Queensborough Community College
Non-teaching Department
DEPARTMENT: Health Services
July 2013
2012-2013 ACADEMIC YEAR
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The Office of Health Services enthusiastically supports the College’s mission in promoting
academic excellence and the development of the individual through health awareness,
counseling, and outside referral. A healthy student body ensures student enrollment and
retention and Health Services provides an open door and confidential setting for medical
assistance and assessment.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
Volume of service and CUNYFirst/IT compliance reports. Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Yes Volume of service. Yes Volume of service (first aid logs and accident reports). Yes Immunization data processing and vaccination clinics. Student medical withdrawals. First aid treatment and counseling with off‐
campus referrals. Queensborough Community College
Promotion of health awareness and education through continuous offering of health workshops and presentations on important health topics. Non-teaching Department
July 2013
Volume of service (attendance logs and surveys). Yes Queensborough Community College
B.
Non-teaching Department
July 2013
DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations
or both
3. the date (select from the calendar drop-down; if you do not know the exact
date, use the first day of the month when it occurred)
4. the number attending the event
Type of Activity and Topic
Organized, Presented,
or Both
Organized
Organized
Organized
Organized
Organized
02/08/2012
02/16/2012
02/22/2012
02/28/2012
03/06/2012
Organized
03/07/2012 185
Organized
03/14/2012 0
Both
03/14/2012 48
Club Drugs Lecture
HIV Testing
Organized
03/20/2012 2
Quality of Life Lecture
Both
03/21/2012 17
Men’s Health Lecture
HIV Testing
Women’s Health Lecture
HIV Testing
Smoking Cessation
HIV Testing
Anger Management Lecture
HIV Testing
Blood Drive
Financial Health Lecture
Test Anxiety Lecture
Anxiety Workshop
Both
Organized
Both
Organized
Organized
Organized
Both
Organized
Organized
Both
Both
Both
03/28/2012
04/03/2012
04/04/2012
04/17/2012
04/24/2012
04/25/2012
04/25/2012
05/01/2012
05/02/2012
05/02/2012
05/03/2012
05/09/2012
HIV Testing
Blood Drive
Smoking Cessation
HIV Testing
Date
Number
Attending
7
60
1
3
6
HIV Testing
Wellness Festival
HIV Testing
15
5
21
3
27
0
12
0
75
32
15
9
Queensborough Community College
HIV Testing
Life Line Screening
Blood Drive
HIV Testing
Meditation & Yoga Retreat
HIV Testing
Optimism and Health Lecture
Blood Drive
Exercise to Improve Thinking Lecture
HIV Testing
Financial Health Lecture
World Diabetes Day
Great American Smokeout
HIV Testing
Building Health Relations Lecture
Tobacco Cessation Tabling
World AIDS Day Health Fair
Women’s Health Lecture
Blood Drive
Non-teaching Department
Organized
Organized
Organized
Organized
Organized
Organized
Both
Organized
Both
Organized
Both
Organized
Organized
Organized
Both
Organized
Organized
Both
Organized
July 2013
05/15/2012
05/23/2012
06/20/2012
09/19/2012
09/29/2012
10/03/2012
10/17/2012
10/24/2012
11/06/2012
11/14/2012
11/14/2012
11/14/2012
11/15/2012
11/21/2012
11/28/2012
11/29/2012
12/05/2012
12/05/2012
12/12/2012
4
36
69
16
28
3
22
65
12
7
29
39
5
0
17
3
205
12
111
Queensborough Community College
Non-teaching Department
July 2013
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Hocevar, Isabel
Hocevar, Isabel
Hocevar, Isabel
Hocevar, Isabel
Hocevar, Isabel
Hocevar, Isabel
Hocevar, Isabel
Hocevar, Isabel
Hocevar, Isabel
Hocevar, Isabel
Achievement type (from
menu)
Certificate of
Recognition
Certificate of
Recognition
Affirmative Action
Committee
Workplace Violence
Committee
Preventing workplace
violence seminar
Recognition of
participation in blood
donor program with
provision of facilities at
QCC for blood donation
