POSITION VACANCY ANNOUNCEMENT
CLEVELAND COUNTY GOVERNMENT
Human Resources Department, Cleveland County Administrative Building
311 East Marion Street, PO Box 1210, Shelby, NC 28151-1210
Allison Mauney, H.R. Director
Telephone 704-484-4833
This publication lists positions for which applications are currently being accepted. Applications may be obtained at the Human
Resources Office or the local Employment Security Commission. Applications are accepted Monday through Friday from 8:00
am to 5:00 pm (except holidays). Applications received after the closing date will NOT be accepted. As a condition of
employment, individuals hired by the County are required to present proof of identity and legal eligibility to work in the United
States before they can begin work. Male applicants between the ages of 18 and 26 are required by State Law to certify that
they have registered for Military Service. To insure the County’s commitment to serve its citizens as efficiently as possible,
the County will require, as part of the pre-employment screening into all full and part time positions and PRIOR to an official
offer being made for employment, a drug test to provide a drug-free environment in which to work, a criminal history check,
and a drivers license check, if applicable. Cleveland County does not discriminate on the basis of race, color, national origin,
sex, religion, age or disability in employment or the provision of services.
Position #: 011.512.4096
INTERNAL/EXTERNAL RECRUITMENT ANNOUNCEMENT
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CHILD SUPPORT AGENT II
Cleveland County DSS
IV-D Child Support Unit
SUPERVISOR:
Tanya Glenn
SALARY GRADE:
65
SALARY RANGE:
$32106. – $50082.
CLOSING DATE:
March 19, 2015
Job Description
This position is responsible for interpreting and implementing Child Support Enforcement policies
and procedures. Duties include establishment and enforcement of legal child support obligations and
medical insurance; investigating and gathering information; court and hearing preparations; locating
absent parents; establishing paternity; establishing new and modifying old child support orders;
monitoring support payments; and related duties as assigned by supervisor. General knowledge of
the Child Support Enforcement program, community resources, applicable legal procedures, and
methods of investigation is preferred. This position requires the ability to produce high quality
results under pressure of tight time frames, high caseloads, and scarce resources.
EQUAL OPPORTUNITY EMPLOYER
Page 2
Knowledge, Skills & Abilities
Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures;
considerable ability to interview clients, absent parents and related sources, and to investigate
cases; considerable ability to organize, analyze, and summarize case information; basic math
skills; ability to establish and maintain effective working relationships with clients and absent
parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff,
other state Child Support Enforcement agencies, other court officials and private attorneys. Must
have a valid driver’s license with good driving record. Bilingual in English and Spanish is a
desired qualification.
Minimum Education & Experience
A four year degree and six months experience in eligibility, investigative, judiciary, or legal work that
provides knowledge, skills and abilities needed to perform the work; or an associates degree in
business administration, human resources, law enforcement or closely related degree and two years of
experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills, and
abilities needed to perform the work; or graduation from high school and three years of experience in
eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities
needed to perform the work; or equivalent combination of education and experience.
Note: Degrees must be from appropriately accredited institutions.
Physical Requirements
Must be able to physically perform the basic life support functions of stooping, reaching, walking,
pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions.
Must be able to perform sedentary work which includes exerting up to 10 pounds of force
occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull,
or otherwise move objects, including the human body.
Must have the visual acuity to prepare and analyze data and figures, perform accounting functions,
operate computer terminal, do extensive reading and determine the accuracy, neatness, and
thoroughness of the work assigned.
Application Process
All applicants must complete and submit a County Application by the closing date to the Cleveland
County Human Resources Office, 311 E. Marion Street, P.O. Box 1210, Shelby, NC 28151-1210.
Any county employee wishing to apply must submit an Employee Transfer Request form, along with
completed County Application, to the Cleveland County Human Resources Office by the closing
date. Only applicants meeting the minimum qualifications will be accepted. Selection will be by
structured interview. Applicants will be reviewed to select the best qualified applicants for admission
to the interview.
NOTE: All DSS positions are subject to reallocation contingent upon funding, agency needs and
client population and are subject to perform work during emergency or disaster situations as
required and may be required to staff shelters overnight.