1
Table of Contents
Table of Contents...................................................................................................................... 2
Executive Summary ................................................................................................................. 4
Agency Sponsorship and SIPCC Leadership........................................................................ 7
Action Plan Implementation................................................................................................. 8
Goal 1: Implement Solutions to Improve Inter-Agency Communication and Coordination..10
Objective 1.1: Improve Effectiveness of ITS Implementation by Educating Stakeholders
and End Users......................................................................................................................10
Objective 1.2: Use a Consensus-Based, Strategically Planned Approach to Implement ITS
Initiatives .............................................................................................................................17
Objective 1.3: Streamline the Systems Engineering Approach to ITS Projects .................28
Goal 2: Provide a Safe and Secure Transportation Environment for People and Goods .......33
Objective 2.1: Implement the ITS Components of a Highway Safety Improvement
Program to Support Traffic and Incident Management Activities .....................................33
Objective 2.2: Use ITS to improve security of people and freight on the roadways and
public transportation infrastructure. ..................................................................................48
Objective 2.3: Implement the ITS components of a commercial vehicle operations program
to enforce regulations and enhance the security of freight traveling on the roadway and
the public transit system. ....................................................................................................53
Goal 3 – Improve the Reliability and Efficiency of the Transportation Network through the
Use of Technology ....................................................................................................................58
Objective 3.1 – Leverage and Implement the most current ITS Technologies to Improve
Travel Time Reliability of Roadways and Transit ..............................................................58
Objective 3.2: Standardize the Technological Environment of Roadway and Transit ITS 68
Objective 3.3: Improve Efficiency of ITS and Business Processes that Support it.............73
Objective 3.4: Implement Performance Measures of the ITS Program in Order to
Document and Track the Benefits of ITS Implementations and Validate Legacy and
Future Systems ....................................................................................................................80
Objective 3.5: Leverage Sustainable Applications of Technology .......................................87
Objective 3.6: Expand Traffic Incident Management (TIM) Activities ..............................92
Goal 4: Use Technology to Create a More User-Friendly Transportation Experience,
Regardless of Mode Choice ....................................................................................................103
Objective 4.1: Implement a Traveler Information Program to Improve Connections
between All Modes of Transportation, Enabling Seamless Travel throughout the
Commonwealth ..................................................................................................................103
2
Objective 2: Increase Accessibility to Real-Time Traveler Information ...........................110
Objective 4.3: Use technology to improve the transportation experience for travelers ...115
Definitions and Key Terms ...................................................................................................120
Acronyms ...............................................................................................................................121
3
Executive Summary
As transportation systems across the Commonwealth become more complex, and Intelligent
Transportation System (ITS) technology continues to emerge, the MassDOT Office of
Transportation Planning (OTP) has identified the potential of cooperatively planning
statewide multimodal ITS programs to better serve the needs of the citizens of
Massachusetts. In August 2011, as a means of accomplishing seamless technology planning,
consistent with the program development of ITS initiatives in an integrated manner, the
OTP initiated an effort to create a statewide ITS Strategic Plan.
Key Stakeholders from nineteen agencies, which included representatives from the
MassDOT Highway Division, MBTA, Aeronautics, Civil Rights, RMV, MassPort, MSP,
MEMA, RTAs and regional planning partners were invited to “come to the table” and
participate in the development of the ITS Strategic Plan. These stakeholders formed a
Strategic ITS Planning and Coordination Committee (SIPCC), and based on their
collaborative effort, the Stakeholders established a common vision and mission into a
strategic plan for ITS:
Commonwealth of Massachusetts ITS Strategic Plan
Vision
Develop user-friendly intelligent transportation systems that respond to the needs of travelers in the
Commonwealth.
Mission
Implement transportation technologies that promote a seamless system to safely, quickly and
reliably move people, goods and services throughout the Commonwealth.
Goal 1
Implement solutions to
improve inter-agency
communication and
coordination.
Goal 2
Provide a safe and
secure transportation
environment for people
and goods.
Objectives
•Educate
•Gain Consensus
•Streamline Processes
Objectives
•Support the Highway
Safety Improvement
Program
•Improve Security
•Support Commercial
Vehicle Operations
Goal 3
Improve the reliability
and efficiency of the
transportation
network through the
use of technology.
Goal 4
Use technology to
create a more userfriendly transportation
experience regardless
of mode choice.
Objectives
•Improve roadway and
transit travel time
reliability.
•Standardize
•Improve business
efficiency.
•Measure performance
•Be sustainable.
Objectives
•Improve traveler
information.
•Increase access to
traveler information.
•Improve the traveling
experience.
Results
Based on the four goals and objectives established in the Strategic Plan, forty-six strategies
were developed to serve as the roadmap for meeting the Plan’s mission. The strategies have
been refined into tangible actions plans, which identify lead agencies, key stakeholders,
time frames, costs and the expected outputs that will result from implementing the actions.
4
The details contained in this Action Plan provide the basis for the implementation process,
and the level of effort that will be required to execute the forty-six strategies.
The strategies have been prioritized into:



Immediate Start – within 1 year,
Short Term Start – within 2-5 years and
Long Term Start within 5-10 years
A lead agency has been identified for each strategy. The estimated costs associated with the
implementation of these strategies are listed as reasonable orders of magnitude (ROM). The
costs listed as to be determined (TBD) cannot be accurately estimated until a preliminary
scope is developed.
Priority Strategies
The first five strategies listed as Immediate Start are projects that have been identified as
priority projects that are recommended to be implemented as predecessors to the remaining
strategies. Once completed, these strategies form the foundation of the Commonwealth’s
ITS Program.
*
Cost values are in ROM thousands of dollars.
N/A Internal costs
Strategies - Immediate Start within 1 Year (Top 5 Priorities)
1.1.1 Statewide policies and procedures ITS - Practitioner's Planning Guide
1.1.2
1.1.3
1.2.3
1.3.2
Legislative and Executive Outreach Working Group
Education campaign for public, legislators and ITS practitioners
Centralized ITS planning and approval process
Centralized ITS funding and planning process
Cost*
$100
$100
$100
$100
$100
5
Strategies - Immediate Start within 1 Year
2.1.2 Implement Advanced Traffic Management Software (ATMS) and
Computer Aided Dispatch (CAD)
2.1.3 Maintain and expand the Traffic Management Working Group
Cost*
$2000 to
$8000
N/A
2.3.1 Create a technology working group to integrate commercial vehicle
operations (CVO) into the planning process
3.2.1 Implement design, construction, integration, and communication
standards
3.3.1 Develop ITS design checklists
3.3.2 Develop a standard lifecycle cost analysis template
$100
3.3.3 Improve early planning for operations and maintenance budgets
3.4.2 Develop criteria to measure and evaluate ITS deployment performance
3.4.3 Establish an ITS performance measurement working group
3.6.1 Expand the traffic management group to include transit operations
3.6.2 Develop a statewide implementation plan for the “Roadmap for the
National TIM Leadership and Innovation”
3.6.4 Develop local TIM Teams
$60
$100
$80
N/A
$350
3.6.5 Link activities for the traffic management group to the SIPCC and ITS
Strategic Plan
$40
Strategies - Short Term Start within 2 - 5 Years
1.2.1 Common platform for resource sharing
1.2.2 Standardized project execution process
1.2.4 Revised procurement and contracting process
1.2.5 Improved project acceptance process
1.3.1 Modular and scalable concept of operations templates
2.1.1 Multi-modal emergency management ITS Support Plan
2.1.4 Implement technology to achieve the National Unified Goal for Traffic
Incident Management (TIM)
3.6.3 Develop TIM performance measures as a capability of ATMS
Cost*
TBD
$80
$100
$60
$150
TBD
TBD
2.1.5 Coordinate with the Highway Safety Improvement Plan (HSIP) to
standardize safety reporting
2.1.6 Develop a plan for collecting, predicting, and distributing road weather
conditions
2.2.1 Improve surveillance of critical infrastructure, supply chain routes and
public transit routes
2.3.2 Improve the efficiency and effectiveness of commercial vehicle screening
3.1.1 Develop a work zone ITS deployment strategy
$100
$50
$80
$150
Incl.
w/2.1.2
$180
$250
TBD
TBD
$80
6
3.1.2 Develop a seasonal and special events ITS deployment strategy
3.1.3 Develop a data warehouse with a visual component to display congestion
data.
3.1.4 Create a baseline and annual congestion performance measures report.
3.4.1 Implement data collection and storage processes to protect data integrity
3.5.2 Identify measurable environmental benefits of ITS
4.1.1 Expand the availability of transit times
4.1.3 Facilitate mode-sharing information between roadway vehicles, airports,
and public transportation.
4.2.1 Provide data to the public through various sources and platforms
4.2.2 Increase media outlet access to traveler information including people
with disabilities and Limited English Proficiency (LEP)
4.3.1 Implement a centralized traveler feedback system and database
4.3.2 Assess the ability of MassDOT to collect and report performance data
Strategies - Long Term Start within 5 - 10 Years
2.2.2 Develop mobile applications that allow citizens to report suspicious
activity
3.2.2 Implement an electronic crash reporting system
3.5.1 Implement technologies that collect revenues efficiently
4.1.2 Expand and implement intermodal electronic payment systems
TBD
$1,500
$150
$300
$80
TBD
TBD
$250
$500
$500
$50
Cost*
$300
TBD
TBD
TBD
Agency Sponsorship and SIPCC Leadership
In order to advance this Action Plan, each identified agency lead must take responsibility
for its implementation by agreeing to:




Manage project implementations from start to finish
Prioritize the projects per the recommendation of the SIPCC within the overall ITS
program schedule
Identifying funding allocations for the projects
Provide periodic updates to the SIPCC regarding the status of project progress
To help facilitate the initial Action Plan, a task force was created with SIPCC members to
ensure that proposed actions were aligned with the correct agencies and their capabilities.
Many of the SIPCC representatives that participated in the development of the Action Plan
are part of their own agency leadership teams and have been asked to participate in the
ongoing SIPCC. However, not all of those members have the authority to officially make
decisions or commit resources on behalf of their agencies.
7
To solidify the mission of the Statewide ITS Strategic Plan, and to ensure continued
participation, the following agency stakeholders have agreed to become members of a
permanent Statewide ITS Planning and Coordination Committee (SIPCC) at both the
statewide and regional levels. These individuals were considered because of their
exceptional contributions made during the creation of the Strategic Plan.
SIPCC - Members
Pete Sutton - Chairman
Frank Spada
David Barker
Paul Christner
Lorenzo Para
Russ Bond
Gary Roux/Carolyn Hart-Lucien
Steve O’Neil/Maryellen Blunt
Ken Charlton/Ray Ledoux
Paul Steadman/Joe Costanzo
Promise Otaluka
Lt. Daniel Griffin
Gretchen Lucas
MassDOT OTP
MassDOT IT
MBTA
MassPort
MassDOT Highway Operations
MassDOT ITS Programs
Western - RIPCC
Central - RIPCC
Southeast - RIPCC
Metro Boston - RIPCC
FHWA
Mass State Police
Registry of Motor Vehicles
The intent of the permanent SIPCC is to continue momentum as the strategies listed in the
Action Plan are executed. The Office of Transportation Planning (OTP) will continue their
responsibility in coordinating quarterly SIPCC meetings, and ensure that Regional ITS
Planning and Coordination Committees (RIPCC) are established, and that one or both of
the regional representatives listed attend the quarterly SIPCC meetings and to coordinate
and conduct quarterly RIPCC meetings in their respective regions, so that each region and
all transportation modes are fairly represented.
Action Plan Implementation
This Action Plan defines specific projects for immediate, short- and long-term deployment
and will help stakeholders identify funding sources for deployment. The overall project
plan for each strategy is documented within this Action Plan, and includes the following
descriptive components:


Work Breakdown Structure (WBS) Diagrams
Implementation Table containing:

Project Title

Project Description

Project Lead

Key Stakeholders

Timeframe for Immediate; Short-Term; Long-Term implementation

Project Cost

Project Strategy Prerequisites
8

Inputs, Outputs/Deliverables
Implementation Process
The success of these projects will depend on the support of a project lead agency, a
knowledgeable project manager, the participation of the primary stakeholders, and the
execution of a well-defined set of processes. It is recommended that the following process be
applied to each project moving forward to ensure the best outcome.
Category
Initiation
Planning
and
Execution
Activities
 SIPCC Chairman schedules a meeting of key stakeholders
 Determine and assign a Project Manager
 Validate key stakeholders
 Validate project purpose and need
 Validate project predecessors
 Hold project kickoff meeting
 Form a project team
 Complete scope requirements
 Refine the WBS
 Prepare initial project schedule and cost implications to:
o Define activities
o Estimate realistic activity timeframes
o Identify project milestones
o Define the budget and financial sources
o Allocate resource responsibilities
o Periodically report to the SIPCC
9
Goal 1: Implement Solutions to Improve Inter-Agency
Communication and Coordination
The purpose of this goal is to maintain the momentum that was realized by the creation of
the SIPCC and to ensure that all agencies realize fiscal efficiency by taking advantage of
shared resources and coordinated ITS deployment.
Critical Success Factors





The commitment to participate in coordination meetings and activities is
fulfilled.
Business efficiencies are linked to program performance.
All stakeholders are satisfied with project outcomes.
Funding available for projects is increased and flexibility to adjust based on
available funding is considered.
Awareness and positive opinion of ITS within SIPCC agencies is increased.
Performance Measures





Reduction in implementation and administrative costs
Increased number of projects coordinated across agencies
Minimized duplication in projects
Increased rate of projects that fulfill their goals
Decreased duration of the ITS project development and execution
process
Objective 1.1: Improve Effectiveness of ITS Implementation by
Educating Stakeholders and End Users
It is the belief of the SIPCC that focusing on this objective will help enable the successful
realization of the Strategic Plan, the Action Plan and the program in general. Through the
creation of this objective the SIPCC has demonstrated a proactive approach to improving
the implementation of ITS through coordination.
Strategies:
1. Develop statewide policies and procedures for increased coordination and buy-in
from multimodal transportation agencies across the Commonwealth.
2. Establish a SIPCC legislative and executive outreach working group
3. Develop an ITS education campaign for the public, legislators and transportation
stakeholders.
10
Project Strategy
11
Implementation Table
Project Title: Statewide ITS Planning
Guidebook
Timeframe: Immediate
Project Cost: $100,000
Project Description: Develop a guidebook to assist ITS practitioners to navigate the
planning and deployment processes of ITS initiatives. The guidebook will outline the
procedures associated with ITS project deployment, including cross-organizational
collaboration to ensure efficiency and effectiveness of ITS deployments, and minimize
redundant efforts.
Project Lead: MassDOT – ITS Planning
Key Stakeholders: FHWA, RTA, MassDOT – ITS Planning, MassDOT – Highway
Division – Traffic Engineering, Statewide Operation and Maintenance, MPOs and RMV
Project Strategy Prerequisites
 1.2.3 Centralized ITS Planning and Approval Process
 1.3.1 Standardized ITS Project Concept of Operations
 1.3.2 Standardized ITS Funding and Planning Processes
 1.2.2 Standardized ITS Project Execution Process
Objectives
 Achieve integration of ITS design within the general engineering design procedures
 Reduce redundancy in design efforts
 Set a policy to enable business process analysis
Inputs
 Existing ITS planning policies and practices
 Best practices in ITS planning and policies
 Existing roles, responsibilities and jurisdictions of key stakeholders
 Existing policies and agreements between stakeholder agencies
Outputs/ Deliverables
 Collaboration MOUs
 Amended MassDOT Policies
 ITS Planning Guidebook
12
Project Strategy
13
Implementation Table
Project title: SIPCC Legislative and
Executive Outreach Working Group
Timeframe: Immediate
Project Cost: $100,000
Project Description: A SIPCC legislative and executive outreach group will conduct
awareness and education campaigns to organization-level executives and legislative
decision makers regarding ITS. The outreach initiatives will seek to raise awareness of ITS
and transportation operations initiatives among top level executives.
Project Lead: MassDOT – ITS Planning
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassPort, RTAS,
MPOs, Legislative Representatives
Project Strategy Prerequisites:

None
Objectives

Increase awareness of the benefits of Transportation Operations (ITS, incident
management, congestion management)
Inputs




Existing ITS planning policies and practices
Best practices in ITS planning and policies
Existing roles, responsibilities and jurisdictions of key stakeholders
Existing policies and agreements between stakeholder agencies
Outputs and Deliverables


Collaboration MOUs
Presentation materials
14
Project Strategy
15
Implementation Table
Project title: ITS Education Campaign
Timeframe: Immediate
Project Cost: $100,000
Project Description: The outreach program will seek to educate decision makers, the
public, and transportation stakeholders regarding the positive outcomes and costs
associated with ITS. The program will emphasize the benefits of past, present, and future
ITS deployments, underscoring the importance of politically and financially backing ITS
initiatives.
Project Lead: MassDOT – ITS Planning
Key stakeholders: Massachusetts Legislature, Travelling Public, MassDOT – Highway
Division – ITS Programs, Local and Municipal Governments, MPOs
Project Strategy Prerequisites:








1.1.2 Legislative and Executive Outreach Working Group
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.2 Standardized ITS Funding and Planning Processes
3.1.1 Work Zone ITS Deployment Strategy and Standard Procedures
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.3 ITS Operational Cost Planning and Procurement
Objectives



Improve awareness and acceptance of ITS as a transportation solution
Expand the consideration for ITS inclusion by all transportation stakeholders in
design and implementation projects
Expand awareness and support within the legislature to ensure that ITS is a
transportation funding priority
Inputs




Existing levels of awareness of ITS
Current ITS initiatives, including benefits and enhancements ITS provides to the
transportation network
Planned and programmed ITS initiatives
Existing legislative positions and personnel
Outputs/ Deliverables



Outreach and educational materials
Schedules of outreach activities
MOUs/agreements to utilize existing resources for public education
16
Objective 1.2: Use a Consensus-Based, Strategically Planned
Approach to Implement ITS Initiatives
Throughout the strategic planning process the SIPCC reiterated the importance of
coordination and fostering an environment of openness and inclusion as ITS is planned and
implemented. This objective embodies that desire. Once memorandums of agreement are
established it will be important to make sure a process is developed that will allow all
stakeholders to have input and to ensure that the projects which benefit the greatest need
make the best use of available funds are prioritized. This will help with the overall
sustainability of the SIPCC and will also help execute this strategic plan.
Strategies:
1. Develop a common platform data warehouse.
2. Develop a standardized project execution process for ITS projects.
3. Centralize the planning and approval process for ITS deployments across the
Commonwealth.
4. Revise the procurement process and contracts to be more suitable for ITS projects.
5. Improve the project acceptance process to ensure that all stakeholders are satisfied
and all systems are fully functional.
17
Project Strategy
18
Implementation Table
Project title: Common Platform Data
Warehouse
Timeframe: Short-term
Project Cost: TBD
Project Description: Identify data sources currently available within the Commonwealth
that should be shared across operations organizations and determine between which
organizations the data should be shared. Develop and implement interfaces between
existing systems or a new platform to facilitate data exchange.
Project Lead: MassDOT – Highway Division – ITS Programs
Key stakeholders: MassDOT – ITS Planning, MassDOT RMV, MEMA, MassPort, MBTA,
RTAS, City of Boston, Major Municipalities
Project Strategy Prerequisites:











1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.2.5 Improved System Acceptance Testing
1.3.1 Standardized ITS Project Concept of Operations
1.1.1 Statewide ITS Planning Guidebook
1.3.2 Standardized ITS Funding and Planning Processes
2.1.2 Statewide Advanced Traffic Management System (ATMS) and Computer Aided
Dispatch (CAD) Implementation
2.1.6 ITS Weather Condition Reporting Program
2.2.1 Keep Massachusetts Safe - ITS Security and Economic Sustainability Initiative
3.3.1 ITS Design Checklist
3.3.3 ITS Operational Cost Planning and Procurement
Objectives



