LENOIR COUNTY DEPARTMENT OF SOCIAL SERVICES
RECRUITMENT ANNOUNCEMENT
INCOME MAINTENANCE CASEWORKER I - TWO POSITIONS
SALARY GRADE: 63
DATE: August 31, 2015
SALARY RANGE: $26,021 - $45,917
POSITION NO.
5310-23-033
5310-23-034
DESCRIPTION OF WORK: The primary purpose of this position is to correctly determine
eligibility for the Energy Assistance Programs including the Crisis Intervention Program (CIP)
and the Low Income Energy Assistance Program. This position will take and process the Energy
assistance application for recipients, monitor continuing compliance with the program
requirements, respond to the client’s request for assistance regarding their eligibility or other
personal matters during the time the case is open, and to make proper referrals to other
programs within the department or agency when necessary.
KNOWLEDGES, SKILLS, AND ABILITIES: Good mathematical reasoning and computation
skills are required. Ability to effectively problem solve, to think logically, to analyze data, gather
and compile data, and to negotiate effectively. Ability to cope with daily pressures of a high
volume workload and frustrations such as hostile clients, daily deadlines, and frequent systems
and policy changes. Ability to communicate with recipients and service providers to obtain
information and ability to explain the program, client’s responsibilities, and rules, policies, and
procedures. Ability to learn the program area of assignment and all agency programs and
services that could affect the client/applicant. Ability to recognize and understand the problems
and needs of disadvantaged individuals. Ability to effectively comprehend and communicate
verbally and in writing; to maintain confidentiality, to maintain accurate and systematic records,
to set priorities, and to accurately proofread completed work. The ability to handle the clientele
and high volume of telephone calls. Must be able to accurately key data, have good typing
skills, a thorough knowledge of Word, Excel, Internet, E-mail, and a pleasant phone voice.
.
MINIMUM TRAINING AND EXPERIENCE: Graduation from a four year college/university; or,
graduation from an accredited associate degree program in Human Services Technology,
Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science,
or a closely related curriculum; or graduation from high school and two years of
paraprofessional, clerical, or other public contact experience which included negotiating,
interviewing, explaining information, gathering and compiling data, analysis of data and/or
performance of mathematical or legal tasks with at least one year of such experience being in
an income maintenance program; or graduation from high school and three years of
paraprofessional, clerical, or other public contact experience that includes negotiating,
interviewing, explaining information, the gathering and compiling of data, the analysis of data
and/or the performance of mathematical or legal tasks; or an equivalent combination of training
and experience.
APPLICATION PROCESS: County employees who wish to make a change in employment to this
position should make application to April Conner Martin, Lenoir County Human Resources
Department, PO Box 3289, Kinston, NC 28502. All outside applicants must make application with
and be referred by the Division of Employment Security (DES). State application, PD-107 is
required. Incomplete or unsigned applications, and applications received after the closing date
will not be processed. This agency utilizes the structured interview process.
CLOSING DATE: September 11, 2015
***Portfolio from Job Link Center preferred, which includes the following: (PD107, typing test, CRC
or Keytrain Preassessment scores and resume.) Contact Job Link Center in Greene, Jones or
Lenoir County for additional information. Submit these items to April Conner Martin as noted in
the application process.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER