JACOB A TENNEY linkedin.com/pub/jacob-tenney/12/409/502/ 806-474-3375 mobile jacobtenney@yahoo.com EMPLOYMENT Associate Instructor – Texas Tech University Instructor for Introduction to Finance online Facilitate the online learning of 130 students Aug 2014-Present Branch Manager – Utah Community Credit Union Apr 2010 – Aug 2014 Active member of the credit union Operations Create a unique on-going business plan that is Committee, responsible for developing and effectively motivating improvement in the implementing credit union wide incentive programs branch—an increase in loans by 125% over and addressing major operations issues 2012 Knowledge and skills in underwriting and approving Regular individual development sessions to consumer and home equity loans on a daily basis train and motivate staff Mentor loan officers through the loan approval process Development and implementation of an Creative staff meetings to inspire superior customer experienced based hiring process service Assistant Branch Manager – Utah Community Credit Union Assist in managing the branch Aug 2008- Apr 2010 Gain knowledge and skills for management Vault Teller/Teller— Utah Community Credit Union Store Manager - Vineyard Garden Center Serve and satisfy customers Supervise cashiers Manage cash flow Manage store inventory Service Supervisor – Initial Tropical Plants, Tampa, FL Resolve customer concerns Sell to existing customers Nurture customer relationships Dec 2006 - Aug 2008 Jun 2005 - Dec 2006 Resolve personnel conflicts Train and motivate staff Develop and implement marketing strategy Jun 2003-Jun 2005 Train and motivate staff Hire new staff Plan and maintain service routes EDUCATION PhD, Personal Financial Planning Texas Tech University, Lubbock, TX Expected Aug 2018 Master of Business Administration Brigham Young University, Provo, UT Aug 2013 B.S., Horticultural Management; Business Management Minor Brigham Young University, Provo, UT Apr 2002 OTHER ACHIEVEMENTS Volunteer, The Church of Jesus Christ of Latter-day Saints Treasurer, Saratoga Springs Kiwanis Club Eagle Scout and Order of the Arrow, Boy Scouts of America 1997-1999 2012-2014 1991