Trust Board Meeting: Wednesday 13th January 2016 TB2016.09 Title Integrated Performance Report – Month 8 Status For report History The report provides a summary of the Trust’s performance against a range of key performance indicators as agreed by the Trust Board. Board Lead(s) Mr Paul Brennan, Director of Clinical Services Key purpose Strategy TB2016.09_ Integrated Performance Report M8 Assurance Policy Performance Page 1 of 34 Oxford University Hospitals NHS FT TB2016.09 Integrated Performance Report Month 8 Executive Summary 1. Key Highlights on performance • • • • • • • 2. Areas of exception on performance • • • • • • • • 3. The percentage of adult inpatients that had a VTE risk assessment in November was 97.64% against the standard of 95%. Diagnostic waits over 6 weeks, 42 patients waited over 6 weeks at the end of November, achieving 0.34% against the standard of no more than 1% waiting over 6 weeks. The 18 week RTT Incomplete standard was achieved in November at 92.41% against the standard of 92%. Seven of the eight cancer standards were achieved in October 2015. MRSA bacteraemia; zero cases were reported in November. Patients spending >=90% of time on stroke unit was 88.33% against a standard of 80% in October. C Difficile, six cases were reported in November. Cancer 62 day screening performance was 88.24% in October against the standard of 90%. Performance against the 4 Hour standard was 88.82% in November. Nine patients waited 52 weeks or more for treatment in November. Delayed Transfers of Care as a percentage of occupied beds is at 12.12% for November against the standard of 3.5%. In November 18 week RTT Admitted performance was 83.98% and NonAdmitted performance was 92.96% against the standards of 90% and 95% respectively. Eight same sex accommodation breaches were reported at the end of November. Staff turnover rate is 13.72%, which is 3.22% above the standard. Staff sickness absence rate was 3.56%, 0.56% above the standard. Key Standards 3.1. 18 Week RTT, A/E and Cancer 3.1.1. 4 Hour 95% standard: Performance in November was 88.82%. 3.1.2. 18 Week Referral to Treatment [RTT] performance: The RTT admitted standard was subject to an agreed plan fail in November with performance at 83.98% against the 90% target. The incomplete standard was achieved at 92.41% against the 92% target but the non-admitted standard was not achieved at 92.96% against the 95% target. 3.1.3. Seven of the eight Cancer Standards were achieved in October 2015. 62 day screening performance was 88.24% against the standard of 90%. 3.2. Activity 3.2.1. Delayed Transfers of Care continue to be a significant concern for the Trust with performance for November at 12.12% against a target of 3.5%. The monthly average within the OUH for November was 144 and 170 across the system. TB2016.09_ Integrated Performance Report M8 Page 2 of 34 Oxford University Hospitals NHS FT 4. TB2016.09 Monitor Assessment 4.1. Whilst Monitor’s Access and Outcomes matrix operates on a quarterly basis (except for RTT) the Trust monitors performance against this matrix on a monthly basis. The Trust monthly score to date is set out below. April May June July Aug Sept Oct Nov Score 2 1 0 0 1 2 2 1 Standards Not Achieved 62 day cancer 4 hour 62 day cancer - - 4 hour 4 hour 62 day cancer 4 hour 4 hour 62 day screening Note: Target score is zero. Note: November figures exclude Cancer as figures awaited from Open Exeter. 4.2. The Q2 actual performance was a score of 1 as across the Quarter the 62 day cancer standard was achieved. 5. Workforce 5.1. Turnover increased from 13.5% in October to 13.7% in November and is 3.2% above the KPI target. Increasing substantive capacity remains a priority and initiatives to assist staff in their ability to remain employed in Oxford are being pursued in tandem. 6. Additional Appendices 6.1. There are two new reports attached in appendix 2 and 3 respectively, the Efficiency and Utilisation report focusing on length of stay, patient flow and detail on the delayed discharges. The Quarterly monitoring report has been added for completeness. 7. Recommendations The Trust Board is asked to receive the Integrated Performance Report for Month 8. Paul Brennan Director of Clinical Services January 2016 TB2016.09_ Integrated Performance Report M8 Page 3 of 34 ORBIT Reporting Trust Board Integrated Performance Report November 2015 At A Glance report Data Quality Indicator The data quality rating has 2 components. The first component is a 5 point rating which assesses the level and nature of assurance that is available in relation to a specific set of data. The levels are described in the box below. Rating Required Evidence 1 Standard operating procedures and data definitions are in place. 2 As 1 plus: Staff recording the data have been appropriately trained. 3 As 2 plus: The department/service has undertaken its own audit. 4 As 2 plus: A corporate audit has been undertaken. As 2 plus: An independent audit has been undertaken (e.g. by the Trust's internal or external auditors). 5 Escalation report Graph Legend Underachieving Standard Plan/ Target Current Year Performance Previous Year Performance The second component of the overall rating is a traffic-light rating to include the level of data quality found through any auditing / benchmarking as below Rating Green Data Quality Satisfactory Amber Data can be relied upon but minor areas for improvement identified. Red Unsatisfactory/significant areas for improvement identified. Page 4 of 34 Efficiency and Utilisation Report 2015-16 APPENDIX A: Efficiency and Utilisation IPR report Dec-15 Patients staying greater than 21 days and discharged in month OUH 2015-16 Average Number of ward transfers Number of patients with more than 3 ward stays in one spell 0.7 0.1 0.1 0.1 0.1 0.1 0.1 0.1 123 111 129 149 126 140 121 105 March February January December November October September August July June May April * Excluding EAU,Discharge lounge, SEU, ITU( Adult, Neuro, Cardiac & Paeds) This indicator records the number of ward moves that are less clinically appropriate. Wards where a definitive clinical decision has been made to move the patient to, such as ITUs, Transfer Lounge, Emergency Admissions Units have been removed. 