2016 BRIDGE Index™
Utility Industry Survey
Work and Asset Management
Survey Results Summary
Published: April 2016
Contents
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Authorized usage
General survey respondent information
Survey findings
Contact information
Legal notice
Copyright © 2016 BRIDGE Energy Group
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Authorized Usage
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Refer to Legal Notice at end of presentation
You are free to share this document, in its entirety, with others (both
inside & outside your company)
You are free to quote the contents as long as you clearly reference the
source as:
– “Source: BRIDGE Energy Group® – 2016 BRIDGE Index™ – Utility Industry Survey”
Copyright © 2016 BRIDGE Energy Group
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Utility Work and Asset Management
General Survey Respondent Information
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Respondents by Utility Type
By Utility Type
Surveyed:
Geography:
Over 20,000 Utility Employees
North America
Copyright © 2016 BRIDGE Energy Group
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Respondents by Organization/Role
By Organization
By Role
Copyright © 2016 BRIDGE Energy Group
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2016 Representative Set of Respondents
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AEP
Alabama power company
AltaLink, L.P.
AMEREN
American Electric Power
American Transmission
Company
Anaheim Public Utilities
Anza Electric Cooperative
Ashburnham Municipal Light
Plant
ATC
Avista Utilities
Baltimore Gas and Electric
BC Hydro
Bear Valley Electric Service
Black Hills Corporation
Bonneville Power
Administration
Brunswick EMC
CenterPoint Energy
City of Calexico
City of Colton Electric Utility
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City of Ekurhuleni
City of Garland
City of Georgetown
City of Palo Alto
City Utilities of Springfield
Clark Public Utilities
ComEd
Concho Valley Electric Co-op
Consumers Energy
DTE Energy
Duke Energy
East Kentucky Power Co-op
Electricity North West Limited
EMERA Maine
ENGIE
ENMAX Power Corporation
EnWin Utilities Ltd
Eversource Energy
Fayetteville Public Works
• FPL NextEra
• Golden Spread Electric
Cooperative, Inc.
• Holland Board of Public
Works
• Huntsville Utilities
• Hydro One
• Hydro Ottawa
• Hydro Quebec
• Kansas City Power & Light
• London Hydro Inc.
• Loup River PPD
• Midwest Electric Co-op
• Mississippi Power
• National Fuel Gas
Distribution Corp
• National Grid
• NB Power
• Northwest Rural PPD
• NRG
Copyright © 2016 BRIDGE Energy Group
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Oakville Hydro
OG&E
Pacific Hydro
Power & Light National Company
Public Service Electric and Gas Co
Riverside Public Utilities
Salt River Project
San Diego Gas & Electric
SCE
SMECO
SMUD
Southern California Edison
Southern Company
Sunflower Electric Power
Corporation
Superior Pipeline
Tucson Electric Power
United Illuminating
United Power
Vectren
Westar Energy
Xcel Energy
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Work and Asset Management
Survey Findings
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Improving Asset Management Could Pay Big
Dividends
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Vast majority of utility
respondents stated that
improving their current
asset management
would improve reliability
(86%) and reduce O&M
costs (70%)
Source: BRIDGE Energy Group – 2016 BRIDGE Index™
“Asset Management is a critical enabler for improving operational
performance, including reducing costs and improving reliability. Increasing
capability through best practices and ISO 55000 is an important step.”
- BRIDGE Energy Group
Copyright © 2016 BRIDGE Energy Group
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Majority Still have Multiple Work Management
Systems to be Integrated
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About half (52%) have multiple work
management systems that need to
be integrated/consolidated
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32% of currently deployed work
management systems are no longer
covered by vendor support
(down from 55% in 2014)
“Aligning system consolidation with standardized business processes yields greater
benefits over the long term. Data aggregation and effective dashboards can present
key metrics in the near term and help focus an asset management program.”
- BRIDGE Energy Group
Copyright © 2016 BRIDGE Energy Group
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Mobility Systems
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30% of all respondents are planning
on buying a new mobility system
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Half (50%) of large utilities (>1M
meters) are satisfied with existing
mobility product
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Only 20% of small-medium size
utilities (<1M meters) are satisfied
with existing mobility product
“A solid mobility platform has become a foundational technology for utilities.
However, a crowded and confusing marketplace for mobile applications is
making it difficult to identify and measure potential benefits.”
- BRIDGE Energy Group
Copyright © 2016 BRIDGE Energy Group
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Information Captured by Operational Mobility Systems
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Most common
– Work order completion
– GPS location
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Least common
– Equipment barcode scan
– Pictures for inspection
“To maximize the value of mobile solutions, implementation
must be aligned with asset management best practices.”
- BRIDGE Energy Group
Copyright © 2016 BRIDGE Energy Group
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Scheduling/Dispatch Systems
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Only 19% of respondents
need a new scheduling
system
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56% - Scheduling system is
a component of another
system
“System and data integration are critical for ensuring
accurate and usable information for assets, materials,
equipment, and resources.”
- BRIDGE Energy Group
Copyright © 2016 BRIDGE Energy Group
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Condition Health Monitoring Prevalent – Predictive
Maintenance is Not
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Condition health monitoring is
prevalent across all size utilities
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Larger utilities (>1M meters)
have the broadest use of
condition health monitoring
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Minority (37%) are using
analytics to predict maintenance
“Best practice is to use the condition health data to make
informed maintenance and replacement decisions”
- BRIDGE Energy Group
Copyright © 2016 BRIDGE Energy Group
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Overarching Challenges
• 73% of respondents indicated that
Integration of related systems and
Limitations with current systems/tools
are the biggest impediments to WAM related projects
“System and data integration projects are often identified as being the
most important and beneficial efforts within organizations.”
- BRIDGE Energy Group
Copyright © 2016 BRIDGE Energy Group
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Contact Information
To find out more about this survey or to discuss creative and
pragmatic solutions for improving operational performance,
please contact BRIDGE at:
Main:
1.508.281.7133
Toll Free:
1.888.351.8999
Research@BridgeEnergyGroup.com
www.BridgeEnergyGroup.com
Copyright © 2016 BRIDGE Energy Group
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Legal Notice
This Report is based on responses to a survey of North American utility employees. BRIDGE Energy Group, Inc. [BRIDGE] assumes no legal liability
or responsibility for the accuracy or completeness of any information, or process disclosed. This Survey may include facts, views, opinions and
recommendations of individuals and organizations deemed of interest and assumes the reader is sophisticated in this industry. User waives any
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Copyright © 2016 BRIDGE Energy Group
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