Chabot College Program Review Report 2014 ‐2015 Year One of Program Review Cycle Submitted on 11/01/2013 Contact: Mary Dermody Final Forms, 1/18/13
1 Appendix B2: “Closing the Loop” Course‐Level Assessment Reflections. Course Semester assessment data gathered Number of sections offered in the semester Number of sections assessed Percentage of sections assessed Semester held “Closing the Loop” discussion Faculty members involved in “Closing the Loop” discussion Form Instructions:  Complete a separate Appendix B2 form for each Course‐Level assessment reported in this Program Review. These courses should be listed in Appendix B1: Student Learning Outcomes Assessment Reporting Schedule.  Part I: CLO Data Reporting. For each CLO, obtain Class Achievement data in aggregate for all sections assessed in eLumen.  Part II: CLO Reflections. Based on student success reported in Part I, reflect on the individual CLO.  Part III: Course Reflection. In reviewing all the CLOs and your findings, reflect on the course as a whole. PART I: COURSE‐LEVEL OUTCOMES – DATA RESULTS (CLO) 1: (CLO) 2: (CLO) 3: (CLO) 4: Actual Scores** (eLumen data) Defined Target Scores* (CLO Goal) CONSIDER THE COURSE‐LEVEL OUTCOMES INDIVIDUALLY (THE NUMBER OF CLOS WILL DIFFER BY COURSE)  If more CLOs are listed for the course, add another row to the table. * Defined Target Scores:What scores in eLumen from your students would indicate success for this CLO? (Example: 75% of the class scored either 3 or 4) **Actual scores: What is the actual percent of students that meet defined target based on the eLumen data collected in this assessment cycle? 2 PART II: COURSE‐ LEVEL OUTCOME REFLECTIONS A. COURSE‐LEVEL OUTCOME (CLO) 1: 1. How do your current scores match with your above target for student success in this course level outcome? 2. Reflection: Based on the data gathered, and considering your teaching experiences and your discussions with other faculty, what reflections and insights do you have? B. COURSE‐LEVEL OUTCOME (CLO) 2: 1. How do your current scores match with your above target for student success in this course level outcome? 2. Reflection: Based on the data gathered, and considering your teaching experiences and your discussions with other faculty, what reflections and insights do you have? 3 C. COURSE‐LEVEL OUTCOME (CLO) 3: 1. How do your current scores match with your above target for student success in this course level outcome? 2. Reflection: Based on the data gathered, and considering your teaching experiences and your discussions with other faculty, what reflections and insights do you have? D. COURSE‐LEVEL OUTCOME (CLO) 4: 1. How do your current scores match with your above target for student success in this course level outcome? 2. Reflection: Based on the data gathered, and considering your teaching experiences and your discussions with other faculty, what reflections and insights do you have? E. COURSE‐LEVEL OUTCOME (CLO) 5: ADD IF NEEDED. 4 PART III: COURSE REFLECTIONS AND FUTURE PLANS 1. What changes were made to your course based on the previous assessment cycle, the prior Closing the Loop reflections and other faculty discussions? We initially had problems using MYIT Lab and SAM, but students have become familiar with these programs and we are using this software extensively in many of our CAS classes. MyIT lab allows students to access labs, videos and interactive projects thus increasing their knowledge of the subject. Students are also able to upload and send their assignments in to MyIT lab and receive feedback on their work. SAM allows us to offer all of our 1 unit CAS classes online which allows more students access to these classes. We learned from our reflections that even though we are operating with only one full time instructor and seven adjuncts, the CAS discipline continues to grow. Without such limited staffing resources, we could add new classes and a wider array of degrees and certificates. 2. Based on the current assessment and reflections, what course‐level and programmatic strengths have the assessment reflections revealed? What actions has your discipline determined might be taken as a result of your reflections, discussions, and insights? We would like to continue using programs like MyIT lab and SAM that allow the students access to labs and other resources. We will investigate other software and programs that also allow students to increase their hardware and software skills. We would also like to upgrade our existing classes to reflect technology upgrades and new office skills and procedures. We have added new classes to Curricunet as we try to expand our technology and virtual assistant program offerings. Classes that we have added are: CAS 56 Web Apps, Collaboration and Cloud Computing Classes that have been modified are: CAS 55 Office Integration‐This class has been modified to include more technology, such as Skype and other online office collaboration applications. CAS 54A Excel Level 1, CAS 55B, Excel Level 2 and CAS 50‐These classes have been modified so student will have the option to take them as Pass/Fail grades. Many of our students are coming back to school to refresh or update their office skills and do not need to receive a letter grade. 5 3. What is the nature of the planned actions (please check all that apply)? X Curricular X Pedagogical X Resource based X Change to CLO or rubric X Change to assessment methods X Other:_We will need more FTEF in order to teach new classes._______________________________________________________________ 6 Appendix C: Program Learning Outcomes Considering your feedback, findings, and/or information that has arisen from the course level discussions, please reflect on each of your Program Level Outcomes. Program: CAS Admin Assistant (AS)  PLO #1: Demonstrate knowledge of office application software and be able to apply the
appropriate software to solve problems. 
