Counseling Services
Our mission is to provide quality service that supports the intellectual, emotional, social,
and vocational development of our diverse student population. Counselors offer a wide
range of services including teaching students essential skills to maximize their potential
and enhance their academic performance. Counselors also collaborate and assist faculty,
staff and administrators when working with students of concern. In conducting their
professional activities, counselors maintain the highest ethical standards while preserving
the confidential nature of the counseling relationship.
Core Activities and Performance
Core Activity
Key PI
Indicators
Teach ST 100 to all full time incoming
freshman
A final examination was designed to assess student’s learning in
ST 100. The "ST 100 Assessment" was given to all students
between the eighth and tenth week of every other fall semester.
Yes
Meet with students individually to address
academic or personal concerns.
We assess this service by implementing the "Counselor
Satisfaction Survey" every other fall semester.
Yes
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
Education Academy-Freshman First
1/25/2012
25
workshop for CSTEP: “The Proactive Student: Enhancing Your Study Skills for 9/14/2011
STEM and Health Related Careers”
10
Presentation to the Math Dept.
9/21/2011
35
Veterans Day Commemoration and Dedication
11/10/2011
100
Transfer workshop for RIMS students
1/24/2012
10
4th annual Veterans Liaison Conference
2/10/2012
50
Removing the time management obstacle from your ambitions target tree For 3/21/2012
the Minority Student Mentoring Program (Math)
25
Transfer workshop for RIMS students
4/9/2012
15
Coping with psychological stress resulting from traveling abroad for students
preparing to travel to Salzburg
4/19/2012
17
Mental Health Awareness Day
5/2/2012
98
Nursing Department Stress workshop
5/2/2012
20
Cousenling Center Open House
5/5/2012
100
NAMI Walk
5/5/2012
9
Managing Math Anxiety for the Minority Student Mentoring
5/9/2012
32
Time Management workshop for students in BI-115
2/2/2014
18
Represent Counseling Center at Club Fair
3/31/2011
8
QSVA Meeting with President Call
7/13/2011
5
Presentation to ASAP students: Counseling Center Services at QCC
8/22/2011
16
both
gave presentations
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
ePortfolio Guidelines presentation to faculty for Making Transfer Connections
Grant-
8/22/2011
15
Presentation to Liberal Arts Academy Students: Counseling Center Services at 8/24/2011
QCC
26
Presentation to the Office for Students with Disabilities about Counseling
Services
9/28/2011
10
Presentation to CLIP Students about Counseling Center Services
9/28/2011
15
Clip Presentation
10/3/2011
100
CLIP Presentation
10/3/2011
100
Presentation to Business Department Faculty: Counseling and how to make
referrals
10/19/2011
15
Presentation to Art & Design, Music, Speech Dept. - Counseling Center
Referral Process
12/7/2011
6
Education Academy- Freshmen First
1/25/2012
25
Liberal Arts- Freshman First
1/25/2012
100
Liberal Arts Academy-Freshman First
1/25/2012
100
workshop for CUNY Start: “Bullying and College Expectations”
2/10/2012
10
workshop for CSTEP. “Resources at QCC that can help you become a better
student/About Counseling and its Resources”
2/22/2012
10
Presentation to CLIP students: Counseling Services at QCC
3/5/2012
20
CUNY Wellness Festival
3/7/2012
20
workshops for ASAP program: “Fostering Healthy Relationships”
3/14/2012
10
Article on Mental Health Awareness-QCC Communique
5/1/2012
12
Stress and Reduction Workshop for Pre-Clinical and Clinical students
5/2/2012
15
QCC Welcome Day - to parents about Counseling Services
6/18/2012
400
Women’s Group:
9/1/2011
10
Counseling Website Coordinator:
9/1/2011
0
Weekly Women's
9/7/2011
11
Stress Management and Test Anxiety