Enhance the exchange of data and information among transportation operations
organizations within the Commonwealth
Enable the exchange of roadway incident and condition information among
operations personnel, in particular first responders
Enhance situational awareness across varying modes of transportation
Inputs


Information regarding existing systems
Information sharing needs of transportation operations
Outputs and Deliverables




MOUs to share data and information
MOUs to share the responsibility to develop resource sharing platform
Interfaces between existing sharing platforms
Resource sharing platform
19
Project Strategy
20
Implementation Table
Project title: Standardized ITS Project
Execution Process
Timeframe: Short-term
Project Cost: $80,000
Project Description: Evaluate and enhance the existing ITS initiative project execution
process, including all aspects of project execution, from concept exploration to project
scoping, to design, to implementation. The final project execution process will include an
agreed upon process for advancing new ITS projects from concept to implementation, and
will include collaborative reviews and approval processes as described in the Strategic and
Action plans. The execution process will also identify administrative and project roles,
responsibilities, and positions necessary to facilitate the new processes.
Project Lead: MassDOT – ITS Planning & Highway Division – ITS Programs
Key stakeholders: MassPort, MBTA, RTAS, City of Boston, Major Municipalities, Any
Participating Transportation Operations Stakeholder
Project Strategy Prerequisites:










1.2.3 Centralized ITS Planning and Approval Process
1.2.5 Improved System Acceptance Testing
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.1.1 Work Zone ITS Deployment Strategy and Standard Procedures
3.2.1 Design, Construction, and Communication Standards for ITS
3.1.4 Performance Monitoring, Reporting and Improvement
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
Objectives


Standardize the process of delivering ITS projects across all MassDOT organizations
and among participating municipalities
Encourage consistency of functionality and compatibility of ITS implementations
throughout the Commonwealth
Inputs



Existing project execution process procedures
National best practices
SIPCC reviews of new processes
Outputs and Deliverables




MOUs from participating organizations
Revised project execution process
SOPs for ITS project execution staff
Revised project delivery and implementation manuals and materials
21
Project Strategy
22
Implementation Table
Project title: Centralized ITS Planning
and Approval Processes
Timeframe: Immediate
Project Cost: $100,000
Project Description: Standardize the approval process for ITS implementations within
MassDOT and incorporate this new process into the project execution process.
Standardizing approvals will minimize redundant efforts and will encourage collaborative
use of resources and increased awareness of ITS project implementations within MassDOT.
Project Lead: MassDOT – ITS Planning & Highway Division – ITS Programs
Key stakeholders: MassPort, MBTA
Project Strategy Prerequisites:





1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives



Streamline the planning and approval of MassDOT ITS projects
Encourage consensus-based planning and approval of ITS implementations
Reduce redundant ITS implementation efforts and leverage overlapping needs
across varying organizations
Inputs



Existing ITS planning and approval processes
Best practices in ITS planning and consensus building
SIPCC reviews of new processes
Outputs and Deliverables



Revised planning and approval processes
Revised MassDOT policies
Revised project planning and approval guidance materials
23
Project Strategy
24
Implementation Table
Project title: Streamlined MassDOT ITS
Contracting and Procurement
Timeframe: Short-term
Project Cost: $100,000
Project Description: Alter the policies and procedures of MassDOT’s contracting and
procurement processes to enable more effective implementation and oversight of ITS
initiatives. Streamlined contracting and procurement will include a toolkit of MassDOT
approved contracting and procurement methods for ITS implementations and services, and
guidelines for when and how to use them.
Project Lead: MassDOT – ITS Planning
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassPort, MBTA,
RTAS
Project Strategy Prerequisites:








1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.5 Improved System Acceptance Testing
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.3 ITS Operational Cost Planning and Procurement
Objectives


Streamline the contracting and procurement processes of MassDOT ITS projects
Improve efficiency of ITS procurements – identify opportunities to mainstream ITS
Inputs



Existing ITS procurement processes and policies
Surveys of MassDOT ITS personnel
Best practices in ITS procurement and contracting
Outputs and Deliverables



ITS procurement and contracting toolkit
Revised MassDOT policies
Revised contracting and procurement guidance materials
25
Project Strategy
26
Implementation Table
Project title: Improved System
Acceptance Testing
Timeframe: Short-term
Project Cost: $60,000
Project Description: Ensure that ITS implementations meet the needs of the user
through a standardized system acceptance process. System acceptance will require that
implementations are fully operational using the system identified in the contract language,
and that it meets all required functionalities. System acceptance will map to project needs
and requirements as developed in the systems engineering process.
Project Lead: MassDOT – ITS Planning
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassPort, MBTA,
RTAS
Project Strategy Prerequisites:


1.3.1 Standardized ITS Project Concept of Operations
3.2.1 Design, Construction, and Communication Standards for ITS
Objectives



Enhance the functionality of ITS implementations
Ensure that ITS implementations meet the needs of the users and the owners
Ensure the interoperability of ITS implementations
Inputs

Existing systems engineering processes and policies
Outputs and Deliverables



Standardized ITS planning and design functionality checklists
Standardized ITS system acceptance checklists
Revised MassDOT systems engineering policies
27
Objective 1.3: Streamline the Systems Engineering Approach to ITS
Projects
Systems engineering is not only a requirement of projects that include Federal funding, it is
a common sense approach to implementing projects that will provide the most benefit over
time and help ensure open and fair competition. Systems engineering additionally helps
agencies avoid re-work and lost efforts by providing a mechanism to develop projects in
modular format. FHWA conducted a systems engineering workshop that many SIPCC
members attended during the strategic planning process. By developing a standard
practice for Systems Engineering on MassDOT ITS projects, the process can become
streamlined saving both time and money in the planning stage of project development.
Strategies:
1. Develop modular and scalable concept of operations templates to describe the
relationship between stakeholders for ITS projects.
2. Develop a standardized ITS planning process based on the systems engineering
approach..
28
Project Strategy
29
Implementation Table
Project title: Standardized ITS Project Concept of Operations
Timeframe: Short-term
Project Cost: $150,000
Project Description: Standardize concept of operations for typical ITS implementations.
Concept of operations documents are required for all federally funded ITS projects, and are
a key part of engaging relevant stakeholders during the planning process. Standardizing
ConOps will minimize the risk of overlooking a stakeholder during this process, and will
minimize the overall effort associated with developing the document.
Project Lead: MassDOT – Highway Division – ITS Programs
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassPort, MBTA,
RTA’s
Project Strategy Prerequisites:



1.3.2 Standardized ITS Funding and Planning Processes
3.1.1 Work Zone ITS Deployment Strategy and Standard Procedures
3.3.1 ITS Design Checklist
Objectives



Standardize stakeholder engagement in the ITS planning process
Standardize the ITS planning process
Ensure that the outcome of ITS implementations satisfy the desired functionalities
of the project
Inputs



Existing systems engineering processes and policies
Previous concept of operations documents
Best practices in concept of operations documents
Outputs and Deliverables


Standardized ITS concept of operations documents
Revised MassDOT systems engineering policies
30
Project Strategy
31
Implementation Table
Project title: Standardized ITS Funding and Planning Processes
Timeframe: Immediate
Project Cost: $100,000
Project Description: Standardize the project planning process by identifying funding
options available for varying types of ITS initiatives, and developing planning checklists to
ensure that all aspects of the initiatives are considered, including the systems engineering
process. Standardized planning processes will be incorporated as part of the new project
execution process outlined in the strategic and action plans.
Project Lead: MassDOT – Highway Division – ITS Programs
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassPort, MBTA,
Other Participating Organizations
Project Strategy Prerequisites:






1.1.2 Legislative and Executive Outreach Working Group
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Standardize approach to ITS planning
Provide ITS implementers with funding options and procedures for procuring
funding
Inputs



Existing systems engineering processes and policies
Existing funding alternatives
Stakeholder input regarding systems engineering processes
Outputs and Deliverables



ITS funding toolkit
ITS planning and systems engineering checklists
Revised MassDOT systems engineering policies
32
Goal 2: Provide a Safe and Secure Transportation Environment
for People and Goods
The purpose of this goal is to ensure that the system can continue to operate at its full
capacity and that traveler confidence is as high as reasonable possible.
In the context of the Massachusetts ITS Program, safe is defined as the ability to move
about the transportation system without the fear or likelihood of being involved in a
collision or system failure resulting in personal injury or economic loss.




