Mis en forme : Bordure : Bas: (Pas de
bordure)
D-2008-155, R-3523-2003, 2008 12 19
APPENDIX II
Gazifère Inc.
Conditions of Natural Gas Service
Appendix II (32 pages)
M. H.
_________
R. C.
_________
L. P.
_________
Original: 2009-02-16
GI-8
Document 1
32 pages
Requête 3523-2003
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
1
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
2
GAZIFÈRE INC.
CONDITIONS OF NATURAL GAS SERVICE
As approved by the Régie de l’énergie
in Decision D-2008-1552009-XXX
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
3
INTRODUCTORY NOTE
These Conditions of serviceService have been set by the Régie de l’énergie pursuant to
Anthe Act Respecting the Régie de l’énergie (R.S.Q., c. R-6.01). Any customer who
disagrees with the application of any of these conditions by the distributor may submit a
complaint to itthe distributor in accordance with the complaint review procedure
established by the distributor and approved by the Régie de l’énergie pursuant to in
Decision D-98-25, File R-3392-97, May 13, 1998, Appendix B. If the customer does not
agree with the distributor’s decision concerning his complaint, he may then ask the Régie
to review it in accordance with the provisions of Chapter 7 of the aforementioned Act
(sectionsSections 86 to 101).
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
4
TABLE OF CONTENTS
Mis en forme
... [2]
Mis en forme
... [4]
Code de champ modifié
... [1]
Code de champ modifié
... [3]
Code de champ modifié
... [5]
Mis en forme
... [6]
Mis en forme
... [8]
Code de champ modifié
... [7]
Code de champ modifié
1. CHAPTER 1 – APPLICATION ............................................................................................................................ 6 1.1 Application ......................................................................................................................................................... 6 1.2 Information ......................................................................................................................................................... 6 1.3 Definitions .......................................................................................................................................................... 6 ... [9]
Mis en forme
... [10]
Code de champ modifié
... [11]
Mis en forme
... [12]
Code de champ modifié
... [13]
Mis en forme
... [14]
Mis en forme
... [16]
Code de champ modifié
... [15]
3. CHAPTER 3 – SERVICES ................................................................................................................................. 10 3.1 Natural gas services .......................................................................................................................................... 10 3.2 Choice of services ............................................................................................................................................. 10 Mis en forme
... [18]
Code de champ modifié
... [17]
Mis en forme
4. CHAPTER 4 – NATURAL GAS SERVICE REQUEST AND CONTRACT .................................................... 11 4.1 Natural gas service request ............................................................................................................................... 11 4.1.1 Service request proceduresprocedure .................................................................................................... 11 4.1.1.1 Address connected to the distribution system .......................................................................... 11 4.1.1.2 Address not connected to the distribution system .................................................................... 11 4.1.2 Conditions for acceptance of a service request ...................................................................................... 11 4.2 Information to be provided for a natural gas service request ............................................................................ 12 4.2.1 Individual: .............................................................................................................................................. 12 4.2.2 Other person: ......................................................................................................................................... 12 4.3 ConnectionService connection charges............................................................................................................. 14 4.3.1 Cost of work and profitability of investment ......................................................................................... 14 4.3.2 Financial contribution from the customer .............................................................................................. 14 4.4 TimeLead times required by the distributor to provide natural gas distribution service ................................... 16 4.4.1 Address connected to the distribution system ........................................................................................ 16 4.4.2 Address not connected to the distribution system .................................................................................. 16 4.5 FormatForm, execution and effective date of contract ..................................................................................... 16 4.5.1 FormatForm ........................................................................................................................................... 16 4.5.2 Execution and effective date .................................................................................................................. 18 4.6 Confirmation of acceptance of the natural gas service request ......................................................................... 18 4.7 Contract term .................................................................................................................................................... 19 4.8 Contract amendment ......................................................................................................................................... 19 4.9 Contract termination ......................................................................................................................................... 19 4.9.1 Written contract ..................................................................................................................................... 19 4.9.2 Other contract ........................................................................................................................................ 19 4.10 Act of godForce majeure .................................................................................................................................. 20 ... [20]
Code de champ modifié
... [19]
Mis en forme
... [22]
Code de champ modifié
... [21]
Code de champ modifié
... [23]
Mis en forme
... [24]
Code de champ modifié
... [25]
Mis en forme
... [26]
Code de champ modifié
... [27]
Mis en forme
... [28]
Code de champ modifié
... [29]
Mis en forme
... [30]
Mis en forme
... [32]
Code de champ modifié
... [31]
Code de champ modifié
... [33]
Mis en forme
... [34]
Code de champ modifié
... [35]
Mis en forme
... [36]
Code de champ modifié
... [37]
Mis en forme
... [38]
5. CHAPTER 5 – MEASUREMENT ...................................................................................................................... 21 5.1 Metering equipment .......................................................................................................................................... 21 5.1.1 Metering equipment belonging to the distributor................................................................................... 21 5.1.2 Location of and access to the metering equipment ................................................................................ 21 5.1.3 Metering equipment belonging to the customer..................................................................................... 21 5.2 Measurement of volume of natural gas withdrawn ........................................................................................... 23 5.3 Reading of metering equipment ........................................................................................................................ 23 5.3.1 Reading by the distributor...................................................................................................................... 23 5.3.2 Frequency of readings............................................................................................................................ 23 5.3.3 Reading by the customer........................................................................................................................ 23 5.4 Volume of natural gas withdrawn by the customer........................................................................................... 24 5.5 Defective metering equipment .......................................................................................................................... 24 Code de champ modifié
... [39]
Mis en forme
... [40]
Mis en forme
... [42]
Code de champ modifié
... [41]
Mis en forme
... [44]
Code de champ modifié
... [43]
Mis en forme
... [46]
Code de champ modifié
... [45]
Mis en forme
... [48]
Code de champ modifié
... [47]
Code de champ modifié
... [49]
Mis en forme
... [50]
Code de champ modifié
... [51]
Mis en forme
... [52]
Code de champ modifié
... [53]
Mis en forme
... [54]
Code de champ modifié
... [55]
Mis en forme
... [56]
Code de champ modifié
... [57]
2. CHAPTER 2 – DISTRIBUTION SYSTEM.......................................................................................................... 8 2.1 Distribution system ............................................................................................................................................. 8 2.1.1 Accessibility ............................................................................................................................................ 8 2.1.2 Relocation or modification ...................................................................................................................... 8 D-2008-155, R-3523-2003, 2008 12 19
Appendix II
5
6. CHAPTER 6 – BILLING .................................................................................................................................... 25 6.1 Billing methods ................................................................................................................................................. 25 6.1.1 Volume of natural gas billed .................................................................................................................. 25 6.1.2 Contractual obligations .......................................................................................................................... 25 6.1.3 Correction of error ................................................................................................................................. 25 6.1.4 Billing period covered by the correction................................................................................................ 26 6.2 Bills ................................................................................................................................................................... 26 6.2.1 Issue ....................................................................................................................................................... 26 6.2.2 Sending .................................................................................................................................................. 26 6.2.3 Delivery ................................................................................................................................................. 28 6.2.4 Information appearing on the bill .......................................................................................................... 28 7. CHAPTER 7 – PAYMENT ................................................................................................................................. 29 7.1 Due date ............................................................................................................................................................ 29 7.2 Terms ................................................................................................................................................................ 29 7.2.1 Payment methods ................................................................................................................................... 29 7.2.2 Offset prohibition................................................................................................................................... 29 7.2.3 Budget billing plan ................................................................................................................................ 30 7.3 Liability............................................................................................................................................................. 