21084 11840 9524 8726 5922 March 21746 11934 10771 9009 5922 March 20784 11915 9636 9313 5792 February 17985 10122 8656 8479 5649 February November 20394 11725 9689 9675 5896 January October 20263 11536 9712 9221 5923 January September 17556 9942 8384 8504 5873 December August 18247 10362 9066 8172 5730 December July Total number of first outpatient attendances 1st outpatient attends following GP referral Other refs for a first outpatient appointment Admissions and Day Cases Non-elective FFCEs June 2015-16 May OUH April Number of Elective FFCEs - Admissions and Day Cases These figures are sourced from the statutory Monthly Activity Return (MAR) submitted to Unify each month. For the first 8 months of 15/16 elective inpatients (1%) continue to grow, however, non-elective spells are only slightly raised since last year (0.8%), and ED type 1 attendances are now level with the same period last year. May June July August September October November Number of patients April Average LOS on Discharged Spells 0 to 2 Days 12429 13034 13727 14121 12674 13710 13451 13139 2 to 5 Days 1523 1604 1602 1571 1538 1505 1565 1545 5 to 7 Days 468 513 526 508 524 482 468 519 7 to 14 Days 741 731 687 681 652 683 729 652 14+ Days Total number of patients OUH Number of bed days Average LOS 626 611 602 640 603 634 664 591 15787 16493 17144 17521 15991 17014 16877 16446 0 to 2 Days 4870 4947 5084 5209 4848 4983 5025 4986 2 to 5 Days 5754 6043 6016 5970 5821 5697 5851 5833 5 to 7 Days 3024 3315 3390 3270 3390 3090 3055 3333 7 to 14 Days 7635 7501 7162 6975 6810 7130 7465 6737 14+ Days 18672 18345 19014 19248 19288 20083 19978 18547 Total number of Bed days 39955 40151 40666 40672 40157 40983 41374 39436 3.95 Average LOS Elective 3.93 4.30 4.30 4.12 4.11 4.70 4.15 Average LOS Non-elective 4.73 4.33 4.45 4.48 4.71 4.53 4.57 4.38 Average LOS Non-elective non- emergency 3.22 3.34 3.29 3.18 3.29 3.37 3.33 3.66 Day case 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Average LOS (excluding daycases) 4.25 4.10 4.17 4.13 4.28 4.32 4.22 4.14 1 The table shows the profile of stays for all admitted patients to all sites of the hospitals across the OUH. It is quite stark that in October, just under 4% of the patients admitted to the hospitals accounts for over 48% of all bed days* consumed. Conversely, almost 80% of admitted patients account for 12% of all bed days consumed.The trend on length of stay is generally down. All PODs are showing a reduced length of stay for the first few months of 15/16 compared with the same period for 14/15. * bed days are counted for each midnight stay. Page 5 of 34 Efficiency and Utilisation Report 2015-16 OUH Average Number of patients 486 423 586 589 493 565 570 577 594 626 613 623 625 608 615 638 Wednesday 623 642 665 627 603 659 584 626 Thursday 502 657 625 612 636 627 612 632 Friday 527 683 667 669 629 658 619 673 Saturday 329 338 357 331 333 363 355 344 Total number of Patients 234 229 234 222 218 237 237 223 14300 15644 16187 16595 15184 16132 15950 15650 The table and chart show the profile of discharges by day of the week by month. It is clear from the information, that the drop off in discharges over the weekends, and through Monday, will be a contributory factor in there often being a capacity and patient flow problem at the start of the working week. Average Discharges by day of the week November 673 638 626 March February January December November October September August July Monday Tuesday Sunday Total June Day of the week May April Discharge Profile Average number of Discharges in Month by Day of Discharge 632 577 Current Month as Chart 344 223 Monday Tuesday Wednesday Thursday Friday Saturday 2 Sunday Page 6 of 34 Efficiency and Utilisation Report 2015-16 OUH Average Number of patients 15 17 19 21 18 17 18 20 103 108 119 121 106 116 119 116 13:00 to 16:59 Hours 194 203 214 214 199 213 210 218 17:00 to 20:59 Hours 146 155 167 159 147 169 147 146 Total number of Patients 18 21 21 21 20 21 21 22 14300 15644 16187 16595 15184 16132 15950 15650 March February January December November October September August July 00:00 to 08:59 Hours 09:00 to 12:59 Hours 21:00 to 23:59 Hours Total June Hour May April Average number of Discharges in Month by Hour of Discharge Level: Trust The chart and table show the profile of discharges within the month by grouped hour of day. The days have been split into grouped hours of day giving 5 broader categories, which generally represent overnight, morning (working hours), afternoon (working hours), early evening and late evening. Nearly 70% of discharges during November fell into the afternoon and early evening brackets. The Transformation Team are currently leading a project to ensure that discharges happen generally much earlier in the day. Average Discharges by Hour November 218 146 116 22 20 00:00 to 08:59 Hours 09:00 to 12:59 Hours 13:00 to 16:59 Hours 17:00 to 20:59 Hours 3 21:00 to 23:59 Hours Page 7 of 34 Efficiency and Utilisation Report 2015-16 Delayed Discharges and Bed Utilisation November 4164 4090 4939 4367 4634 4683 4447 35554 Number of patients Medically fit and not discharged at month end 134 135 159 160 137 184 157 159 Total number of Bed days used by patients Medically fit and not discharged at month end 1484 1316 1834 1680 1701 1901 1865 1818 4% 4% 5% 5% 5% 5% 5% 5% Bed Utilisation - General & Acute 90% 91% 90% 89% 86% 89% 90% 90% Bed Utilisation - Critical Care 75% 71% 76% 82% 79% 79% 74% 75% 30/04/2015 31/05/2015 30/06/2015 31/07/2015 31/08/2015 30/09/2015 31/10/2015 Delayed patients waiting for ongoing care continue to be a major issue for the Trust and the wider health economy. There was a very similar level of DtoCs remaining within the hospital at the end of November as there was at the end of October and September. This is expected to drop significantly during December as the DToC project begins to have an effect. March February January 30/11/2015 31/12/2015 31/01/2016 29/02/2016 31/03/2016 November August October 36780 September 35554 July 36780 June 36780 March October 4140 February September 138 January August 142 December July 146 35554 POD / Admission Meth 2015-16 115 35970 Admissions OUH 147 34771 % Bed days used by patients Medically fit and not discharge at month end 2014-15 149 May 2015-16 123 April OUH 129 December Total number of bed days available *exclude:daycase wards, maty,well babies etc using OPS team bedstock June Total Delayed bed days in month May Number of Delayed patients at month end April *for bed days:exclude:daycase wards, maty,well babies etc using OPS team bedstock Elective 1904 1874 2102 2095 1824 2046 2124 2025 1706 1925 1828 2110 Non- Elective 5284 5536 5460 5761 5451 5342 5625 5512 5652 5216 4727 5303 Non- Elective non-emergency 2077 2144 2053 2086 1991 2022 2193 1942 2022 2109 1802 2112 6977 7692 7351 8175 Day case 7123 7137 7559 8205 7405 7719 