BT One
Analyst and consultant
update, September 2012
BT One. Communications that unify
1
BT One
Agenda
Introductions
Neil Sutton
Vice President – Global Portfolio
BT One Overview
Andrew Small
Vice President – BT One
BT Conferencing
Dan Kirk
Director, Strategy and Portfolio – BT Retail
BT One go to market & enablement tools
Kate Ross
Head of BT One Marketing
Why BT One
Andrew Small
Vice President – BT One
Q&A
Our customers tell us that they need to...
Speed up
decisions
Ensure
communications
security
Leverage
their assets
Reduce
costs
Collaborate
globally
Simplify their
technology
Increase
productivity
Enable mobile
and flexible
working
Our customers tell us that they need to...
56% of
executives say
Speed
up
slow decision
making is
decisions
the largest
problem they
face1
54% of directors
andEnsure
GMs want to
use their own
communications
smartphone
security 1
and tablet
55% of
executives are
Leverage
unable
to get
their assets
enough
budget
to invest in
the best
technology1
Reducing
enterprise
costs is
Reduce
the 3rd most
costs
important
business
strategy for CIOs2
81% of
organisations
Collaborate
spend
most of
globally
their
day
working in
teams or
collaboratively1
38% of executives
deal with 6 or more
Simplifykinds
theirof
different
specialised
IT
technology
systems in their
workplace3
Executives lose
25% of a
Increase
9 hour day as a
result of poor
productivity
communication and
collaboration1
32% of global
leaders mobile
spend
Enable
over
2
hours
and flexible
commuting
working
each
day1
1. The Collaboration Paradox – BT Sept 2012
2. Gartner Inc, Amplifying the Enterprise: The 2012 CIO Agenda, January 2012
3. Complexity Kills Profits – CEOs need to simplify their businesses: The European Business Review
The IT manager’s dilemma
The IT manager’s dilemma
• Slow decision making & collaboration
problems – 56% of executives say
slow decision making by managers
and colleagues is the largest problem
they face in doing their work
• Not up to date – 56% of
executives say that their IT
Department is not up to
date with the latest technology
• No investment in technology and slow
to adopt BYOD – 38% of executives
say their IT department won’t let them
use their own devices
• Too much security – 59% of
executives say their IT Dept puts
too much emphasis on security over
ease of use.
It’s time to simplify the technology and multiply the benefits…
One Collaborate
One Voice
Audio, web and video
communications solutions
Voice capabilities that
consolidate disparate
technologies and suppliers
One Cloud
One Enterprise
Global IP Telephony and
Unified Communications
solutions
On-premise IP
Telephony and Unified
Communications solutions
BT One. Communications that unify
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One Voice
Voice capabilities that consolidate disparate technologies and suppliers
What’s new in the portfolio
One Voice anywhere: New smartphone app and web portal
enabling customers to reduce voice, mobile and roaming costs
by 45%. Priced at $2 per user per month
Regional investment in Latin America: New voice nodes in key
growth markets (Chile and Columbia) delivering extended reach
and cost savings for our customers.
One Voice SIP trunking: Available in 10 countries, SIP Trunking
directs calls over an internet connection leading to cheaper call
rates and connectivity.
Benefits
• Save costs: Reduce voice, mobile and roaming
costs by 45% with One Voice anywhere
• Less hassle: One contract, one SLA, one bill
• Interoperability: One Voice supports both TDM and
IPT to enable all your estate to work together
• Reduce cost: Eliminate voice access network
infrastructure costs with SIP trunking.
BT One. Communications that unify
8
One Enterprise
On-premise IP Telephony and Unified Communications solutions
What’s new in the portfolio
One Enterprise Cisco: Upgrade to on-site Cisco unified
communications (UC9), available on-site and managed
One Enterprise Lync: Combine enterprise voice, presence,
instant messaging and conferencing in a single, unified platform
One Enterprise Avaya: Latest generation of One Enterprise
Avaya. Avaya Aura enables faster and easier deployment of
voice, video, messaging, and presence, as well SIP based
trunking and applications.
Benefits
• Save time: Reduce implementation timescales
• Save costs: Hardware virtualisation cuts server
costs by 50%, whilst video, desktop and mobile
enhancements bring teams together
• New features: Enhanced collaboration and
improved administration.
BT One. Communications that unify
9
One Cloud
Global IP Telephony and Unified Communications solutions
What’s new in the portfolio
One Cloud Lync: Lync enables multimedia communication
from a single desktop or mobile client. and, for $7 pupm,
can now be delivered from the Cloud as well as the enterprise,
with full voice and feature capability
One Cloud Cisco: Delivering scalable, business grade, Cisco
enterprise UC from the cloud for $15 per user per month.
One Cloud Cisco provided over 16,000 connections for the
London 2012 games, serving over 60 venues around the
country and made 500,000 calls
Benefits
BT One. Communications that unify
10
One Collaborate
Audio, web and video communications solutions
What’s new in the portfolio
One Collaborate: Cisco Jabber and Avaya Flare enable video,
voice and collaboration to be shared by mobile and office workers
on a range of devices. Free Jabber IM & Presence licences
One Collaborate Video: Provides high definition video and audio
quality in desktop unit, providing an experience similar to
Telepresence from your desk.
