Business & Administration Qualification Review 2013: Rules
of Combination
Level 1 Award/Certificate/Diploma in Business & Administration
Group A: Mandatory Units
Title
Credit
Level
Principles of personal performance and development
TBC
1
Principles of business
TBC
1
Work with others in a business environment
TBC
1
Working in a healthy and safe way in a business environment
TBC
1
Manage personal time and work
TBC
1
Synoptic unit
TBC
1
Title
Credit
Level
Use telephone systems
TBC
1
Prepare text from notes
TBC
1
Store and retrieve information
TBC
1
Meet and welcome visitors in a business environment
TBC
1
Handle mail
TBC
1
Use office equipment
TBC
1
Maintain and issue stationery
TBC
1
Provide reception services
TBC
2
Produce business documents
TBC
2
Use a diary system
TBC
2
ERR unit (to be decided which units to use)
TBC
2
IT units (to be decided which units to use)
TBC
1
Customer service units (to be decided which units to use)
TBC
1
Group B: Optional Units
Units in blue are to be imported from other suites.
©2013 Skills CFA
Qualification RoC Business & Administration - 05.13 • Page 1
Level 2 Award/Certificate/Diploma in Business & Administration
Group A: Mandatory Units
Title
Credit
Level
Produce business documents
TBC
2
Understanding the use of research in business
TBC
2
Communication in a business environment
TBC
2
Synoptic unit
TBC
2
Principles of business
TBC
1
Manage personal performance and development
TBC
2
Develop working relationships with colleagues
TBC
2
ERR unit
TBC
2
Credit
Level
TBC
2
Maintain and operate information storage and retrieval systems
TBC
2
Use a diary system
TBC
2
Buddy a colleague to develop their skills
TBC
2
Take minutes of meetings
TBC
2
Handle mail
TBC
2
Provide reception services
TBC
2
Prepare text using touch typing
TBC
2
Prepare text from shorthand
TBC
2
Prepare text from recorded audio instruction
TBC
2
Understanding the use of research in business
TBC
2
Archive information
TBC
2
Use and maintain office equipment and supplies
TBC
2
Contribute to the organisation of an event
TBC
2
Organise business travel and/or accommodation
TBC
2
Provide administrative support for meetings
TBC
2
Administer human resource records
TBC
2
Administer the recruitment and selection process
TBC
2
Administer parking dispensations
TBC
2
Finance for administrators
TBC
2
Design a presentation
TBC
3
Deliver a presentation
TBC
3
Create bespoke business communications documents
TBC
3
Understanding business planning and reporting
TBC
2
Health and safety
TBC
2
Group B: Optional Units
Unit Ref
Title
Collate and report information
©2013 Skills CFA
Qualification RoC Business & Administration - 05.13 • Page 2
IT units (to be decided which units to use)
TBC
2
Customer service units (to be decided which units to use)
TBC
2
Supervise a team
TBC
2
Contribute to running a project
TBC
3
Units in blue are to be imported from other suites.
Unit in red: advise if you think it is appropriate to include a L1 unit in L2 qualification.
©2013 Skills CFA
Qualification RoC Business & Administration - 05.13 • Page 3
Level 3 Award/Certificate/Diploma in Business & Administration
Group A: Mandatory Units
Title
Credit
Level
Communicate in a business environment
TBC
3
Contribute to the continuous improvement of business performance
TBC
3
Synoptic unit
TBC
3
Manage own personal professional development
TBC
3
Develop working relationships with colleagues
TBC
2
ERR unit
TBC
2
Title
Credit
Level
Negotiate in a business environment
TBC
3
Develop a presentation
TBC
3
Deliver a presentation
TBC
3
Create bespoke business communications documents
TBC
3
Contribute to the design and implementation of an information system
TBC
3
Supervise the use of information systems
TBC
3
Evaluate the organisation of business travel or accommodation
TBC
3
Contribute to the organisation of an event
TBC
2
Organise business travel and/or accommodation
TBC
2
Provide administrative support in schools
TBC
3
Administer parking and traffic challenges, representations and civil parking appeals
TBC
3
Administer statutory parking and traffic appeals
TBC
3
Administer parking and traffic debt recovery
TBC
3
Administer legal files
TBC
3
Build legal case files
TBC
3
Manage legal case files
TBC
3
Understanding the legal context of business
TBC
4
Prepare text using touch typing
TBC
2
Prepare text from shorthand
TBC
2
Prepare text from recorded audio instruction
TBC
2
Develop working relationships with external stakeholders
TBC
4
Supervise a team
TBC
2
Contribute to running a project
TBC
3
Deliver, monitor and evaluate customer service to internal customers
TBC
3
Deliver, monitor and evaluate customer service to external customers
TBC
3
Supervise an office facility
TBC
3
Set and manage a budget
TBC
3
Chair, lead and manage meetings
TBC
3
Group B: Optional Units
©2013 Skills CFA
Qualification RoC Business & Administration - 05.13 • Page 4
IT units (to be decided which units to use)
TBC
2
Customer service units (to be decided which units to use)
TBC
2
Finance units (to be decided which units to use)
TBC
3
Project management (to be decided which units to use)
TBC
3
Medical units (to be decided which units to use)
TBC
2&3
Marketing units (to be decided which units to use)
TBC
3
HR units (to be decided which units to use)
TBC
2-4
Units in blue are to be imported from other suites.
©2013 Skills CFA
Qualification RoC Business & Administration - 05.13 • Page 5
Level 4 Award/Certificate/Diploma in Management and Leadership
Group A: Mandatory Units
Title
Credit
Level
Manage the work of an administrative function
TBC
4
Principles of administration
TBC
4
Synoptic unit
TBC
4
Set and manage a budget
TBC
3
Develop and maintain professional networks
TBC
4
Develop and implement an operational plan
TBC
4
Principles of business
TBC
4
Credit
Level
Group B: Optional Units
Title
Contribute to the design and development of an information system
4
Manage information systems
4
Support environmental sustainability in a business environment
4
Resolve problems
4
Prepare specifications for contracts
4
Manage events
4
Principles of quality management
4
Negotiate in a business environment
3
Chair lead and manage meetings
3
Manage physical resources
4
Design business processes
5
Encourage innovation within a team
3
Plan business risk mitigation control measures
4
Principles of business and finance
5
H&S unit
4
IT units (to be decided which units to use)
4
Customer service units (to be decided which units to use)
4
Project management (to be decided which units to use)
4
Marketing units (to be decided which units to use)
4
Units in blue are to be imported from other suites.
©2013 Skills CFA
Qualification RoC Business & Administration - 05.13 • Page 6