Recognition of
participation in blood
donor program with
provision of facilities at
QCC for blood donation
Recognition of
participation in blood
donor program with
provision of facilities at
QCC for blood donation
Recognition of
implementation of
service learning
Recognition of
implementation of
service learning
Citation
Queens Quits! Smoking
Cessation
Queens Quits! Smoking
Cessation
Semester
Spring ’12
Fall ’12
Spring ’12
Spring ’12
Certificate of Completion
Fall ’12
Certificate of Recognition
Spring ’12
Certificate of Recognition
Summer
’12
Certificate of Recognition
Fall ’12
Certificate of Recognition
Spring ’12
Certificate of Recognition
Fall ’12
Queensborough Community College
Ulubabov, Simon
Ulubabov, Simon
Ulubabov, Simon
Non-teaching Department
Attainment of licensure
in Registered
Professional Nursing
Recognition of
implementation of
service learning
Recognition of
implementation of
serviced learning
July 2013
Licensure and Certificate
Spring ’12
Certificate of Recognition
Spring ’12
Certificate of Recognition
Fall ’12
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
Queensborough Community College
Non-teaching Department
July 2013
D. DEPARTMENT CHANGES, 2012-2013
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from menu)
Personnel
Description of
Change
Loss of
personnel; one
full-timer and
one part-timer
not being
replaced.
Reason for
Change
Administrative
decision
Date/Semester
Spring ’12,
Summer ’12,
Fall ’12
Spring ’13,
Summer ‘13
Evaluation of
Change*
Negative impact;
(1) decrease in
educational
workshops, (2)
decrease in
immunization
clearance with all
registration
semesters,
thereafter, (2a)
prolonging the
registration process,
(2b) increase in
number of students
that are noncompliant with
New York State
immunization
regulations due to
large volume of
students requiring
follow-up,
Professor
notification, and
notification of
students via phone,
mail and class
access. These
means of contact
had to be markedly
decreased due to
lack of staffing.
Queensborough Community College
Personnel
Personnel
Personnel
CUNYCAP,
Shannon
Crichlow
resigned
Full-time
CUNY Office
Assistant,
Angelina
Ferruggia
resigned.
Diana
Restrepo, hired
as part-time
College
Assistant.
Non-teaching Department
July 2013
Graduated
from Queens
College and
thereby
ineligible for
CUNYCAP
status.
New job
opportunity.
Spring ’12
Office workload
has been distributed
amongst remaining
staff, increasing
their workload.
Spring ’12
Office needed
part-time C.A.
replacement
for Ms.
Wallace who
was competent
to assist with
Office
functions,
events, and
new student
registration.
Spring ’12
Office has
experience decrease
in productivity and
efficiency due to
loss of 1.5 staff
members. Office is
under-staffed and
remaining
employees are
working at
maximum capacity.
Student services
have been reevaluated and
priority given to
essential function in
order to effectively
collaborate with
other departments.
End with final
decision from
Administration that
position will not be
replaced.
Helps with staff
deficit but unable to
compensate for
remaining 1fulltime and 1 part time
hire.
Queensborough Community College
Personnel
Non-teaching Department
Madiha
Shameem,
hired as
CUNYCAP.
Office needed
replacement
for Ms.
Crichlow, who
was competent
to assist with
Office
functions,
events, and
new student
registration.
Fall ’12
July 2013
Helps with staff
deficit but unable to
compensate for
remaining 1 fulltime and 1 part time
hire.
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
Queensborough Community College
Non-teaching Department
July 2013
E. ASSESSMENT AND EVALUATION, 2012-2013
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Target outcome(s)
Indicator*
for Key Performance
Indicator**
Actual
outcome(s)
Immunization
Data ProcessingCUNYFirst
Compliance
Reports
100% Measles,
Mumps, and Rubella
New York State
compliance.
