PROPOSAL DOCUMENT
Hitec (Laboratories) Limited
Proposal to
North Norfolk District
Council
For Enhancements to the
Ten System
Presented to;
Helent Thomas
Policy And Performance Management Officer
Proposal Submitted by: Barny Brummell
Account Manager
Date: 3rd May 2012
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PROPOSAL DOCUMENT
Hitec (Laboratories) Limited
PROPOSAL REFERENCE NO
BJB/NNDC/120503
Contacts and Distribution
Contacts
The following details identify the relevant Hitec (Laboratories) Limited staff involved in the
preparation of this document. All enquiries regarding this document should be directed
towards Barny Brummell in the first instance.
Authored by
Barny Brummell
Account Manager – Public Sector.....................................………………………3rd May 2012
Distribution
Copy
Recipient
Address
1
Helen Thomas
Policy And Performance Management
Officer
North Norfolk District Council
Phone:- 01263 516214
helen.thomas@north-norfolk.gov.uk
North Norfolk District Council
Council Offices
Holt Road
Cromer
Norfolk
NR27 9EN
Barny Brummell
Account Manager
Hitec (Laboratories) Ltd
Phone:- 01628 600900
Barny.brummell@hiteclabs.com
Hitec (Laboratories) Limited
430 Bath Road
Slough
Berkshire
SL1 6BB
File
Hitec (Laboratories) Limited
2
3
Confidentiality
All information contained within this document is provided in confidence. Hitec (Laboratories)
Limited requires that the data contained herein is not disclosed, duplicated, or used in whole
or in part for any purpose other than evaluation of our proposed solution, without express
written permission of Hitec (Laboratories) Limited. These obligations shall not apply to
information which is in the public domain or becomes known legitimately from some source
other than Hitec (Laboratories) Limited.
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PROPOSAL DOCUMENT
Hitec (Laboratories) Limited
Contents
1. Introduction
2. Company Overview
3. Products & Modules
4. Understanding of Requirements
5. Response to requirements
6. Pricing
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PROPOSAL DOCUMENT
Hitec (Laboratories) Limited
1. Introduction
Hitec (Laboratories) Limited (Hitec) is pleased to be considered a suitable supplier of products
and services to North Norfolk District Council (NNDC). This proposal has been produced
following a meeting with Helen Thomas, David Smith and David XXXX on the 30th April 2012
where a review of the current Ten system was conducted.
2. Company Overview
Established in 1991, Hitec (Laboratories) Limited has become one of the leading UK
providers of specialist software solutions within the public sector.
Hitec specialise in the development, implementation and support of enterprise-wide, Risk,
Performance and Compliance Management & Delivery solutions. With a rapid ROI, Hitec
solutions are generating dramatic savings for organisations in terms of time, money and
reputation. Our solutions facilitate the electronic creation of Performance and Risk
Management and Compliance of audited business documents. In partnership with our global
network of certified Business Partners, solutions have been implemented in over 40 Countries
worldwide
Hitec has unparalleled experience and expertise in the field of Risk, Performance and
Compliance Management. Having been involved with a variety of authorities, (over seventy
local authorities have chosen Ten as their preferred solution) on an extensive scale, the
company has a wide-ranging expertise and is in a position to extend this experience into all
areas of business.
Our trained professionals, each with many years of industry specific experience are dedicated
to enhancing Hitecs reputation as a leader in our field. Software is researched, designed,
developed, implemented and subsequently supported by Hitecs own fully qualified staff.
Continuous investment in our team and product suite ensures that we retain a very
competitive position in the markets we serve.
Hitec is committed to providing the highest possible standards of service and has an
unprecedented track record of system implementation and post-sales care. This is achieved
by providing a reliable product, adhering strictly to software delivery timescales, and
combining remote and on-site support. Hitec would be delighted for any members of their
existing customer base to be contacted.
