Author Profile Kevin Monte de Ramos is a respected utility industry consultant. He serves as principal researcher at KMDR Research, Inc. and is the author of the book, Poverty and the Public Utility. Today, Kevin provides technical assistance to organizations promoting utility service affordability and energy efficiency. Kevin can be found at media events and conferences dealing with issues of poverty, community development, and energy efficiency. Kevin is recognized for his evaluation of low-income programs, his development of program tracking systems, and his theories on the study of client behavioral modification. Kevin is available to facilitate collaborations between industry participants, speak on poverty-related issues, and write on energy and social policy reform. SAMPLING of CLIENT MANDATES Program Evaluation Information Technology Led evaluation planning from 1989 through 1996 for large DSM consulting and implementation group. Authored over twenty-one assessments addressing both energy and non-energy impacts that result from energy efficiency enhancements and load shifting programs. Conducted longitudinal assessments of energy savings over a 10-year period, demonstrating the market transformational effects of home weatherization. Regularly presents at leading industry conferences, such as Affordable Comfort, ACEEE, and IEPEC. Invited to present theories on the assessment of energy education and budet counseling effectiveness. Technical Assistance Developed a data warehouse at Columbia Gas Systems to track low-income payment behavior and energy consumption. Developed decision models to generate statistical profiles of national accounts using interval data collected at Southern Company Services. Automated the load research process; including meter configuration, data acquisition/validation, sampling design, and the development of class load shapes and forecasts. Designed and developed a number of program and financial tracking systems used by professional service providers. Market Assessments Keynote speaker at a number of industry conferences and paid lecturer at private gatherings. Developed survey instruments used in the study of customer loyalty and satisfaction. Instructed management and saftety training seminars for demand side management implementations. Studied market transformational effects of appliance rebate, financing, and replacement programs. Facilitated resolve between state agencies and utilities leading to the adoption of an automatic enrollment initiative for energy assistance. Documented the evolution of low-income assistance programs within gas and electric utilities drawing on parallels within banking, telephone, and insurance industries. Assisted in the development of key industry leading programs; such as, CAP, CARES, LIURP, and WarmChoice. Managed direct load control implementations. Member of Columbia Gas Systems' integrated resource planning team presiding over the evaluation and monitoring subcommittee. In this role, we developed cost-benefit streams for a wide range of DSM initiatives. EMPLOYMENT HISTORY (2000 – present) President/Principal Researcher at KMDR Reseach (1998 – 2000) CEO/VP New Product Development at NeXT Century Software (1996 - 1998) Senior Business Analyst at DocuCorp International (1989 – 1996) DSM Program Evaluation Consultant at A&C Enercom (1987 - 1989) Associate Researcher at The Ohio State University Comprehensive Cancer Center EDUCATION AND TRAINING (1993) Management Training (Total Quality Management/Financial Accounting) (1991) ) Full Life-Cycle Software Development (STRADis and Battelle) (1990) Studied for Master's of Administration at the State of Michigan University (1986) Earned Bachelors of Science at The Ohio State University (Biochemistry)