Proceedings of 11th Asian Business Research Conference
26-27 December, 2014, BIAM Foundation, Dhaka, Bangladesh, ISBN: 978-1-922069-68-9
Examining Patient’s Revealed Behavior to Explain
Dissatisfaction towards Healthcare Providers
Syed Hasanuzzaman1 and Shahnaz Haque2
This study has checked the roots of dissatisfaction towards existing healthcare
system for a small semi-urban sample. If patient’s revealed behavior is defined
by their decision to change the healthcare service provider, than we have found
that such behavior is initiated by lack of reliance, poor physical facilities and
high cost of the service provider. As private sector health providers are also
subject to such perceived dissatisfactions, public policy should take proper
steps to uplift healthcare services in both public and private sectors.
Field: Economics
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1. Professor, Department of Economics, Shahjalal University of Science and Technology, Sylhet,
shzaman-eco@sust.edu
2. Assistant Professor, Department of Economics, Shahjalal University of Science and Technology,
Sylhet, shahnaz31@gmail.com