11/30/2011
12
Weekly Women's Group
2/1/2012
10
Women’s Group:
2/1/2012
11
Weekly Photo-Journaling Group
2/1/2012
4
Men's Group
2/3/2012
7
organized
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Jannette
Urciuoli
Presented, at the 8th annual CUE
conference, on Enhancing the First
Year Experience via the Use of
EPortfolio within Student Affairs,
College of Staten Island
Spring 2012
Conference Presentation,
other
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Jannette
Urciuoli
Presented, The Making Connections
Symposium: What's new around
ePortfolio on advisement on your
campus, at La Guardia Community
College
Spring 2012
Dorith
Brodbar
Attended, Stress Management
Workshop
Fall 2011
Dorith
Brodbar
Attended, eLearning Institute lecture Spring 2012
on ADA Compliance
Dorith
Brodbar
Attended, eLearning Institute lecture Spring 2012
on Assignments
Dorith
Brodbar
Attended, ePortfolio Training
Dorith
Brodbar
Attended, Reflection & Assessment
Spring 2012
Strategies Workshop (CETL & Service
Learning)
Cynthia
Casanova
Early Alert Training
Fall 2011
Cynthia
Casanova
CUNY Tobacco Dependence Brief
Intervention Training- Part 2
Spring 2012
Cynthia
Casanova
Eportfolio training
Spring 2012
Cynthia
Casanova
Trauma, Grief, & Loss 2 day Training Spring 2012
Seminar 05/03/2012, 05/04/2012
Cynthia
Casnova
Attended,MicroLectures/Camtasia
Spring 2012
Carrie
Diamond
Webinar-focus 2 professional
development
Spring 2012
Carrie
Diamond
Attended,Blackboard Workshop
Spring 2012
Carrie
Diamond
Attended,Tobacco dependence
Fall 2011
Carrie
Diamond
Attended,Major Street gang
Fall 2011
Wilma
FletcherAnthony
Attended American College Personnel Spring 2012
Association (ACPA) Presidential
Symposium at Kingsborough
Community College
Wilma
FletcherAnthony
Attended Faculty Development Forum Spring 2012
on Autism sponsored by QCC
Affirmative Action / Compliance
Diversity Office
Wilma
FletcherAnthony
Attended Introduction to Tobacco
Dependence Brief Intervention
Training presented by Cicatelli
Associates, Sponsored by CUNY
Office of Student Affairs
Wilma
FletcherAnthony
Attended Behavioral Health College
Summer 2011
Partnership (BHCP) forum at the
Zucker Hillside Hospital, North Shore
LIJ
Linda
Ostrowe
CUNY Start-PreCollege
Immersion-Meeting
Conference, workshop,
training attended
Spring 2012
Fall 2011
Fall 2011
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Linda
Ostrowe
Attended,Early alert training
Fall 2011
Linda
Ostrowe
Attended,Content Management
Systems Training (ACC)
Spring 2012
Linda
Ostrowe
Attended,Stress Management Health Fall 2011
Lecture Workshop
Linda
Ostrowe
Attended,ASAP Meeting
Fall 2011
Linda
Ostrowe
Attended,Major Street Gangs
Workshop
Fall 2011
Linda
Ostrowe
Attended,E-Learning- ACC Workshop Fall 2011
Linda
Ostrowe
Webinar- Bullying and Stalking on the Spring 2012
College Campus:Shedding Light on
Complicated Issues
Linda
Ostrowe
Webinar-Addressing Domestic
Violence on the College Campus-All
OneHealth
Spring 2012
Linda
Ostrowe
Webinar-Eating Disorders Amongst
College Students
Spring 2012
Linda
Ostrowe
Webinar-QPR Suicide Risk
Assessment & Management
Spring 2012
Linda
Ostrowe
Webinar-Eating Disorders Amongst
College Students
Spring 2012
Amy
Pepper
Webinar on Focus 2
Spring 2012
Jannette
Urciuoli
Attended, a Campus Conversation:
High Impact Practices and Student
Learning
Spring 2012
Jannette
Urciuoli
Attended, Learning and Professional
Development with ePortfolios:
Documenting a Lifetime of Learning
and Achievement, Stony Brook
University
Spring 2012
Jannette
Urciuoli
Attended, The Making Connections
Symposium on the First Year
Experience at LaGuardia Community
College
Spring 2012
Jannette
Urciuoli
Attended, Making Transfer
Fall 2011
Connections Program: ePortfolio and
Student Success across CUNY at
LaGuardia Community College
Jannette
Urciuoli
Attended, Tobacco Dependence Brief Fall 2011
