Key Performance Indicators Q4 2013/14
Sheet 1
Income statement & free cash flow
Sheet 2
BT Global Services
Sheet 3
BT Business
Sheet 4
BT Consumer
Sheet 5
BT Wholesale
Sheet 6
Openreach
Sheet 7
Broadband
Sheet 8
Costs & other statistics
Sheet 9
Glossary
For further information please contact
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
investorrelations@bt.com
The figures for 2011/12 and 2012/13 were restated on 13 June 2013. The figures in this document also reflect the separation of BT Retail into BT Business & BT Consumer
as published on 25 February 2014. See note 1 of the Q4 2013/14 results release for further information.
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations
that follow and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content.
1. Group income statement
2012/13
Q1
YoY
Change
%
2013/14
Q1
2012/13
Q2
YoY
Change
%
2013/14
Q2
2012/13
Q3
YoY
Change
%
2013/14
Q3
2012/13
Q4
YoY
Change
%
2013/14
Q4
2012/13
Full Year
YoY
Change
%
2013/14
Full Year
1,731
849
959
678
1,270
19
(1,002)
4,504
243
(2.0)
1.6
(0.9)
(5.9)
(2.0)
47.4
(3.1)
(1.2)
1,696
863
950
638
1,245
28
(971)
4,449
192
1,757
870
952
616
1,283
19
(1,004)
4,493
204
(3.6)
0.1
3.7
1.3
(0.9)
(26.3)
(3.4)
0.0
1,694
871
987
624
1,271
14
(970)
4,491
183
1,748
875
953
645
1,286
21
(1,001)
4,527
214
2.6
0.6
6.4
(8.7)
(0.9)
23.8
(2.3)
1.6
1,794
880
1,014
589
1,274
26
(978)
4,599
173
1,934
922
982
669
1,276
42
(1,010)
4,815
208
(4.0)
(2.9)
8.8
(14.6)
(0.4)
50.0
(3.3)
(1.4)
1,857
895
1,068
571
1,271
63
(977)
4,748
149
7,170
3,516
3,846
2,608
5,115
101
(4,017)
18,339
869
(1.8)
(0.2)
4.5
(7.1)
(1.1)
29.7
(3.0)
(0.3)
7,041
3,509
4,019
2,422
5,061
131
(3,896)
18,287
697
£m unless otherwise stated
Revenue1
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Eliminations
Total
- of which transit
Underlying revenue excluding transit
(1.1)
(0.5)
2.4
1.2
0.5
1
EBITDA
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Total
171
244
246
163
633
(5)
1,452
6.4
7.4
(6.1)
(3.7)
(4.4)
n/m
(0.8)
182
262
231
157
605
3
1,440
182
252
238
143
664
9
1,488
10.4
6.3
(33.6)
11.2
(3.3)
(33.3)
(3.6)
201
268
158
159
642
6
1,434
215
267
228
153
662
14
1,539
22.3
5.2
(23.2)
(4.6)
(0.3)
(14.3)
(0.1)
263
281
175
146
660
12
1,537
264
284
256
161
683
16
1,664
8.3
1.1
5.1
(5.6)
1.6
6.3
2.5
Depreciation and amortisation1
(723)
(3.6)
(697)
(722)
(6.2)
(677)
(706)
(5.1)
(670)
(692)
729
1.9
743
766
(1.2)
757
833
4.1
867
972
(169)
(13.6)
(146)
(169)
(12.4)
(148)
(167)
(13.8)
(144)
(148)
(2)
2
0
0
(1)
0
Operating profit
1
1
Net finance expense
Share of post tax profits/losses of associates & joint ventures1
1
7
Profit before tax
567
Specific items
Net interest on pensions
Total specific items
(2)
(28)
(30)
Reported profit before tax
537
Tax - excluding tax on specific items
Tax on specific items
Tax rate
Net income
EPS1 (p)
Reported EPS (p)
Dividend per share (p)
Average number of shares in issue (m)
4.9
595
599
(87)
(59)
(146)
(14)
(29)
(43)
(16.4)
449
556
(129)
7
22.8%
4.7
(135)
32
22.6%
415
(16.6)
5.6
5.3
7,788
5.4
(17.0)
1.7
609
666
(52)
(58)
(110)
(55)
(28)
(83)
8.4
722
824
(46)
(59)
(105)
(153)
(32)
(185)
(10.3)
499
583
5.8
617
639
(136)
108
22.7%
0.0
(136)
250
22.3%
(151)
18
22.7%
0.0
(151)
27
20.9%
346
528
16.1
613
5.9
4.4
7,839
5.9
6.7
3.0
7,839
1.7
16.4
13.3
6.0
7.8
3.4
7,864
450
9.6
6.5
5.7
7,865
12.3
10.5
1,488
(619)
(129)
(181)
(249)
6
316
162
0
(90)
388
0
388
1,539
(586)
(210)
(168)
217
15
807
157
0
(96)
868
0
868
(31.4)
43.6
1,434
(634)
(71)
(91)
(72)
44
610
19
0
(72)
557
0
557
9,037
(10.7)
8,074
8,140
286
287
269
152
694
17
1,705
832
1,047
968
620
2,642
34
6,143
12.0
4.9
(13.9)
(1.0)
(1.6)
11.8
(0.4)
932
1,098
833
614
2,601
38
6,116
(5.9)
(651)
(2,843)
(5.2)
(2,695)
8.4
1,054
3,300
3.7
3,421
3.4
(153)
(653)
(9.5)
(591)
0
9
9.3
(3)
901
2,656
(95)
(59)
(154)
(224)
(117)
(341)
6.4
2,827
16.9
747
2,315
(0.1)
2,312
(181)
97
22.0%
5.5
(191)
10
21.2%
(597)
230
22.5%
2.7
(613)
319
21.7%
493
555
2.0
566
1,948
3.6
2,018
7.3
6.3
7,867
8.2
7.1
6.5
7,838
9.8
1.4
15.4
9.0
7.2
7.5
7,858
26.3
24.8
9.5
7,832
7.2
3.6
14.7
28.2
25.7
10.9
7,857
(40.7)
1,537
(568)
(205)
(152)
(95)
37
554
19
0
(58)
515
0
515
1,664
(572)
(140)
(104)
553
(100)
1,301
79
(202)
(147)
1,031
(325)
706
34.3
1,705
(544)
(110)
(150)
503
(58)
1,346
19
0
(92)
1,273
(325)
948
6,143
(2,438)
(692)
(624)
(81)
(8)
2,300
560
(202)
(366)
2,292
(325)
1,967
(6.1)
7,640
7,797
(9.9)
7,028
7,797
(280)
(235)
(515)
Group free cash flow
EBITDA1
Capital expenditure2
Interest
Tax (excluding cash tax benefit of pension deficit payments)
Change in working capital
Other
Normalised free cash flow3
Cash tax benefit of pension deficit payments
Purchases of telecoms licences
Specific items
Reported free cash flow
Gross pension deficit payment
Free cash flow (post pension deficit payments)
1,452
(661)
(213)
(171)
(602)
71
(124)
162
0
(33)
5
0
5
(51.6)
n/m
1,440
(600)
(222)
(31)
(716)
69
(60)
20
0
(134)
(174)
0
(174)
Net debt
9,142
(11.9)
8,058
1
(9.2)
4.2
n/m
before specific items
2
before purchases of telecommunications licences
3
before specific items, purchases of telecommunications licences, pension deficit payments and the cash tax benefit of pension deficit payments
n/m = not meaningful
2.4
(45.0)
93.0
43.6
(3.1)
(2.4)
(40.7)
(4.9)
(21.4)
3.5
23.5
(6.2)
6,116
(2,346)
(608)
(424)
(380)
92
2,450
77
0
(356)
2,171
(325)
1,846
(9.9)
7,028
(3.8)
(12.1)
6.5
(5.3)
2011/12
2. BT Global Services
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
853
961
854
915
3,583
652
648
644
662
2,606
229
218
210
217
874
172
188
187
202
749
1,906
2,015
1,895
1,996
7,812
115
111
110
121
457
800
-6.2%
552
-15.3%
205
-10.5%
174
1.2%
1,731
-9.2%
111
-3.5%
816
-15.1%
533
-17.7%
215
-1.4%
193
2.7%
1,757
-12.8%
105
-5.4%
795
-6.9%
552
-14.3%
204
-2.9%
197
5.3%
1,748
-7.8%
105
-4.5%
878
-4.0%
619
-6.5%
217
0.0%
220
8.9%
1,934
-3.1%
104
-14.0%
3,289
-8.2%
2,256
-13.4%
841
-3.8%
784
4.7%
7,170
-8.2%
425
-7.0%
745
-6.9%
559
1.3%
204
-0.5%
188
8.0%
1,696
-2.0%
102
-8.1%
739
-9.4%
546
2.4%
210
-2.3%
199
3.1%
1,694
-3.6%
99
-5.7%
811
2.0%
552
0.0%
211
3.4%
220
11.7%
1,794
2.6%
93
-11.4%
843
-4.0%
587
-5.2%
192
-11.5%
235
6.8%
1,857
-4.0%
90
-13.5%
3,138
-4.6%
2,244
-0.5%
817
-2.9%
842
7.4%
7,041
-1.8%
384
-9.6%
189
210
196
240
835
171
-9.5%
182
-13.3%
215
9.7%
264
10.0%
832
-0.4%
182
6.4%
201
10.4%
263
22.3%
286
8.3%
932
12.0%
16
24
29
65
134