Critical Success Factors
All agencies make a conscious effort to work together to avoid emergency
responder injuries and fatalities.
Performance measures to track trends in incident and roadway clearance
times are implemented across the Commonwealth
A commitment by all agencies to reduce crime at transit stations is
maintained.
Adequate and qualified staffing is provided to monitor and respond to
situations.
Performance Measures





Reduction in the number of roadway crashes
Reduction in the number of secondary crashes
Reduction in incident clearance time
Reduction in crime at transit stations
Increase commercial vehicle screening throughput
Objective 2.1: Implement the ITS Components of a Highway Safety
Improvement Program to Support Traffic and Incident Management
Activities
In 2006 the Massachusetts Highway Department (now MassDOT) entered into a
memorandum of understanding (MOU) relating to the Massachusetts Statewide
Strategic Highway Safety Plan (SHSP). The mission of this joint group is to develop,
promote, implement, and evaluate data-driven, multi-disciplinary strategies to
maximize safety for users of the roadway system. The SHSP is the primary deliverable
of the Highway Safety Improvement Plan and is used to guide the program. In the 2006
plan 46 tier one and tier two strategies were identified. The purpose of this objective is
to identify how ITS can help achieve those strategies.
33
Strategies:
1. Develop a multi-modal emergency management ITS support plan.
2. Implement interoperable advanced traffic management and computer aided dispatch
software that provides a common operating structure that can be shared with all
operations centers.
3. Maintain and expand the traffic management working group.
4. Implement technology to achieve the National Unified Goal for traffic incident
management.
5. Coordinate with HSIP developers to determine how to standardize reporting
through technology.
6. Develop a plan for collecting, predicting, and distributing road weather conditions.
34
Project Strategy
35
Implementation Table
Project title: Massachusetts All-Hazards
ITS Plan
Timeframe: Short-term
Project Cost
Planning:
Infrastructure: TBD
Project Description: Improve the all-hazards preparedness of the Commonwealth.
Deploying ITS at key decision points to help emergency responders and travelers make
better decisions is critical. The MassDOT Highway Division is the lead agency for
Emergency Support Function 1 (MA ESF 1) and a support agency for MA ESF 3 and 5.
Activities associated with these projects will involve improving preparedness for these
ESFs.
Project Lead: MEMA
Key stakeholders: MSP, MassDOT – Highway Division – ITS Programs, MassDOT –
Highway Division – HOC, MBTA, Aeronautics, MassPort, Steamship Authority,
Department of Education, Department of Conservation and Recreation
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives



Improve the capability of Massachusetts to respond to all hazards
Manage vehicular evacuations more effectively
Improve transportation support of emergency support function priorities
Inputs


Existing ITS procurement processes and policies
Table top and function exercise plan
Outputs and Deliverables




Joint ITS Emergency Management Operations Manual
Annual ITS Emergency Management Needs Report
First responder training
ITS Field implementations
36
Project Strategy
37
Implementation Table
Project title: Statewide Advanced Traffic
Management System (ATMS) /Advanced
Traveler Information System (ATIS).
Timeframe: Short-term
Project Cost: $2,000,000 to $8,000,000
Project Description: ATMS/ATIS will be the central traffic/facilities management
software tool used to manage and respond to incidents occurring on the Commonwealth’s
roadways and infrastructure. Enable the Highway Operations Center to implement
software that will enhance detection, response, notification, clearance and recovery of
incidents. Improve Intra-and Inter agency coordination interfacing with Mass State police
Computer Aided Dispatch system (CAD). These systems will improve traffic management
efforts, improving safety on the roadway and emergency responders associated with
incident clearance. Creating a common operating picture between response agencies
through technological interoperability. Provide robust performance reporting capabilities
to aid and improve traffic incident management and operations. Provide the traveling
public with reliable event and travel time information.
Project Lead: MassDOT – Highway Division – ITS Programs and Massachusetts State
Police
Key stakeholders: Office of the Governor, MassDOT executive board, senior staff and
other business units, Mass State Police, MEMA, Federal Highway, Neighboring States and
TIM Task Force
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives






Implement interoperability strategies of the National Unified Goal for Traffic
Incident Management
Provide a common operating picture for MassDOT’s Highway Operations Center
Improve Incident Management
Improved data dissemination and event notifications
Ensure robust software and hardware architecture
Provide robust performance reporting capabilities
38



Improve intra- and interagency coordination
Support vision for integrated corridor management
Support vision for a unified multimodal platform
Inputs





Updated Unified Response Manual
Joint Operations Policy between MassDOT and MSP
Completed Systems Engineering Report
Joint planning and collaboration of between ATMS/ATIS and MSP CAD projects
Selected Vendor
Outputs and Deliverables

Implemented Advanced Traffic Management and Advanced Traveler Information
Software
39
Project Strategy
40
Implementation Table
Project title: Massachusetts Traffic Management Working Group
Timeframe: Immediate
Project Cost: N/A
Project Description: Coordination and consideration of time management were two core
issues identified as being important to the Massachusetts ITS Community. This project
will consolidate meetings where possible and merge them with the existing traffic
management working group currently led by MassDOT Highway Division Highway
Operations Center personnel.
Project Lead: MassDOT – Highway Division – HOC
Key stakeholders: MassDOT – ITS Planning, MEMA, MSP
Project Strategy Prerequisites:

None
Objectives


Improve coordination among the ITS community
Consolidate redundant meetings
Inputs


List of all existing ITS related discussion groups with meeting schedules, current
topics, and current action items
Key stakeholders
Outputs and Deliverables

Annual Traffic Management Working Group Activity Report
41
Project Strategy
42
Implementation Table
Project title: Implementation of the
National Unified Goal for Traffic Incident
Management
Project Cost
Planning:
Infrastructure:
TBD
Timeframe: Short-term
Project Description: The National Unified Goal for Traffic Incident Management has 18
strategies that are designed to increase the operational efficiency of traffic incident
management programs. This project will encourage ITS practitioners to focus on achieving
the NUG through improved TIM via ITS deployment.
Project Lead: MassDOT – Highway Division – HOC
Key stakeholders: MSP, Planning Partners, MEMA, Massachusetts Fire Chiefs
Association, Massachusetts Police Chiefs Association, Massachusetts Towing and Recovery
Association, Massachusetts Department of Public Health (EMS Division), MBTA
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Reduce the number of emergency responder injuries and fatalities to zero
Achieve safe quick clearance
Inputs


National Unified Goal for Traffic Incident Management
TIM Program Strategic Direction
Outputs and Deliverables




ITS Devices and software
Local/Corridor TIM Teams
Regional TIM Committees
TIM Performance Measures Report
43
Project Strategy
44
Implementation Table
Project title: Intelligent Transportation
Systems for HSIP
Timeframe: Short-term
Project Cost: $180,000
Project Description: Coordinate ITS planning process with Highway Safety Improvement
Plan practitioners to enhance HSIP through ITS deployment.
Project Lead: MassDOT – ITS Planning
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassPort, MBTA, MSP,
Office of Public Safety and Security
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Demonstrate safety improvements through the use of technology
Deploy ITS devices where they will provide the most benefit
Inputs


Highway Safety Improvement Plan
HSIP focus as part of the Traffic Management Working Group (TMWG)
Outputs and Deliverables



Prioritized ITS deployment plans
Funded ITS projects
Annual measures of performance
45
Project Strategy
46
Implementation Table
Project title: Weather Condition
Reporting Program
Timeframe: Short-term
Project Cost: $250,000
Project Description: Catalogue and document existing available weather related roadway
and transit data. Develop a plan to expand data collection capabilities either through field
implementations or agreements with existing data providers. Identify target audience for
weather related data dissemination and develop plan to disseminate accurate, reliable
weather information.
Project Lead: MassDOT – Highway Division – Roadway Operations
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassDOT – Highway
Division – HOC, MBTA, MassPort
Project Strategy Prerequisites:











1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.2.5 Improved System Acceptance Testing
1.3.1 Standardized ITS Project Concept of Operations
2.1.3 Massachusetts Traffic Management Working Group
3.1.2 Seasonal and Special Event ITS Strategy
3.1.4 Performance Monitoring, Reporting and Improvement
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.3 ITS Operational Cost Planning and Procurement
Objectives


Increase the availability of transportation network-related weather data
Increase the accuracy of transportation network-related weather data
Inputs




Existing weather data
Existing weather data collection infrastructure
Existing weather information services
Interviews with operations personnel
Outputs and Deliverables



Collaboration MOUs to share weather data across organizations
Weather information gap closure plan
Weather information dissemination plan
47
Objective 2.2: Use ITS to improve security of people and freight on
the roadways and public transportation infrastructure.
Consumer and traveler confidence are two hallmarks of a mobile society. The SIPCC
recognizes the role of ITS in both of those areas and agree that improved traveler
confidence will lead to greater consumer confidence. Manufacturers, suppliers, shippers,
and retailers rely on the transportation system. Therefore the purpose of this objective is to
deploy surveillance technology to help increase surveillance of critical points of the
Commonwealth’s transportation infrastructure, and improve security for all residents that
use these facilities.
Strategies:
1. Increase the use of ITS to improve surveillance of critical infrastructure, supply
chain routes, and public transit routes.
2. Develop mobile applications that allow citizens to easily and safely report suspicious
activity.
48
Project Strategy
49
Implementation Table
Project title: Keep Massachusetts Safe Massachusetts ITS Security and
Economic Sustainability Initiative
Timeframe: Short-term
Project Cost
Planning:
Infrastructure:
TBD
Project Description: Protecting critical assets and enabling economic sustainability are
key objectives of a well-rounded ITS program. ITS can help achieve these objectives by
providing surveillance at locations that matter most. This project will develop a
transportation economics model for Massachusetts that helps understand critical
movements of people and goods, which if interrupted could threaten the quality of life.
Project Lead: MassPort
Key stakeholders: MSP, MassDOT – Highway Division – ITS Programs, MassDOT – ITS
Planning, MBTA, MEMA, Planning Partners
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives
 Deploy ITS technology where surveillance can help improve economic sustainability
and security
 Improve situational awareness on high value routes across all modes
Inputs


Critical Infrastructure
ITS Inventory
Outputs and Deliverables






Transportation Economic Sustainability Study
ITS Supply Chain, Critical Infrastructure and Public Transit Routes Gap Closure
Plan
Prioritized ITS Implementation Projects
Expanded ITS Network
Annual Exercise Results and Needs Report
Joint ITS Security Operations Manual
50
Project Strategy
51
Implementation Table
Project title: Safety and Security Mobile
Applications for Transportation Network
Timeframe: Long-term
Project Cost: $300,000
Project Description: Leverage the proliferation of mobile and smart phone technologies
to develop applications to enhance the safety and security of the transportation network,
including highway and transit infrastructure. Developing mobile platforms to report
security concerns will enable real-time identification of issues, and will enable consolidated
processing of all potential threats.
Project Lead: MassDOT – IT
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassDOT – Highway
Division – HOC, MBTA, MassPort, MEMA, MSP
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives



Enhance the ability for transportation network users to report suspicious and
dangerous activity
Improve responses to reported suspicious activity
Improve security of transportation network
Inputs




Interviews with first responder and emergency response personnel
Existing suspicious activity reporting systems
Cellular and wireless communication coverage of existing transportation network
Interviews with operations personnel
Outputs and Deliverables



Mobile application to enable users to report suspicious or dangerous activities
Back-end processing systems to process and respond to reports
Gap closure plan to eliminate gaps in mobile application coverage
52
Objective 2.3: Implement the ITS components of a commercial
vehicle operations program to enforce regulations and enhance the
security of freight traveling on the roadway and the public transit
system.
Massachusetts is participating in the national Commercial Vehicle Information Systems
and Networks (CVISN) program in order to improve safety, mobility, and productivity,
as well as to improve the efficiency and effectiveness of the State agencies that are
responsible for regulating the commercial vehicle industry. The CVISN plan includes
these goals:

Enhance highway safety, public safety, and public health

Promote efficiencies in Commercial Vehicle Operations (CVO) administrative
functions

Improve coordination among CVO agencies

Develop and deploy information systems that will support new capabilities in the
areas of highway safety, public safety, and public health.
Strategies:
1. Create a technology working group to integrate commercial vehicle operations into
the planning process.
2. Improve the efficiency and effectiveness of commercial vehicle screening at high
traffic corridors and bottlenecks.
53
Project Strategy
54
Implementation Table
Project title: CVO Advancement
Working Group
Timeframe: Immediate
Project Cost: $100,000
Project Description: Represented by stakeholders in the freight community, the working
group will identify needs associated with commercial vehicle operations (CVO), and
opportunities to include CVO initiatives or considerations in statewide programming
efforts. The working group will have representation on the SIPCC committee and will
review plans and designs of CVO-related implementations.
Project Lead: MassDOT – Highway Division – Highway Operations
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassDOT – Highway
Division – HOC, MSP, Relevant Freight Associations, MassPort
Project Strategy Prerequisites:

2.1.3 Massachusetts Traffic Management Working Group
Objectives



Increase commercial vehicle operations (CVO) considerations in the planning
process of ITS
Enhance CVO within the Commonwealth
Increase coordination of CVO initiatives among relevant stakeholders
Inputs


Representation from both private and public CVO organizations
SIPCC Meeting schedule
Outputs and Deliverables


Recommendations to enhance CVO within the Commonwealth
Recommendations to enhance consideration of CVO within the ITS planning process
55
Project Strategy
56
Implementation Table
Project title: CVO Vehicle Screening
Improvement
Timeframe: Short-term
Project Cost: TBD
Project Description: Streamline the commercial vehicle screening processes at
checkpoints through the use of ITS technologies and improved procedures and processes.
Project Lead: MassDOT – Highway Division – Highway Operations
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassDOT – Highway
Division – HOC, MSP, Relevant Freight Associations, MassPort
Project Strategy Prerequisites:


2.1.3 Massachusetts Traffic Management Working Group
2.3.1 Commercial Vehicle Operations Advancement Working Group
Objectives


Improve the efficiency of CVO screening
Enhance operations of commercial vehicles throughout the network
Inputs



Existing CVO screening procedures
Existing CVO policies and procedures
Existing CVISN plans and policies
Outputs and Deliverables


Technologies to support CVO screening operations
Revised procedures and processes to support CVO operations
57
Goal 3 – Improve the Reliability and Efficiency of the
Transportation Network through the Use of Technology
The bottom line for many travelers is that they need a transportation system that they can
trust. The use of technology that recognizes the value of time spent by travelers is a key to
successful ITS implementation and user acceptance. The purpose of this goal is to ensure
that all ITS in Massachusetts be designed with the principles of trust in mind.
Critical Success Factors
ITS Standards are implemented and adhered to.
Travel times and transit arrival times are 98 percent accurate.
ITS devices and systems are available 97 percent of the time.
A compliment of well-trained Law enforcement personnel will allow 50 percent of
all crashes to be reported electronically.




Performance Measures




Increase the up-time of ITS devices
Improve travel time reliability of roadway trips
Increase on-time arrivals of transit vehicles
Increase the accessibility of next-vehicle arrival times for transit
vehicles
Increase accuracy of next-vehicle arrival times for transit vehicles

Objective 3.1 – Leverage and Implement the most current ITS
Technologies to Improve Travel Time Reliability of Roadways and
Transit
Leverage and implement the most current ITS technologies to improve travel time
reliability of roadways and transit. In 2010 the MassDOT Highway Division completed a
strategic plan that was intended to help that division achieve four goals:




Improve incident management
Improve congestion management
Improve safety and security management
Improve operations and maintenance cost effectiveness
This objective will help implement those strategies for the highway division and across the
entire transportation network. Travel time reliability is one cross-cutting area that can
benefit from joint coordination and implementation.
Strategies:
1. Develop a work zone ITS deployment strategy and standard procedure.
58
2. Develop a seasonal and special events ITS deployment strategy and procedure.
3. Develop a traffic operations data warehouse with a visual component to compile and display
congestion data.
4. Create a baseline and annual congestion performance measure report for key corridors.
59
Project Strategy
60
Implementation Table
Project title: Work Zone ITS Deployment Strategy and Standard Procedures
Timeframe: Short-term
Project Cost: $80,000
Project Description: Establish guidelines for work zone and operations personnel to
equip roadway work zones with effective ITS technologies as management tools. Guidelines
will include requirements for roadway contractors to purchase and/or equip their work
zones with interoperable ITS solutions to enable management and situational awareness of
the zone.
Project Lead: MassDOT – Highway Division – ITS Programs
Key stakeholders: FHWA, MassDOT – ITS Planning, MassDOT – Highway Division –
Traffic Engineering, MassPort, MSP
Project Strategy Prerequisites:

3.2.1 Design, Construction, and Communication Standards for ITS
Objectives


Enhance the safety of work zone personnel
Improve traffic flow through work zones using ITS and operations tools
Inputs






Existing work zone policies and practices
Best practices in work zone ITS
Existing work zone specifications and standards
Interviews with work zone personnel
Existing roles, responsibilities and jurisdictions of key stakeholders
Existing policies and agreements between stakeholder agencies
Outputs and Deliverables




Collaboration MOUs
Amended MassDOT Policies
Work zone ITS specifications
Detour routes
61
Project Strategy
62
Implementation Table
Project title: Seasonal and Special Event
ITS Strategy
Timeframe: Short-term
Project Cost
Planning:
Infrastructure:
TBD
Project Description: Strategize and deploy ITS solutions to roadways to address
seasonal, weather related concerns at critical areas, and, where appropriate, at critical
seasonal-related multi-modal junctions. Also deploy roadway and transit ITS solutions to
facilitate and manage travelers to and from special significant events. Results will include
permanent and temporary ITS solutions, and relevant changes to existing SOPs for the
management of seasonal and special events.
Project Lead: MassDOT – Highway Division – HOC
Key stakeholders: FHWA, MassDOT – Highways Division – ITS Programs, MassDOT –
ITS Planning, MassPort, MBTA, MPOs, MSP
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Enhance the safety of areas within the transportation network that experience
seasonal issues
Improve traffic flow during special events
Inputs




Existing special events and seasonal policies and practices
Best practices in special event and seasonal ITS
Existing roles, responsibilities and jurisdictions of key stakeholders
Existing policies and agreements between stakeholder agencies
Outputs and Deliverables



Collaboration MOUs with special event stakeholders
Policies and procedures for addressing seasonal operations
ITS implementations to support seasonal and special event operations
63
Project Strategy
64
Implementation Table
Project title: Traffic Operations Data
Warehouse
Timeframe: Short-term
Project Cost: $1,500,000
Project Description: Consolidated data warehouse to house all existing and future
roadway and transit ITS data in a single location. The data will be used to display roadway
congestion information and related transit operational information. The data warehouse
will interface with all relevant collaborative operational platforms.
Project Lead: MassDOT IT
Key stakeholders: MassDOT – ITS Planning , MassDOT – Highway Division – ITS
Programs, MPOs, Municipalities, MSP, Other Participating Organizations, MassDOT –
Highway Division – HOC
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Implement standardized clearinghouse for transportation data
Enable the capability to quantify and assess congestion throughout the
Commonwealth
Inputs



Existing data sources and formats
Existing IT policies
Existing IT network infrastructure
Outputs and Deliverables




Collaboration MOUs with data resource partners
Data warehouse
Recommendations for expanded field ITS technologies to support data collection
QA/QC procedures
65
Project Strategy
66
Implementation Table
Project title: Congestion Performance
Monitoring, Reporting, and Improvement
Timeframe: Short-term
Project Cost: $150,000
Project Description: Periodic published report to display the health and effectiveness of
the existing transportation network, including multimodal aspects, through the display of
performance measures, operational information and system health measures for highways
and transit. The report will incorporate existing and future data available for the networks,
and will include high level recommendations for network improvements.
Project Lead: MassDOT Office of Performance Management & Innovation
Key stakeholders: FHWA, MassDOT Divisions, MPOs, MassDOT – ITS Planning,
MassDOT – Highway Division – HOC
Project Strategy Prerequisites:


3.4.3 Performance Monitoring Working Group
3.2.1 Design, Construction, and Communication Standards for ITS
Objectives


Comprehensively monitor the performance of the transportation network
Establish a culture of continuous improvement of the transportation network
Inputs



Data from the data warehouse and other sources
Existing performance objectives
Desired performance objectives
Outputs and Deliverables