Intervention training
Jannette
Urciuoli
The Intervention for Tobacco Use
part 2
Fall 2011
Jannette
Urciuoli
eLearning Institute workshop:
Assessments, Grade Center, and
Softchalk
Spring 2012
Jannette
Urciuoli
eLearning Institute workshop:
eLearning Readiness and Pedagogy
of Announcements
Spring 2012
Jannette
Urciuoli
Attended, eLearning Institute
workshop: Blackboard Basics
Spring 2012
Jannette
Urciuoli
Attended, Introduction to Blackboard Spring 2012
9.1 Workshop
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Jannette
Urciuoli
Blackboard 9.1 for Experienced Users Spring 2012
Jannette
Urciuoli
Conference of the College
Fall 2011
Jannette
Urciuoli
Hate Crime seminar
Fall 2011
Jannette
Urciuoli
Encompassed the use of ePortfolios
via Reflective Assignments into the
ST 100 curriculum for 40 sections,
spring 2012
Spring 2012
Jannette
Urciuoli
Member, PNET Committee, as part of Spring 2012
counseling center to prepare for new
format of teaching ST 100 in the Fall
2012
Linda
Ostrowe
Student & Faculty Satisfaction
Surveys
Summer 2011
Dorith
Brodbar
Titanium System Administrator for
the Counseling Center
Spring 2012
Wilma
Fletcher
Member Technology Fee Committee- Spring 2012
Spring 2010 to Present
Dorith
Brodbar
PNET Development Committee:
ST100 PNET Development
Spring 2012
Dorith
Brodbar
Counseling Center representative at
Academic and Student Affairs
administrative meeting
implementation of
ePortfolio/reflection activities in ST
100
Spring 2012
Dorith
Brodbar
QCC Representative for The CUNY
Sexual Assault implementation team
Spring 2012
Dorith
Brodbar
Presented, on Deaf Culture and
Spring 2012
sensitivity in delivering psychological
services as an invited guest lecturer
at St. John’s University Clinical
Doctoral Program, Cultural Diversity
in the Psychological Services course.
Dorith
Brodbar
Presenter, to the Social Sciences
Dept. about Counseling Services
Fall 2011
Gina
Capozzoli
Chair, Committee on Course and
Standing: -Fall 2010-present
Fall 2011
Curriculum or laboratory
development, workshop
conducted
Materials Development
Other please describe
below
Service as a
reviewer/editor/
consultant
Service to department,
College, University,
community, and/or
professional society
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Gina
Capozzoli
QCC Representative: John D.
Calandra Italian American Institute:
Fall 2010-present
Fall 2011
Gina
Capozzoli
Lead Member & Coordinator for
Italian Heritage Month
Committee-Fall 2011-events
scheduled for October 18, 24, 26.
Fall 2011
Gina
Capozzoli
Liason to CUNYstart
Spring 2011
Gina
Capozzoli
Liasion to ASAP
Fall 2011
Cynthia
Casanova
Academic Advisement and
Regristration of Freshman
Summer 2011
Cynthia
Casanova
GED-24 Credit Consultant
Spring 2012
Cynthia
Casanova
Welcome Back Club Fair:
Representation of Counseling
Department
Spring 2012
Cynthia
Casanova
PNET Development Committee: ST
100 PNET development
Spring 2012
Cynthia
Casanova
Student Club Fair Representation for
Counseling Department
Summer 2011
Cynthia
Casanova
Presented,Provided a Tutor Training
for Basic Skills, Writing Center &
Learning Center tutors
Spring 2012
Cynthia
Casanova
Wellness Fair Representation for
Counseling Department
Spring 2012
Christopher
Dougherty
Supported students who first learned Spring 2011
that their Professor passed away
Wilma
FletcherAnthony
Member of Academic Senate- Fall
2008-present
Spring 2012
Wilma
FletcherAnthony
Member Workplace Violence
Committee- Fall 2010-present
Spring 2012
Wilma
FletcherAnthony
Member Workplace Violence
Committee
Spring 2012
Wilma
FletcherAnthony
Counseling representative on QCC
Behavior Intervention Team (BIT)Fall 2010-present
Spring 2012
Wilma
FletcherAnthony
Member Committee on Academic
Freedom-Spring 2010 to present
Spring 2012
Wilma
FletcherAnthony
Member College Advisory Planning
Committee- Spring 2010-present