7890 7481 Elective 1995 1843 2107 2176 1926 2038 1980 1995 Non- Elective 5283 5673 5654 5601 5395 5479 5602 5464 Non- Elective non-emergency 1997 2167 2059 2072 2008 2046 2101 1948 Day case 6460 6724 7425 7680 6693 7608 7088 6923 4 Daycase activity looks to have reduced, but this is artificial and as a result of chemotherapy now being booked as regular attendances from April 15 onwards. Page 8 of 34 Efficiency and Utilisation Report 2015-16 4 Hour standard by Month November December January February March 30/11/2014 31/12/2014 31/01/2015 28/02/2015 31/03/2015 30/11/2015 31/12/2015 31/01/2016 29/02/2016 31/03/2016 October 31/10/2014 31/10/2015 September 30/09/2014 30/09/2015 August 31/08/2014 31/08/2015 July 2015-16 31/07/2014 31/07/2015 June OUH Type 1&2 # of Attendances Performance # of Attendances Performance # of weeks in which 95% was achieved # Of weeks in Month 30/06/2014 30/06/2015 May 2014-15 31/05/2014 31/05/2015 April 30/04/2014 30/04/2015 *OUH Type 1 & OUH Type 2 10434 90.8% 13517 91.1% 1 5 13482 91.9% 10673 96.4% 3 4 11291 92.4% 12010 96.2% NA NA 13908 94.3% 12282 96.5% NA NA 10211 95.1% 11542 93.8% NA NA 10978 93.8% 11823 90.6% NA NA 13520 91.4% 12519 88.0% NA NA 10651 86.2% 12067 88.8% NA NA 10409 83.8% 11840 83.5% 10191 88.3% 10968 84.9% NA NA NA NA NA NA Performance stabilised in November at a similar level to that in October. Total attendances are now 2% higher than they were last year for the same period. Attendances during November, September and August all showed significantly higher numbers attending thaan in the corresponding months of 2014. *The statutory sitrep reporting has changed from weeks to calendar months during June, therefore the number of weeks during the month performing above 95% will no longer be reported. NA NA October November 905 1759 989 2105 1014 1935 1103 1972 1168 1892 1123 1859 Total number of incompletes 2727 2686 2664 3094 2949 3075 3060 2982 5 March September 245 2441 February August 226 2501 January July On Admitted Pathway Not on Admitted Pathway December June 2015-16 May OUH April 18 week incompletes over 18 weeks There are still a large number of over 18 week wait incomplete pathways, which is growing. In light of the plans to remove the financial penalties for the admitted and non-admitted pathway targets, and for the incomplete target to remain as the only sanctionable RTT target, the Trust will need to address this figure of long waiting incomplete pathways. Page 9 of 34 ORBIT Reporting OUH - Quarterly Monitoring Report 2015-16 Operational Standards RTT - admitted % within 18 weeks RTT - non-admitted % within 18 weeks RTT - incomplete % within 18 weeks % <=4 hours A&E from arrival/trans/discharge %patients cancer treatment <62-days urg GP ref %patients cancer treatment <62-days - Screen %patients 1st treatment <1 mth of cancer diag %patients subs cancer treatment <31days - Surg %patients subs cancer treatment <31-days - Drugs %patients subs treatment <31days - Radio %2WW of an urg GP ref for suspected cancer %2WW urgent ref - breast symp HCAI - Cdiff Standard Q1 Q2 Q3 90% 95% 92% 95% 85% 90% 96% 94% 98% 94% 93% 93% 69 87.13% 95.07% 93.17% 94.35% 81.35% 91.07% 97.73% 95.98% 100% 98.83% 94.86% 98.17% 15 87.33% 95.07% 92.22% 93.67% 85.22% 96.88% 97.49% 96.03% 99.46% 97.87% 94.64% 93.63% 15 84.95% 93.22% 92.26% 88.41% 86.43% 88.24% 98.53% 95.45% 100% 98.18% 95.38% 93.48% 13 Q4 YTD 86.6% 94.6% 92.6% 92.6% 83.7% 93.4% 97.7% 95.9% 99.8% 98.3% 94.8% 95.4% 43 Year: 2015-16 Division: Division of Children's & Women's,Division of Clinical Support Services,Division of Corporate Services,Division of Education and Training,Division of Estates,Division of Medicine, Rehabilitation & Cardiac,Division of Neuroscience, Orthopaedics, Trauma & Specialist Surgery,Division of Operations & Service Directorate: Acute Medicine & Rehabilitation ,Ambulatory Medicine ,Assurance,Biomedical Research,Cardiology, Cardiac & Thoracic Surgery ,Central Trust Services,Chief Nurse Patient Services & Education,Children's ,Children’s,Critical Care, Pre-operative Assessment, Pain Relief and Resuscitation,CRS Implementation,Directorate of Page 10 of 34 OUH -At A Glance 2015-16 ORBIT Reporting Operational Standards Standard Current Data Period Period Actual YTD Data Quality RTT - admitted % within 18 weeks 90% Nov-15 83.98% 86.6% 3 RTT - non-admitted % within 18 weeks 95% 92% 1% Nov-15 Nov-15 Nov-15 92.96% 92.41% 0.34% 94.6% 92.6% 0.2% Number of attendances at A/E depts in a month 0 0 0 NA Nov-15 Nov-15 Nov-15 Nov-15 4 4 0 12067 % <=4 hours A&E from arrival/trans/discharge 95% Nov-15 Last min cancellations - % of all EL admissions 0.5% Quality Outcomes Standard Current Data Period Period Actual YTD Data Quality Summary Hospital-level Mortality Indicator** NA Mar-15 0.98 2 2 2 Total # of deliveries NA 62% 23% Nov-15 Nov-15 Nov-15 663 61.69% 20.97% 5724 63.8% 21% 3 3 5 15 25 4 96433 4 4 4 2 Proportion of Assisted deliveries 15% NA 0% 80% Nov-15 Nov-15 Nov-15 Nov-15 17.35% 0 3.15% 72.56% 15.6% 0 3.6% 66.3% 5 4 5 4 88.82% 92.6% 5 0 Nov-15 0 0 5 Nov-15 0.34% 0.5% 2 NA Nov-15 8 71 5 0% Nov-15 16.67% 3.2% 2 Number of CAS Alerts received by Trust during the month Number of CAS alerts that were closed having breached during the month 0 Nov-15 0 5 zero Urgent cancellations - 2nd time 0 Nov-15 0 0 0% Oct-15 48.32% Urgent cancellations 74 Dementia CQUIN patients admitted who have had a dementia screen Dementia diagnostic assessment and investigation Dementia :Referral for specialist diagnosis 1 MDA/20 15/027 64.5% 0% Oct-15 79.94% 87.7% 0% Oct-15 100% 100% 0% Nov-15 16.69% 11.7% 2 NA Nov-15 14.14% 22.3% 2 0% Nov-15 24.63% 18.3% 2 NA Nov-15 9.97% 8.4% NA Nov-15 1.51% 1.1% NA Nov-15 2.19% 1% NA Nov-15 83.25% 85% NA Nov-15 95.84% 96.3% NA Nov-15 95.07% 95.3% NA Nov-15 16 111 5 0% Nov-15 93.33% 93.4% 3 NA Nov-15 0 7 5 NA Nov-15 46.43% 31% 5 0% Nov-15 52.9% RTT - incomplete % within 18 weeks % Diagnostic waits waiting 6 weeks or more Zero tolerance RTT waits AP Zero tolerance RTT waits IP Zero tolerance RTT waits NP % patients not rebooked within 28 days 0 Nov-15 40 Contract Variations Open NA Nov-15 12 Contract Notices Open NA Nov-15 2 0 Nov-15 138 1089 3 Delayed transfers of care as % of occupied beds* Theatre Utilisation - Elective 3.5% Nov-15 12.12% 12% 5 80% Nov-15 75.59% 75.8% 3 Theatre Utilisation - Emergency 70% Nov-15 58% 59.4% 2 Theatre Utilisation - Total 75% Nov-15 71.47% 71.8% 2 Results Endorsed within 7 days NA Nov-15 61.78% 53.8% %patients cancer treatment <62-days urg GP ref 85% Oct-15 86.43% 83.7% 5 %patients cancer treatment <62-days - Screen 90% Oct-15 88.24% 93.4% 5 %patients 1st treatment <1 mth of cancer diag 96% Oct-15 98.53% 97.7% 5 %patients subs cancer treatment <31days - Surg 94% Oct-15 95.45% 95.9% 5 %patients subs cancer treatment <31-days Drugs %patients subs treatment <31days - Radio 98% Oct-15 100% 99.8% 5 94% Oct-15 98.18% 98.3% 5 %2WW of an urg GP ref for suspected cancer 93% Oct-15 95.38% 94.8% 5 Delayed transfers of care: number (snapshot)* Proportion of normal deliveries Proportion of C-Section deliveries Maternal Deaths 30 day emergency readmission Medication reconciliation completed within 24 hours of admission Medication errors causing serious harm Patient Experience Safety Patient Satisfaction -Response rate (friends & family -Inpatients) Patient Satisfaction- Response rate (friends & family -Maternity) Patient Satisfaction- Response rate (friends & family -ED) Friends & Family test % not likely to recommend - ED Friends & Family test % not likely to recommend - IP Friends & Family test % not likely to recommend - Mat Friends & Family test % likely to recommend ED Friends & Family test % likely to recommend - IP Friends & Family test % likely to recommend Mat Number SIRIs % of Patients receiving Harm Free Care (Pressure sores, falls, C-UTI and VTE) Never Events Cleaning Scores- % of inpatient areas with initial score >92% Flu vaccine uptake 5 4 3 Page 11 of 34 Operational Standards Standard Current Data Period Period Actual YTD Data Quality 93% Oct-15 93.48% 95.4% 5 0 Nov-15 8 8 3 # patients spend >=90% of time on stroke unit 80% Nov-15 88.33% 89.9% 5 Time to Surgery (% patients having their operation within the time specified according to their clinical categorisation) 0% Nov-15 83.85% 83.3% 3 0 Nov-15 0 2 5 %2WW urgent ref - breast symp Same sex accommodation breaches HCAI - MRSA bacteraemia HCAI - Cdiff % adult inpatients have had a VTE risk assess 6 Nov-15 6 43 5 95% Oct-15 97.75% 97% 5 Quality Safety Finance Capital Financial Risk I&E Standard Falls with moderate harm or greater as a percentage of total harms % of incidents associated with moderate harm or greater # newly acquired pressure ulcers (category 2,3 and 4) Standard Vacancy rate Sickness absence** Turnover rate Substantive staff in post against budget 5% 3% 10.5% 11012.16 5% Current Data Period Period Actual Nov-15 Nov-15 Nov-15 Nov-15 Nov-15 Temporary Workforce expenditure as a total of Workforce expenditure * The figures include acute hospital transfers which are not reported at a National Level ** This measure is collected for a 12 month period preceding the latest period shown 4.26% 3.56% 13.72% 10543.35 6.86% YTD Data Quality YTD NA May-15 0.93% 1.1% NA Nov-15 1.19% 2% NA Oct-15 77 474 Standard Current Data Period Period Actual YTD Data Quality Data Quality Monitor Risk Rating 90% 3 Nov-15 Nov-15 76.39% 2 5 5 Total CIP Performance Compared to Plan 90% Nov-15 86.3% 5 I&E Surplus Margin (%) 1% 90% Nov-15 Nov-15 -0.81% 89.81% 5 Capital Programme Compared to Plan Recurrent CIP Performance Compared to Plan Workforce Workforce Performance Current Data Period Period Actual 3 5 3 Year: 2015-16 Division: Division of Children's & Women's,Division of Clinical Support Services,Division of Corporate Services,Division of Education and Training,Division of Estates,Division of Medicine, Rehabilitation & Cardiac,Division of Neuroscience, Orthopaedics, Trauma & Specialist Surgery,Division of Operations & Service Improvement,Division of Research & Development,Division of Surgery & Oncology,Legacy Division of Cardiac, Vascular & Thoracic,Legacy Division of Musculoskeletal and Rehabilitation,Medicine, Rehabilitation & Cardiac,TRUST,Trust-wide only,Unknown Directorate: Acute Medicine & Rehabilitation ,Ambulatory Medicine ,Assurance,Biomedical Research,Cardiology, Cardiac & Thoracic Surgery ,Central Trust Services,Chief Nurse Patient Services & Education,Children's ,Children’s,Critical Care, Pre-operative Assessment, Pain Relief and Resuscitation,CRS Implementation,Directorate of Medical Staff Training,Directorate of MPET,Division of Clinical Support Services,Division of Corporate Services,Division of Estates,Division of Medicine, Rehabilitation & Cardiac,Division of Neuroscience, Orthopaedics, Trauma & Specialist Surgery,Division of Operations & Service Improvement,Division of Research & Development,Division of Surgery & Oncology,Education and Training,Estates and Facilities,Finance and Procurement,Gastroenterology, Endoscopy and Theatres (CH),Generic Directorate of Clinical Excellence Awards,Horton Management,Human Resources and Admin,Legacy Cardiac, Vascular & Thoracic Surgery,Legacy Cardiology,Legacy Division of Cardiac, Vascular & Thoracic,Legacy Division of Musculoskeletal and Rehabilitation,Legacy Rehabilitation & Rheumatology,Legacy- Anaesthetics, Critical Care & Theatres,MARS -Research & Development,Medical Director,Medicine, Rehabilitation & Cardiac 2,Networks,Neurosciences ,OHIS Telecoms & Med Records,Oncology & Haematology ,Oncology & Haematology ,Orthopaedics,Pathology & Laboratories,Pharmacy,Planning & Communications,Private Patients,Radiology & Imaging,Renal, Transplant & Urology,Specialist Surgery ,Strategic Change,Surgery ,Teaching Training and Research,Theatres, Anaesthetics and Sterile Services,Trauma ,Trust wide R&D,Trust-wide only,Unknown,Women's Page 12 of 34 Capital Programme Compared to Plan What is driving the reported underperformance? What actions have we taken to improve performance Expenditure on some of the Trust’s new capital projects for 2015/16 has started later than originally anticipated. The capital programme is reviewed regularly by the Business Planning Group (BPG). The largest areas of slippage have been on the Swindon Radiotherapy satellite unit, the Horton CT scheme and on the EPR re-procurement. This slippage will impact on 2016/17. Some of the slippage has been managed by bringing additional schemes into this year’s programme. In November the BPG agreed to advance expenditure in the current year on the Clinical Genetics unit, as well as increasing the expenditure on IT infrastructure and on replacing medical equipment. Expected date to meet standard Lead Director Standard Current Data Period Period Actual 90% Nov-15 76.39% YTD The Trust is forecasting to Director of Finance & Procurement underspend the funds set aside for its capital programme by £4m by the end of the year (excluding technical capital expenditure on CEF). This is due to slippage on some schemes and will be managed into 2016/17. Page 13 of 34 RTT - admitted % within 18 