Regular performance reports
Identified key corridors
Continual improvement plan
67
Objective 3.2: Standardize the Technological Environment of
Roadway and Transit ITS
Efficiency and standardization are related terms in ITS and this objective aims to start the
process of viewing standardization in terms of efficiency. The reduction of design costs,
custom integration, and maintenance costs will lead to more efficient ITS. Meeting and
integrating standards for ITS will allow stakeholders to work together more easily and
perform their jobs successfully in addition to enabling the MA ITS community to take
advantage of the best technologies available on the market.
Strategies:
1. Implement design, construction, integration and communication standards for ITS
field devices.
2. Implement an electronic crash reporting system to reduce the amount of time
required to investigate crashes.
68
Project Strategy
69
Implementation Table
Project title: Design, Construction, and
Communications Standards for ITS
Timeframe: Immediate
Project Cost: $100,000
Project Description: Implement and/or improve existing highway and multimodal
(excluding explicit rail-transit) ITS specifications and standards to maintain baseline
functionality and interoperability across all ITS implementations within the
Commonwealth.
Project Lead: MassDOT – Highway Division – HOC
Key stakeholders: MassDOT – ITS Planning , MassDOT IT, MBTA, MassPort, City of
Boston, Other Participating Organizations
Project Strategy Prerequisites:

None
Objectives




Standardize ITS implementation throughout the Commonwealth
Reduce and prevent dependence of ITS implementations on specific vendors or
manufacturers throughout the Commonwealth
Streamline ITS planning and deployment within the Commonwealth
Reduce the overall cost of implementing ITS within the Commonwealth
Inputs



Existing standards documents and requirements
Baseline functional requirements of ITS services
Best practices in ITS standards
Outputs and Deliverables




ITS construction standards
ITS integration standards
ITS standard specifications
Standards review committee and update schedule
70
Project Strategy
71
Implementation Table
Project title: Crash Reporting System
Project Cost: TBD
Timeframe: Long-term
Project Description: Leverage existing platforms or develop new system to improve
situational awareness of highways throughout the Commonwealth, decreasing time to
identify, verify, locate, and investigate roadway incidents.
Project Lead: MassDOT – Highway Division – Safety
Key stakeholders: MassDOT IT, MassDOT – Highway Division – ITS Programs, MBTA,
MassPort, Other Significant Municipalities, Fire Department Association, State Police,
Municipal Police
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Create a singular repository for all crash and incident information within the
Commonwealth
Streamline the incident identification, verification, response, and review process
across first responders and other relevant stakeholders
Inputs


Existing incident documentation practices and procedures
Best practices in incident documentation and tracking
Outputs and Deliverables


Crash reporting system
Improved incident documentation and response processes
72
Objective 3.3: Improve Efficiency of ITS and Business Processes that
Support it
To deliver the most technologically enhanced transportation possible for travelers, ITS
agencies must operate their business as efficiently as possible. This objective will help
MassDOT and its partners formalize and standardize all aspects of project development
and delivery.
Strategies:
1. Develop ITS design checklist to be incorporated into the traditional project
development process.
2. Develop a standard lifecycle cost analysis template that includes an evaluation of
replacement costs and when the item will become obsolete.
3. Develop a process to improve early planning for operations and maintenance
budgets associated with ITS use.
73
Project Strategy
74
Implementation Table
Project title: ITS Design Checklist
Project Cost: $50,000
Timeframe: Short-term
Project Description: Improve consistency of typical roadway and bridge project designs
by assembling a checklist for design practitioners to evaluate their designs by. The
checklist will include conceptual functionality and interoperability considerations, and any
collaborative steps to be taken amongst stakeholders to ensure that the design of the
project meets the needs of all users.
Project Lead: MassDOT – Highway Division – ITS Programs
Key stakeholders: MassDOT IT, MassDOT – Highway Division – ITS Programs, MBTA,
MassPort, RTAS
Project Strategy Prerequisites:

3.2.1 Design, Construction, and Communication Standards for ITS
Objectives


Ensure that all appropriate operational and maintenance ITS considerations are
incorporated into the design of new ITS projects
Streamline and standardize the ITS design process
Inputs


Existing ITS design practices and documentation
ITS project needs from key stakeholders
Outputs and Deliverables


ITS design checklist
Improved efficiency in ITS design and deployment
75
Project Strategy
76
Implementation Table
Project title: ITS Lifecycle Cost
Template
Timeframe: Short-term
Project Cost: $80,000
Project Description: Standardized approach for evaluating the useful lifespan of typical
highway and transit ITS devices. Using the templates, ITS planning and implementation
practitioners will be able to project the useful lifetime of ITS implementations, the
cost/benefit ratios of the initiative, and estimate replacement schedules and costs at a high
level.
Project Lead: MassDOT – Office of Performance Management & Innovation
Key stakeholders: MassDOT – ITS Planning, ITS Programs, MBTA, MassPort, RTAS
Project Strategy Prerequisites:


3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
Objectives


Implement efficient, “right-sized,” cost-effective ITS projects to deliver services
Enhance the transparency of ITS costs and utility
Inputs


Existing ITS cost data
Existing ITS lifespan data
Outputs and Deliverables



ITS lifecycle cost template
Accurate, predictable lifespan of ITS implementations
Lifespan reports and ITS subsystems recommended for retirement
77
Project Strategy
78
Implementation Table
Project title: ITS Operational Cost
Planning and Procurement
Timeframe: Immediate
Project Cost: $60,000
Project Description: Compile existing operational costs and develop projected operational
costs for typical highway and transit ITS implementations for use when considering
lifecycle costs of new ITS implementations. Costs can be used to project ongoing operational
budgets for ITS implementations and to better anticipate these costs in organizational
budgets.
Project Lead: MassDOT – Highway Division – Highway Operations
Key stakeholders: MassDOT – Highway Division – ITS Programs, MBTA, MassPort,
RTAS
Project Strategy Prerequisites:

None
Objectives


Include ITS recurring operational costs into the planning and programming process
Reduce or eliminate unanticipated operational costs that rely on general funds
Inputs


Existing ITS recurring cost data
Existing funding sources and application processes
Outputs and Deliverables



ITS operational cost database
ITS operational cost funding checklist
Guidelines for applying for operational cost funding
79
Objective 3.4: Implement Performance Measures of the ITS Program
in Order to Document and Track the Benefits of ITS
Implementations and Validate Legacy and Future Systems
Measuring the outcome of ITS program efforts will help document and track the benefits of
implementation as well as validate legacy and future systems. This objective is designed to
ensure that performance measurement and evaluation is a part of all ITS activities in the
Commonwealth.
Strategies:
1. Implement data collection and storage processes to protect the integrity of ITS and
transportation data to enable its tracking, review, and analysis.
2. Develop criteria to measure and evaluate the performance of ITS deployments.
3. Establish an ITS Performance Measurement Working Group.
80
Project Strategy
81
Implementation Table
Project title: ITS Data Collection and
Storage Requirements
Timeframe: Short-term
Project Cost: $300,000
Project Description: Define data quality standards for existing and future data streams
from highway and transit ITS and operational sources. Further define and standardize data
storage formats for existing and future data sources to enhance the manageability and
usability of the data. Identify missing data streams that are essential to monitoring the
health of highway and transit infrastructure and operations.
Project Lead: MassDOT IT
Key stakeholders: MassDOT – Highway Division – ITS Programs, MBTA, MassPort,
MassDOT – ITS Planning, RTAS, UMass
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Retain existing and future ITS data in a manner conducive to evaluating its
usefulness in real time
Enable historical analysis of comprehensive, accurate ITS data
Inputs


Existing ITS data streams
Future ITS data needs
Outputs and Deliverables



Data collection and usage requirements
Recommended format standards
Data backup requirements
82
Project Strategy
83
Implementation Table
Project title: ITS Subsystem Health
Monitoring Requirements
Timeframe: Immediate
Project Cost: $100,000
Project Description: Define key performance indicators (KPIs) from which to measure
the effectiveness of the Commonwealth’s highway and transit ITS operations. KPIs will
address both the health of ITS implementations, and their effectiveness at performing their
desired functionality. KPIs will also examine the highway and transit networks on a
corridor, regional or holistic basis, depending on the outputs of the strategy/project.
Project Lead: MassDOT – ITS Planning & Highway Division – ITS Programs
Key stakeholders: MBTA, MassPort, MassDOT – ITS Planning, MPOs
Project Strategy Prerequisites:


3.1.4 Performance Monitoring, Reporting and Improvement
3.4.3 Performance Monitoring Working Group
Objectives

Accurately measure the performance of ITS subsystems as compared to
specifications and as a function of system uptime
Inputs


Existing ITS performance measures
Best practices in ITS performance measures
Outputs and Deliverables


Performance measures for each ITS subsystem
Review of effectiveness reports for each ITS subsystem
84
Project Strategy
85
Implementation Table
Project title: Performance Monitoring
Working Group
Timeframe: Immediate
Project Cost: $80,000
Project Description: The working group will monitor the key performance indicators
(KPIs) established within the action plan’s strategies against the actual performance of the
network. The working group will revise and maintain the KPIs as necessary to reflect the
needs and desired outputs of the transportation network. The group will identify
recommendations for improvements based on network performance.
Project Lead: MassDOT – ITS Planning
Key stakeholders: MBTA, MassPort, MassDOT – Highway Division – ITS Programs, City
of Boston, MPOs, RTAS
Project Strategy Prerequisites:

None
Objectives



Determine the effectiveness and the impact of ITS on the transportation network
Determine the health status of ITS subsystems
Improve transportation network performance
Inputs


Performance reports (for the health of the systems and the transportation network
overall)
Performance data from the transportation network
Outputs and Deliverables



End of effective life evaluations for ITS deployments
Recommendations for improvements to the ITS program
Recommendations for enhancements to the transportation network
86
Objective 3.5: Leverage Sustainable Applications of Technology
The impact of technology on environmental and fiscal sustainability is significant. The
challenge of agencies implementing ITS is to remain aware of the most advanced
technologies available and to be able to successfully integrate them into the operational
environment. This objective is designed to begin thinking about how to accomplish that
task.
Strategies:
1. Identify NextGen revenue collection technologies.
2. Identify measurable environmental benefits of ITS projects.
87
Project Strategy
88
Implementation Table
Project title: Revenue Collection
Technology Working Group
Timeframe: Long-term
Project Cost
Planning:
Infrastructure:
TBD
Project Description: Review, identify, and implement the next generation of automated
revenue collection systems to address the needs of highway toll operations, with a
consideration and potential inclusion of transit revenue collection.
Project Lead: MassDOT – Highway Division – Tolling
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassDOT – ITS
Planning, MassPort, RTAS
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Streamline the revenue collection process
Increase revenues by improving the accessibility of the revenue collection process
Inputs