15
-6.3%
30
25.0%
58
100.0%
104
60.0%
207
54.5%
31
106.7%
51
70.0%
111
91.4%
133
27.9%
326
57.5%
117
155
139
149
560
128
9.4%
125
-19.4%
121
-12.9%
150
0.7%
524
-6.4%
111
-13.3%
120
-4.0%
139
14.9%
125
-16.7%
495
-5.5%
(9)
(4)
186
218
391
(263)
n/m
(119)
n/m
140
-24.7%
454
108.3%
212
-45.8%
(280)
-6.5%
74
n/m
78
-44.3%
517
13.9%
389
83.5%
1,134
-28.4%
1,264
-11.8%
1,921
17.3%
1,954
-3.6%
6,273
-6.1%
1,686
48.7%
1,504
19.0%
1,453
-24.4%
2,214
13.3%
6,857
9.3%
Financial
Revenue (£m)
UK
YoY % change
Continental Europe
YoY % change
US & Canada
YoY % change
AsiaPac, Latam & MEA
YoY % change
Total
YoY % change
- of which transit
YoY % change
EBITDA (£m)
YoY % change
Operating profit (£m)
YoY % change
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
1,584
1,433
1,638
2,028
6,683
2011/12
3. BT Business
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
278
271
265
267
1,081
188
195
191
198
772
116
125
111
133
485
77
81
84
85
327
145
154
149
154
602
10
11
12
12
45
70
66
83
63
282
884
903
895
912
3,594
127
132
137
151
547
253
-9.0%
188
0.0%
112
-3.4%
83
7.8%
143
-1.4%
13
30.0%
57
-18.6%
849
-4.0%
136
7.1%
257
-5.2%
196
0.5%
120
-4.0%
82
1.2%
143
-7.1%
13
18.2%
59
-10.6%
870
-3.7%
138
4.5%
251
-5.3%
198
3.7%
121
9.0%
82
-2.4%
151
1.3%
14
16.7%
58
-30.1%
875
-2.2%
141
2.9%
253
-5.2%
196
-1.0%
151
13.5%
84
-1.2%
166
7.8%
10
-16.7%
62
-1.6%
922
1.1%
164
8.6%
1,014
-6.2%
778
0.8%
504
3.9%
331
1.2%
603
0.2%
50
11.1%
236
-16.3%
3,516
-2.2%
579
5.9%
250
-1.2%
192
2.1%
129
15.2%
85
2.4%
149
4.2%
10
-23.1%
48
-15.8%
863
1.6%
141
3.7%
246
-4.3%
199
1.5%
137
14.2%
80
-2.4%
151
5.6%
7
-46.2%
51
-13.6%
871
0.1%
145
5.1%
251
0.0%
198
0.0%
133
9.9%
80
-2.4%
157
4.0%
12
-14.3%
49
-15.5%
880
0.6%
144
2.1%
247
-2.4%
199
1.5%
145
-4.0%
80
-4.8%
167
0.6%
9
-10.0%
48
-22.6%
895
-2.9%
149
-9.1%
994
-2.0%
788
1.3%
544
7.9%
325
-1.8%
624
3.5%
38
-24.0%
196
-16.9%
3,509
-0.2%
579
0.0%
EBITDA (£m)
YoY % change
250
253
264
270
1,037
244
-2.4%
252
-0.4%
267
1.1%
284
5.2%
1,047
1.0%
262
7.4%
268
6.3%
281
5.2%
287
1.1%
1,098
4.9%
Operating profit (£m)
YoY % change
186
198
203
202
789
183
-1.6%
191
-3.5%
203
0.0%
225
11.4%
802
1.6%
207
13.1%
216
13.1%
228
12.3%
241
7.1%
892
11.2%
46
45
48
57
196
43
-6.5%
44
-2.2%
31
-35.4%
29
-49.1%
147
-25.0%
35
-18.6%
31
-29.5%
33
6.5%
34
17.2%
133
-9.5%
177
218
209
252
856
140
-20.9%
183
-16.1%
280
34.0%
304
20.6%
907
6.0%
125
-10.7%
240
31.1%
247
-11.8%
280
-7.9%
892
-1.7%
401
517
488
510
1,916
461
15.0%
482
-6.8%
566
16.0%
459
-10.0%
1,968
2.7%
537
16.5%
438
-9.1%
542
-4.2%
516
12.4%
2,033
3.3%
Financial
Revenue (£m)
SME & Corporate voice
YoY % change
SME & Corporate data & networking
YoY % change
IT services
YoY % change
Conferencing
YoY % change
Ireland Business (ex Transit)
YoY % change
Transit
YoY % change
Other (incl. eliminations)
YoY % change
Total
YoY % change
- of which internal
YoY % change
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
2011/12
4. BT Consumer
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Calls & lines
YoY % change
Broadband & TV
YoY % change
Other (incl. eliminations)
YoY % change
Total
YoY % change
- of which internal
YoY % change
708
697
700
692
2,797
246
253
256
269
1,024
25
31
29
19
104
979
981
985
980
3,925
7
5
3
1
16
661
-6.6%
276
12.2%
22
-12.0%
959
-2.0%
10
42.9%
642
-7.9%
281
11.1%
29
-6.5%
952
-3.0%
11
120.0%
637
-9.0%
288
12.5%
28
-3.4%
953
-3.2%
11
n/m
650
-6.1%
305
13.4%
27
42.1%
982
0.2%
12
n/m
2,590
-7.4%
1,150
12.3%
106
1.9%
3,846
-2.0%
44
175.0%
626
-5.3%
300
8.7%
24
9.1%
950
-0.9%
12
20.0%
633
-1.4%
330
17.4%
24
-17.2%
987
3.7%
10
-9.1%
633
-0.6%
351
21.9%
30
7.1%
1,014
6.4%
13
18.2%
659
1.4%
377
23.6%
32
18.5%
1,068
8.8%
14
16.7%
2,551
-1.5%
1,358
18.1%
110
3.8%
4,019
4.5%
49
11.4%
EBITDA (£m)
YoY % change
216
214
214
238
882
246
13.9%
238
11.2%
228
6.5%
256
7.6%
968
9.8%
231
-6.1%
158
-33.6%
175
-23.2%
269
5.1%
833
-13.9%
Operating profit (£m)
YoY % change
157
147
152
174
630
184
17.2%
175
19.0%
166
9.2%
195
12.1%
720
14.3%
176
-4.3%
105
-40.0%
120
-27.7%
213
9.2%
614
-14.7%
56
71
67
77
271
59
5.4%
61
-14.1%
53
-20.9%
68
-11.7%
241
-11.1%
56
-5.1%
60
-1.6%
48
-9.4%
47
-30.9%
211
-12.4%
140
140
100
212
592
100
-28.6%
147
5.0%
190
90.0%
218
2.8%
655
10.6%
146
46.0%
11
-92.5%
99
-47.9%
216
-0.9%
472
-27.9%
330
5.1%
335
5.7%
337
4.7%
343
5.2%
350
6.1%
355
6.0%
359
6.5%
365
6.4%
370
5.7%
377
6.2%
383
6.7%
391
7.1%
Total consumer lines ('000)
QoQ movement ('000)
11,563
-239
11,323
-240
11,138
-185
10,919
-219
10,717
-202
10,534
-183
10,361
-173
10,207
-154
10,070
-130
Active consumer lines ('000)
QoQ movement ('000)
10,671
-128
10,550
-121
10,457
-93
10,321
-136
10,184
-137
10,053
-131
9,931
-122
9,824
-107
598
23
639
41
679
39
707
28
728
21
749
21
770
21
810
40
Financial
Revenue (£m)
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Consumer ARPU (£)
YoY % change
TV customers ('000)
QoQ movement ('000)
1
2
Excludes 7k lines relating to accounts transferred from BT Consumer to BT Business
Excludes 22k lines relating to a small acquisition
10,027
-65
2
9,957
-70
9,908
-49
9,727
-97
9,715
-34
2
9,675
-40
9,650
-25
833
23
903
70
956
53
1,002
46
1
2011/12
5. BT Wholesale
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
199
197
199
196
791
230
232
232
217
911
73
75
70
64
282
35
43
42
43
163
187
165
162
157
671
195
-2.0%
228
-0.9%
62
-15.1%
49
40.0%
119
-36.4%
25
-28.6%
678
-10.7%
197
0.0%
204
-12.1%
58
-22.7%
48
11.6%
86
-47.9%
23
-8.0%
616
-16.4%
208
4.5%
210
-9.5%
55
-21.4%
48
14.3%
95
-41.4%
29
0.0%
645
-12.1%
232
18.4%
206
-5.1%
54
-15.6%
56
30.2%
94
-40.1%
27
-25.0%
669
-6.2%
832
5.2%
848
-6.9%
229
-18.8%
201
23.3%
394
-41.3%
104
-16.8%
2,608
-11.4%
239
22.6%
188
-17.5%
52
-16.1%
55
12.2%
80
-32.8%
24
-4.0%
638
-5.9%
232
17.8%
183
-10.3%
51
-12.1%
59
22.9%
77
-10.5%
22
-4.3%
624
1.3%
199
-4.3%
181
-13.8%
47
-14.5%
66
37.5%
68
-28.4%
28
-3.4%
589
-8.7%
219
-5.6%
157
-23.8%
45
-16.7%
77
37.5%
50
-46.8%
23
-14.8%
571
-14.6%
889
6.9%
709
-16.4%
195
-14.8%
257
27.9%
275
-30.2%
97
-6.7%
2,422
-7.1%
Financial
Revenue (£m)
Managed solutions
YoY % change
Calls & lines
YoY % change
Broadband
YoY % change
IP services
YoY % change
Transit
YoY % change
Other
35
25
29
36
125
759
737
734
713
2,943
EBITDA (£m)
YoY % change
172
171
168
156
667
163
-5.2%
143
-16.4%
153
-8.9%
161
3.2%
620
-7.0%
157
-3.7%
159
11.2%
146
-4.6%
152
-5.6%
614
-1.0%