PLO #2:Students are able to organize, communicate and function in a business and
office environment. Use appropriate business terminology and English skills

PLO #3:Proficiency in Microsoft Office Applications.
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PLO #4: Proficiency in keyboarding
What questions or investigations arose as a result of these reflections or discussions? We were trying to decide if we should use a software simulation and grading package for the CAS classes. We chose to use MyIT lab by Pearson publishing. The startup was slow and a little confusing at first but students and faculty seem to be fairly well adjusted to the software now. Also, we were able to negotiate a financial package that students can reuse their access code for the software for one academic year. This saves students $75.00 and allows them to take as many MyIT lab classes as they want during the academic year and not have to buy new access. Many of the CAS courses have incorporated the Microsoft Office lab simulation environments from the textbook publishers to support lab activities in class and online. Although this places an additional financial load on the students, the overall reaction from the students is positive. Instant grading, online help, and detailed analysis of student work allow the student to better assess his/her progress, and the automated grading frees more time for instructors to support classes which are typically at or over full enrollment. Continue training of full‐time and adjunct faculty on Office simulation environments to improve the student experience in the courses. Fill the full‐time instructor position left by the retirement of Judy O’Toole What program‐level strengths have the assessment reflections revealed? Strengths revealed: Students and faculty quickly learned to use the MyIT software programs in the CAS 50 and the Microsoft Office classes and they have now become an integral part of student success. We have also been using a software program in our one‐unit CAS classes. This program called SAM, produced by Cengage Publishing, has allowed us to offer all of our CAS 72 classes online. We also negotiated a financial agreement with Cengage that as long as a student is enrolled at Chabot and is taking and class with a SAM component, they do not have to buy an access code. This allows the student to save a great deal of money and in some cases, students do not even need to buy a book; they can take the class using only SAM software.
7 What actions has your discipline determined might be taken to enhance the learning of students completing your program? Actions planned: Follow up internships, work study programs and up to date hardware and software would be very helpful for students. We also need to develop newer classes that utilize more up to date technology. Program: CAS Admin Assistant Certificate  PLO #1:Demonstrate knowledge of office application software and be able to apply the
appropriate software to solve problems.Proficiency in Microsoft Office Applications.  PLO #2:: Students are able to organize, communicate and function in a business and office
environment  PLO #3:Proficiency in keyboarding  PLO #4:Use appropriate business terminology and English skills What questions or investigations arose as a result of these reflections or discussions? Most of the CAS classes have been full and students are asking for more classes and sections (especially an evening class). Due to economic constraints, we have not been able to offer classes in these formats. What program‐level strengths have the assessment reflections revealed? Strengths Students having a CAS Administrative Assistant Certificate have often said that it has helped them when they apply for jobs. They feel confident that they can use the software that their employers need in the office environment. What actions has your discipline determined might be taken to enhance the learning of students completing your program? Actions planned: The continued reduction in FTEF does not permit CAS to introduce the new courses to support the emerging trends in the industry. Computer applications are continually updated and new applications are released, so students seek courses to update skills and learn new applications. This results in high demand for our existing courses, which provides insufficient flexibility in schedule planning to introduce any of the new courses. 8 Program: CAS Business Graphics  PLO #1Demonstrate skill and comprehension in respective subject areas as indicated by course outcomes.  PLO #2: Demonstrate the ability to think critically and apply knowledge of business graphics skills.  PLO #3: Develop knowledge of business graphics and web page design  PLO #4: Develop knowledge of technological changes and select a current solution for a given problem. What questions or investigations arose as a result of these reflections or discussions? Explain: We have not awarded many Business Graphics Certificates within the past three years. We lost funding and head count for the Desktop Publishing classes and had to try to find another way for students to fulfill the graphics requirement. We need to offer the classes necessary for students to succeed in the Desktop Publishing and/or Web Design field. Many office positions call for employees to be somewhat knowledgeable in these programs. What program‐level strengths have the assessment reflections revealed? Strengths revealed: Students are still very interested in receiving this certificate. Actions planned: We hope to add more faculty and equipment in order to offer these classes. Presently, we have students taking classes in Digital Media to try to fulfill these requirements. Program: CAS Office Tech Certificate  PLO #1:Recognize and apply appropriate information and hardware technology to achieve organizational goals 
PLO #2: Demonstrate the ability to think critically and analyze problems. 