Our Client base has grown significantly in recent years, and we are proud to list many blue
chip high profile companies from various industry sectors in addition to the multitude of public
sector clients we have. Over 500 implementations have been successfully completed
worldwide. Continued investment with a commitment to development, have enabled Hitec to
become a highly respected player within the Risk, Performance and Compliance
Management marketplace. Our impressive growth record is a result of an excellent reputation
that has been earned by delivering business solutions that work - on time and on budget.
Our headquarters are in the UK and we have a major branch operation in Boston USA. In
partnership with our certified Business Partners, we are able to implement and support
business solutions throughout the World.
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3. Products and Modules
Business Intelligence Solutions
Ten gives you the business management tools you need to achieve continuous
performance improvement and forge real competitive advantage.
With executives and managers under constant pressure to optimise performance the Ten
suite of solutions help organisations support their continuous improvement of performance,
efficiency and service delivery. Ten provides a structured approach to enterprise
management that can be deployed across individual or multiple organisations by providing the
tools and techniques needed to develop and deploy an effective and integrated approach.
These include: Risk and Performance Management, Business Plan delivery, Programme and
Project Management, Compliance Management, Business continuity management and
Corporate Govenance.
By implementing Ten, managers have fast access to key information to analyse, report and
pro-actively manage their areas of responsibility.
Do you currently monitor performance and risks in your organisation? All this diverse
information can be stored and accessed in one integrated system that will enable you to
communicate and analyze the information in a variety of easy to understand formats.
Ten can help you by centralizing all of your performance and risk information so you can
move beyond performance monitoring and into effective performance management. This will
enable you to proactively manage performance by aligning your KPIs and Pojects with your
Business Objectives and Processes to drive business improvement.
Our experience in business improvement over the past 10 years has shown us that each
organisation has its own unique business characteristics. Ten provides the flexibility to model
your organization to suit your needs without imposing a predefined structure.
How can Ten help you ?
By tracking performance data in the organization you can make informed business decisions
and proactively address issues before they become problems.
Monitor Key Performance Indicators and use them to show progress against your business
objectives is being met.
Manage your objectives/actions (projects) by tracking progress towards achieving milestones
and assessing how they fit into the overall goals of the business
Utilize management techniques such as Balanced Scorecard to show how a combination of
indicators and actions can provide a strategic perspective on the business objectives
Map your business processes to show improvement and compliance against frameworks
such as ISO Standards, IIP and EFQM amongst many others
Manage your risk registers to show areas of high vulnerability and to demonstrate how this
impacts on other areas of the business. Proactively track and manage the status of the
actions taken to mitigate the risk.
Enhance the way Performance Information is communicated by showing ownership of all
aspects of the system, for example KPI's and Actions. This enables you to tailor and access
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Hitec (Laboratories) Limited
the system at all levels of your organisation. This will focus attention on the areas of the
business that will make the biggest difference to the organization.
Ten is designed for performance data to be entered manually or to be automated by
integrating with operational systems such as Microsoft SQL server, Data Warehouses,
Spreadsheets and other departmental systems.
What benefits will Ten deliver?
Ten delivers an interactive enterprise wide system that provides access to performance
management information at your fingertips. The information can be accessed through familiar
web browser technology, so there is no need to install additional software.
Information can be viewed ‘top down’, from strategic objectives and business plans to the
delivery details, or ‘bottom up’, connecting delivery detail back to strategic objectives. The
system also provides a user-centric view of an individual's responsibilities.
The system shows snapshot information on delivery against targets for objectives, actions
and performance indicators in a user-friendly way through traffic light colours or symbols, and
tables of information. Historic information is also available to analyse trends over time and
provide an audit trail of past performance.
Information is delivered to users through a variety of reporting screens, or pages, of
information in a similar format to web pages. Each screen communicates performance
information in a graphical format and provides navigation to related areas of the system.
How long does it take and what do we need to do?
A Ten Risk Management system can be implemented in a very short time. This means that a
basic look and feel has been set up and all you need to do to deliver a working system is add
your objectives, actions, people and indicator data, and change the corporate look and feel to
match that of your organisation.