On-Net Conferencing: Expanded service offering for on-net
conferencing, delivery of MeetMe for One Voice & Cisco Cloud
Benefits
Collaborate effectively: Speed up decision
making, reduce travel and associated costs
The next best thing to being there: Instantly meet
face to face using high quality video and audio
Ease of use: Effortlessly switch between content
sharing and video.
BT One. Communications that unify
11
One Collaborate
Audio, web and video communications solutions
What’s new in the portfolio
One Collaborate: Cisco Jabber and Avaya Flare enable video,
voice and collaboration to be shared by mobile and office workers
on a range of devices. Free Jabber IM & Presence licences
One Collaborate Video: Provides high definition video and audio
quality in desktop unit, providing an experience similar to
Telepresence from your desk.
On-Net Conferencing: Expanded service offering for on-net
conferencing, delivery of MeetMe for One Voice & Cisco Cloud
Partnership
with Dolby
Benefits
New global partnership with Dolby, pioneers in the
science of sight and sound, to create a service that will
radically improve the user experience of audio
conferencing and unleash the true potential of this
technology for customers around the world.
This partnership will formally be announced shortly.
BT One. Communications that unify
12
BT Advise One
Helping customers define and implement a UC strategy best suited to their business
What’s new
BT Advise One: 265 Advise professionals from
around the world with a common delivery and
methodology
Hybrid Architecture Services: A 2-4 week
engagement that defines a multi-vendor UC framework
and architecture aligned to existing infrastructure, plans,
objectives and business drivers
Benefits
BT Advise One helps customers cut through the confusion
and hype of UC, benefits include:
• Simplifying their UC operations
• Maximising previous investments
• Addressing the challenges of vendor compatibility and
integration
• Including BYOD and Federation into their UC strategy
• Improving security and increase support.
BT One. Communications that unify
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The BT One framework
BT Advise
Network &
systems audit
BT One Voice
Solution
design
Ready for the
future
Project
plan
Reduce cost
BT
Connect
Envisioning
Consolidate
Stakeholder
satisfaction
Reduce
costs
Security
policy
Consolidate
Business
case
BT
Assure
Simplify
Make secure
14
The BT One framework
Audio/Video
conference
services
BT One
Voice
Mobility
Network
design
Reduce costs
Converge
Quick Start
hybrid
architecture
BT
Assure
Envisioning
Vendor
selection
Project
plan
Business
case
BT Connect
Cloud
Services
Virtualisation
Deploy
(Cloud)
BT One
Enterprise
BT One
Cloud
BT Advise
Deploy
(Enterprise)
Strategic
roadmap
Commercial
flexibility
Reduce
cost
Resilience
Improved
user
experience
Partner
strategy
Operational
flexibility
Simplify
User
experience
15
The BT One framework
Project
plan
Authentication
Extend
Enhanced
video &
desktop
UC
Quick Start
Deploy
(Cloud)
BT Advise
Collaboration
Business
Case
BT One
Collaborate
Innovation
Mobile device
management
Contact
centre
Full UC
capability
Deploy
(Enterprise)
Proof of
concept
BT Contact
Improved
customer
experience
Improved
user
experience
BYOD
Reduce
travel cost
Wireless
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Making it work for our customers
In order to drive cost efficiency and bring together remote operations, Anglo American
recently deployed One Voice and One Collaborate for audio, video and web conferencing.
“We chose BT to develop our next generation of voice and data communications services that will greatly enhance
healthcare services to our 340,000 patients and clients. We look forward to working with BT on delivering real
benefits to staff and patients, and facilitating new ways of communication and teamwork.”
Paul Duffy, Belfast Health and Social Care Trust
Major Consumer Packaged Goods company consolidated multiple suppliers and technologies into a single
unified communication solution to maximise collaboration between around 6,000 employees working across
the European Region. They were looking for a solution that was not only robust and reliable, but also a path to
cost effective and seamless future upgrades.
To extend and transform the way they communicate with remote colleagues, partners and customers across
regions, this global pharmaceutical company deployed One Collaborate video and BT’s Cloud Contact Cisco
platform for over 500 agents allowing them to grow in size and scope to meet future global requirements.
BT One. Communications that unify
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One for all launch campaign
• One system for all devices
• One solution for all legacy systems
• One global network for all global users
• One Voice, One Collaboration,
One Enterprise and One Cloud
services for all business
requirements
It’s time to simplify your
systems and multiply the
benefits for all.
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One for all launch campaign
19
Enablement tools for BT One
BT One app
Virtual showcase video content
BT One whitepaper
BT One research
We make it work
We make it work end to end,
connecting end users wherever they are
reliably and at the lowest cost
We make it work together, old or new,
in different places, for different people
and different suppliers
We make it work for the future,
working with the market leaders to give
our customers a roadmap for Unified
Communications
We make it work for you by managing
your UC or delivering it from the cloud
BT One
Communications that unify
bt.com/btone/oneforall
It’s time to simplify the technology and multiply the benefits…
One Collaborate
One Voice
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•
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•
•
•
One Collaborate streaming
One Collaborate audio
One Collaborate video
One Collaborate web
One Voice SIP trunk UK
One Voice SIP trunking
One Voice anywhere
One Voice conferencing
One Voice global VPN
One Voice access
One Voice call
One Cloud
One Enterprise
•
•
•
•
•
•
•
•
One Cloud Cisco
One Cloud Lync
One Cloud UK
Lync Pilots
BT One. Communications that unify
One Enterprise Avaya
One Enterprise Cisco
One Enterprise Lync
Managed Services
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