0BTable of Contents 2008
Hyperion 9 Installation/Troubleshooting Guide
Academic Information and Systems – April 2008 Hyperion 9 Troubleshooting & Installation 1 0BTable of Contents A Step by step instructional guide on how to
troubleshoot/re-install Hyperion Interactive Reporting Web Client, an essential element for
opening any Hyperion report online or via Internet Explorer.
Table of Contents
Checking Access Level on Computer ............................................................................................................. 3
For Windows XP ........................................................................................................................................ 3
For Windows Vista .................................................................................................................................... 4
Trusted Site ................................................................................................................................................... 5
For Internet Explorer 7 .............................................................................................................................. 5
Enabling Cookies for Hyperion Site ............................................................................................................... 8
For Internet Explorer 7 .............................................................................................................................. 8
Uninstalling Hyperion Interactive Reporting Web Client ............................................................................. 9
Windows XP .............................................................................................................................................. 9
For Windows Vista .................................................................................................................................. 11
Reinstalling Hyperion Interactive Report Web Client ................................................................................. 13
For Windows XP ...................................................................................................................................... 13
For Windows Vista .................................................................................................................................. 14
2 1BChecking Access Leevel on Computer Checkking Acccess Lev
vel on Co
omputerr
For Wind
dows XP
ou start, plea
ase make su
ure you are an
a administrrator on the computer.
Before yo
Check yo
our account settings via one of the fo
ollowing methods:
•
•
Start Æ Settin
S
ngs Æ Contrrol Panel Æ User Accou
unts
S
Start
Æ Control Panel Æ User Accou
unts
•
•
Look for yourr userid unde
er the User Name
N
Colum
mn
U
Under
Group, it should sa
ay Administrrators, if it do
oes not, plea
ase contact your IT
te
echnician forr assistance.
Academic IInformation an
nd Systems – A
April 2008
Hyperio
on 9 Troublesho
ooting & Installation 3 1BChecking Access Level on Computer For Windows Vista
•
Start Æ Settings Æ Control Panel Æ Change account type under User Accounts
•
•
Look for your userid under the User Name Column
Under Group, it should say Administrators, if it does not, please contact your IT
technician for assistance.
4 2BTrusted Site Trusted Site
For Internet Explorer 7
To ensure that you will be able to open your report properly, you should add the Hyperion
Server as a Trusted Site.
•
Highlight and copy the following link: https://reporting.drexel.edu
•
Open Internet Explorer, go to Tools Æ Internet Options
5 2BTrusted Site •
Under the Security Tab, click on Trusted sites and then the Sites button
•
Paste the URL in the Add this website to the zone field and then click Add
•
If browser does not recognize site as a safe site, it will display the Internet Icon in the
status bar, instead of displaying a Trusted sites with a check mark symbol.
6 2BTrusted Site •
In addition, since Hyperion report will display in a pop up window, if the browser
does not recognize the site as a safe site, it might get blocked by the pop-up blocker. If
you have another any third party toolbar installed (i.e. Google, Yahoo toolbar, etc),
please ensure to turn off pop-up blocking for Hyperion.
•
To unblock pop-ups, right click on the message and select Always Allow Pop-ups from
This Site… and then click OK to add the site to Pop-up Block Settings as an Allowed
site.
•
If a pop-up is being blocked, the following icon will display in the status bar of Internet
Explorer.
7 3BEnabling Cookies for the Hyperion Site Enabling Cookies for the Hyperion Site
For Internet Explorer 7
•
•
•
Open Internet Explorer, go to Tools Æ Internet Options
Under the Privacy Tab, click on Sites
In the Address of website text box, enter drexel.edu. Click the Allow button to add the
address to the Managed websites list.
•
Click OK and OK to exit
8 3BEnabling Cookies for the Hyperion Site Uninstalling Hyperion Interactive Reporting Web Client
Windows XP
•
•
Go to Control Panel Æ Add or Remove Programs
Click on Hyperion Interactive Reporting Web Client, click the Change/Remove button
•
Click Yes to proceed •
When complete, click OK 9 3BEnabling Cookies for the Hyperion Site Windows XP Users ONLY: It is also recommended to clear the objects found in the Internet Explorer Temporary Internet Files •
Go to Internet Options, click Setting found in the General Tab under Browsing History •
Delete the object from the list. Sample Filename: 10 3BEnabling Cookies for the Hyperion Site For Windows Vista
•
Go to Control Panel Æ Uninstall a program under Programs
•
Click on Hyperion Interactive Reporting Web Client, then click Uninstall/Change
11 3BEnabling Cookies for the Hyperion Site •
Click Yes to completely remove Hyperion Interactive Reporting Web Client •
If you get a prompt regarding some shared files cannot be uninstalled, click OK to continue. •
When complete, click OK 12 4BReinstalling Hyperion Interactive Reeport Web Client Reinstalling Hypeerion Intera
active Rep
port Web Client
C
For Wind
dows XP
•
•
erion Reportting and ope
en a report again,
a
you’ll get
g the follow
wing promptt:
Log into Hype
R
Right
click on
n the informa
ation bar and
d select Insta
all ActiveX Control…
C
•
Click Install
If yo
ou do not utiliize Help in Hyyperion, makee sure it is no
ot checked and click Next to proceed. W
When it is done installing, clicck OK on the Hyperion Inteeractive Repo
orting Web Cllient Setup prrompt. To
o speed up insstallation p
process, unccheck if you don
n’t use Help in Hyperion Fin
nally, REST
TART your computer. Please note
e that withou
ut restarting your computer
after re-in
nstallation of Hyperion Web
W Client, you
y might ge
et a blank sccreen when you try to op
pen
any repo
ort.
13 4BReinstalling Hyperion Interactive Report Web Client For Windows Vista
•
•
•
Log into Hyperion Reporting and open a report again, you’ll get the following prompt:
Right click on the information bar and select Install ActiveX Control… Click Run and Yes any Security Warning or Alerts •
If you get any User Account Control prompt, click Continue to proceed 14 4BReinstalling Hyperion Interactive Reeport Web Client ou do not utiliize Help in Hyyperion, makee sure Help Fiiles is not cheecked and clicck Next to If yo
proceed. When it is do
one installingg, click OK on the Hyperion
n Interactive R
Reporting Weeb Client Setu
up prompt. Fin
nally, REST
TART your computer. Please note
e that withou
ut restarting your computer
after re-in
nstallation of Hyperion Web
W Client, you
y might ge
et a blank sccreen when you try to op
pen
any repo
ort.
15