31 7.3.1 Written contract ..................................................................................................................................... 31 7.3.2 Other contract ........................................................................................................................................ 32 8. CHAPTER 8 – DEPOSIT .................................................................................................................................... 33 8.1 Requirement ...................................................................................................................................................... 33 8.1.1 Domestic use.......................................................................................................................................... 33 8.1.1.1 Natural gas service request ...................................................................................................... 33 8.1.1.2 During the term of the contract ................................................................................................ 33 8.1.2 Other uses .............................................................................................................................................. 34 8.1.2.1 Natural gas service request ...................................................................................................... 34 8.1.2.2 During the term of the contract ................................................................................................ 34 8.2 Amount ............................................................................................................................................................. 34 8.2.1 Domestic use.......................................................................................................................................... 34 8.2.2 Other uses .............................................................................................................................................. 35 8.3 Payment ............................................................................................................................................................ 35 8.4 Retention period ................................................................................................................................................ 35 8.5 Interest on the cash deposit ............................................................................................................................... 36 8.5.1 Interest rate ............................................................................................................................................ 36 8.5.2 Payment of interest ................................................................................................................................ 36 8.6 Use or remittance to the customer..................................................................................................................... 36 8.6.1 Use of the deposit .................................................................................................................................. 36 8.6.1.1 During the term of the contract ................................................................................................ 36 8.6.1.2 On termination of the contract ................................................................................................. 36 8.6.2 RemittanceReturn of the deposit ............................................................................................................ 37 9. CHAPTER 9 – COLLECTION ........................................................................................................................... 38 9.1 Payment arrangementagreement ....................................................................................................................... 38 9.2 Payment default ................................................................................................................................................ 38 9.3 Late payment charge ......................................................................................................................................... 38 9.4 Collection procedures ....................................................................................................................................... 38 9.4.1 Collection notices .................................................................................................................................. 38 9.4.2 Interruption for non-payment................................................................................................................. 39 9.5 Reconnection .................................................................................................................................................... 40 Mis en forme
... [194]
Code de champ modifié
... [193]
Mis en forme
... [196]
Code de champ modifié
... [195]
Mis en forme
... [200]
Code de champ modifié
... [197]
Mis en forme
... [198]
Code de champ modifié
... [199]
Code de champ modifié
... [201]
Mis en forme
... [202]
Code de champ modifié
... [203]
Mis en forme
... [204]
Code de champ modifié
... [205]
Mis en forme
... [206]
Mis en forme
... [208]
Code de champ modifié
... [207]
Mis en forme
... [210]
Code de champ modifié
... [209]
Mis en forme
... [212]
Code de champ modifié
... [211]
Mis en forme
... [214]
Code de champ modifié
... [213]
Code de champ modifié
... [215]
Mis en forme
... [216]
Code de champ modifié
... [217]
Mis en forme
... [218]
Code de champ modifié
... [219]
Mis en forme
... [220]
Code de champ modifié
... [221]
Mis en forme
... [222]
Mis en forme
... [224]
Code de champ modifié
... [223]
Code de champ modifié
... [225]
Mis en forme
... [226]
Code de champ modifié
... [227]
Mis en forme
... [228]
Code de champ modifié
... [229]
Mis en forme
... [230]
Code de champ modifié
... [231]
Mis en forme
... [232]
Code de champ modifié
... [233]
Mis en forme
... [234]
Code de champ modifié
... [235]
Mis en forme
... [236]
Code de champ modifié
... [237]
Mis en forme
... [238]
Code de champ modifié
... [239]
Mis en forme
... [240]
Code de champ modifié
... [241]
Mis en forme
... [242]
Code de champ modifié
... [243]
Mis en forme
... [244]
Code de champ modifié
... [245]
Mis en forme
... [246]
Code de champ modifié
... [247]
Mis en forme
... [248]
Code de champ modifié
... [249]
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
6
1.
1.1
CHAPTER 1 – APPLICATION
APPLICATION
The provisions hereof establish the conditions of natural gas service of Gazifère Inc. (the
distributor) in its exclusive distribution territory.
1.2
INFORMATION
The distributor shall inform its customers of these conditions of service.
1.3
DEFINITIONS
In this document, the following terms shall have the meaning ascribed to them:
BILLING ADDRESS
TheBILLING ADDRESS
where
Address to which the customer’s bill is sent to the customer.
CONNECTION
The factConnection of connecting a new service address to the distribution system.
Mis en forme : Soulignement , Petites
majuscules
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
CONTRACT
The agreementAgreement between a customer and the distributor for one or more natural
gas services supplied by the distributor to a service address.
CUSTOMER
Any individual or corporation, partnership or body that has entered into a contract with
the distributor.
CUSTOMER DELIVERY POINT
The locationPoint, immediately after the distributor’s metering equipment where it, at
which the distributor makes the natural gas available to the customer.
DOMESTIC USE
Utilization of the natural gas service for applications related exclusively to occupying the
occupation of a personal residence, or of apartments in a housing cooperative or a nonprofit housing organization, or to the use of common areas in a condominium.
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
7
METERINGMETERING EQUIPMENT
Any equipment or set of equipment used to measure the natural gas withdrawn by the
customer, including in particular a meter equipped, with or without a remote reading
device.
MINIMUM ANNUAL OBLIGATION
Minimum annual volume of natural gas, for each contract year, that the customer agrees
to pay, in accordance with the RatesTariff, whether or not he withdraws the natural gas.
MONTHLY FIXED CHARGE
A fixed amount billed monthly to the customer.
NATURAL GAS SERVICE
One or more of the distributor’s following services: natural gas supply service, natural
gas compressor fuel service, transportation service, distribution service.
PAYMENT ARRANGEMENT
The AGREEMENT
Agreement between the customer and the distributor to spread the payment of the unpaid
amounts owing on the due date over a period of time and to provide for full payment of
the bills issued during the period covered by the agreement.
PRESSURE FACTOR
The coefficient applied to the measurement of the natural gas volume withdrawn by the
customer in order to account for the atmospheric pressure and the delivery pressure.
Mis en forme : Soulignement , Petites
majuscules
Mis en forme : Anglais (États-Unis)
RATES
All of theSERVICE ADDRESS
Address that is or will be connected to the distribution system.
TARIFF
The schedule of rates and rate conditions applicable to the customer and the distributor,
as setfixed by the Régie de l’énergie.
SERVICE ADDRESS
The address that is or will be connected to the distribution system
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
8
2.
2.1
CHAPTER 2 – DISTRIBUTION SYSTEM
DISTRIBUTION SYSTEM
The distributor shall determine the location of its distribution system.
The distributor shall own the distribution system and shall supply, install, operate and
maintain the system up to the customer delivery point.
At any time, onlyNo one other than the distributor or its authorized representative
mayagent may at any time or in any way modify or alter its distribution system in any
manner.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
.
2.1.1
Accessibility
The customer shall make the distribution system accessible to the distributor at any
time and shall maintain the premises in a manner that permits the distributor to
operate the system in accordance with the applicable legislation.
2.1.2
Relocation or modification
A person who requests thata relocation or modification of the distribution system be
relocated or modified shallmust be the owner of the propertybuilding where the
service address is located or declare and warrant having, in this regard, all the
authorizations and permissions required from the owner of the premises. The person
making the request shall provide the distributor, upon request, with sworn proofany
evidence so attesting.
Mis en forme : Anglais (États-Unis)
If the distributor relocates or modifies its distribution system following a request
made under the preceding paragraph, the distributor may bill the person making the
request for the cost of the work based on, in accordance with an estimate it has
provided to him in advance or based onin accordance with the actual cost of the
work. The method of billing the cost of the work shall be determined when the
relocation or modification request is made.
Mis en forme : Anglais (États-Unis)
If a request to relocate or modify the system is withdrawn, the distributor may bill
the person making the request if work has already been undertaken or completed.
The amount shall then be based on the actual cost of the work.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
9
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
10
3.
3.1
CHAPTER 3 – SERVICES
NATURAL GAS SERVICES
The distribution service shall be offered exclusively by the distributor in its territory, as
provided in Anthe Act Respecting the Régie de l’énergie.
The following services may, at the option of the customer, be obtained from the
distributor, or subject to the RatesTariff, obtained by the customer himself from one or
more suppliers:
1°1.
gas supply service;
2°2.
compressor fuel service;
3°3.
transportation service.
Mis en forme : Retrait : Gauche :
1,12 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 5,56 cm +
Retrait : 6,19 cm
The distributor shall provide these services by default, in accordance with the
RatesTariff, unless the customer notifies itthe distributor of his intention to provide them
himself.
3.2
CHOICE OF SERVICES
The conditions relating to the distributor’s services or the customer-provided services
provided by the customer are specified in the RatesTariff.
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
11
4.
4.1
CHAPTER 4 – NATURAL GAS SERVICE REQUEST AND
CONTRACT
NATURAL GAS SERVICE REQUEST
4.1.1
Service request proceduresprocedure
4.1.1.1 Address connected to the distribution system
The service request may be made to the distributor by telephone, mail,
e-mail, or fax or on the distributor’s Internet site.
Following acceptance of the request for natural gas service, the distributor
shall bill the customer the amount set out in the RatesTariff for opening an
account in his name at the service address.
4.1.1.2 Address not connected to the distribution system
The service request shall be made to the distributor in writing on the
prescribed form.
The person making the request shallmust be the owner of the
propertybuilding where the service address is located or declare and
warrant having, infor this regardpurpose, all the required authorizations and
permissions required from the owner of the property.building. The person
making the request shall provide the distributor, upon request, with sworn
proofany evidence so attesting.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Following acceptance of the request for natural gas service, the distributor
shall bill the customer the amount set out in the RatesTariff for opening an
account in his name at the service address.
4.1.2
Mis en forme : Anglais (États-Unis)
Conditions for acceptance of a service request
Acceptance of a service request by the distributor may be subject to:
1°1.
payment of a deposit in accordance with sectionSection 8.1;
2°2. payment, in accordance with Chapter 7, of the amounts owing to the
distributor by a customer if the customer continues to occupy the service
address covered by the request after the date the natural gas is required.
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,14 cm +
Retrait : 1,77 cm
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
12
4.2
INFORMATION TO BE PROVIDED FOR A NATURAL GAS SERVICE REQUEST
4.2.1 Individual:
Mandatory information
1°1.
a)(a) Family name and given name
b)(b) Service address covered by the natural gas service request
c)(c) Billing address, if different from the address covered by the natural
gas service request
d)(d) Telephone number(s)
e)(e) Date for which service is requested
f)(f) Date of birth
g)(g) Other active accounts with the distributor
h)(h) Last address occupied during the 12 months preceding the request
2°
a)(a)
b)(b)
c)(c)
2. Optional information
Fax number
E-mail address
Reading of the metering equipment
4.2.2 Other person:
1°1. Mandatory information
a)(a) Name of person
b)(b)
Business name
c)(c) Service address covered by the natural gas service request
d)(d)
Billing address, if different from the address covered by the
natural gas service request
e)(e) Telephone number(s)
f)(f) Name of contact person
g)(g)
Date for which service is requested
h)(h)
Other active accounts with the distributor
i)(i) Last address occupied during the 12 months preceding the request
2°2. Optional information
a)(a)
Fax number
b)(b)
E-mail address
c)(c)
Reading of the metering equipment
Mis en forme : Anglais (États-Unis)
Mis en forme : Retrait : Gauche :
2,12 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 6,67 cm +
Retrait : 7,3 cm
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : a, b, c, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 2,39 cm +
Retrait : 3,02 cm
Mis en forme : Anglais (États-Unis)
Mis en forme : Retrait : Gauche :
2,23 cm, Sans numérotation ni puces
Mis en forme : Anglais (États-Unis)
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : a, b, c, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 2,39 cm +
Retrait : 3,02 cm
Mis en forme : Normal, Retrait :
Gauche : 0 cm
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 2,65 cm +
Retrait : 3,28 cm
Mis en forme : Retrait : Gauche :
2,87 cm, Numéros + Niveau : 1 +
Style de numérotation : a, b, c, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 2,39 cm +
Retrait : 3,02 cm
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 2,65 cm +
Retrait : 3,28 cm
Mis en forme : Retrait : Suspendu :
0,02 cm, Numéros + Niveau : 1 +
Style de numérotation : a, b, c, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 2,39 cm +
Retrait : 3,02 cm, Taquets de
tabulation : 3 cm,Gauche
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
13
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
14
4.3 CONNECTIONSERVICE CONNECTION CHARGES
4.3.1 Cost of work and profitability of investment
If the service address is not connected to the distribution system, the distributor shall
estimate the cost of the work required and the revenues generated by
connectingconnection of the service address to the distribution system.
If a connection request is withdrawn, the distributor may bill the person making the
request if the work has already been undertaken or completed. The amount shall
then be based on the actual cost of the work.
4.3.2 Financial contribution from the customer
If the revenues generated from connectingconnection of the service address to the
distribution system do not allow the distributor to makeearn a profitablereturn on its
investment, based on the estimated cost of the work required, in accordance with the
conditions approved by the Régie de l’énergie, the distributor may, at the end ofon
entering into the contract, agree with the customer on a financial contribution
payable by the customer. It may also agree, with the customer, on a minimum
annual obligation.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
If a financial contribution is required, it shall be payable in a single payment or in
several instalments before the work is started. The distributor shall provide the
customer with the details of the financial contribution required.
If a financial contribution is required, the distributor and the customer shall agree
before the work is started, in particular, on matters including:
1°1.
the amount of the financial contribution requested from the
customer;
2°2.
the payment terms of payment of the financial contribution requested
from the customer;
3°3.
the conditions permittingfor repayment, in whole or in part, of the
contribution requested from the customer, ifwhere applicable.
The distributor may repay, in whole or in part, in accordance with certain
profitability conditions set out in writing when the contract is signedentered into, the
financial contribution paid by the customer to make the investment
profitableeconomic.
Notwithstanding the payment of a financial contribution by the customer, the
distributor shall remain the exclusive owner of the distribution system.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Retrait : Gauche :
1,87 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,14 cm +
Retrait : 1,77 cm, Taquets de
tabulation : 2,5 cm,Gauche + Pas à
2,54 cm
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
15
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
16
4.4 TIMELEAD TIMES REQUIRED BY THE DISTRIBUTOR TO PROVIDE NATURAL GAS
DISTRIBUTION SERVICE
4.4.1 Address connected to the distribution system
The natural gas shall be made available to the customer immediately if the metering
equipment is not turned off or sealed.
If the metering equipment is turned off or sealed, time the distributor will be
required. This may generally vary from require one (1) to five (5) business days. to
establish service. However, itthe time required may be longer if the customer so
requests or if there are constraints relating to the metering equipment. In the case of
metering -equipment-related constraints, the time required shall be based
ondetermined for each situationcase and the customer shall be informed of it.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
4.4.2 Address not connected to the distribution system
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
If the service connection requires only a service installationline to connect the
service address to the existing distribution system, the time between the acceptance
of the service request and the natural gas being made available to the customer shall
be 30 business days.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
However, it may be longer if the customer so requests or if there are constraints
relating to construction. In the case of construction-related constraints, the
distributor shall notify the person making the request.
Mis en forme : Anglais (États-Unis)
If, in addition to the line, the service installation, the connection requires work on
the existing distribution system, the time required by the distributor shall be based
ondetermined for each situationcase and the person making the request shall be
notified.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Corps de texte 2
Format
4.5 FORM, EXECUTION AND EFFECTIVE DATE OF CONTRACT
4.5.1 Format
4.5.1 Form
The contract shall be in writing in the following cases:
1°1.
the customer is billed under rates 3 to 9;
Mis en forme : Retrait : Gauche :
1,87 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,14 cm +
Retrait : 1,77 cm
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
17
2°2.
the customer takes charge of its transportation service or is a buy/sell
customer;
3°3.
the customer has to pay a financial contribution to the distributor;
4°4.
the customer requests natural gas service at an address not connected
to the distribution system, in accordance with sectionSection 4.1.1.2.
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
18
4.5.2
Execution and effective date
The contract shall be executed when the distributor informs the new customer that it
accepts the natural gas service request. Service shall start on the agreed date.
If there is no natural gas service request, the occupant shall be deemed to have
executed a contract when he starts to occupy the service address where the natural
gas is made available to him. The occupant is the person who has use of the building
or the premises located at the service address.
If a contract with a customer has ended and no contract has been executed with a
new customer for the service address, the owner of the building where the service
address is located shall be deemed to have executed a contract if he fails to inform
the distributor of his intentions with respect to the natural gas service within 15 days
following delivery by the distributor of written notice to that effect.
4.6
CONFIRMATION OF ACCEPTANCE OF THE NATURAL GAS SERVICE REQUEST
Following acceptance of the service request, the distributor shall confirm withprovide to
the customer in writing the mandatory information obtained, statingexcluding the list of
the customer’s other active accounts, with an explanation that the meter reading provided
by the customer, if applicableany, may differ from the meter reading used for the billing
and excluding the list of the customer’s other active accounts. .
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
The distributor shall also provide the following information in writing:
1°1.
the applicable rate(s);
2°2.
the amount and the terms and conditions of the financial contribution, if
required;
Mis en forme : Retrait : Gauche :
0,62 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,25 cm +
Retrait : 1,89 cm
3°3.
information regarding alternative payment methods available to the
customer for paying his bill;
4°4.
the fact that all customers at the same service address are jointly and
severally liable for full payment of the bills on which they are specifically
identified by name;
5°5.
the fact that a contract that is not in writing shall remain in effect until
cancelled by the customer or, if necessaryas the case may be, by the distributor;
6°6.
the requirement for a deposit, if applicable, and the conditions for
repayment thereof.
