LENOIR COUNTY DEPARTMENT OF SOCIAL SERVICES
RECRUITMENT ANNOUNCEMENT
INCOME MAINTENANCE CASEWORKER I
SALARY GRADE: 63
DATE: February 22, 2016
SALARY RANGE: $26,021 - $45,917
POSITION NO:
5310-23-033
DESCRIPTION OF WORK: The primary purpose of this position is to correctly determine eligibility
for the Energy Assistance Programs including the Crisis Intervention Program (CIP) and the Low
Income Energy Assistance Program. This position will take and process the Energy assistance
application for recipients, monitor continuing compliance with program requirements, respond to
the client’s request for assistance regarding their eligibility or other personal matters during the
time the case is open, and to make proper referrals to other programs within the department or
agency when necessary.
KNOWLEDGES, SKILLS AND ABILITIES: Good mathematical reasoning and computational
skills are required. Ability to effectively problem solve, to think logically, to analyze data, gather
and compile data, and to negotiate effectively. Ability to cope with daily pressures of a high
volume workload and frustrations such as hostile clients, daily deadlines, and frequent systems
and policy changes. Ability to communicate with recipients and service providers to obtain
information and ability to explain the program, client’s responsibilities, and rules, policies, and
procedures. Ability to learn the program area of assignment and all agency programs and
services that could affect the client/applicant. Ability to recognize and understand the problems
and needs of disadvantaged individuals. Ability to effectively comprehend and communicate
verbally and in writing; to maintain confidentiality, to maintain accurate and systematic records, to
set priorities, and to accurately proofread completed work. The ability to handle the clientele and
high volume of telephone calls. Must be able to accurately key data, have good typing skills, a
thorough knowledge of Word, Excel, Internet, E-mail, and a pleasant phone voice.
MINIMUM TRAINING AND EXPERIENCE REQUIREMENTS: Graduation from an accredited
associate degree program in Human Services Technology, Social Services Associate, Paralegal
Technology, Business Administration, Secretarial Science, or a closely related curriculum; or
graduation from high school and two years of paraprofessional, clerical, or other public contact
experience which included negotiating, interviewing, explaining information, gathering and
compiling of data, analysis of data and/or performance of mathematical or legal tasks with at
least one year of such experience being in an income maintenance program; or graduation from
high school and three years of paraprofessional, clerical or other public contact experience
which included negotiating, interviewing, explaining information, the gathering and compiling of
data, the analysis of data and/or the performance of mathematical or legal tasks; or an
equivalent combination of training and experience.
APPLICATION PROCESS: County employees who wish to make a change in employment to this
position must make application to April Conner Martin, Lenoir County Human Resources
Department, PO Box 3289, Kinston, NC 28502. All outside applicants must make application with
and be referred by a local NCWorks Career or Workforce Center. State application, PD-107 is
required. Incomplete or unsigned applications, and applications received after the closing date
will not be processed. This agency utilizes the structured interview process.
CLOSING DATE: March 4, 2016
***Portfolio from a local NCWorks Career or Workforce Center preferred, which includes the
following: (PD107, typing test, CRC or Keytrain Preassessment scores and resume). Submit
these items to April Conner Martin as noted in the application process.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER