2016 Summer Housing Assistant Position Description
University of South Alabama • Division of Student Affairs • Housing & Dining
Delta Commons Room 100 • 251 Delta Loop • Mobile, AL 36688 • (251) 460-6185
housing@southalabama.edu • www.southalabama.edu/housing
Position Summary
The Summer Housing Assistant (SHA) is considered a student assistant position and appointments are made on a temporary
basis. A SHA’s primary goal is to ensure complete customer satisfaction from beginning to end for our summer residents and
conference group’s. The SHA will be involved in all phases of Summer Housing and Conference Housing operations including
room preparation, check-in and check-out, assembling key packets, preparing client materials, and customer service at the front
desks. SHAs will assist in the Housing transition from Spring semester to Summer semester, Summer semester to Fall semester,
and duty rotations are also part of the SHA schedule. This position reports directly to the Conference Housing Intern.
Position Qualifications & Requirements
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Positive attitude
A commitment to providing excellent customer service
Flexibility and willingness to accommodate guests’
changing needs in a mature and tactful manner
Dependability and willingness to work a flexible schedule
Accuracy and attention to detail
Interest in working with campus guests and residents
Ability to perform light physical labor
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Knowledge of the USA campus and Mobile points of
interest
Ability and willingness to work as part of a team
Adherence to professional standards as established by
Housing and Dining
Availability during entire conference season (vacation
requests must be approved prior to beginning of season)
Student record clear of judicial incidents
The role of the SHA is deeply entrenched in ethical decision-making, and we expect our SHA’s to hold summer residents and
guests accountable for ethical behavior and to uphold healthy community standards. Upholding the University’s Code of Student
Conduct, USA Housing & Dining Community Standards, and the terms and conditions of the Housing Contract are a vital
component of the SHA position, and represent a bare minimum expectation for assuming a leadership role in the community.
Remuneration
Compensation includes a furnished room in an assigned community, internet service, unlimited laundry access, and free
utilities, as well as a meal plan as the dining facility set-up allows. Hours worked at the Front Desk will be paid at $7.25 an
hour, up to 20 hours a week.
Position Commitments
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Scheduled desk hours will be a minimum of 10 hours and up to 20 hours per week, with additional duties as assigned.
Must be willing to work a flexible schedule including weekdays, evenings, early mornings, weekends, and holidays.
Must live in an assigned residence hall throughout entire employment period.
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Employment begins May 9, 2016 and ends August 12, 2016. Must be available for the entire employment period
Develop monthly programs for summer residents, build positive relationships with residents; help establish
and maintain a healthy residential environment conducive to academic and personal growth; assist in the
disciplinary procedure as necessary; implementing University and Housing & Dining policies and assist with
empowering students to meet their individual needs/goals.
Duties and Responsibilities
Customer Service
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Assist residents and guests by checking them in and out of housing, issuing keys, updating records, answering questions
and other duties as assigned.
Serve as a referral / resource to residents and conference guests.
Greet and receive inquiries in a positive and courteous manner – both in person and on the phone.
Represent USA in a professional manner at all times including wearing name badge & official Housing & Dining attire,
as well as adhering to the departmental dress code while on duty.
Work with and relate to a wide range of guests of all ages.
Be a positive role model and be available to assist residents and guests.
Administrative
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Assemble check-in materials, including key packets, for incoming residents and guests.
Efficiently execute check-in and check-out procedures.
Assists with daily key inventories and returns.
Assists with filing items such as Room Condition Forms, Lock Out forms, etc.
Report facility, maintenance, pest control, and laundry, etc. concerns to the appropriate office.
Utilize the online Conference Logbook to record all actions including notes from shift to shift, lost & found, and other
administrative tasks.
Manage office communication to include answer telephone calls.
Collect and distributes area mail to area housing staff.
Assist with set up and take down of registration areas.
Post signs in resident and guest rooms and other areas as requested by supervisors.
Maintain the front desks and registration areas in a neat and professional manner at all times.
Assist in inspection of residence halls prior to and after a group’s stay to note needed repairs and report concerns
appropriately.
Submit accurate reports as required and provide necessary follow-up.
Serve in duty rotation with other SHAs that includes evening rounds, ensuring safety and security, and appropriate
policy adherence by resident and conference guests.
Working with fellow SHAs, complete accurate Room Condition Forms as scheduled for all residence hall rooms before
July 30, 2016.
Other duties as assigned by supervisor or Housing & Dining staff members.
Security
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Maintain building security at all times and report any violations to the Community Director on Call.
Respect confidentiality both with residents, guests, and department paperwork.
Log and catalog all lost and found and notifying your supervisor of valuable items including prescription medications.
Perform assigned duty tours of assigned residential area(s) to ensure area is secure and assist conference guests with
lockouts
Know, understand and implement the Emergency Procedures outlined in the Conference Operations manual.
Assist residents and guests during emergency situations such as fire, medical emergency, severe weather, etc.
Inspect rooms and common areas as assigned.
Serve on duty rotations.
Additional
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Summer Housing Assistants may not hold additional employment in the summer.
Summer Housing Assistants may be enrolled in classes for the summer, up to two classes.
An institutional GPA of 2.5 or higher is required and SHAs must be in good standing with Housing & Dining and the
University.
Attend all job-related workshops, training, in-services. Must attend training prior to the beginning of the summer
conference season starting on May 9, 2016.
On April 22nd at 3pm an information planning and preparation meeting is planned for all applicants selected.
Application
Applications are due by Friday March 21st. You will be contacted on March 22nd to select an interview time.
To apply for this position please visit our website complete the fill-able application. We encourage you to print it for your
records. http://www.southalabama.edu/departments/housing/employment.html
Resumes are encouraged but not required. Once you’ve completed the application, please send your application and
resumeto Amanda Freyaldenhoven, Assistant Director for Housing at afreyaldenhoven@southalabama.edu.
For questions or additional information feel free to contact Amanda at (251) 460-7584.