Less than
100%
Measles,
Mumps, and
Rubella New
York State
compliance.
Immunization
Data Processing
– IT Compliance
Reports
100% Measles,
Mumps, and Rubella
New York State
compliance.
100%
Measles,
Mumps, and
Rubella New
York State
compliance.
Recommended
action plan
(1) Work with
CUNYFirst to
modify future
compliance
reports to
maintain
accurate
information
reported to the
State. (2) Rely
on CUNYFirst
query reports for
accurate student
immunization
status.
Continue to rely
on the QCC IT
Department to
garner more
accurate
information on
student
immunization
compliance that
CUNYFirst can
attain at this
time since
CUNYFirst
reports continue
to be inaccurate.
Recommended
status of Core
Activity and KPI
(see menu)
Continuing
Continuing
Queensborough Community College
Non-teaching Department
Medical
Withdrawals –
Volume of
Service
(1) Compared
to last year’s
report of 86
accepted
requests, the
Office
accepted 72
requests from
July 2011 to
June 2012.
Decrease in
volume caused
by students
being referred
to QCC
Counseling
Center as well
as students not
following
through with
their medical
withdrawal
requests. (2)
Decrease in
turnaround
time in
processing and
approving
withdrawals
due to loss of
one full-time
and one parttime
employee.
(1) Assist and advise
students on the
medical withdrawal
process and expedite
requests. (2) Ensure
collaborating
departments are
versed in CUNY
medical withdrawal
policy and updates.
(1) Continue to
have part-time
College
Assistant and
part-time Nurse
assist students
with medical
withdrawals in a
timely manner.
(2) Request
additional nurse
to assist current
staff in order to
expedite readmission of
academically
dismissed
students.
July 2013
Continuing;
request for
additional parttime Nurse.
Queensborough Community College
Non-teaching Department
Health
Awareness and
Education –
Volume of
Service
(attendance
sheets and
surveys)
Compared to
last year’s
report, the
Office has
experienced a
significant
decrease in the
number of
events.
Feedback
surveys
continue to be
positive and
most events
have been well
attended.
Offer a wide array of
important health
workshops relevant
to the student
population to
educate as well as to
assist in retention.
An additional goal is
to promote future
health knowledge to
our student body.
July 2013
(1) Attempt to
Continuing
maintain the
number of
successful
events for next
year. (2)
Maintain
collaborations
and networks
with other
departments and
outside agencies
to provide
insightful
presentations.
(3) Request
additional P/T
Nurse to assist in
health/workshop
promotion and
education.
Queensborough Community College
Non-teaching Department
First Aid
Treatment and
Counseling/OffCampus
Referrals –
Volume and
quality of service
(first aid logs,
office customer
service surveys,
and accident
reports)
(1) Compared
to the previous
year of 2,582
incidences,
full-time
Nurse/Director
and afternoon
part-time
Nurse
provided
2,324
incidences of
first-aid
treatment and
counseling.
(2) Part-time
Nurse now
limited to a 20
hour week and
allowed to
cover only
evening hours.
No coverage
permitted
during
morning hours
or when fulltime
Nurse/Director
is out of the
Office.
Provide on the spot
quality first aid and
emergency treatment
within the limited
resources of Health
Services.
July 2013
Continuing
(1) Continue to
provide the
campus
community with
immediate first
aid treatment
and care. (2)
The Office will
continue to have
an open door
policy where
members of the
campus
community are
able to consult
with a nurse on
personal health
issues and
concerns. An
additional Nurse
is recommended
and requested in
order to meet the
foreseen
increase number
of students
utilizing Health
Services for
medical services
and campus
emergencies.
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
Queensborough Community College
Non-teaching Department
July 2013
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target Outcome(s)*
Plan for
Achieving Target
Outcome
Immunization
Data
Processing
and
Vaccination
Clinics
Volume of
service, accurate
CUNYFirst
compliance
reports, and
successful
integration of
DOE downloads
into the
CUNYFirst
system.