weeks What is driving the reported underperformance? What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 90% Nov-15 83.98% 86.6% Admitted performance continues Regular meetings are being held with Divisional to be a challenge in November Teams and the Director of Clinical Services. due to workforce and capacity constraints. Specialties with significant challenges continue to be: • Orthopaedics • Cardiology • Urology • Ophthalmology • Ear Nose & Throat • Neurosurgery • Gynaecology Additional theatres lists are being undertaken and external providers are being used to support some surgical activity. Expected date to meet standard Lead Director Quarter 4 for Trust level standard Director of Clinical Services with risk limited to Orthopaedics, Neurosurgery and Spinal. Page 14 of 34 Zero tolerance RTT waits IP What is driving the reported underperformance? What actions have we taken to improve performance 52 week breaches of incomplete pathways have increased from 2 in October to 4 in November. Four patients waited over 52 weeks or more for treatment in November; two have been admitted and treated in November; one patient has a date for January and the other for February 2016. Expected date to meet standard Lead Director Quarter 4 2015/16 Director of Clinical Services Standard Current Data Period Period Actual YTD 0 Nov-15 4 25 Page 15 of 34 % <=4 hours A&E from arrival/trans/discharge What is driving the reported underperformance? November performance has remained below the 95% standard. There have been some staffing issues with late absences due to sickness. High levels of patients who are delayed transfers of care remain a significant concern for the Trust. What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 95% Nov-15 88.82% 92.6% The System Resilience Group continues to meet weekly, with OCCG, OH, OCC and OUH colleagues to improve patient flow across the system. Escalation is in place with significant focus across all clinical teams to minimize the number of patients waiting over four hours. An Integrated Urgent care Improvement Plan is being implemented. Expected date to meet standard Lead Director Quarter 4 2015/16 Director of Clinical Services Page 16 of 34 % patients not rebooked within 28 days What is driving the reported underperformance? What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 0% Nov-15 16.67% 3.2% The number of 28 days rebooking Clinical teams are focused on forward booking. breaches has deteriorated again in November. Recruitment of key critical theatre staff is ongoing. Expected date to meet standard Lead Director Quarter 4 2015/16 Director of Clinical Services Page 17 of 34 Delayed transfers of care as % of occupied beds* What is driving the reported underperformance? A slight improvement in performance in November at 12.12% compared to 12.41% in October. What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 3.5% Nov-15 12.12% 12% Daily whole system teleconference calls remain in place, with escalation to Oxfordshire colleagues when system is on RED. Weekly meeting with OCCG, OH and OCC colleagues to manage Oxfordshire system issues. Further work is progressing internally to improve the patient flow and discharge process for all patients. Expected date to meet standard Lead Director This system has not agreed a date Director of Clinical Services to achieve this standard. Page 18 of 34 Theatre Utilisation - Emergency What is driving the reported underperformance? What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 70% Nov-15 58% 59.4% A 0.19% deterioration on October Work is progressing internally to review and utilisation performance during improve theatre utilization, developing a November. standardized approach across the Trust to manage emergency lists. Expected date to meet standard Lead Director Quarter 3 2015/16 Director of Clinical Services Page 19 of 34 Same sex accommodation breaches What is driving the reported underperformance? What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 0 Nov-15 8 8 There was one same sex breach This will be investigated further to establish any incident reported by the lessons learned and any required changes in Emergency Assessment Unit practice. (EAU) at the JR which was found not to be clinically justified. This involved eight patients. This is the first reported breach in 10 months. The breach was due to issues with capacity during a very busy clinical time for EAU and the JR. Expected date to meet standard Lead Director December 2015 Chief Nurse Page 20 of 34 Medication reconciliation completed within 24 hours of admission What is driving the reported underperformance? What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 80% Nov-15 72.56% 66.3% 1. With the withdrawal of winter pressure 1. Recurrent funding has been approved to funding in April 2015 and the support seven day ward based pharmacy subsequent removal of all ward based clinical services to a number of MRC clinical clinical pharmacy support on weekends areas across the Horton and JR sites from this has had a drastic effect on stage 2 October 2015. Furthermore reconfiguration of medicines reconciliation figures. weekend working at the CH site has released Medicines reconciliation is now pharmacists on weekends to support a number completed 5/7 days a week in most of clinical areas. Since this change a month-onclinical areas. month improvement can be seen. Areas that have 7/7 ward based services are almost 2. Stage 2 medicines reconciliation relies meeting the standard despite also completing heavily on the completion of stage 1 stage 1 medicines reconciliation. medicines reconciliation completed on admission by the clerking doctor on 2. EPMA training for medical staff to highlight ePMA. Currently 87% of stage 1 importance of completion of reconciling medicines reconciliations are being medication on admission for all admitted completed by ward based clinical patients. Dr. Sudhir Singh leading on pharmacy staff and not medical staff. improving. This has placed a significant new burden on pharmacy staff that was not there 3. Dr Sudhir Singh to identify a medical team to prior to ePMA introduction and champion identified medication admission significantly reduced the time available reconciliation. to complete stage 2 medicines reconciliation. Expected date to meet standard Lead Director April 2016 Medical Director Page 21 of 34 Sickness absence** What is driving the reported underperformance? What actions have we taken to improve performance The Trust’s Centre for Occupational