POSITION VACANCY ANNOUNCEMENT
POSITION TITLE:
Income Maintenance Caseworker II
SALARY RANGE:
$26,083.00 - $33,255.00
DUTIES AND RESPONSIBILITIES:
See Attached
SPECIALIZED SKILLS AND COMPETENCIES REQUIRED:
APPLICATION DEADLINE:
See Attached
Continuous Recruitment/Open Until Filled
STARTING DATE:
As soon as possible
Hertford County Employees Only
Qualified applicants must submit a completed State application (PD-107) and a copy of the college
transcript (required) to:
Viola Benthall
Hertford County DSS Director’s Office
P. O. Box 218
Winton, NC 27986
(252) 358-7830
The Hertford County Department of Social Services is recruiting for the following vacancy through
Continuous Recruitment Position Open Until Filled. .
Income Maintenance Caseworker II
Hertford County Department of Social Services
Non-Hertford County Employees
Qualified applicants must submit a completed State application (PD-107) and a copy of the college
transcript (required) to:
Employment Security Commission (ESC). Contact ESC for further information and referral.
ESC
109 Community College Rd.
Ahoskie, NC 27910
Phone #
252-332-2431
Fax#
252-332-2813
Applicants may apply online at www.ncesc.com, report to any ESC office or call to request
applications. AA/EOE
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INCOME MAINTENANCE CASEWORKER II
Employee is responsible for the total process of determining/redetermining applicant eligibility for three or more
of the income maintenance programs. Work includes the interviewing of applicants to obtain required
information, completing initial applications, verifying the information obtained, determining eligibility or
completing scheduled program reviews. Employees must explain program requirements and options and advise
or refer applicants to other program services as appropriate. Employee reports to an Income Maintenance
Supervisor and work involves performing all of the following functions; (intake, processing and review) for
programs including Food and Nutrition Services, Work First/Temporary Assistance for Needy Families, and
Medicaid or Special Assistance.
Employee is responsible for obtaining all pertinent data concerning the clients' family composition, financial,
employment and health status, processing of case through the verification of all information obtained during
intake. Work also involves the redetermination or review of the clients' case on a periodic basis, in order to reverify the clients' eligibility for continued participation in the program. The employees' responsibility for
determining the clients' initial or continuing eligibility for any given program will depend upon the function or
combination of functions performed.
Employees refer to State and County Program Manuals in performing all functions required to complete the
eligibility determination process and are subject to periodic and frequent changes. Employee is also utilizes
agency procedural guidelines in accomplishing the work. Correspondence and memoranda from State regulatory
agencies are also used in interpreting policy directives.
Work involves direct contact with the public and customers and with family or representatives as well as
collaterals in order to gather and verify any information necessary to determine applicant’s eligibility for the
program(s). Employees' decisions are usually subject to a second or third party review. Employees' decisions
impact upon the well-being of the clients who are the recipients of program benefits and work must be accurate
and in compliance with pre-established Federal and State guidelines. Work is reviewed periodically by a lead
worker or first line supervisor usually through a random evaluation process.
Employees provide information to clients and the general public on program requirements and are required to
explain information and policy interpretations to other staff when functioning in a lead worker capacity. Work
with clients includes the gathering of information through the interview process for the purpose of determining
applicant/client eligibility as well as to inform the client of their rights and obligations as prescribed under
program policies. Lead worker responsibilities require employees to provide information to other staff regarding
program policies and regulations for more difficult or complex cases. Employees are frequently subject to
working with agitated clients, heavy workloads, and compressed time frames.
RECRUITMENT STANDARDS:
Knowledges, Skills, and Abilities
 Excellent people skills and computer skills.
 Considerable knowledge of the program/areas of assignment.
 General knowledge of all agency and community programs and services which could affect the
client/applicant.
 Good mathematical reasoning and computational skills.
 Ability to read, analyze, and interpret rules, regulations and procedures.
 Ability to communicate with clients/applicants, the public at large, and public officials to obtain data,
and to explain and interpret rules, regulations and procedures.
 Ability to instruct and to evaluate the work of lower level employees.
 Ability to perform caseworker functions within structured time frames.
Minimum Training and Experience Requirements
 One year of experience as an Income Maintenance Caseworker; or an equivalent combination of
training and experience.
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Revised 05/03/13