DEPARTMENT OF SOCIAL SERVICES
VACANCY ANNOUNCEMENT
CLASSIFICATION TITLE: UNIVERSAL INCOME MAINTENANCE CASEWORKER II
JOB LOCATION: ECONOMIC SERVICES UNIT
Job Description:
This position is responsible for taking applications, determining eligibility and maintaining cases
for any and all of the following Income Maintenance programs: Food and Nutrition Services,
Temporary Assistance to Needy Families, Adult Medicaid, Family and Children’s Medicaid and
any other programs deemed necessary. This includes interviewing the customer, verifying
information, determining eligibility, maintaining the record, and making changes to the record.
This position requires the ability to communicate with applicants and the public at large to obtain
data and to explain and interpret rules, regulations and procedures. The worker in this position
must have excellent computer skills and have the ability to read and interpret policy, job aides
and change notices in the automated system of NCFAST. The employee must be a team player,
have excellent communication skills and the ability to work well under pressure and handle
multiple tasks.
Other duties may be assigned to the worker when deemed necessary by the Supervisor.
Minimum Training and Experience Requirements:
Minimum Training and Experience: One year of experience as an Income Maintenance
Caseworker I or graduation from an accredited Associates Degree Program and two years related
experience or High School Diplomacy and three years of related para-professional experience or
an equivalent combination of training, experience and education.