Best practices in revenue collection technology
Existing conditions of revenue collection technologies
Outputs and Deliverables


Near term revenue collection technology implementations
Long term revenue collection technology recommendations
89
Project Strategy
90
Implementation Table
Project title: Environmental Impact
Tracking and Reporting
Timeframe: Short-term
Project Cost: $80,000
Project Description: Quantify the environmental benefits and drawbacks of transit and
roadway ITS implementations. Document benefits in periodic reports that are published
internally and externally at MassDOT in order to track overall environmental performance.
Identify potential areas for improvement so environmental benefits can be incorporated in
public and legislative outreach and education strategies in support of implementing ITS
programs.
Project Lead: MassDOT – ITS Planning
Key stakeholders: MassPort, RTAS, MassDOT – Highway Division – ITS Programs,
MBTA
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Quantify and document the environmental impacts of ITS and transportation
operations initiatives
Mitigate negative impacts of the transportation network on the environment
Inputs


Environmental impacts of ITS and operations implementations
Existing conditions of revenue collection technologies
Outputs and Deliverables


ITS and operations environmental impact worksheet
ITS and operations environmental impact report
91
Objective 3.6: Expand Traffic Incident Management (TIM) Activities
Traffic incidents are a primary source of non-recurring congestion and the effect on travel
time reliability and network efficiency has been documented at a national level. TIM can
be a primary driver when determining the correct location of ITS devices and can also be
used to determine mode shift points from a multi-modal perspective.
Strategies:
1. Expand the traffic management coordination group to include transit operations.
2. Develop a statewide implementation plan for the “Roadmap for National TIM
Leadership and Innovation”.
3. Develop TIM performance measures as a capability of ATMS.
4. Develop local TIM Teams as method for improving the ITS Planning process
5. Link activities of the traffic management group to the SIPCC and the ITS Strategic
Plan.
92
Project Strategy
93
Implementation Table
Project title: Expand Traffic
Management Group
Timeframe: Immediate
Project Cost: N/A
Project Description: Integrate transit operations initiatives into the traffic management
group’s activities in order to track and monitor progress of all related transportation
operations initiatives within the Commonwealth.
Project Lead: MassDOT – Highway Division – HOC
Key stakeholders: RTAS, MBTA, WRTA, PVTA, MassDOT – ITS Planning, MassDOT –
Highway Division – ITS Programs
Project Strategy Prerequisites:

None
Objectives



Establish a single working group to monitor progress of all transportation operations
initiatives within the Commonwealth
Monitor and track transit initiatives that affect the greater transportation network
Identify opportunities for collaboration between transit and highway operations
projects
Inputs


Relevant transit projects within the Commonwealth
Transit representatives and their participation in the working group
Outputs and Deliverables


Enhanced statewide coordination of transportation operations
Expanded working group
94
Project Strategy
95
Implementation Table
Project title: Massachusetts Traffic
Incident Management Joint Operations
Policy
Timeframe: Immediate
Project Cost: $350,000
Project Description: The Senior Executive Transportation & Public Safety Summit was
held in Washington, DC in June 2012. The Summit was held to discuss how to improve
TIM in the nation and was built on the foundation of the National Unified Goal for TIM.
The relationship between transportation and public safety agencies is crucial in making
sure that ITS is as effective as possible. This project will establish a clear direction for the
long term sustainability of TIM in Massachusetts.
Project Lead: MassDOT – Highway Division – HOC
Key stakeholders: MSP, Planning Partners, MEMA, Massachusetts Fire Chiefs
Association, Massachusetts Police Chiefs Association, Massachusetts Towing and Recovery
Association, Massachusetts Department of Public Health (EMS Division), MBTA
Project Strategy Prerequisites:

2.1.4 Implement technology to achieve the National Unified Goal for traffic incident
management
Objectives



Improved travel time reliability
Improved motorist and responder safety
Reduced non-recurring congestion
Inputs


Traffic Management Working Group Stakeholders
Senior Executive Transportation & Public Safety Summit Briefing
Outputs and Deliverables







Massachusetts Traffic Incident Management Joint Operations Policy
Massachusetts TIM Network
Adopted TIM Performance Measures
Revised Driver Education Curriculum
Agency Executive Briefing Materials
Safe Quick Clearance Public Outreach Campaign
Move It Public Outreach Campaign
96
Project Strategy
97
Implementation Table
Project title: TIM Performance
Measures for ATMS
Timeframe: Short-term
Project Cost: Incl. with 2.1.4 ATMS
Project Description: Implementation of ATMS will make HOC activities more efficient
and will help improve roadway safety by enabling faster responses to developing situations.
To show the benefit, a core support function of ATMS is the ability to report TIM
performance measures. The standard incident timeline includes eight parameters: incident
occurs, incident reported, incident verified, response identified and dispatched, response
arrives, roadway cleared, incident cleared, normal traffic flow restored.
Project Lead: MassDOT – Highway Division – HOC
Key stakeholders: MSP, Planning Partners, MBTA
Project Strategy Prerequisites:


2.1.2 Implement interoperable advanced traffic management software and computer
aided dispatch that provides a common operating picture and is shared with all
operations centers.
3.4.3 Establish an ITS performance measures working group
Objectives

Detailed TIM performance measure requirements for the ATMS procurement
Inputs




ITS Architecture
Existing ATMS Concept of Operations (ConOps)
Survey of national TIM performance measures best practices
Adopted standard incident timeline
Outputs and Deliverables


TIM performance measures requirements for the ATMS request for proposals
Updated HOC Concept of Operations
98
Project Strategy
99
Implementation Table
Project title: Local TIM Team Initiative
Project Cost: $150,000
Timeframe: Immediate
Project Description: Although there is coordination at the statewide level for TIM, the
needs of local areas can vary. Likewise, the greatest lessons learned can often come from
singular, localized incidents. This project will create a series of local TIM teams across
Massachusetts that may be corridor or geographic area based. Also, this effort can help
identify needed improvements for public safety communications that can be rolled into the
Transportation Improvement Plan for each region.
Project Lead: Office of Transportation Planning
Key stakeholders: MassDOT – Highway Division – HOC, MSP, Planning Partners,
MEMA, Massachusetts Fire Chiefs Association, Massachusetts Police Chiefs Association,
Massachusetts Towing and Recovery Association, Massachusetts Department of Public
Health (EMS Division), MBTA
Project Strategy Prerequisites:


2.1.4 Implement technology to achieve the National Unified Goal for traffic incident
management
3.5.4 Develop a statewide implementation plan for the "Roadmap for the National
TIM Leadership and Innovation"
Objectives



Program public safety agency needs as part of the transportation improvement
planning process
Improve motorist and responder safety
Reduce the impact of non-recurring congestion on travel time reliability
Inputs


Transportation management group
Deliverables from strategies 2.1.4 and 3.5.4
Outputs and Deliverables



Local TIM Implementation Framework
Annual State of TIM Report
Annual Executive Briefings
100
Project Strategy
101
Implementation Table
Project title: Integrate Traffic
Operations Working Group and
SIPCC/Strategic Plan
Timeframe: Immediate
Project Cost: $40,000
Project Description: Integrate SIPCC and Traffic Operations Working group projects
through coordination and project administration in order to establish a unified approach to
implementing Strategic Plan and other transportation operations projects.
Project Lead: MassDOT – ITS Planning
Key stakeholders: MassDOT – Highway Division – ITS Programs, MassDOT – Highway
Division – Highway Operations, MBTA, MassDOT – Highway Division – HOC, SIPCC
Project Leads, Traffic Operations Working Group Project Leads
Project Strategy Prerequisites:

None
Objectives


Unifying the approach to implementing the Strategic Plan strategies
Implementing a systems engineering process for existing and future ITS initiatives
by tracing them to the Strategic Plan
Inputs





Existing Working Group projects
Future Working Group projects
Existing Strategic Plan strategies
SIPCC participation
Traffic Operations Working Group participation
Outputs and Deliverables



Traffic Operations Working Group representation at SIPCC meetings
SIPCC representation at Traffic Operations Working Group meetings
Master schedule of projects that address Strategic Plan strategies
102
Goal 4: Use Technology to Create a More User-Friendly
Transportation Experience, Regardless of Mode Choice
The purpose of this goal is to implement ITS projects that create a successful and
rewarding travel experience for the most users possible, including the diverse populace
within the Commonwealth.



