Student Services Department SSLO Assessment Analysis Form
Use the form below to summarize the results of the department meeting in which you discussed the results of your
SSLO assessment
Department
Student Affairs
Meeting Date
Multiple meetings took place during the spring semester and fall semesters of 2011 and
winter of 2012.
Four staff (100% of department) participated:
Number of Staff
participating
% of department
SSLOs measured
Assessment Tool
(Briefly describe
assessment tool)
Assessment Analysis
(Summarize the
assessment results;
discuss what student
needs and issues were
revealed)
Dean of Student Services
Administrative Assistant
Program Specialist
Student Activities Coordinator
SSLO 1: Students will access the Welcome Center for information, referrals, and services.
Operational costs data was gathered and presented in charts and graphs for the previous
five years. See Tables and Graphs 1-3.
A collection of data was produced and summarized on a “Student Affairs Data Table” (see
table 4) at the end of this report. This data was collected by a variety of techniques which
included:
a) counting the number of service request and event forms received at the front desk
b) gathering electronic data on number of Student Activity Cards issued,
c) reviewing files for the number of book and bike locker rentals, Allied Health Badges,
contracts for tabling, vending, petitioning
d) reviewing the number of movie tickets sold
e) gathering electronic data on the number of bus passes sold
f) gathering electronic data on the number of parking permits sold
g) conducting a satisfaction survey
h) observing/counting the number of graduates
Operational costs and analysis was presented at the end of each table and chart, numbers
1-3 above in section. The table of Student Affairs Data (See table 4) shows that large
numbers of students received a significant amount of service and information from the
Welcome Center. For example, in the fall of 2010, 5,907 students received direct, face-toface interaction at the front desk and 889 received service indirectly through request forms.
In the spring of 2011, 5,720 students received direct face-to-face interaction and 890
received service indirectly by completing service request forms. The data reported indicates
that students are accessing the Welcome Center and can identify educational resources and
processes. With the exception of data collected for SAC cards issued, bus pass and parking
permits, multiple-year data is not available. Thus, it is not possible to see trends to
determine if the number of students receiving service is increasing or decreasing. The
following summary and analysis is offered for those areas where there is multiple year data.
SAC (Student Activity Cards) – The number of SACs issued have been steadily increasing in
the spring-to-spring and fall-to-fall data. This increase is most likely attributable to the
efforts of the partnership between the ASCC Student Senate and the Student Affairs staff to
market the availability and benefits of the SAC to students.
Bus Passes – The sale of bus passes over all years increased steadily for each fall-to-fall and
spring-to-spring semesters. The peak is in the fall of 2009, one shy of 1,800 passes were
sold. After this year, the number of bus passes begins to drop dramatically. This is due to
the fact the College was subsidizing the bus pass program and could no longer support it
due to the severe budget crisis. Thus, the price of the bus pass was significantly increased in
an effort to make the program self-sustaining. In addition, starting with the spring of 2009,
bus passes were no longer being sold to students with fewer than 6 units. It should be noted
that the bus pass program has been eliminated in its entirety and is no longer available as of
fall semester 2011. This caused many complaints from students and members of the ASCC
Student Senate stating that this is a hardship for many students, but especially
disadvantaged students. As an alternative, an arrangement was made to purchase Metro
Monthly Passes at the bulk rate which allows a 20% discount. This alternative is sponsored
by the ASCC Senate, the VP of SS Office, Office of the Dean of SS and the Student Affairs
staff. The full 20% discount is available to all students registered for 6 or more units.
Although this new arrangement is not as beneficial as was the former bus pass,
approximately 130 students are participating each month.