Health and Wellbeing continues to see a high number of mental health referrals and FirstCare records confirm that a principal reason provided by staff for their absence is stress, anxiety, depression, or other psychological illnesses. Whilst, in the majority of cases, these symptoms are not directly linked to work issues, they have a Within the clinical Divisions, the direct impact on the workplace. In response, a number of highest levels of sickness absence interventions and initiatives are being pursued, which aim to are recorded within CSS (4.0%) and provide direct support to staff and managers, and to promote CHWO (3.8%). Illness relating to awareness regarding the recognition and management of mental health is the most mental health-related issues. frequently recorded reason for A key priority has been to offer managers new training staff absence, accounting for the opportunities to explore how they can influence the Trust’s highest number of days lost for the culture and manage their own mental wellbeing, thus helping rolling year to date (i.e. 13.7% of to create and sustain a ‘mentally healthy workplace’. all days lost). The clinical support Associated training, sponsored by NHS Employers, continues to staff group (which comprises be delivered. To date, a total of 92 managers have benefitted health care assistants and other by this important and well-evaluated initiative, and the target support staff) has the highest rate of ensuring at least 100 managers receive training by January of absence (6.0%). 2016 will be exceeded. Requests for team ‘building resilience’ workshops have increased and the Health and Wellbeing Promotion Specialist continues to provide a range of shorter interventions to suit the particular needs of staff and departments. Standard Current Data Period Period Actual 3% Nov-15 3.56% YTD Whilst still above the key performance indicator (KPI) of 3%, sickness absence is now lower than in the same reporting period in the previous year. Expected date to meet standard Lead Director Q2 2016/17 Director Of Organisational Development and Workforce The Trust’s Employee Assistance Programme (EAP), introduced in July 2015, is available for all staff on a 24/7 basis. The EAP facility can be accessed via telephone and online and provides a wealth of information and advice on a number of topics and issues that may be a cause of anxiety. A confidential counselling service is also available. The first quarterly performance report will be received in Q3. Page 22 of 34 Turnover rate What is driving the reported underperformance? Overall staff turnover remains relatively stable at 13.7%. Within the clinical Divisions, MRC has the highest turnover level (14.6%), whilst CHWO has the lowest (11.1%). The two areas which most influence the higher level of turnover in the MRC Division are ambulatory medicine, and acute medicine and rehabilitation, where attrition is greatest amongst clinical support staff and registered nursing staff. What actions have we taken to improve performance Standard Current Data Period Period Actual 10.5% Nov-15 13.72% YTD The work being undertaken to reduce staff turnover levels is strongly linked to the continued recruitment activity aimed at increasing substantive staff capacity. This has a significant and positive impact upon staff motivation and wellbeing, team working, and influences people’s intentions to stay or leave. Whilst increasing substantive capacity remains a priority, other initiatives are being pursued, which aim to assist staff in their ability (from a financial perspective) to remain employed within Oxford where, for example, house and rental prices, in comparison to average salary levels, are the highest in the country. Nationally imposed pay systems and the absence of any form of local salary weighting, combined with multiple years of The highest level of ‘churn’ continues to be pay restraint, present significant challenges. However, within a number of areas (for example radiography) targeted recruitment associated with band 5 employees in and retention premia are being applied. A wider incentive clinical staff groups. scheme, to be applied to band 5 and band 6 clinical staff, has been scoped, with the aim of implementing in the early part of 2016. Furthermore, the efficacy of continuing to apply local spot salaries to certain posts has been assessed, and realignment with national pay scales is planned, again for early next year. A dedicated Nurse Recruitment Advisor post was established in September 2015. The purpose of this role is to provide dedicated support in the recruitment and retention of nursing and midwifery staff. In particular, the post holder is undertaking work to increase the applicant-to-interview rate, review all unsuccessful candidates to determine whether the offer of alternative roles might be appropriate, and (in support of Divisional teams) provide additional direct assistance to the Trust’s recruits from EU countries outside of the UK. The role is directly supporting Divisional nursing teams in the identification of particular interventions to assist staff retention. Expected date to meet standard Lead Director Q4 2016/17 Director Of Organisational Development and Workforce A further initiative aimed at improving retention is the introduction of ‘link grades’. Where applicants excel at interview by demonstrating a high level of motivation, strong work ethic and alignment with Trust values, but lack certain competencies and experience, recruiting managers are able to appoint into a lower grade post called a link grade position. Whilst occupying such a position, individuals are provided with further agreed training and, when considered appropriate, promoted into the higher-banded post. This initiative has already been successful in cardiac physiology and is being applied in radiotherapy. The IM&T department is also adopting link grades as a means by which to compete with private sector competitors. Page 23 of 34 Temporary Workforce expenditure as a total of Workforce expenditure What is driving the reported underperformance? What actions have we taken to improve performance Standard Current Data Period Period Actual 5% Nov-15 6.86% YTD The percentage of pay spent on temporary The Trust continues to focus on recruiting substantively to vacant posts. Current strategies, including the recruitment of qualified nursing staffing has remained above target, staff from EU countries outside of the UK re meeting with success. although the overall trend is downwards. Expenditure