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
19
4.7
CONTRACT TERM
If the contract is not in writing, it shall remain in force and effect until cancelled.
If the contract is in writing, its term shall be stated therein.
The distributor may require that the contract term be the same for all the services it
provides.
The minimum term of a written contract shall be the term stated in the Rates based
onTariff according to the applicable services.
4.8
CONTRACT AMENDMENT
The customer shall be responsible for notifying the distributor of any change in the
information provided since the natural gas service request.
The customer may also submit a request for a contract amendment. If the request
complies with the RatesTariff and thesethe Conditions of Service and if it is
profitableeconomically and operationally possible for the distributor to accept it, the
contract may be amended or replaced by a new contract.
A written contract may not be amended verbally.
In each case provided for in this sectionSection, the confirmation referred to in
sectionSection 4.6 shall not be sent to the customer.
4.9
CONTRACT TERMINATION
4.9.1
Written contract
The contract is terminated on the date specified.
Notwithstanding the foregoing, the distributor may terminate the contract if the
customer has interfered with the distributor’s pipes, mains, metering equipment or
other equipment, or used the distributor’s natural gas service without its consent.
4.9.2
Other contract
The customer may terminate the contract by informing the distributor that he has
ceased or will cease requiringreceiving natural gas service. He may do so verbally,
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
20
except between December 1 and March 1, when termination must be in writing,
and must specify the time after which natural gas service will no longer be required
must be specified.
However, ifWhere the customer does not inform the distributor that he has ceased or
will cease requiringreceiving natural gas service, the distributor may terminate the
contract at one of the following times:
when it sees the customer has ceased requiringreceiving natural gas
1°1.
service and that no other contract has been signedentered into for the
service address; or
2°2.
on the effective date of a new contract with a person
requestingreceiving natural gas service for the service address in question,
except in the case of a customer who owes an amount of money to the
distributor and will continue to occupy the service address after the date the
gas is required.
Notwithstanding the foregoing, the distributor may terminate the contract if the
customer has interfered with the distributor’s pipes, mains, metering equipment or
other equipment, or used the distributor’s natural gas service without its consent.
4.10 ACT OF GOD
4.10 FORCE MAJEURE
In the event of an act of Goda force majeure, the obligations of the parties are set out in
the RatesTariff.
Mis en forme : Anglais (États-Unis)
Mis en forme : Retrait : Gauche :
1,87 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,14 cm +
Retrait : 1,77 cm, Taquets de
tabulation : 2,5 cm,Gauche + Pas à
2,54 cm
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
21
5.
5.1
CHAPTER 5 – MEASUREMENT
METERING EQUIPMENT
5.1.1
Metering equipment belonging to the distributor
The distributor shall determine the type of metering equipment to be used at the
customer delivery point. It shall install, operate and maintain metering equipment to
measure the natural gas withdrawn by the customer.
The customer may not modify or altertamper with the distributor’s metering
equipment.
5.1.2 Location of and access to the metering equipment
The distributor shall determine the location of its metering equipment.
The distributor shall hold, at no cost, all rights of entry, rights-of-way and
accessesrights of access to its metering equipment. The customer shall take the
necessary steps to enable the distributor to exercise those rights at the following
times:
1°1.
at any time for reasons of safety;
2°2.
between 8:00 a.m. and 9:00 p.m. from Monday to Friday except for
statutory holidays or at any other time agreed with the customer, for any
other reason.
Mis en forme : Retrait : Gauche :
1,87 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,14 cm +
Retrait : 1,77 cm, Taquets de
tabulation : 2,5 cm,Gauche + Pas à
2,54 cm
The customer shall not interfere with access to the distributor’s metering
equipment.
5.1.3
Metering equipment belonging to the customer
The customer may install, operate and maintain inon pipes belonging to him his own
metering equipment at his own expense.
However, the customer’s equipment shall be installed downstream from the
distributor’s metering equipment.
TheCustomer metering equipment that belongs to the customer shall be installed,
operated and maintained in a manner that does not interfere with the distributor’s
activities.
Mis en forme : Retrait : Gauche : 1
cm
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
22
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
23
5.2
MEASUREMENT OF VOLUME OF NATURAL GAS WITHDRAWN
The metering equipment shall indicate the volume of natural gas withdrawn by the
customer, either in metric or in imperial units. For billing purposes, the imperial units
shall be converted to metric units.
Depending on the type of metering equipment used, a pressure factor may be applied.
5.3
READING OF METERING EQUIPMENT
5.3.1
Reading by the distributor
The distributor shall choose the reading method to be used. The reading of the
metering equipment may be done on site or by a remote device.
However, if the customer requests a reading method other than the one chosen by
the distributor, the distributor may bill the customer for the actual costs ofincurred
as a result of using the reading method requested by the customer.
5.3.2
Mis en forme : Anglais (États-Unis)
Frequency of readings
The distributor shall read the metering equipment with all reasonable diligence
using a method that is compatibleconsistent with the efficient operation of its
business.
The distributor shall read the metering equipment every two (2) months.
To the extent possible, however, the distributor shall read the metering equipment
daily for customers who take charge of their transportation service, or monthly for
customers served under rates 3 to 9.
When the meter reader does not have access to a customer’s meter for more than
four (4) months from the date of the last reading, the distributor shall take the
necessary steps to have the meter read as soon as possible.
5.3.3
Mis en forme : Anglais (États-Unis)
Reading by the customer
When the distributor has not obtained a reading in accordance with sectionSection
5.3.2, it shall forward a meter reading card to the customer, who is then required to
call in the reading to the distributor by telephone.
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
24
HoweverIn addition, upon arrivalarriving at the service address and at the end of the
contract, the customer shall provide to the distributor, at the distributor’s request, a
reading of the metering equipment. Otherwise, the distributor shall estimate the
volume withdrawn and the distributor may revise that estimate when the distributor
obtains a reading of the metering equipment.
5.4
Mis en forme : Anglais (États-Unis)
VOLUME OF NATURAL GAS WITHDRAWN BY THE CUSTOMER
The volume of natural gas withdrawn shall be calculated by determining the difference
between two (2) consecutive readings of the metering equipment. If the distributor does
not obtain a reading of the metering equipment before the bill is issued, the distributor
shall estimate the volume of natural gas withdrawn by the customer.
5.5
DEFECTIVE METERING EQUIPMENT
If the customer doubts the accuracy of the distributor’s metering equipment, he shall so
notify the distributor as soon as possible.
If the distributor determines that there is a defect in the metering equipment that may
have an impact on the billing, it shall so inform the customer as soon as possible.
The customer and the distributor may, at any time, request verification of the metering
equipment in accordance with the Electricity and Gas Inspection Act, R.S.C. 1985,
c. E-4.
If the customer initiates a request for verification of the metering equipment, which
according to and the distributor isdoes not inaccuratedoubt its accuracy, the distributor
shall so inform the customer and isshall be authorized to bill him the fees set out in the
RatesTariff if the metering equipment provesproved to be accurate within the allowable
limits.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
25
6.
6.1
CHAPTER 6 – BILLING
BILLING METHODS
6.1.1
Volume of natural gas billed
The distributor shall bill the customer monthly for the actual or estimated volume
of natural gas withdrawn at the service address.
The billing shall be based on the actual or estimated volume ofat each metering
device.equipment. However, if the distributor uses more than one metering
deviceequipment at a single customer delivery point, the billing shall be based on
the sum of the volumes withdrawn at those various metering devicesequipments as
though there were only one.
When a customer served underbilled at a rate other than Rate 1 or 2 is billed on the
basis of an estimateestimated volume, his bill shall be revised and forwardedsent to
him when the actual volume is known.
6.1.2
Mis en forme : Anglais (États-Unis)
Contractual obligations
If applicable, the distributor shall bill the customer a minimum annual obligation
and/or a financial contribution in accordance with sectionSection 4.3.2.
If the customer asks the distributor to turn off and seal the metering equipment
temporarily, he shall continue to be billed the monthly fixed charge set out in the
RatesTariff.
6.1.3
Mis en forme : Anglais (États-Unis)
Correction of error
If the customer notes an error in his bill, he shall so inform the distributor.
If the distributor notes or is informed of an error on the customer’s bill, it shall
analyse the bill and notify the customer of the results. If a correction is required, it
shall issue a corrected bill. The corrected bill shall replace any other bill issued for
the billing period in question.
If the correction results in an amount owing to the distributor by the customer, the
customer may agree on a payment arrangementagreement with the distributor to pay
the amount owing, without any late payment charge or interest, as long as he
complies with the agreed payment dates.