Operating profit (£m)
YoY % change
106
109
105
88
408
99
-6.6%
81
-25.7%
89
-15.2%
97
10.2%
366
-10.3%
93
-6.1%
97
19.8%
86
-3.4%
93
-4.1%
369
0.8%
74
89
82
91
336
72
-2.7%
57
-36.0%
52
-36.6%
52
-42.9%
233
-30.7%
64
-11.1%
63
10.5%
61
17.3%
56
7.7%
244
4.7%
(16)
88
10
177
259
(8)
50.0%
63
-28.4%
115
n/m
178
0.6%
348
34.4%
(31)
-287.5%
154
144.4%
30
-73.9%
219
23.0%
372
6.9%
71
116
344
217
748
501
605.6%
308
165.5%
416
20.9%
806
271.4%
2,031
171.5%
509
1.6%
409
32.8%
467
12.3%
525
-34.9%
1,910
-6.0%
YoY % change
Total
YoY % change
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
2011/12
6. Openreach
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
661
656
648
642
2,607
290
306
313
311
1,220
171
182
194
203
750
611
-7.6%
289
-0.3%
208
21.6%
33
266.7%
129
-6.5%
1,270
0.1%
855
-3.6%
595
-9.3%
295
-3.6%
217
19.2%
40
207.7%
136
-0.7%
1,283
-0.9%
850
-4.5%
592
-8.6%
297
-5.1%
214
10.3%
53
194.4%
130
-7.1%
1,286
-2.1%
839
-7.0%
582
-9.3%
292
-6.1%
222
9.4%
60
114.3%
120
-5.5%
1,276
-2.7%
824
-6.9%
2,380
-8.7%
1,173
-3.9%
861
14.8%
186
173.5%
515
-5.0%
5,115
-1.4%
3,368
-5.5%
548
-10.3%
286
-1.0%
219
5.3%
71
115.2%
121
-6.2%
1,245
-2.0%
806
-5.7%
540
-9.2%
298
1.0%
224
3.2%
86
115.0%
123
-9.6%
1,271
-0.9%
816
-4.0%
532
-10.1%
304
2.4%
225
5.1%
91
71.7%
122
-6.2%
1,274
-0.9%
814
-3.0%
524
-10.0%
300
2.7%
229
3.2%
98
63.3%
120
0.0%
1,271
-0.4%
803
-2.5%
2,144
-9.9%
1,188
1.3%
897
4.2%
346
86.0%
486
-5.6%
5,061
-1.1%
3,239
-3.8%
Financial
Revenue (£m)
WLR
YoY % change
LLU
YoY % change
Ethernet
YoY % change
Fibre broadband
YoY % change
Other
YoY % change
Total
YoY % change
- of which internal
YoY % change
9
13
18
28
68
138
137
140
127
542
1,269
1,294
1,313
1,311
5,187
887
890
902
885
3,564
EBITDA (£m)
YoY % change
617
648
672
681
2,618
633
2.6%
664
2.5%
662
-1.5%
683
0.3%
2,642
0.9%
605
-4.4%
642
-3.3%
660
-0.3%
694
1.6%
2,601
-1.6%
Operating profit (£m)
YoY % change
266
296
318
322
1,202
275
3.4%
307
3.7%
304
-4.4%
328
1.9%
1,214
1.0%
236
-14.2%
287
-6.5%
315
3.6%
357
8.8%
1,195
-1.6%
Capex (£m)
YoY % change
253
251
292
279
1,075
286
13.0%
278
10.8%
287
-1.7%
293
5.0%
1,144
6.4%
280
-2.1%
268
-3.6%
249
-13.2%
252
-14.0%
1,049
-8.3%
Operating free cash flow (£m)
YoY % change
256
431
385
442
1,514
289
12.9%
328
-23.9%
448
16.4%
410
-7.2%
1,475
-2.6%
269
-6.9%
311
-5.2%
452
0.9%
460
12.2%
1,492
1.2%
Internal physical lines ('000)
14,976
14,663
14,428
14,128
13,866
13,628
13,405
13,214
13,034
12,932
12,808
12,697
External physical lines ('000)
5,273
5,294
5,209
5,192
5,192
5,130
5,127
5,088
4,988
4,838
4,688
4,544
Fully unbundled physical lines (MPF) ('000)
4,583
4,885
5,240
5,631
5,848
6,110
6,384
6,702
6,995
7,239
7,585
7,846
24,832
18
24,843
11
24,877
34
24,950
74
24,906
-44
24,869
-38
24,917
48
25,004
88
25,017
12
25,009
-8
25,081
72
25,087
6
Operational
Total physical lines ('000)
QoQ movement ('000)
7. Broadband
Q1
2011/12
Q2
Q3
Q4
Q1
2012/13
Q2
Q3
Q4
Q1
2013/14
Q2
Q3
Q4
000s
Total retail broadband
Total retail broadband
Net adds in quarter
Total retail share of DSL + fibre net adds
Total retail share of DSL + fibre installed base
5,832
5,998
6,144
6,280
6,365
6,446
6,569
6,704
6,799
6,961
7,111
7,281
141