on bank and agency capacity in November reflects an improved position compared with the previous month. Nurse agency expenditure remains below the imposed 8% ceiling. The use of bank and agency staff is driven by the need to cover essential staffing requirements where capacity is impacted by gaps in establishment levels, unplanned absence and the requirement to provide intensive “specialing” care to certain categories of patients. Under a new rule introduced in October 2015, all trusts are mandated to reduce nurse agency expenditure to a prescribed ceiling in Q3, Q4 and beyond. The imposed ceiling for OUH is 8% (i.e. expenditure on nurse agency capacity must not exceed 8% of the total nurse pay bill) for the remainder of this financial year. The ceiling further reduces to 6% in 2016/17 and 3% in 2018/19. A second rule dictates that, from October 2015, trusts must secure agency staff via four government approved frameworks, only. This rule is designed to bring: greater transparency on nurse agency expenditure; greater assurance on quality of nursing agency supply, and control on the cost of nursing agency use. Throughout 2015/16, OUH has achieved a marked decrease in non-framework nursing agency spend (i.e. from 19% of total agency expenditure in Month 1 to almost zero, year to date). This reduction has been achieved by working closely with ward managers and service leads to recruit into substantive posts, transfer agency to the bank and removing nonframework suppliers from the NHS Professionals platform as soon as is practicable. Where the procurement of agency staff from a nonframework supplier is deemed to be essential, then approval can only be granted by the Chief Nurse. Notwithstanding the particular focus on In late November 2015 nationally mandated maximum hourly rate caps for all agency staff nursing agency expenditure, these same controls are being applied to were implemented. all categories of staff and demonstrable progress is being made. This initiative is intended to support trusts when they procure workers from agencies and to Strict adherence to the framework will achieve further reductions in encourage staff to return to permanent and bank working. The price caps set are the the charge rates associated with the two main providers (i.e. Crown maximum total hourly rate that trusts may pay for any agency worker. Subject to monitoring, Commercial Services and the National Collaborative Framework). the maximum rates will be further reduced in February and April 2016, such that by April Additional benefits have already been achieved by aggregating the 2016 no agency worker should be rewarded more than an equivalent substantive member of collective purchasing influence of the Shelford Group to obtain a higher staff. This initiative is expected to have a significant impact in reducing the Trust’s volume-based discount, which will deliver in-year and recurrent expenditure on agency staff and in eliminating any agencies which refuse to comply with the savings. These improvements will assist in the achievement of the rate caps. annual ceiling requirement. Expected date to meet standard Lead Director Q2 2016/17 Director Of Organisational Development and Workforce Page 24 of 34 Monitor Risk Rating What is driving the reported underperformance? The Trust’s current liquidity and surplus from operating activities is lower than required to generate a score of “3”. What actions have we taken to improve performance Standard Current Data Period Period Actual 3 Nov-15 2 YTD Divisions and Corporate Departments have action plans in place which will improve their financial performance. These actions together with central mitigations will result in a year end surplus of £5m and improve the Trusts monitor risk rating. However, whilst the achievement of a £5m surplus will strengthen the financial risk rating the forecast for 2015/16 would remain at a 2 without the cash benefit from the sale of an asset which improves the financial risk rating to a 3. It should be noted that Monitor has now changed the methodology they use to measure their risk rating. Expected date to meet standard Lead Director Q4 2015/16 Director of Finance & Procurement Page 25 of 34 Total CIP Performance Compared to Plan What is driving the reported underperformance? There has been slippage in relation to the planned starts of some Divisional and crossDivisional savings schemes. What actions have we taken to improve performance Standard Current Data Period Period Actual 90% Nov-15 86.3% YTD Clinical Divisions are aware they have to make up any slippage in the remainder of the year and their performance is being monitored monthly. Performance against all schemes is monitored at monthly meetings of the Transformation & CIP Steering Group, and Divisions and project managers are required to identify alternative savings when current projects are not forecast to deliver the full level of savings in the year. Mitigating actions have been identified and are expected to improve CIP performance. A CIP workshop has been set up in January to review the current 2016/17 schemes, which will inform the Trusts annual plan for 2016/17. Expected date to meet standard Lead Director The end of year forecast is 89%, Director of Finance & Procurement therefore this standard will not be achieved in Q4. Page 26 of 34 I&E Surplus Margin (%) What is driving the reported underperformance? What actions have we taken to improve performance The Trust is behind plan in the achievement of it’s I&E target surplus, mainly due to expenditure within the Divisions being higher than planned. TME agreed a number of control measures and other mitigations which are in place to rectify the current financial performance and to achieve a year end surplus of £5m. Expected date to meet standard Lead Director Standard Current Data Period Period Actual 1% Nov-15 -0.81% YTD The Trust will meet its key financial targets for the year, however it should be noted that this has been achieved as a result of non-recurrent benefits such as the sale of an asset. As the Trust moves forward into 2016/17 it will be important for the Trust to maintain a tight grip on its expenditure. The Trust is not planning to make Director of Finance & Procurement a 1% I&E surplus in 2015/16. Page 27 of 34 Recurrent CIP Performance Compared to Plan What is driving the reported underperformance? There has been slippage in relation to the planned starts of some Divisional and crossDivisional savings schemes. What actions have we taken to improve