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
26
6.1.4
Billing period covered by the correction
If the correction results in an amount owing to the distributor by the customer, the
period covered by the retroactive correction may not exceed three (3) years from the
issue date of the corrected bill resulting from the analysis referred to in
sectionSection 6.1.3.
However, the retroactive correction shall apply to the entire period affected by the
error in the following cases:
1°1.
the distributor was unable to read the metering equipment because it
was unable to exercise its rights of access thereto and was also unable to
obtain the reading from the customer in accordance with sectionSection
5.3.3;
the customer has interfered with the distributor’s pipes, mains,
2°2.
metering equipment or other equipment, or used the distributor’s natural gas
without its consent;
Mis en forme : Retrait : Gauche :
1,87 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,14 cm +
Retrait : 1,77 cm, Taquets de
tabulation : 2,5 cm,Gauche + Pas à
2,54 cm
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
the error is the result of intentional damage to the distributor’s
3°3.
metering equipment;
4°4.
the customer was aware of the billing error or the defect in the
metering equipment and failed to inform the distributor thereof.
If the retroactive correction results in an amount owing to the customer by the
distributor, it coversshall cover the entire period affected.
6.2
BILLS
6.2.1
Issue
Except when a contract ends, the distributor shall issue a bill within a maximum of
six (6) business days following:
1°1.
the last day of the month; or
2°2.
the date the metering equipment was read.
6.2.2
Sending
The bill shall be sent to the customer the business day after it is issued, except in the
case of customers billed in accordance with the system applicable to high-pressure
meters. In such cases, the bill shall be sent six (6) business days after it is issued.
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,9 cm +
Retrait : 2,54 cm
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
27
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
28
6.2.3
Delivery
The distributor shall send the bill to the customer monthly in accordance with
sectionSection 6.1.1.
The bill shall be sent by any means selected by the distributor, in
particularincluding by mail.
6.2.4
Mis en forme : Anglais (États-Unis)
Information appearing on the bill
The bill shall include at least the following items:
1°1. Distributor’s telephone number(s);
2°2. Telephone number in case of emergency;
3°3. Billing date;
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 2,22 cm +
Retrait : 2,86 cm
4°4. Name of customer;
5°5. Account number;
6. Meter number;
6°7. Service address;
7°8. Billing address;
8°9. Applicable rate;
9°10.
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 2,22 cm +
Retrait : 2,86 cm
Billing period;
10°11. Consumption, specifying whether actual or estimated;
11°12. Total amount billed;
12°13. Amount in arrears and late payment charge;
13°14. Due date;
15. Monthly fixed chargeConsumption history available, if applicable;
14°16. Minimum annual obligation, if applicable;
15°17. Amount of last payment;
18. Interest onAmount of financial contribution requested from customer to
make investment economic, if applicable;
16°19. Amount of deposit and interest paid, if applicable.
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 2,22 cm +
Retrait : 2,86 cm
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 2,22 cm +
Retrait : 2,86 cm
Mis en forme : Police :Non Gras
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
29
7.
7.1
CHAPTER 7 – PAYMENT
DUE DATE
There shall be at least 15 days between the billing date and the due date indicated on the
bill.
The customer shall pay the total amount payablebilled that appears on the bill no later
than the due date shown thereon.
The customer may contact the distributor at any time to propose a payment
arrangementagreement as provided in sectionSection 9.1.
7.2
TERMS
7.2.1
Payment methods
The customer shall pay his bill in Canadian dollars in one of the following ways:
1°1.
through his financial institution, in particular by automatic
withdrawal or by Internet;
2°2.
by mail (for cheques and money orders);
3°3.
in person at the distributor’s head office.
Regardless of the method of payment selected, the payment is made whendate shall
be the date the distributor receives the payment from the customer.
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,9 cm +
Retrait : 2,54 cm
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
The distributor shall bill the customer the feesfee provided in the RatesTariff for
each cheque returned by a financial institution, except in the case of an error for
which the distributor is responsible.
7.2.2
Offset prohibition
Unless he has obtainedThe customer may not, without the distributor’s express
written consent, the customer may not deduct from his payment any sum, regardless
of whether the distributor owes the customer such a sum or whether the customer
claims that such a sum isan amount owed to him the customer by the distributor or a
customer claim against the distributor.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
30
7.2.3
Budget billing plan
A customer using natural gas for heating under rates 1 or 2 and who, at the time of
the application, is not in arrears, may subscribeavail himself, at any time, and at no
additional cost, toof the budget billing plan, on the terms established by the
distributor. (for review and approval, page 77 of the decision).
Mis en forme : Surlignage
The budget billing plan runs for 11 months, from September of the current year to
July of the following year.
Mis en forme : Retrait : Gauche : 0
cm
The distributor shall determine the amount of the payment when the customer
subscribes toopts for the budget billing plan. The amount shall be based on the
consumption history at the service address, on variation of temperature, on the
applicable rate and on the number of payments between the date the customer opts
for the plan and the following month of August. When a consumption history is not
available, the amount shall be based on an estimate of consumption.
The budget billing plan shall run for 12 months, from September of the current year
through August of the following year.
The amount of the monthly payment shall be revised twice a year: in March or
April, and when the plan is renewed in September.
Mis en forme : Surlignage
The balance or excess in the budget billing plan shall be debited or credited on the
July bill. In August, the customer is billed for that month’s consumption.August
bill. The budget billing plan begins again in September of each year.
Mis en forme : Surlignage
The distributor shall inform the customer of the amount of the monthly payment
when it is determined or revised, as the case may be, by indicating it on the bill.
Mis en forme : Surlignage
The budget billing plan is terminated when a customer moves. Any balance in the
plan is debited or credited on the customer’s next bill.
A customer who no longer wishes to unsubscribe fromavail himself of the budget
billing plan may shall so inform the distributor and may do so at any time, without
prior notice. TheTermination of the budget billing plan shall be terminatedtake
effect on the customer’s next bill.
Mis en forme : Surlignage
The distributor may terminate a customer’s budget billing plan fromafter the
second consecutive month in which the distributor receives the monthly payment is
received after the due date. The customer’s bill shall include a notification that the
budget billing plan has been terminated.
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
31
7.3
LIABILITY
7.3.1
Written contract
All customers who have signedentered into the same contract shall be jointly and
severally liable for full payment of the natural gas bills.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
32
7.3.2
Other contract
All customers at the same service address shall be jointly and severally liable for
full payment of the natural gas bills on which they are specifically identified by
name.
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
33
8.
8.1
CHAPTER 8 – DEPOSIT
REQUIREMENT
If the distributor requires a deposit for natural gas service at a service address, it shall
inform the customer of the reasons for it.
The customer may paysatisfy the deposit inrequirement by paying a cash amount or by
providing equivalent security in order to guarantee payment for natural gas services.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
If the deposit is paid in cash and the customer is an individual, the individual shall
provide his social insurance number. The distributor may use the social insurance number
for tax purposes only.
8.1.1
Domestic use
8.1.1.1 Natural gas service request
When service is requested, the distributor may require a deposit in the
following cases:
1°1.
the customer has been unduly negligent in the past in
payingunduly neglected to regularly pay his natural gas bills on
time;
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 3,49 cm +
Retrait : 4,13 cm
the customer fails to provide the following mandatory
2°2.
information in accordance with sectionSection 4.2.1: family name
and given name, date of birth and last address occupied in the 12
months preceding the request;
3°3.
the customer has in the past interfered with the distributor’s
pipes, mains, metering equipment or other equipment, or has used
the distributor’s natural gas without its consent.
8.1.1.2 During the term of the contract
The distributor may require a deposit in the following cases:
1°1. the customer’s natural gas service has been interrupted by the
distributor for non-payment of a bill on the due date.
However, the distributor shall not require a deposit from a
customer using natural gas for space heating if the service
interruption for non-payment and the reconnection both occur
between December 1 and March 1 of the following year;
Mis en forme : Retrait : Gauche :
3,62 cm, Numéros + Niveau : 4 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 4,44 cm +
Retrait : 5,08 cm
Mis en forme : Retrait : Gauche :
4,25 cm
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
34
2°2. the customer has in the past interfered with the distributor’s
pipes, mains, metering equipment or other equipment, or has used
the distributor’s natural gas without its consent.
8.1.2
Other uses
Mis en forme : Retrait : Gauche :
3,62 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 0,63 cm +
Retrait : 1,27 cm
Mis en forme : Retrait : Gauche :
4,25 cm
8.1.2.1 Natural gas service request
When service is requested, the distributor may require a deposit:.
