/Corporate lines
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Retail, including Northern Ireland and Plusnet
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Business, BT Global Services and BT Wholesale