Parking permits – The sale of parking permits increased steadily, with minor fluctuations,
each fall-to-fall and spring-to-spring semesters. There doesn’t seem to be a good
explanation for this. It would seem that the increase in the bus pass fee would cause this
trend. However, the bus pass fee was not increased until the spring of 2010. In the last four
semesters of the report, the sale of parking permits hovers between its peaks of 6,182 (fall
2009) and 6,057 (spring 2011). It was predicted that the sale of parking permits would
increase significantly starting in the fall of 2011 due to the cancellation of the bus pass
program and the significant increase in the daily parking fee (from $2/day to $4/day). This
prediction, however, did not materialize as the number of parking permits sold actually
dropped by 201 compared to the previous fall of 2010.
Next Steps
(How will you address
the needs and issues
revealed by the
assessment?)
Timeline for
Implementation
(Make a timeline for
how you will implement
the next steps outlined
above )
Service Satisfaction Survey - A service satisfaction survey was conducted the first three days
of the spring 2011 semester (approximately 2000 students) which showed that 98% of the
students who completed the survey were pleased with the service they received, with only
2% stating that they were not satisfied. It was surprising to see the large percentage of
positive ratings as most of the survey was conducted during late registration, when there is
a concentration of students coming in to request service. Sometimes, this resulted in long
“Disneyland type” zigzag lines and an extended wait time, sometimes 15-20 minutes. In
spite of this, when asked about their wait time and quality of services, many students made
such comments as “no worries, it’s all good,” “you guys do a good job,” “we all have to be
patient, it’s OK.”
The assessment reveals the following:
1. Data collected (see Table 4) confirms that a significant number of students are
accessing services.
2. Data will continue to be collected in order to observe trends that may help determine
the need for modifications in services.
Every semester data will be collected and added to Table 4. This data will be reviewed each
fall semester by the Student Affairs staff.
Student Services Department SSLO Assessment Analysis Form
Use the form below to summarize the results of the department meeting in which you discussed the results of your
SSLO assessment
Department
Student Affairs
Meeting Date
September 20, 2012 and September 28, 2012
Number of Staff
participating
2
% of department
SSLOs measured
100%
SSLO 2: Students will complete all requirements for club charters and participate in
Inter‐Club
Council (ICC).
A Table of Club Participation will be developed to indicate which clubs have completed the
requirements to be chartered and to indicate regular, weekly attendance (participation), at
the Inter‐Club Council.
Assessment Tool
(Briefly describe
assessment tool)
Assessment Analysis
(Summarize the
assessment results;
discuss what student
needs and issues were
revealed)
Next Steps
(How will you address
the needs and issues
revealed by the
assessment?)
Timeline for
Implementation
(Make a timeline for
how you will implement
the next steps outlined
above )
A review of the completed Table of Club Participation for the fall 2011, spring 2012 and fall
2012 (as of this week), indicates the following:
• In fall 2011, 23 clubs got chartered, all completed a charter application, 87%
attended the ICC meetings regularly.
• In spring 2012, 26 clubs got chartered, all completed the charter application, 87%
attended the ICC meetings regularly.
• In fall 2012, 18 clubs have been chartered (within the first month of school), all
have completed the charter application and 100% have been in attendance to ICC
meetings.
A review of this data indicates that all clubs completed a club charter application. Most
clubs attended all or missed only 1 or 2 ICC meetings throughout the semester. Some clubs
stop attending ICC meeting and lose their charter.
To assist the 2 or 3 clubs that stop attending the ICC meetings each semester, the Student
Activities Coordinator will establish the practice of contacting the adviser and the club
president after each absence. They will be informed of the importance of attending the ICC
meetings in order to maintain their charter and remain functioning as a club.
This procedure will begin this fall semester of 2012.
Student Services Department SSLO Assessment Analysis Form
Use the form below to summarize the results of the department meeting in which you discussed the results of your
SSLO assessment
Department
Meeting Date
Student Affairs
September 21, 2012
Number of Staff
participating
2 (Student Activities Coordinator and Dean of Student Services)
% of department
SSLOs measured
100%
SSLO 3: Students will conduct the business of the Student Senate demonstrating proper and
ethical leadership practices.