166
146
136
85
81
122
136
95
156
1
150
170
56%
37%
64%
37%
56%
37%
45%
37%
54%
38%
54%
38%
50%
38%
48%
38%
50%
38%
93%
39%
1
60%
39%
79%
39%
9,153
Wholesale
Total BT Wholesale Broadband
8,391
8,510
8,551
8,543
8,577
8,591
8,653
8,770
8,860
8,962
8,997
Net adds in quarter
279
119
41
(8)
34
14
62
117
90
101
36
156
External Wholesale
2,559
138
2,512
(47)
2,407
(105)
2,263
(144)
2,212
(51)
2,144
(67)
2,084
(60)
2,066
(19)
2,061
(5)
2,000
(60)
1,886
(114)
1,872
(14)
Full LLU (MPF)
4,583
4,885
5,240
5,631
5,848
6,110
6,384
6,702
6,995
7,239
7,585
7,846
Shared LLU (SMPF) + external fibre on WLR lines
2,996
2,836
2,700
2,622
2,528
2,401
2,308
2,158
1,963
1,786
1,656
1,455
Total
Net adds in quarter
7,579
(29)
7,722
142
7,941
219
8,253
312
8,376
123
8,511
135
8,693
182
8,859
167
8,958
99
9,025
67
9,241
216
9,302
61
15,969
16,232
16,491
16,795
16,952
17,102
17,345
17,629
17,818
17,986
18,238
18,455
250
261
260
304
157
150
243
284
189
168
252
217
Net adds in quarter
Openreach
External broadband volumes
Group
Total DSL + fibre
Net adds in quarter
1
Excludes 6k lines relating to a small acquisition
2011/12
8. Costs & other statistics
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Direct labour costs before leaver costs
Indirect labour costs
Leaver costs
Gross labour costs
Capitalised labour
Net labour costs
1,195
242
28
1,465
(241)
1,224
1,220
232
29
1,481
(242)
1,239
1,199
230
11
1,440
(247)
1,193
1,204
210
29
1,443
(257)
1,186
4,818
914
97
5,829
(987)
4,842
1,193
221
23
1,437
(237)
1,200
1,182
214
16
1,412
(243)
1,169
1,165
205
12
1,382
(241)
1,141
1,187
205
7
1,399
(245)
1,154
4,727
845
58
5,630
(966)
4,664
1,181
210
6
1,397
(238)
1,159
1,173
216
4
1,393
(245)
1,148
1,158
217
1,375
(260)
1,115
1,177
205
4
1,386
(253)
1,133
4,689
848
14
5,551
(996)
4,555
Payments to telecommunications operators
Property and energy costs
Network operating and IT costs
Other costs (including programme rights costs)
Operating costs before depreciation and specific items
825
273
170
868
3,360
786
270
163
971
3,429
800
270
144
873
3,280
742
253
153
960
3,294
3,153
1,066
630
3,672
13,363
697
261
156
738
3,052
653
259
156
768
3,005
651
253
137
806
2,988
676
249
138
934
3,151
2,677
1,022
587
3,246
12,196
646
246
164
794
3,009
639
251
149
870
3,057
620
258
142
927
3,062
567
204
136
1,003
3,043
2,472
959
591
3,594
12,171
Depreciation and amortisation
Total operating costs before specific items
Specific items
Total operating costs
739
4,099
66
4,165
753
4,182
(343)
3,839
734
4,014
26
4,040
746
4,040
14
4,054
2,972
16,335
(237)
16,098
723
3,775
2
3,777
722
3,727
50
3,777
706
3,694
(87)
3,607
692
3,843
151
3,994
2,843
15,039
116
15,155
697
3,706
84
3,790
677
3,734
52
3,786
670
3,732
46
3,778
651
3,694
94
3,788
2,695
14,866
276
15,142
117
46
56
74
253
36
582
155
45
71
89
251
41
652
139
48
67
82
292
37
665
149
57
77
91
279
42
695
560
196
271
336
1,075
156
2,594
128
43
59
72
286
34
622
125
44
61
57
278
31
596
121
31
53
52
287
28
572
150
29
68
52
293
56
648
524
147
241
233
1,144
149
2,438
111
35
56
64
280
50
596
120
31
60
63
268
53
595
139
33
48
61
249
51
581
125
34
47
56
252
60
574
495
133
211
244
1,049
214
2,346
Total
QoQ movement
11,563
