Coventry and Warwickshire PA Events October 2007
Evaluation
The Performance Team plan and deliver PA Events for all advisers in
Coventry and Warwickshire District every 6 months. The events are held at
Nuneaton Jobcentre (the only site with a conference facility) spread over 3
days; with participants on each day coming from every office and advisory
function. The content of the events is agreed by SMT, taking into account
previous feedback from advisers and their ASMs, and key topics appropriate
for that forum.
128 advisers attended over the 3 days with 98 completed evaluation sheets
(76.5%). 97.2% felt that each topic was satisfactory or better, with 77.5%
stating that it was good/very good.
The table below shows the total figures for the 3 days, although there was
some variation in the scoring for the different days. The most successful
session on all 3 days was for essential skills, with both the content and
delivery being mentioned; and many advisers verbally commenting on how
good it was to have an outside speaker who was relevant but brought a
different perspective. Advisers also enjoyed the work trial session with one
commenting “very good role play” and another suggesting the actors
deserved an Oscar.
Subject
Introduction by Jane Beaver
Work Psychologist
consultancy role
Essential Skills
Work Trials
Local Employment
Partnerships
Claims Maintenance SOM
Venue
Total
Very Good
28
Good
56
Satisfactory
12
Poor
0
Total
96
15
73
54
51
23
32
29
2
10
0
0
0
95
98
96
17
11
25
223
33.5%
50
32
49
293
44.0%
24
34
20
131
19.7%
3
14
2
19
2.9%
94
91
96
Comments
43 participants wrote comments on their evaluation form, varying from 4 on
the first day, 13 on the second and 26 on the 3rd day.
On all three days there was positive feedback on the delivery and
organisation of the events, for example, “I enjoyed the more interactive
approach this event had. We were able to participate in many of the sessions
which hold your attention more,” and “an excellent event, very well thought out
and organised,” and “I particularly enjoyed the variety of presentation methods
and interactive techniques.” “Network tables give opportunity to meet
colleagues, exchange and share good practices”.
Several advisers commented on the use of abbreviations.
There were positive comments made about the lunch and refreshments (but
several verbal comments were made about the lack of bacon and sausage
rolls), but several advisers felt the venue was not central and difficult to get to
from South Warwickshire. One adviser would like a later start time, but this
would need to be balanced against the finish time. There was building work
being undertaken during the events and several comments were made about
the amount of noise and the difficulty in hearing the presenter. One adviser
felt that the room was too warm and stuffy.
The item on AMEK involved the use of laptops to replicate the website; this
session proved difficult as on the first two days only 4 laptops were available
to use. With 6 available on the final day and clear guidance given this topic
was better received. An example of comment made was “AMEK session
needs tweaking”, and “there were not enough laptops which spoiled the
AMEK part.”
The most difficult session of the day was introducing the claims maintenance
SOM. Comments ranged from “advisers will not have enough time” and “not
enough time to discuss the SOM fully, Mel made a good Attempt” and “feel
the claims maintenance SOM session generated a lot of questions and
confusion and needs looking at within local offices for better understanding of
the process. Not a good session to end on! I didn’t envy Mel having to deliver
the session.”