Supply Management System for Office and IT Supplies
Frequently Asked Questions
Q1
A1
What products are included in the new agreement with Supreme Basics?
Office supplies, paper, ink and toner, and technology supplies.
Q2
A2
How do I get started with Supreme Basics?
Setup your account by completing the form provided through the account
registration link on the U of S eMarket webpage or contact Supreme Basics
direct (see contact information located on the U of S eMarket webpage).
Q3
A3
How do I contact Supreme Basics?
A list of contacts is located on the U of S eMarket webpage.
Q4
A4
How do I know if I am getting the contract price?
When you connect to the online ordering system through the U of S eMarket
webpage, the online pricing is live and reflects the contract pricing negotiated
with Supreme Basics.
Q5
A5
How do I place orders with Supreme Basics?
All orders should be made through the online ordering system on the U of S
eMarket webpage. However, you can submit a purchase requisition to
Purchasing Services if the transaction total is over the PCard limit of $5,000.
Q6
A6
Is user training available for the Supreme Basics online system?
There are four options: 1) an online PowerPoint tutorial is available on the U of S
eMarket webpage; 2) printable copy of the tutorial; 3) Supreme Basics training
sessions for U of S staff to be offered in August/September; or 3) you can call the
dedicated customer service representative, Samantha Waters, for personal
assistance (see contact information located on the U of S eMarket webpage).
Q7
A7
Can I order Exam Booklets and Opscan Test Answer Sheets?
Yes, Exam Booklets and Opscan Sheets are available in stock. These products
can be ordered online, using the following product codes:
For OPSCAN SHEETS 500 Sheets/package, to order please use Product code:
OPSCA-00
For EXAM BOOKLETS 125 booklets/package, to order please use Product code:
EXAMB-00
Q8
A8
Who do I contact for help or if I have questions?
Supreme Basics has a dedicated U of S customer service team in place to
support our contract (see contact information on the U of S eMarket webpage).
Q9
What if I need a specific product that I cannot find online or in the
catalogue?
Contact the Supreme Basics dedicated U of S customer service team for
assistance (see contact information on the U of S eMarket webpage).
A9
Q10
A10
How do I order a catalogue item when the system will not accept the
product code?
The item may not be included in the contract. Examples include furniture,
printers, network components, etc.
Q11
A11
How do I return an item, and what is the return policy?
Supreme Basics will accept returned items under the following conditions:
 Any defective product can be returned for replacement or credit.
 Any product can be returned for credit as long as it is in re-saleable condition
and in the original packaging.
 Contact the dedicated U of S Supreme Basics customer service team to have
your return picked up.
 Complete the Return Authorization form on the online system.
 Where possible, include a copy of the original packing slip, invoice or
purchase order with your return to speed up the returns process.
 Returns can be made through the Supreme Basics delivery person.
 There are no time limits for returns.
 Special order items require approval prior to their return.
Q12
A12
What is the regular delivery schedule?
Deliveries will be made on Mondays, Wednesdays and Fridays. In the event of a
statutory holiday, your order will be delivered on the next scheduled delivery day.
Q13
A13
What if I require a rush delivery outside of the regular delivery schedule?
Contact the dedicated U of S Supreme Basics customer service team and they
will work to fulfill your requirements.
Q14
A14
What do I do if my order does not arrive when expected?
Check your order status online or contact the dedicated U of S Supreme Basics
customer service team.
Q15
I only have a small order to place – will I be charged an additional fee for
placing an order under $50?
No, there is no minimum order. However, to support sustainability and efficient
use of resources you are encouraged to plan ahead and place larger orders,
rather than placing more frequent small orders.
A15
Q16
A16
Sustainability – What do I do with my used printer cartridges?
Supreme Basics will take back your empty toner and ink cartridges as part of
their sustainability program and they will ensure they are properly recycled.
Simply return them to the Supreme Basics driver on the next visit, or contact the
dedicated customer service team, or add a note on your next online order to
request a pickup.
Q17
Sustainability – What do I do with all of the packaging and/or boxes that the
products come in?
As part of their sustainability program, Supreme Basics will take back their boxes
for re-use, and recyclable packaging will be properly recycled. Simply return
them to the Supreme Basics driver on the next visit, or contact the dedicated
customer service team, or add a note on your next online order to request a
pickup.
A17
Q18
A18
Who is responsible for the contract and any contract performance issues?
Vanessa Becker – Procurement & Contracts Specialist, Purchasing Services
Tel:
966-6712
Email: Vanessa.becker@usask.ca.