-239
4,827
-90
16,390
-329
11,323
-240
4,722
-105
16,045
-345
11,138
-185
4,636
-86
15,774
-271
10,919
-219
4,551
-85
15,470
-304
10,717
-202
4,437
-114
15,154
-316
10,534
-183
4,340
-97
14,874
-280
10,361
-173
4,262
-78
14,623
-251
10,207
-154
4,165
-97
14,372
-251
9,957
-70
3,878
-100
13,835
-170
9,908
-49
3,784
-94
13,693
-142
Call minutes across BT lines of business (bn)
YoY % change
9.77
-10.8%
9.72
-9.7%
9.63
-13.7%
9.69
-8.6%
9.07
-7.2%
8.84
-9.1%
8.78
-8.8%
8.71
-10.1%
7.79
-11.3%
7.59
-12.9%
Operating costs (£m)
Capital expenditure (£m)
Capital expenditure by line of business
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Total
Other Stats
Lines sold through BT lines of business
Total consumer lines (as sheet 4)
QoQ movement
Business/Corporate lines
QoQ movement
1
2
Excludes 7k lines relating to accounts transferred from BT Consumer to BT Business
Excludes 22k lines relating to a small acquisition
38.81
-10.7%
10,070
-130
4,071
-101
14,141
-231
35.40
-8.8%
8.07
-11.0%
1
1
10,027
-65
3,978
-93
14,005
-158
7.83
-11.4%
2
2
31.28
-11.6%
9. Glossary
BT Global Services
Revenue
Geographic analysis of revenue is on the basis of the country in which the contract or services are supplied, and the revenue is earned. Reported growth rates are not adjusted for
the effect of foreign exchange movements.
BT Business
Revenue
SME & Corporate voice
Revenue from calls, lines, mobile and VoIP services. Calls revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and
revenue from call packages sold to SMEs and mid-tier corporates in the UK under both the BT and Plusnet brands. Lines revenue is rentals and connections revenue from analogue
and digital lines sold to SMEs and mid-tier corporates in the UK under both the BT and Plusnet brands.
SME & Corporate data & networking
Revenue from broadband, analogue and digital private circuits, and ICT and managed network services sold to SMEs and mid-tier corporates in the UK under both the BT and
Plusnet brands.
IT services
Conferencing
Ireland Business (ex Transit)
Revenue from five specialist IT services units in BT Business - BT Engage IT, BT iNet, BT Business Direct, BT Expedite & Fresca and BT Tikit
Revenue from audio, video and web conferencing and collaboration services for business customers in the UK and around the world
In Northern Ireland, includes revenue from SMEs and the public sector, plus internal charges related to usage of the network in Northern Ireland. In Republic of Ireland, includes
revenue from the corporate sector, the public sector and from wholesale network services.
Transit
Ireland revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled by BT (including the pass
through of mobile terminating traffic)
Other (incl. eliminations)
Mainly revenue from certain units previously reported within BT Enterprises: BT Directories, BT Redcare, BT Payphones and BT Fleet, as well as Inbound and Select Services
revenue.
Internal
Mainly conferencing revenue from BT Global Services; IT services & managed networks revenue from BT Global Services; and internal charges from Ireland to other parts of BT
relating to usage of the network in Northern Ireland.