(1) Decrease amount
of paperwork handles
by staff and need for
new high school
graduates to submit
their immunization
records. (2) Provide
immediate
vaccinations for walkin registering students
to assist in their
registration/advisement
process. (3) 100%
Measles, Mumps, and
Rubella New York
State Compliance.
(1) Prescreening
of students
process has been
discontinued due
to decrease in
staff. Current
process involves
relying on DOE
CUNYFirst
conversions and
downloads, CIR
online database,
and walk-in
immunization
acquisition.
(2) Continue to
work closely with
the CUNYFirst
team to resolve
inaccurate
compliance
results.
Divisional
Head
Approval
(Date)
Queensborough Community College
Nursing and
Massage
Therapy
Medical
Clearances
Volume And
quality of service
Non-teaching Department
Medically clear 100%
of all Nursing and
Massage Therapy
students for their
clinical rotations.
(1) Continue to
review and
maintain
requirements for
the proceeding
semester, at least
three months in
advance. (2)
Incorporate
increase in
hospital medical
requirements in
order to satisfy
medical
clearances. (3)
Maintain system
of submitting
requirements to
Nursing
Department so
that Professors
can distribute
requirements to
their students. (4)
Maintain system
of submitting
requirements to
Massage Therapy
program so that
Professors can
distribute
requirements to
their students. (5)
Request for
additional RN has
been denied by
Administration.
Due to denial,
turnaround time
will increase and
delay processing
and issuance of
student medical
clearance.
July 2013
Queensborough Community College
Non-teaching Department
Student
Medical
Withdrawals
Volume of
Service
(1) Process all medical
withdrawals (except
those concerning
mental health) received
in a timely manner.
(2) Decrease
acquisition and
processing time f
withdrawal.
Health
Insurance
Enrollment
Volume of
service (daily
logs maintained
by health
insurance
provider[s])
100% health insurance
coverage for the QCC
student population
(especially student
athletes).
(1a) Keep up to
date with all
changes made to
the medical
withdrawal
procedure. (1b)
Continue to work
closely with
students who
have outstanding
appeals. (1c)
Maintain open
communication
with Registrar
Office in order to
expedite all
medical
withdrawal
requests. (2)
Diligently followup with students
and primary care
provider (PCP) to
expedite receipt
of required
medical
documentation
for withdrawal
approval. (3)
Process time
increased due to
limited hours of
part-time Nurse.
Request for
additional Nurse
has been denied.
Continue to work
closely with
students and
health insurance
providers to
ensure viable
health insurance
opportunities.
July 2013
Queensborough Community College
Worker’s
Compensation
Volume of
Service
Student
Athletes
Health
Insurance
Volume of
Service
Follow-up on Volume of
outstanding
Service
and/or
pending
student
immunizations
Maintenance
of elevator
keys and
subsequent
class
relocation for
disabled
students
Volume of
Service
Non-teaching Department
Eliminate charge from
Health Service for
redistribution to
Building and Grounds
Department.
Eliminate charge from
Health Services for
redistribution back to
Health, Physical
Education & Dance
Department since
college assistant
position funds
transferred to Health
Services for the
processing of this
athlete student service
has been eliminated by
denying replacing of
college assistant.
Eliminate charge from
Health Services due to
lack of staff in tracking
down students and
redistribute to
Admissions
Department or New
Student Enrollment
Office.
Eliminate charge from
Health Services and
redistribute back to
Office for Students
with Disabilities.
Request for
redistribution
approval is
pending.
Request for
redistribution
approval is
pending.
Request for
redistribution
approval is
pending.
Request for
redistribution
approval is
pending
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
July 2013
Queensborough Community College
Non-teaching Department
July 2013
Before submitting your year-end report to the Assessment Office, please
submit it to your divisional head for review and approval. The finished
version submitted to the Assessment Office will be posted as a pdf document
on the college’s Assessment Web site.