POSITION VACANCY ANNOUNCEMENT
POSITION TITLE:
Income Maintenance Caseworker II
SALARY RANGE:
$26,083.00 - $33,255.00
DUTIES AND RESPONSIBILITIES:
See Attached
SPECIALIZED SKILLS AND COMPETENCIES REQUIRED:
APPLICATION DEADLINE:
STARTING DATE:
See Attached
March 5, 2014
As soon as possible
Hertford County Employees Only
Qualified applicants must submit a completed State application (PD-107) and a copy of the college
transcript (required) to:
Viola Benthall
Hertford County DSS Director’s Office
P. O. Box 218
Winton, NC 27986
(252) 358-7830
The Hertford County Department of Social Services is recruiting for the following vacancy through
March 5, 2014 .
Income Maintenance Caseworker II
Hertford County Department of Social Services
Non-Hertford County Employees
Qualified applicants must submit a completed State application (PD-107) and a copy of the college
transcript (required) to:
NCWorks / Division of Workforce Solutions (DWS). Contact DWS for additional information and referral.
NCWorks
109 Community College Rd.
Ahoskie, NC 27910
Phone #
252-862-1257
Fax#
252-862-1270
AA/EOE
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Revised 02/18/2014
INCOME MAINTENANCE CASEWORKER II
Employee is responsible for the total process of determining/redetermining applicant eligibility for three or more of
the income maintenance programs. Work includes the interviewing of applicants to obtain required information,
completing initial applications, verifying the information obtained, determining eligibility or completing scheduled
program reviews. Employees must explain program requirements and options and advise or refer applicants to other
program services as appropriate. Employee reports to an Income Maintenance Supervisor and work involves
performing all of the following functions; (intake, processing and review) for programs including Food and Nutrition
Services, Work First/Temporary Assistance for Needy Families, and Medicaid or Special Assistance.
Employee is responsible for obtaining all pertinent data concerning the clients' family composition, financial,
employment and health status, processing of case through the verification of all information obtained during intake.
Work also involves the redetermination or review of the clients' case on a periodic basis, in order to re-verify the
clients' eligibility for continued participation in the program. The employees' responsibility for determining the
clients' initial or continuing eligibility for any given program will depend upon the function or combination of
functions performed.
Employees refer to State and County Program Manuals in performing all functions required to complete the
eligibility determination process and are subject to periodic and frequent changes. Employee is also utilizes agency
procedural guidelines in accomplishing the work. Correspondence and memoranda from State regulatory agencies
are also used in interpreting policy directives.
Work involves direct contact with the public and customers and with family or representatives as well as collaterals
in order to gather and verify any information necessary to determine applicant’s eligibility for the program(s).
Employees' decisions are usually subject to a second or third party review. Employees' decisions impact upon the
well-being of the clients who are the recipients of program benefits and work must be accurate and in compliance
with pre-established Federal and State guidelines. Work is reviewed periodically by a lead worker or first line
supervisor usually through a random evaluation process.
Employees provide information to clients and the general public on program requirements and are required to explain
information and policy interpretations to other staff when functioning in a lead worker capacity. Work with clients
includes the gathering of information through the interview process for the purpose of determining applicant/client
eligibility as well as to inform the client of their rights and obligations as prescribed under program policies. Lead
worker responsibilities require employees to provide information to other staff regarding program policies and
regulations for more difficult or complex cases. Employees are frequently subject to working with agitated clients,
heavy workloads, and compressed time frames.
RECRUITMENT STANDARDS:
Knowledges, Skills, and Abilities
 Excellent people skills and computer skills.
 Considerable knowledge of the program/areas of assignment.
 General knowledge of all agency and community programs and services which could affect the
client/applicant.
 Good mathematical reasoning and computational skills.
 Ability to read, analyze, and interpret rules, regulations and procedures.
 Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to
explain and interpret rules, regulations and procedures.
 Ability to instruct and to evaluate the work of lower level employees.
 Ability to perform caseworker functions within structured time frames.
Minimum Training and Experience Requirements
 One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training
and experience.
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Revised 02/18/2014