Operational
Order intake
BT Consumer
Revenue
Calls & lines
Broadband & TV
Other (incl. eliminations)
Internal
Operational
Consumer ARPU
Total consumer lines
Active consumer lines
TV customers
Orders for calls & lines, broadband, IT services and conferencing services sold by BT Business in the UK and Ireland. Includes all connections, installations and one-off charges,
plus all recurring charges for the term of the contract. Excludes orders for volume products such as calls & lines and broadband ordered directly through our outbound sales desks.
All measures include consumers in Northern Ireland, and Plusnet's consumer business
Calls revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages sold to consumers in the
UK. Lines revenue is rentals, connections and calling features revenue for analogue and digital lines sold to consumers in the UK.
Revenue from broadband sold to consumers in the UK. Includes BT Infinity, BT TV and retail and wholesale BT Sport.
Mainly sales of telephones and other equipment, BT Wi-fi direct revenue from the sale of wi-fi vouchers to customers, and wi-fi revenue from corporate customers.
Mainly BT Wi-fi revenue from services sold by BT Global Services on certain contracts; services and applications sold by Plusnet to BT Global Services.
12 month rolling consumer revenue, less mobile POLOs, less BT Sport revenue from: satellite customers paying for the channels, our wholesale deals and from commercial
premises. This is divided by the average number of primary lines.
Total number of UK consumer analogue lines and ISDN channels (WLR)
The number of UK consumer lines over which BT is the call provider
Total number of customers, with either a BT Vision or a YouView box, that are registered & enabled on the BT TV platform to receive video on demand
BT Wholesale
Revenue
Managed solutions
Managed network services, white label managed services and wholesale calls sold to external communications providers (CPs) in the UK. Includes managed broadband network
service contracts.
Calls & lines
Direct and indirect conveyance, wholesale and international direct dial calls (not sold as part of a managed service), interconnect circuits, private circuits and partial private circuits
Broadband
IPStream Connect, Datastream and Wholesale Broadband Connect revenue from sales to external CP customers including that not deemed managed solutions. Excludes managed
broadband network service contracts.
IP services
Transit
Voice over IP services (including IP Exchange), Fixed Wholesale Ethernet and other wholesale data revenue including MPLS products such as SHDS & IP Clear
UK revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled by BT (includes the pass
through of mobile terminating traffic)
Other
Media & Broadcast revenue and equipment sales
Openreach
Revenue
WLR
LLU
Ethernet
Fibre broadband
Other
Internal
Operational
Internal physical lines
External physical lines
Fully unbundled physical lines (MPF)
Internal and external WLR connection and rental revenue
Internal and external SMPF and MPF connection and rental revenue, co-location connection and rental revenue, copper port build, tie cables and TAMs
Internal and external Ethernet connection and rental revenue
Internal and external Fibre connection and rental revenue
Primarily revenue from service-based activity and some legacy connectivity products
Primarily rental and connection revenue related to WLR, SMPF, Ethernet and fibre supplied to the customer-facing BT lines of business
Lines provided by Openreach to other BT lines of business - including Plusnet and physical lines operated by BT Consumer and BT Business in Northern Ireland (includes analogue
lines and ISDN lines provided over copper (WLR), but excludes non-equivalent traded products and ISDN30)
Lines provided by Openreach to other CPs (includes analogue and ISDN lines provided over copper (WLR), but excludes full LLU (MPF) and ISDN30)
MPF lines provided by Openreach to other CPs
Broadband
Total retail broadband
BT's total retail broadband base (including retail fibre) - BT Consumer, BT Business, Plusnet, Northern Ireland and broadband lines sold by Global Services
Total BT Wholesale Broadband
External broadband volumes: full LLU (MPF)
External broadband volumes: shared LLU (SMPF)
+ external fibre on WLR lines
Total physical and fibre broadband lines sold by BT Wholesale both internally and externally to CP customers
MPF lines provided by Openreach to other CPs
SMPF lines provided by Openreach to other CPs - includes Generic Ethernet Access (fibre) provided by Openreach to other CPs on WLR lines
Costs & other stats
Total consumer lines (as sheet 4)
Business/Corporate lines
Call minutes
Total number of UK consumer analogue lines and ISDN channels (WLR) sold by BT Consumer. Includes consumers in Northern Ireland and Plusnet.
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Business, BT Global Services and BT Wholesale
Includes BT Consumer (including Northern Ireland), BT Business (including Northern Ireland) and BT Global Services non-geographic and geographic call minutes - local, national
and international call minutes, fixed to mobile, 0800, 0870 and 0845