8.1.2.2 During the term of the contract
The distributor may require a deposit in the following cases:
1°1.
the customer has failed to pay a natural gas bill on the due
date during the last 12 months;
2°2.
the customer has in the past interfered with the distributor’s
pipes, mains, metering equipment or other equipment, or has used
the distributor’s natural gas without its consent;
at a particular timesome point during the last 24 months, the
3°3.
customer has usedavailed himself of or was under the protection of
the Bankruptcy and Insolvency Act, R.S.C. 1985, c. B-3, the
Companies’ Creditors Arrangement Act, R.S.C. 1985, c. C-36, or the
Farm Debt Mediation Act, S.C. 1997, c. 21.
8.2
AMOUNT
The amount of the deposit required by the distributor shall be based on estimated or
historical volumes withdrawn at the service address during a 12-month period.
8.2.1
Domestic use
If the customer’s service is interrupted for non-payment, in accordance with
sectionSection 9.4.2, for the first time during the lastin 12 months, the amount of the
deposit shall not exceed the amount of the highest bill during a 12-month period.
In any other situation, the amount of the deposit shall not exceed the sum of the
amounts of the highest two (2) highest consecutive bills during a 12-month period.
Mis en forme : Retrait : Gauche :
3,12 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,63 cm +
Retrait : 2,27 cm
Mis en forme : Retrait : Gauche : 3
cm, Suspendu : 0,75 cm, Numéros +
Niveau : 1 + Style de numérotation : 1,
2, 3, … + Commencer à : 1 +
Alignement : Gauche + Alignement :
1,63 cm + Retrait : 2,27 cm
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
35
8.2.2
Other uses
The amount of the deposit shall not exceed the sum of the two (2)amounts of the
highest two (2) consecutive bills during a 12-month period.
8.3
PAYMENT
The cash deposit shall be paid to the distributor in accordance with the payment methods
as specified in sectionSection 7.2.1. The paymentremittance of any other security shall be
made in accordance with the terms and conditions thereof. The distributor shall confirm
in writing the payment of the deposit.
Mis en forme : Anglais (États-Unis)
If the metering equipment is turned off and sealed, the deposit shall be paid before the
metering equipment is unsealed and turned on by the distributor.
If the metering equipment is not turned off or sealed, the deposit shall be paid within the
time indicated by the distributor, in accordance with sectionSection 7.1.
The distributor shall transfer any cash deposit to a trust account.
8.4
RETENTION PERIOD
A deposit may be initially retained for:
1°1.
12 consecutive months if it involves a customer who uses natural gas for
domestic use;
2°2.
36 consecutive months if it involves a customer who uses natural gas for
any other use.
If the customer does not pay at least one natural gas bill on the due date during the
deposit retention period, the distributor shall renew the deposit retention period for a
period equal to the initial retention period.
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 0,95 cm +
Retrait : 1,59 cm
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
36
8.5
INTEREST ON THE CASH DEPOSIT
8.5.1
Interest rate
The deposit shall produce interest that belongs to the customer.
The annual interest rate on the deposit shall be established on January 1 of each year
as follows: 97% multiplied by the average prime rate of the distributor’s main
bankersbanker at that date less 2.5%.
The distributor shall submit to the Régie de l’énergie, no later than January 30 of
each year, a declarationreport showing the rate and the source of the information
used to establish it.
8.5.2
Payment of interest
During the deposit retention period, the distributor shall credit the interest earned
onproduced by the deposit inon the first bill issued onat the anniversary
datebeginning of the depositeach calendar year.
8.6
USE OR REMITTANCE TO THE CUSTOMER
8.6.1
Use of the deposit
8.6.1.1 During the term of the contract
During a contract term and notwithstanding a customer’s request to that
effect, the distributor may not apply the deposit to a natural gas bill.
However, in the case of a service interruption for non-payment under
section, as provided in Section 9.4.2, if the bill issued following the
interruption for non-payment is unpaid on the due date, the distributor may,
without prejudice to its other rights and recourses, apply against the bill, by
offsetting, the cash deposit or the proceeds from the disposition of any other
security provided by the customer.
Mis en forme : Anglais (États-Unis)
8.6.1.2 On termination of the contract
by offsettingThe distributor may, without prejudice to its other rights and
recourses, apply against a bill the customer has not paid, by offsetting, the
cash deposit or the proceeds from the disposition of any other security
provided by the customer against the bill.
Mis en forme : Retrait : Gauche : 2,5
cm
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
37
8.6.1.2 On termination of the contract
The distributor may, without prejudice to its other rights and recourses,
apply by offsetting the cash deposit or the proceeds from the disposition of
any other security provided against a bill the customer has not paid.
After application to the unpaid bill, any balance from the cash deposit or
other security shall be returned to the customer.
8.6.2
RemittanceReturn of the deposit
Within 30 days of the expiration of the deposit retention period, the distributor shall
reimburserefund to the customer his total cash deposit with any interest not yet
credited, or return the security it holds to the customer. Reimbursement The refund
may be made by cheque if the customer so requests.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
38
9.
9.1
CHAPTER 9 – COLLECTION
PAYMENT ARRANGEMENTAGREEMENT
The customer may contact the distributor at any time to propose a payment arrangement.
The objective of the arrangement shall beagreement to spread any the payment of the
unpaid amounts unpaid byowing on the due date over a period of time as well asand to
provide for full payment of the bills issued during the period covered by the
arrangementagreement.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
The distributor shall inform the customer of this possibility on any collection notice sent
to him.
9.2
PAYMENT DEFAULT
The customer shall immediately pay in full any amount unpaid on the due date.
9.3
LATE PAYMENT CHARGE
A late payment charge shall be added to the unpaid balance in accordance with the terms
and conditions set out in the RatesTariff.
9.4
COLLECTION PROCEDURES
With the exception of the cases specifically covered by Anthe Act respecting the mode of
payment for electric and gas service in certain buildings, R.S.Q., c. M-37, the collection
procedures for non-payment on the due date shall be as follows.
9.4.1
Collection notices
1°1. Reminder:
If a bill remains unpaid after the due date, a reminder shall appear on the
customer’s next bill. The bill shall notify the customer that he may
contact the distributor to propose a payment arrangementagreement.
2°2. Initial notice:
If a bill remains unpaid following the reminder, the distributor shall
send a written notice under separate cover to the billing address. The
Mis en forme : Retrait : Gauche :
2,62 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,14 cm +
Retrait : 1,77 cm
Mis en forme : Retrait : Gauche :
2,62 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,14 cm +
Retrait : 1,77 cm
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
39
notice shall inform the customer that failing payment, natural gas
service may be interrupted, and that he may contact the distributor to
propose a payment arrangementagreement.
The distributor shall bill the notice charge as set out in the RatesTariff.
3°3. Final notice :
If a bill remains unpaid after the reminder and the initial notice have
been sent, the distributor shall deliver a final notice to a domestic-use
customer at the billing address, using a method that provides proof of
delivery. The final notice shall inform the customer that if he fails to
makeunless payment is made, natural gas service may be interrupted,
and that he may contact the distributor to propose a payment
arrangementagreement.
Mis en forme : Retrait : Gauche :
2,62 cm, Numéros + Niveau : 1 +
Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,14 cm +
Retrait : 1,77 cm
Before interrupting service for non-payment between December 1 and
March 1 of the following year, the distributor shall contact a domesticuse customer who uses natural gas for space heating in order to propose
a payment arrangementagreement.
In the case of customers using natural gas for other uses, the distributor
shall deliver a final notice to the service address, or send a final notice
under separate cover to the billing address, using a method that provides
proof of delivery.
The distributor shall bill the notice charge as set out in the RatesTariff.
9.4.2
Interruption for non-payment
If the amount indicateddemanded in the final notice or agreed to under a payment
arrangementagreement remains unpaid, the distributor may interrupt natural gas
service. In that event, the distributor shall request thatask the customer to notify the
owner of the propertybuilding affected by the interruption, if applicable.
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
Mis en forme : Anglais (États-Unis)
However, between December 1 and March 1 of the following year, the distributor
may only interrupt the natural gas service of a domestic-use customer who uses
itnatural gas for space heating in the following cases only:
1°1. the customer and the distributor have not entered into a payment
arrangementagreement; or
2°2. the customer is not complying with the
reachedagreement entered into with the distributor.
payment arrangement
Mis en forme : Numéros + Niveau : 1
+ Style de numérotation : 1, 2, 3, … +
Commencer à : 1 + Alignement :
Gauche + Alignement : 1,14 cm +
Retrait : 1,77 cm
D-2008-155, R-3523-2003, 2008 12 19
Appendix II
40
9.5
RECONNECTION
Following a service interruption for non-payment, the distributor shall reconnect the
service when the customer pays the amounts owing, and the reconnection charges set out
in the RatesTariff and any deposit required.
Page 4 : [1] Modifier
Unknown
Code de champ modifié
Page 4 : [2] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [3] Modifier
Unknown
Code de champ modifié
Page 4 : [4] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [5] Modifier
Unknown
Code de champ modifié
Page 4 : [6] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [7] Modifier
Unknown
Code de champ modifié
Page 4 : [8] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [9] Modifier
Unknown
Code de champ modifié
Page 4 : [10] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [11] Modifier
Unknown
Code de champ modifié
Page 4 : [12] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [13] Modifier
Unknown
Code de champ modifié
Page 4 : [14] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [15] Modifier
Unknown
Code de champ modifié
Page 4 : [16] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [17] Modifier
Unknown
Code de champ modifié
Page 4 : [18] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [19] Modifier
Unknown
Code de champ modifié
Page 4 : [20] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [21] Modifier
Code de champ modifié
Unknown
Page 4 : [22] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [23] Modifier
Unknown
Code de champ modifié
Page 4 : [24] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [25] Modifier
Unknown
Code de champ modifié
Page 4 : [26] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [27] Modifier
Unknown
Code de champ modifié
Page 4 : [28] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [29] Modifier
Unknown
Code de champ modifié
Page 4 : [30] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [31] Modifier
Unknown
Code de champ modifié
Page 4 : [32] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [33] Modifier
Unknown
Code de champ modifié
Page 4 : [34] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [35] Modifier
Unknown
Code de champ modifié
Page 4 : [36] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [37] Modifier
Unknown
Code de champ modifié
Page 4 : [38] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [39] Modifier
Unknown
Code de champ modifié
Page 4 : [40] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [41] Modifier
Unknown
Code de champ modifié
Page 4 : [42] Mis en forme
Police :Calibri, 11 pt, Français (Canada)
Auteur
Page 4 : [43] Modifier
Unknown
Code de champ modifié
Page 4 : [44] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [45] Modifier
Unknown
Code de champ modifié
Page 4 : [46] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [47] Modifier
Unknown
Code de champ modifié
Page 4 : [48] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [49] Modifier
Unknown
Code de champ modifié
Page 4 : [50] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [51] Modifier
Unknown
Code de champ modifié
Page 4 : [52] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [53] Modifier
Unknown
Code de champ modifié
Page 4 : [54] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [55] Modifier
Unknown
Code de champ modifié
Page 4 : [56] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [57] Modifier
Unknown
Code de champ modifié
Page 4 : [58] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [59] Modifier
Unknown
Code de champ modifié
Page 4 : [60] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [61] Modifier
Unknown
Code de champ modifié
Page 4 : [62] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [63] Modifier
Code de champ modifié
Unknown
Page 4 : [64] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [65] Modifier
Unknown
Code de champ modifié
Page 4 : [66] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [67] Modifier
Unknown
Code de champ modifié
Page 4 : [68] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [69] Modifier
Unknown
Code de champ modifié
Page 4 : [70] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [71] Modifier
Unknown
Code de champ modifié
Page 4 : [72] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [73] Modifier
Unknown
Code de champ modifié
Page 4 : [74] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [75] Modifier
Unknown
Code de champ modifié
Page 4 : [76] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [77] Modifier
Unknown
Code de champ modifié
Page 4 : [78] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [79] Modifier
Unknown
Code de champ modifié
Page 4 : [80] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [81] Modifier
Unknown
Code de champ modifié
Page 4 : [82] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [83] Modifier
Unknown
Code de champ modifié
Page 4 : [84] Mis en forme
Police :Calibri, 11 pt, Français (Canada)
Auteur
Page 4 : [85] Modifier
Unknown
Code de champ modifié
Page 4 : [86] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [87] Modifier
Unknown
Code de champ modifié
Page 4 : [88] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [89] Modifier
Unknown
Code de champ modifié
Page 4 : [90] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [91] Modifier
Unknown
Code de champ modifié
Page 4 : [92] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [93] Modifier
Unknown
Code de champ modifié
Page 4 : [94] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [95] Modifier
Unknown
Code de champ modifié
Page 4 : [96] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [97] Modifier
Unknown
Code de champ modifié
Page 4 : [98] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [99] Modifier
Unknown
Code de champ modifié
Page 4 : [100] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [101] Modifier
Unknown
Code de champ modifié
Page 4 : [102] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [103] Modifier
Unknown
Code de champ modifié
Page 4 : [104] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [105] Modifier
Code de champ modifié
Unknown
Page 4 : [106] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [107] Modifier
Unknown
Code de champ modifié
Page 4 : [108] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [109] Modifier
Unknown
Code de champ modifié
Page 4 : [110] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [111] Modifier
Unknown
Code de champ modifié
Page 4 : [112] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [113] Modifier
Unknown
Code de champ modifié
Page 4 : [114] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [115] Modifier
Unknown
Code de champ modifié
Page 4 : [116] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [117] Modifier
Unknown
Code de champ modifié
Page 4 : [118] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [119] Modifier
Unknown
Code de champ modifié
Page 4 : [120] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [121] Modifier
Unknown
Code de champ modifié
Page 4 : [122] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [123] Modifier
Unknown
Code de champ modifié
Page 4 : [124] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [125] Modifier
Unknown
Code de champ modifié
Page 4 : [126] Mis en forme
Police :Calibri, 11 pt, Français (Canada)
Auteur
Page 4 : [127] Modifier
Unknown
Code de champ modifié
Page 4 : [128] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [129] Modifier
Unknown
Code de champ modifié
Page 4 : [130] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [131] Modifier
Unknown
Code de champ modifié
Page 4 : [132] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [133] Modifier
Unknown
Code de champ modifié
Page 4 : [134] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [135] Modifier
Unknown
Code de champ modifié
Page 4 : [136] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [137] Modifier
Unknown
Code de champ modifié
Page 4 : [138] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [139] Modifier
Unknown
Code de champ modifié
Page 4 : [140] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [141] Modifier
Unknown
Code de champ modifié
Page 4 : [142] Mis en forme
Auteur
Anglais (États-Unis)
Page 4 : [142] Mis en forme
Auteur
Anglais (États-Unis)
Page 4 : [143] Modifier
Unknown
Code de champ modifié
Page 4 : [144] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [145] Modifier
Unknown
Code de champ modifié
Page 4 : [146] Mis en forme
Police :Calibri, 11 pt, Français (Canada)
Auteur
Page 4 : [147] Modifier
Unknown
Code de champ modifié
Page 4 : [148] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [149] Modifier
Unknown
Code de champ modifié
Page 4 : [150] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [151] Modifier
Unknown
Code de champ modifié
Page 4 : [152] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [153] Modifier
Unknown
Code de champ modifié
Page 4 : [154] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [155] Modifier
Unknown
Code de champ modifié
Page 4 : [156] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [157] Modifier
Unknown
Code de champ modifié
Page 4 : [158] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [159] Modifier
Unknown
Code de champ modifié
Page 4 : [160] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [161] Modifier
Unknown
Code de champ modifié
Page 4 : [162] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [163] Modifier
Unknown
Code de champ modifié
Page 4 : [164] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [165] Modifier
Unknown
Code de champ modifié
Page 4 : [166] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [167] Modifier
Code de champ modifié
Unknown
Page 4 : [168] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [169] Modifier
Unknown
Code de champ modifié
Page 4 : [170] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [171] Modifier
Unknown
Code de champ modifié
Page 4 : [172] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [173] Modifier
Unknown
Code de champ modifié
Page 4 : [174] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [175] Modifier
Unknown
Code de champ modifié
Page 4 : [176] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [177] Modifier
Unknown
Code de champ modifié
Page 4 : [178] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [179] Modifier
Unknown
Code de champ modifié
Page 4 : [180] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [181] Modifier
Unknown
Code de champ modifié
Page 4 : [182] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [183] Modifier
Unknown
Code de champ modifié
Page 4 : [184] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [185] Modifier
Unknown
Code de champ modifié
Page 4 : [186] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [187] Modifier
Unknown
Code de champ modifié
Page 4 : [188] Mis en forme
Police :Calibri, 11 pt, Français (Canada)
Auteur
Page 4 : [189] Modifier
Unknown
Code de champ modifié
Page 4 : [190] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [191] Modifier
Unknown
Code de champ modifié
Page 4 : [192] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [193] Modifier
Unknown
Code de champ modifié
Page 5 : [194] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [195] Modifier
Unknown
Code de champ modifié