performance Standard Current Data Period Period Actual 90% Nov-15 89.81% YTD Divisions are aware that they have to make good any slippage in the remainder of the year and their performance is being monitored monthly. They are also aware that, if any schemes put in place for 2015/16 are non-recurrent, they have to identify additional recurrent savings for 2016/17. Performance against all schemes is monitored at monthly meetings of the Transformation & CIP Steering Group, and Divisions and project managers are required to identify alternative savings when current projects are not expected to deliver the full level of savings. Mitigating actions have been identified and are expected to improve CIP performance although some will only deliver a non-recurrent benefit. Expected date to meet standard Lead Director The end of year forecast is 89%, Director of Finance & Procurement therefore this standard will not be achieved in Q4. Page 28 of 34 RTT - non-admitted % within 18 weeks What is driving the reported underperformance? Non-admitted performance has deteriorated in November and is below the 95% standard. This is due to workforce and an increase in referrals in some specialties. What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 95% Nov-15 92.96% 94.6% Specialties with significant challenges are: • Orthopaedics • Ear Nose & Throat • Cardiology • Urology • Neurosurgery Additional outpatient clinics are being undertaken. Expected date to meet standard Lead Director Quarter 4 Director of Clinical Services Page 29 of 34 Theatre Utilisation - Elective What is driving the reported underperformance? What actions have we taken to improve performance November has seen a slight improvement in elective theatre utilisation compared to October. Clinical teams are focused on improving booking procedures and maximizing productivity. Improvement Plans are being drawn up following the “perfect theatre week” initiative. Expected date to meet standard Lead Director Quarter 4 2015/16 Director of Clinical Services Standard Current Data Period Period Actual YTD 80% Nov-15 75.59% 75.8% Page 30 of 34 Theatre Utilisation - Total What is driving the reported underperformance? What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 75% Nov-15 71.47% 71.8% November has seen a slight Focus continues on productivity for all clinical increase in total theatre utilisation teams both on the day and forward booking. compared with October. Recruitment of key critical theatre staff is ongoing. Actions plans are being drawn up following the “perfect theatre week” initiative. Expected date to meet standard Lead Director Quarter 4 2015/16 Director of Clinical Services Page 31 of 34 %patients cancer treatment <62-days - Screen What is driving the reported underperformance? What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 90% Oct-15 88.24% 93.4% The numbers of 62 day screening Cancer Plan is in place with daily monitoring of are very small. patient numbers to avoid breaches. Two patients breached. Expected date to meet standard Lead Director November 2015 Director of Clinical Services Page 32 of 34 Proportion of normal deliveries What is driving the reported underperformance? What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 62% Nov-15 61.69% 63.8% The rate of normal births is linked Continue to monitor. to LSCS and assisted delivery rates. Changes in monthly rates can be related to a number of factors including the clinical requirements of the women. Expected date to meet standard Lead Director December 2015 Director of Clinical Services Page 33 of 34 Proportion of Assisted deliveries What is driving the reported underperformance? What actions have we taken to improve performance Standard Current Data Period Period Actual YTD 15% Nov-15 17.35% 15.6% There are variations in the Continue to monitor. proportion of assisted births each month because this relates to the LSCS rate and the clinical condition of the mother and baby. The LSCS rate in OUHFT continues to be lower than most units in Thames Valley. Expected date to meet standard Lead Director December 2015 Director of Clinical Services * The figures include acute hospital transfers which are not reported at a National Level ** This measure is collected for a 12 month period preceding the latest period shown Year: 2015-16 Directorate: Acute Medicine & Rehabilitation ,Ambulatory Medicine ,Assurance,Biomedical Research,Cardiology, Cardiac & Thoracic Surgery ,Central Trust Services,Chief Nurse Patient Services & Education,Children's ,Children’s,Critical Care, Pre-operative Assessment, Pain Relief and Resuscitation,CRS Implementation,Directorate of Medical Staff Training,Directorate of MPET,Division of Clinical Support Services,Division of Corporate Services,Division of Estates,Division of Medicine, Rehabilitation & Cardiac,Division of Neuroscience, Orthopaedics, Trauma & Specialist Surgery,Division of Operations & Service Improvement,Division of Research & Development,Division of Surgery & Oncology,Education and Training,Estates and Facilities,Finance and Procurement,Gastroenterology, Endoscopy and Theatres (CH),Generic Directorate of Clinical Excellence Awards,Horton Management,Human Resources and Admin,Legacy Cardiac, Vascular & Thoracic Surgery,Legacy Cardiology,Legacy Division of Cardiac, Vascular & Thoracic,Legacy Division of Musculoskeletal and Rehabilitation,Legacy Rehabilitation & Rheumatology,Legacy- Anaesthetics, Critical Care & Theatres,MARS -Research & Development,Medical Director,Medicine, Rehabilitation & Cardiac 2,Networks,Neurosciences ,OHIS Telecoms & Med Records,Oncology & Haematology ,Oncology & Haematology ,Orthopaedics,Pathology & Laboratories,Pharmacy,Planning & Communications,Private Patients,Radiology & Imaging,Renal, Transplant & Urology,Specialist Surgery ,Strategic Change,Surgery ,Teaching Training and Research,Theatres, Anaesthetics and Sterile Services,Trauma ,Trust wide R&D,Trust-wide only,Unknown,Women's Division: Division of Children's & Women's,Division of Clinical Support Services,Division of Corporate Services,Division of Education and Training,Division of Estates,Division of Medicine, Rehabilitation & Cardiac,Division of Neuroscience, Orthopaedics, Trauma & Specialist Surgery,Division of Operations & Service Improvement,Division of Research & Development,Division of Surgery & Oncology,Legacy Division of Cardiac, Vascular & Thoracic,Legacy Division of Musculoskeletal and Rehabilitation,Medicine, Rehabilitation & Cardiac,TRUST,Trust-wide only,Unknown Page 34 of 34