PLO #3: Demonstrate the ability to choose appropriate hardware and software and apply information and technology to achieve organizational goals. Demonstrate the ability to keyboard proficiently. 
PLO #4: Demonstrate the ability to communicate effectively in an office environment. What questions or investigations arose as a result of these reflections or discussions? Explain: We need to offer a wider array of classes that teach new technology (Google Docs, Office of the Future, etc.). We need to look at and evaluate our mix of day, weekend/evening, hybrid online and online courses. 9 What program‐level strengths have the assessment reflections revealed? Strengths revealed: Students like the program and are doing well in the classes. They enjoy the option of taking classes online or in a face‐to‐face environment. What actions has your discipline determined might be taken to enhance the learning of students completing your program? Actions planned: With additional headcount, new equipment and upgraded technology, we will be able offer more relevant and exciting classes. Program: CAS Office Tech (Proficiency)  PLO #1:Recognize and apply appropriate information and hardware technology to achieve organizational goals  PLO #2: Students are able to organize, communicate and function in a business and office environment. Demonstrate the ability to think critically and analyze problems.  PLO #3: Proficiency in Microsoft Office Applications. What questions or investigations arose as a result of these reflections or discussions? Explain: Computer and office technology is constantly changing. We need to keep up to date with hardware and software changes so we can offer our students relevant classes. Full‐time as well as adjunct faculty need to keep exploring new software and taking classes in order to keep our own skills up to date. What program‐level strengths have the assessment reflections revealed? Strengths revealed: As a discipline, we have been able to keep most of our classes filled and our course offerings interesting and exciting. Many students have come back to us and have told us that they were hired for a position because of the skills they learned in CAS. What actions has your discipline determined might be taken to enhance the learning of students completing your program? Actions planned: Stay up‐to‐date with hardware and software training. Work more closely with members of the technology community so we can offer classes that will help students get jobs. 10 Program: CAS Software Specialist (AA)  PLO #1:.Recognize and apply appropriate information and hardware technology to achieve organizational goals  PLO #2:.Demonstrate and apply appropriate software applications to achieve organizational goals.  PLO #3:Understand basic hardware and software functions of a computer. Develop knowledge of technology applicable to the field, and a proficiency in appropriate software.  PLO #4: Demonstrate knowledge of technology applicable to the field, and a proficiency in appropriate software. What questions or investigations arose as a result of these reflections or discussions? Explain: Computer and office technology is constantly changing. We need to keep up to date with hardware and software changes so we can offer our students relevant classes. Full‐time as well as adjunct faculty need to keep exploring new software and taking classes in order to keep our own skills up to date What program‐level strengths have the assessment reflections revealed? Strengths revealed:As a discipline, we have been able to keep most of our classes filled and our course offerings interesting and exciting. Many students have come back to us and have told us that they were hired for a position because of the skills they learned in CAS. Actions planned: Stay up‐to‐date with hardware and software training. Work more closely with members of the technology community so we can offer classes that will help students get jobs. 11