Organisation change, will the system adapt ?
We recognize that no organisation stands still and that change is inevitable. Ten can easily
accommodate organizational change thorough it’s flexible building blocks which allow the
system to be tailored to suit the new requirements of the business.
How can we help you?
We have over 10 years experience of implementing improvement systems in large
organizations in the public and private sectors. We also have SME customers and consulting
partners who effectively use our system in a number of diverse environments. Our
experience can help you implement a risk management system in the quickest possible time
to deliver the maximum benefit to your organisation.
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Hitec (Laboratories) Limited
4. Understanding of Requirements
North Norfolk District Council have conducted an internal review of their performance
management requirements and as a result have expressed an interest in looking at
enhancing the current Ten system based on additional features within the system that are in
use with a selection of our Local Authority customer base.
5. Response to requirements
Over the last 2 years two significant features have been added to the Ten system which have
been adopted by a number of our local authority user base.
Enhanced Emails – this delivers a sophisticated email mechanism for requesting data entry
from users and is in use at customers such as Cheltenham BC, Bracknell Forest, Lincoln CC,
Maldon DC, and Reigate & Banstead BC.
Dashboards – provides a graphical summary report on the overall status of items in the
system from which the user has the ability to ‘drill down’ to exception reports on those items.
Dashboards are in use at customers such as Lincoln CC, Cheltenham BC, Charnwood BC
and Reigate & Banstead BC
5.1 Enhanced Emails
North Norfolk District Council can significantly enhance the way in which data owners interact
with the Ten system and help in ensuring data is updated in a timely manner.
•
Owners of Indicators and Projects can be sent a single email listing the items that
they are responsible for updating
•
Each item in the email is hyperlinked directly to the update page in the Ten system
to simplify updating the system
Fig 1:- Example Email
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Example scenarios
Below are three scenarios where the new emails available the Ten system can help, however
the system is not limited to these areas. The scope of this proposal includes the following
scenarios for Indicators and Projects in the existing NNDC Ten system.
•
On a specified date each individual responsible officer will receive one email
confirming the period allowed for data entry and a list of the Indicators that require
updating. The list includes the Name and No. of the Indicator and a hyperlink directly
into the relevant page in the Ten system to perform the update.
•
A second email will be sent to each individual officer who at a specified date still has
Indicator data outstanding. The email will be formatted as the original but with a later
specified deadline and warning that if the deadline is not met an email will be
forwarded to their manager.
•
At a specified date a third email to be sent to the relevant manager identifying any
responsible officer who still has outstanding data. The manager will only receive one
email listing the Indicators together with the name of responsible officer that require
updating
Additional items such as Audits Recommendations can use the same email mechanism but
will require additional professional consultancy to set up the initial configuration.
5.2 Dashboards
Hitec will configure the existing NNDC system with an additional dash boarding facility to
show a summary of performance against Outcomes (Objectives), Milestones (Projects) and
Indicators. In addition Hitec will transfer the skills to NNDC staff to add additional dashboards
to the system as required.
Fig 3: Management Dashboard
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By clicking on each of the coloured areas a report is displayed showing the items at that
status, for example by clicking on the red ball in the Indicators section the following exception
report is displayed.
Fig 3: Red Indicator Report
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6. Pricing
A. Software
Description
Total £
Enhanced Email Module
(Including system installation & configuration)
3600.00
3600.00
B. Maintenance
Description
Total £
400
Enhanced Email Annual Maintenance
Support is provided by way of a helpdesk, which is manned during normal
business hours.
C. Dashboards
Description
No. of
Days
Total £
System Configuration – Report Setup
1
950.00
Skills Transfer
1
950.00
1900.00
Total (excluding expenses at cost)
Terms;
All prices quoted are subject to VAT at the standard rate.
Payment 30 days net
Expenses are charged at cost if incurred
Proposal valid until 30th June 2012
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