Chabot College
Fall, 2002
Replaced Fall 2010
Course Outline for Business 28
HUMAN RELATIONS IN THE WORKPLACE
Catalog Description:
28 Human Relations in the Workplace
3 units
Business concepts of individual, group, and organizational human behavior as they affect human
relations, performance, and productivity within the workplace. Strategies and techniques that
influence interpersonal, administrative, and organizational communications and interactions
among people. 3 hours.
[Typical contact hours: 52.5]
Prerequisite Skills:
None
Expected Outcomes for Students:
Upon completion of the course, the student should be able to:
1.
2.
3.
4.
5.
6.
identify the concepts of work, worth, and leisure ethics in the United States today as they
relate to human relations in the workplace;
describe the basic individual and group human behavioral theories and concepts in order
to apply them in the workplace;
explain the individual, group and organizational qualities and concepts that contribute to
job motivation, success, evaluation and rewards;
identify different leadership and management models and styles in order to respond
appropriately with them in different situations;
describe the characteristics and select optional methodologies to deal with managing
change and conflict within the workplace;
apply the communication concepts in order to improve processes.
Course Content:
1.
2.
3.
4.
5.
6.
The United States concept of work ethics expected through human relations by
employers and co-workers
Theories and concepts related to individual behavior and human relations based on
values, perceptions, attitude, and motivators
Theories, concepts, and case studies related to organizational interactions and
performance based on group types, power struggles, processes, and motivators
Administration, management, leadership models and styles: authoritarian, paternalistic,
participate, laissez-faire, crisis and contingency
Methodologies of dealing with change and workplace conflict with individuals, groups,
and institution
Communication concepts for the workplace: processes, channels, and barriers.
Methods of Presentation:
1.
2.
3.
Lectures
Discussions
Audio Visual Aides
Chabot College
Course Outline for Business 28, Page 2
Human Relations in the Workplace
October, 2001
Assignments and Methods of Evaluating Student Progress:
1.
2.
Typical Assignments:
a.
Performance evaluation
b.
Read and analyze case studies
c.
Find a job ad and prepare a cover letter and resume for that job opening
d.
Visit websites of two companies from the list of "100 best companies to work
for in America" and develop the companies' profiles
Methods of Evaluating Student Progress:
a.
Quizzes
b.
Group Projects
c.
Final Examination
Textbook(s) Typical:
Modern Human Relations at Work, Hodgetts, Dryden Press, 2001
Human Relations, Catt & Miller, Irwin, 1999
Special Student Materials:
None
mc 12/05/01
COBS28