Page 5 : [196] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [197] Modifier
Unknown
Code de champ modifié
Page 5 : [198] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [199] Modifier
Unknown
Code de champ modifié
Page 5 : [200] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [201] Modifier
Unknown
Code de champ modifié
Page 5 : [202] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [203] Modifier
Unknown
Code de champ modifié
Page 5 : [204] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [205] Modifier
Unknown
Code de champ modifié
Page 5 : [206] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [207] Modifier
Unknown
Code de champ modifié
Page 5 : [208] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [209] Modifier
Code de champ modifié
Unknown
Page 5 : [210] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [211] Modifier
Unknown
Code de champ modifié
Page 5 : [212] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [213] Modifier
Unknown
Code de champ modifié
Page 5 : [214] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [215] Modifier
Unknown
Code de champ modifié
Page 5 : [216] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [217] Modifier
Unknown
Code de champ modifié
Page 5 : [218] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [219] Modifier
Unknown
Code de champ modifié
Page 5 : [220] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [221] Modifier
Unknown
Code de champ modifié
Page 5 : [222] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [223] Modifier
Unknown
Code de champ modifié
Page 5 : [224] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [225] Modifier
Unknown
Code de champ modifié
Page 5 : [226] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [227] Modifier
Unknown
Code de champ modifié
Page 5 : [228] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [229] Modifier
Unknown
Code de champ modifié
Page 5 : [230] Mis en forme
Police :Calibri, 11 pt, Français (Canada)
Auteur
Page 4 : [231] Modifier
Unknown
Code de champ modifié
Page 5 : [232] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [233] Modifier
Unknown
Code de champ modifié
Page 5 : [234] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [235] Modifier
Unknown
Code de champ modifié
Page 5 : [236] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [237] Modifier
Unknown
Code de champ modifié
Page 5 : [238] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [239] Modifier
Unknown
Code de champ modifié
Page 5 : [240] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [241] Modifier
Unknown
Code de champ modifié
Page 5 : [242] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [243] Modifier
Unknown
Code de champ modifié
Page 5 : [244] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [245] Modifier
Unknown
Code de champ modifié
Page 5 : [246] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [247] Modifier
Unknown
Code de champ modifié
Page 5 : [248] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [249] Modifier
Unknown
Code de champ modifié
Page 5 : [250] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [251] Modifier
Code de champ modifié
Unknown
Page 5 : [252] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [253] Modifier
Unknown
Code de champ modifié
Page 5 : [254] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [255] Modifier
Unknown
Code de champ modifié
Page 5 : [256] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [257] Modifier
Unknown
Code de champ modifié
Page 5 : [258] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [259] Modifier
Unknown
Code de champ modifié
Page 5 : [260] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [261] Modifier
Unknown
Code de champ modifié
Page 5 : [262] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [263] Modifier
Unknown
Code de champ modifié
Page 5 : [264] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [265] Modifier
Unknown
Code de champ modifié
Page 5 : [266] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [267] Modifier
Unknown
Code de champ modifié
Page 5 : [268] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [269] Modifier
Unknown
Code de champ modifié
Page 5 : [270] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [271] Modifier
Unknown
Code de champ modifié
Page 5 : [272] Mis en forme
Police :Calibri, 11 pt, Français (Canada)
Auteur
Page 4 : [273] Modifier
Unknown
Code de champ modifié
Page 5 : [274] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [275] Modifier
Unknown
Code de champ modifié
Page 5 : [276] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [277] Modifier
Unknown
Code de champ modifié
Page 5 : [278] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [279] Modifier
Unknown
Code de champ modifié
Page 5 : [280] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [281] Modifier
Unknown
Code de champ modifié
Page 5 : [282] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [283] Modifier
Unknown
Code de champ modifié
Page 5 : [284] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [285] Modifier
Unknown
Code de champ modifié
Page 5 : [286] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [287] Modifier
Unknown
Code de champ modifié
Page 5 : [288] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [289] Modifier
Unknown
Code de champ modifié
Page 5 : [290] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [291] Modifier
Unknown
Code de champ modifié
Page 5 : [292] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [293] Modifier
Code de champ modifié
Unknown
Page 5 : [294] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [295] Modifier
Unknown
Code de champ modifié
Page 5 : [296] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [297] Modifier
Unknown
Code de champ modifié
Page 5 : [298] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [299] Modifier
Unknown
Code de champ modifié
Page 5 : [300] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [301] Modifier
Unknown
Code de champ modifié
Page 5 : [302] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [303] Modifier
Unknown
Code de champ modifié
Page 5 : [304] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [305] Modifier
Unknown
Code de champ modifié
Page 5 : [306] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [307] Modifier
Unknown
Code de champ modifié
Page 5 : [308] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [309] Modifier
Unknown
Code de champ modifié
Page 5 : [310] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [311] Modifier
Unknown
Code de champ modifié
Page 5 : [312] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [313] Modifier
Unknown
Code de champ modifié
Page 5 : [314] Mis en forme
Police :Calibri, 11 pt, Français (Canada)
Auteur
Page 4 : [315] Modifier
Unknown
Code de champ modifié
Page 5 : [316] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [317] Modifier
Unknown
Code de champ modifié
Page 5 : [318] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [319] Modifier
Unknown
Code de champ modifié
Page 5 : [320] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [321] Modifier
Unknown
Code de champ modifié
Page 5 : [322] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [323] Modifier
Unknown
Code de champ modifié
Page 5 : [324] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [325] Modifier
Unknown
Code de champ modifié
Page 5 : [326] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [327] Modifier
Unknown
Code de champ modifié
Page 5 : [328] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [329] Modifier
Unknown
Code de champ modifié
Page 5 : [330] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [331] Modifier
Unknown
Code de champ modifié
Page 5 : [332] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [333] Modifier
Unknown
Code de champ modifié
Page 5 : [334] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [335] Modifier
Code de champ modifié
Unknown
Page 5 : [336] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [337] Modifier
Unknown
Code de champ modifié
Page 5 : [338] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [339] Modifier
Unknown
Code de champ modifié
Page 5 : [340] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [341] Modifier
Unknown
Code de champ modifié
Page 5 : [342] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [343] Modifier
Unknown
Code de champ modifié
Page 5 : [344] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [345] Modifier
Unknown
Code de champ modifié
Page 5 : [346] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [347] Modifier
Unknown
Code de champ modifié
Page 5 : [348] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [349] Modifier
Unknown
Code de champ modifié
Page 5 : [350] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [351] Modifier
Unknown
Code de champ modifié
Page 5 : [352] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [353] Modifier
Unknown
Code de champ modifié
Page 5 : [354] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 5 : [354] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [355] Modifier
Code de champ modifié
Unknown
Page 5 : [356] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [357] Modifier
Unknown
Code de champ modifié
Page 5 : [358] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [359] Modifier
Unknown
Code de champ modifié
Page 5 : [360] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [361] Modifier
Unknown
Code de champ modifié
Page 5 : [362] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [363] Modifier
Unknown
Code de champ modifié
Page 5 : [364] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [365] Modifier
Unknown
Code de champ modifié
Page 5 : [366] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [367] Modifier
Unknown
Code de champ modifié
Page 5 : [368] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [369] Modifier
Unknown
Code de champ modifié
Page 5 : [370] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [371] Modifier
Unknown
Code de champ modifié
Page 5 : [372] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [373] Modifier
Unknown
Code de champ modifié
Page 5 : [374] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [375] Modifier
Unknown
Code de champ modifié
Page 5 : [376] Mis en forme
Police :Calibri, 11 pt, Français (Canada)
Auteur
Page 4 : [377] Modifier
Unknown
Code de champ modifié
Page 5 : [378] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [379] Modifier
Unknown
Code de champ modifié
Page 5 : [380] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [381] Modifier
Unknown
Code de champ modifié
Page 5 : [382] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [383] Modifier
Unknown
Code de champ modifié
Page 5 : [384] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [385] Modifier
Unknown
Code de champ modifié
Page 5 : [386] Mis en forme
Auteur
Police :Calibri, 11 pt, Français (Canada)
Page 4 : [387] Modifier
Unknown
Code de champ modifié
Page 5 : [388] Mis en forme
Police :Calibri, 11 pt, Français (Canada)
Auteur