EFFECTIVE MULTI-TASKING & ADMINISTRATIVE
ASSISTANTS
During the workshop you will learn practical skills for managing multiple tasks and conflicting
priorities. You will also learn tactics for coordinating multiple projects and juggling competing
demands on your time and attention from multiple bosses. Specific challenges pertaining to the
participants’ work environment will be discussed and a solution-convergence process will be
used to identify practical suggestions for handling each situation
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Be an effective office staff – Achieve boss expectations!
A dynamic, thinking and action oriented administrative work productivity and
performance
The super administration professional – Increase administrative work productivity and
performance
The modern administrative professional – Proactivity, forward looking, action-oriented,
productiveness and effectiveness
Dealing with different situations
Administrator self-management
Emotional intelligence
Organisation and planning skills
Introduction to multitasking
Costs and benefits of multitasking
Setting and managing multiple priorities
Interpersonal negotiation skills
Using metrics and factual data
Gaining cooperation in a multitasking
environment
Multitasking toolkit
Managing stress and conflict in a multitasking environment
Action plan for immediate application
This workshop is geared for anyone who
has to juggle with administrative task,
multiple tasks and conflicting priorities
under resources-constrained conditions.
This may include individual contributors,
project managers, program managers
and administrative support personnel.