1. The 2 ASCC Student Senate advisers will develop a check-off list of the indicators
that would demonstrate that the student senate is conducting business properly
and using ethical leadership practices.
2. Advisers will observe the operation of the student senate meetings and check-off
leach indicator confirmed on the list.
3. Student Senate members will also be surveyed on each indicator.
4. Supporting documents will be identified for appropriate indicators.
A review of the SSLO 3 Check-off sheet indicates the following:
1. Eleven of the 12 areas (92%) on the check-off list were marked as an ongoing
behavior contributing to this SSLO.
2. Sixteen Senators participated in rating the check-off list. All 16 indicated that 10 of
the 11 items (91%) were indicative of their behaviors leading to the SSLO. There
was one item with disagreement. “Members wait to be recognized before
speaking”. On this item, 10 of the 16 members (63%) felt that members were not
compliant with this indicator.
3. Documents provided support that all applicable indicators are taking place, e.g.
minutes, agendas, budgets, etc.
The issue of some senators not waiting to be recognized is guided by Robert’s Rules of
Order and the Student Senate’s own meeting norms. These will be reviewed and discussed
periodically to determine a strategy for improvement.
It is important to recognize, however, that at this particular time it has not been a
significant hindrance to achieving the SSLO. In general, the Student Senate is performing
very well as evidenced by the data collected and shown on the SSLO 3 Check-off Sheet
and supporting documents.
Assessment Tool
(Briefly describe
assessment tool)
Assessment Analysis
(Summarize the
assessment results;
discuss what student
needs and issues were
revealed)
Next Steps
(How will you address
the needs and issues
revealed by the
assessment?)
Timeline for
Implementation
(Make a timeline for
how you will implement
the next steps outlined
above )
Implementation is ongoing. Debriefing of the operation of the each weekly meeting occurs
during the executive board meeting which take place immediately after each regularly
scheduled student senate meeting.
Student Services Department SSLO Assessment Analysis Form
Use the form below to summarize the results of the department meeting in which you discussed the results of your
SSLO assessment
Department
Meeting Date(s)
Student Affairs
Number of Staff
participating
Two participating staff:
Dean of Student Services
Administrative Assistant
% of department
100%
SSLOs measured
SSLO 4: Identified students will complete the process of meeting with the Dean of Student
Services in response to reported violations of the student code of conduct. These
students will be informed of their rights and responsibilities.
Assessment Tool
(Briefly describe
assessment tool)
Assessment Analysis
(Summarize the
assessment results;
discuss what student
needs and issues were
revealed)
Next Steps
(How will you address
the needs and issues
revealed by the
assessment?)
Timeline for
Implementation
(Make a timeline for
how you will implement
the next steps outlined
above
09/19, 09/20, and 09/24/12.
Three assessment tools have been developed to collect data:
1) An online behavior report system.
2) Hard copy (pdf) behavior report submittals.
3) Electronic database to record 1 and 2 above.
The data for a one-year time period (Fall 2011 and Spring 2012) shows that of 125 behavior
reports submitted, 81 students (64.8%) were required to meet with the Dean of Student
Services. Of the 81 students, 75 students (92.6%) scheduled and kept appointments while
six students (7.4%) did not. We conclude that although a huge majority are complying and
learning about their rights and responsibilities, we must deal with the small numbers of
students who are not being responsible.
The assessment reveals that a small number, 7.4% (6) of the total students referred have
not taken responsibility for their actions. Although the number is small, every student must
learn to do so. Therefore, to address this issue, the following will take place:
1) An administrative hold will be placed on their individual registration accounts
(preventing future adds/drops and registrations for subsequent schools terms).
2) We will investigate how to prevent issuance of transcripts.
Collection of data from behavior reports received in the Office of the Dean of Student
Affairs will be:
1) Continued throughout the year.
2) Summarized and analyzed each semester.
This will determine the need to develop other strategies to effectively address behavioral
issues of students who are not completing the processes described above.