Spring 2012
Wilma
FletcherAnthony
Participated in National League for
Nursing Accreditation Commission
Visit
Spring 2012
Linda
Ostrowe
Veterans Advisory Committee 2009
-present
Spring 2012
Linda
Ostrowe
Search Committee-Veterans Advisor
Spring 2012
Linda
Ostrowe
Committee for Italian Heritage Month Fall 2011
Linda
Ostrowe
Committee for Italian Heritage Month Fall 2011
Linda
Ostrowe
Presented,Represent CC at Club Fair
Fall 2011
Linda
Ostrowe
Search Committee-Veterans Advisor
Spring 2012
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Linda
Ostrowe
Committee for Mental Health
Awareness Month
Spring 2012
Steven
Saltzman
Presented, Jungian Presentation to
Cousenlors
Spring 2012
Jannette
Urciuoli
Presented, on Students of Concern to Fall 2011
25 English professors
Jannette
Urciuoli
Member, Admissions Committee, Fall Spring 2012
2011–present
Jannette
Urciuoli
Co-Chair, CUNY Council of Directors Spring 2012
of Counseling, Spring 2011 – Present
Jannette
Urciuoli
Member, Institutional Review Board,
Summer 2011 - Fall 2011
Fall 2011
Jannette
Urciuoli
Member, Academic Senate, Present
Spring 2012
Gina
Capozzoli
Counseling Website Coordinator:
Summer 2011-Fall 2011
Summer 2011
Linda
Ostrowe
Web Coordinator-Counseling Center
website
Spring 2012
Linda
Ostrowe
Web Coordinator-Veterans' Services
website 2009-present
Spring 2012
Jannette
Urciuoli
Submitted, "Study Skills Analysis: A Spring 2012
Pilot Study Linking a Success and
Psychology Course”, to the
Community College Journal of
Research and Practice (manuscript ID
is UCJC-2012-0012), Summer 2012
Web Site Development
Works
submitted/accepted/in
press or in progress;
works
reprinted/republished
Changes in Department within Last Year
Change Type
Change
Reason
Semester
Hired 2 adjuncts
To replace the 2 adjuncts who left us
last year
Fall 2011
Hired a new HEO
Replace a counselor who retired last
year
Fall 2011
Hired new substitute HEO
Former substitute HEO was hired on a Fall 2011
full time line last year so needed to hire
a new substitute HEO
Personnel
Hired former substitute HEO Counselor into a Needed to hire more counselors to
Fall 2011
tenure line
replace counselors who retired last year
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
ST 100 Assessment
Outcome will show that
75% of the ST students
will answer the the ST
assessment with
satisfactory or excellent
results
83% of the students answered
satisfactory or excellent on the
ST assessment
Next semester this
assessment will be
provided online
Continuing
Counseling Survey
Outcome will show 80%
positive interaction with a
counselor
The plan was to submit this
We will distribute the
Continuing
survey every other year so it was survey in the fall of 2012.
not distributed this past year
Assessment Plan
Core Activity
KPI
Target Outcome
Plan
Teaching ST 100
ST 100 Final
80% of our ST students should
Have instructors aware of the
provide excellent or satisfactory
questions asked on the final
responses to the ST 100 Final Exam. so that instructors will focus
on teaching the students the
topics during class time.
Counseling Services
Counseling Satisfaction
Survey
80% positive comments on the
interaction between student and
counselor.
Distribute surveys to
students during a five week
period every other fall
semester. Counselors will be
aware of this. Also we have
the satisfaction survey on our
Counseling Website for
students to fill out on their
own time.
Assisting the College
Community
Online Counseling
Satisfaction Survey
80% positive comments on the
interaction between counselor and
either faculty, staff or administrator
when discussing specific students' of
concern.
Have an online survey on the
counseling website for
college community to fill out.
Faculty and staff will be
notified every semester by
Vice President Hartigan to fill
out the survey if they used
the counseling service.