Critical Success Factors
The public has a positive opinion of the Massachusetts Transportation
System
A reliable traveler information system is implemented and maintained.
Transit arrival time availability is increased.
Performance Measures



Increase usage of traveler information
Increase customer satisfaction
Reduce the number of customer complaints
Objective 4.1: Implement a Traveler Information Program to
Improve Connections between All Modes of Transportation,
Enabling Seamless Travel throughout the Commonwealth
A multi-modal traveler information program will help increase the number of people
that are willing to change modes of transportation during a single trip. A more robust
program that highlights where mode connection points are and what type of additional
delay should be expected during the transfer will help offset roadway congestion and
improve public transportation ridership.
Strategies:
1. Expand the availability of transit arrival times.
2. Expand and implement intermodal electronic payment systems.
3. Facilitate mode-sharing information between roadway vehicles, airports, and public
transportation.
103
Project Strategy
104
Implementation Table
Project title: Transit Arrival Time
System Expansion
Timeframe: Short Term
Project Cost
Planning:
Infrastructure:
TBD
Project Description: Expand the existing systems to display next train arrival times for
users of the public transportation networks within the Commonwealth. Expand the
availability of transit arrival times for both rail and bus systems
Project Lead: MBTA
Key stakeholders: RTAS, MassPort, MassDOT – ITS Planning
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Enhance access to advanced traveler information
Improve access to intermodal information
Inputs



Existing arrival time technologies and locations
Existing arrival time standards and specifications
Best practices in arrival time information
Outputs and Deliverables


Arrival time gap closure plan
Additional arrival time deployments
105
Project Strategy
106
Implementation Table
Project title: Next Generation Fare
Collection
Timeframe: Long-term
Project Cost
Planning:
Infrastructure:
TBD
Project Description: Review, identify, and implement the next generation of revenue
collection for mass transportation throughout the Commonwealth for the near and long
terms. This effort will be heavily coordinated with other revenue collection strategies to
ensure that the selected solutions meet the needs of as many revenue collecting
organizations as possible.
Project Lead: MBTA
Key stakeholders: MassPort, RTAS
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Expand seamless, sustainable fare collection within the Commonwealth
Enhance the efficiency of fare collection
Inputs


Existing fare collection infrastructure
Best practices in fare collection
Outputs and Deliverables


Near term next generation fare collection system
Long term fare collection implementation plan
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Project Strategy
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Implementation Table
Project title: Intermodal Information
Exchange Technologies
Timeframe: Short-term
Project Cost
Planning:
Infrastructure:
TBD
Project Description: Connect intermodal systems to facilitate traveler information
exchange across all primary modes, including roadway, air, waterway, and mass
transportation. Enable seamless use of various modes through integrated traveler
information.
Project Lead: MBTA
Key stakeholders: MassPort, RTAS, MassDOT – Highway Division – ITS Programs,
Steamship Authority
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives

Facilitate traveler information exchange between primary modes of travel, including
roadway vehicles, air, and sea transport, and public transportation
Inputs


Best practices in information exchange
Existing traveler information systems and practices
Outputs and Deliverables


Short term information exchange systems between modes and organizations
Long term information exchange deployment
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Objective 2: Increase Accessibility to Real-Time Traveler
Information
Developing traveler information cannot be the final activity in an efficient program.
Proactively increasing access and use of the system can help with many performance
measures that address reliability and congestion. The SIPCC recognizes the value of a good
traveler information system and will use this objective to make sure that the usage
continues to expand.
Strategies:
1. Provide data to the public through various sources and platforms, including mobile
applications.
2. Increase media outlet access to traveler information, including people with
disabilities and limited English proficiency (LEP).
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Project Strategy
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Implementation Table
Project title: Next Generation
Transportation Information
Timeframe: Short-term
Project Cost: TBD
Project Description: Connect with new, mobile, and connected users of the transportation
network by developing platforms, systems and applications that meet their needs and are
relevant to their mediums of acquiring information. This effort includes, but is not limited
to, developing mobile applications to connect to users via their smart phones and tablets.
Project Lead: MassDOT – IT
Key stakeholders: MassPort, RTAS, MassDOT – Highway Division – HOC- IT - ITS
Programs, MBTA, MassDOT
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Enhance traveler information by connecting with users through relevant, next
generation platforms, systems, and applications
Continuously maintain current, cutting edge traveler information systems to stay
connected to transportation network users
Inputs



Public surveys
Existing data sharing applications and systems
Best practices in public information dissemination
Outputs and Deliverables


New platforms, systems, and applications to remain connected with transportation
network users
Continual improvement working group and plan
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Project Strategy
113
Implementation Table
Project title: Expanding Accessibility of
Transportation Information
Timeframe: Short-term
Project Cost: $500,000
Project Description: Expand access to traveler information by sharing existing and
future information with media outlets. Expand information access by people with
disabilities and with limited English proficiency (LEP) through sharing information with
media partners and enhancing existing systems to accommodate these needs.
Project Lead: MassDOT – IT
Key stakeholders: MassPort, RTAS, MassDOT – Highway Division – ITS Programs,
MBTA, MassDOT – Highway Division – HOC
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Enhance access to traveler information by people with disabilities and LEP
Broaden and expand the existing traveler information audience by leveraging media
partnerships and relationships
Inputs


Existing media connections
User needs
Outputs and Deliverables


Enhanced media access through websites or existing media formats
New media connections
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Objective 4.3: Use technology to improve the transportation
experience for travelers
The SIPCC wants to ensure that the traveling public has a voice in determining what
works best. This objective and strategy will help maintain the customer focus on all ITS
activities for the Commonwealth.
Strategy:
1. Implement a centralized traveler feedback system and database.
2. Assess the ability of MassDOT to collect and report performance data.
115
Project Strategy
116
Implementation Table
Project title: Customer Satisfaction
Platform and Database
Timeframe: Short-term
Project Cost: $500,000
Project Description: Solicit, collect, and store customer feedback from transportation
network users in a manner conducive to storing, tracking, review, and analysis. Develop
database and user interfaces to facilitate user feedback and make it accessible to all
relevant stakeholders.
Project Lead: MassDOT – IT
Key stakeholders: MassPort, MARTARTAS, MassDOT – Highway Division – ITS
Programs, MBTA, MassDOT – Highway Division – ITS Programs, MassDOT – ITS
Planning, Regional MPOs
Project Strategy Prerequisites:










1.1.1 Statewide ITS Planning Guidebook
1.2.2 Standardized ITS Project Execution Process
1.2.3 Centralized ITS Planning and Approval Process
1.3.1 Standardized ITS Project Concept of Operations
1.3.2 Standardized ITS Funding and Planning Processes
3.2.1 Design, Construction, and Communication Standards for ITS
3.3.1 ITS Design Checklist
3.3.2 ITS Lifecycle Cost Template
3.3.3 ITS Operational Cost Planning and Procurement
3.4.2 Performance Monitoring Requirements
Objectives


Collect, store, and manage feedback from transportation network users
Increase organizational awareness of public perception regarding performance of the
transportation network.
Inputs


Information regarding existing feedback systems and databases
Best practices in collecting and reviewing user feedback
Outputs and Deliverables


Transportation network user feedback database
Interfaces for capturing transportation network user feedback
117
Project Strategy
118
Implementation Table
Project title: Performance Data
Capabilities Analysis
Timeframe: Short Term
Project Cost: $50,000
Project Description: Assess MassDOT’s capabilities to collect performance measurement
data, and develop a plan to include expansion of data collection infrastructure through
existing, future, and new projects.
Project Lead: MassDOT – Highway Division – ITS Programs
Key stakeholders: MassDOT – ITS Planning, MBTA, WRTA, PVTA
Project Strategy Prerequisites:

None
Objectives


Review and Document MassDOT’s data collection capabilities
Expand MassDOT’s data collection capabilities
Inputs



Existing ITS projects
Existing data collection facilities
Existing data collection statistics
Outputs and Deliverables


Expanded existing, future, and planned projects to incorporate data collection
infrastructure
New projects to close gaps in data collection capabilities
119
Definitions and Key Terms
Project
A project is a temporary endeavor undertaken to create a unique
output. Every project has a definitive start and end period. A
project is not an open ended process.
Project Charter
(purpose and need)
A document that formally authorizes the existence of a project and
that provides the project manager with the authority to apply
organizational resources.
Sponsor and
Executive Support
Project Manager
The person or group that provides the authorization, and resource
support for the execution of a project.
The primary person responsible for working with the project
sponsor, project team and other stakeholders to achieve the project
goals.
Stakeholders
Persons or organizations that are actively involved in the project
and whose interest may be positively or negatively affected by the
project.
Scope
The work and deliverables required to achieve the objectives of the
specific project strategy. What specific work will be done to achieve
the objective? What unique result will the sponsor expect, and how
will the result be verified?
Work Breakdown
Structure (WBS)
Deliverable orientated grouping of work required to complete the
scope of a project.
Time/Schedule
The analysis of the activities, sequences, level of effort and resource
time required to complete the project strategy. How long should it
take to complete the project and how will it be tracked for
performance and changes? Typically the WBS will become the basis
of the schedule.
Cost/Funding
These are the internal or external resource efforts of the
SIPCC/RIPCC Agencies and ancillary costs to complete the project.
Risk Management
Identifying positive or negative impacts that can affect the project
and mitigating those circumstances.
Communication
Planning
Determination of the information and communication needs of the
stakeholders.
120
Acronyms
ATMS
CAD
Con-Ops
CV
CVISN
CVO
EMS
HOC
HSIP
IT
ITS
KIP
MA
MOU
MPO
NUG
PS&E
QA/QC
RFP
SHSP
SOP
TBD
TIM
TMC
TMWG
ACRONYM DEFINITIONS (NON-ORGANIZATIONAL)
Acronyms Definition
Advanced Traffic Management System
Computer Aided Dispatch
Concept of Operations
Commercial Vehicle
Commercial Vehicle Information Systems and Networks
Commercial Vehicle Operations
Emergency Medical Services
Highway Operations Center
Highway Safety Improvement Plan
Information Technology
Intelligent Transportation Systems
Key Performance Indicator
Massachusetts
Memorandum of Understanding
Metropolitan Planning Organization
National Unified Goal
Plans, Specifications and Estimate
Quality Assurance/Quality Control
Request for Proposal
Strategic Highway Safety Plan
Standard Operating Procedure
To Be Determined
Traffic Incident Management
Traffic Management Center
Traffic Management Working Group
121
BTD
EOT
FHWA
FMCSA
RTAS
MassDOT
MassPort
MBTA
MEMA
MSP
OTP
RIPCC
SIPCC
RMV
RTA
UMass
ACRONYM DEFINITIONS (AGENCIES & ORGANIZATIONS)
Acronyms Definition
Boston Transportation Department
Executive Office of Transportation
Federal Highway Administration
Federal Motor Carrier Safety Administration
Massachusetts Association of Regional Transit Authorities
Massachusetts Department of Transportation
Massachusetts Port Authority
Massachusetts Bay Transportation Authority
Massachusetts Emergency Management Agency
Massachusetts State Police
Office of Transportation Planning
Regional ITS Planning and Coordination Committee
Statewide ITS Planning and Coordination Committee
Registry of Motor Vehicles
Regional Transit Authority
University of Massachusetts
122