Queensborough Community College
Non-teaching Department
DEPARTMENT: Counseling Center
July 2013
2012-2013 ACADEMIC YEAR
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The mission of Queensborough Community College’s Counseling Center is
to provide quality services that support the intellectual, emotional, social,
and vocational development of the diverse student population enrolled at
the college. Counselors offer a wide range of services including teaching
students the essential skills to maximize their potential and enhance their
academic performance. To achieve these goals counselors are active
members of the college community who interact and collaborate with
college administrators, faculty, college communities and all support
services. In conducting their professional activities counselors maintain the
highest ethical standards while preserving the confidential nature of the
counseling relationship.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
Learning assessment
Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Yes
Quality of service
No – next year
Online anonymous survey
Yes
Teach ST 100 to all full
time freshmen
Provide counseling
services to students
Assist college
Formatted: Font: 12 pt
Queensborough Community College
community
Non-teaching Department
July 2013
Queensborough Community College
B.
Non-teaching Department
July 2013
DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations
or both
3. the date (select from the calendar drop-down; if you do not know the exact
date, use the first day of the month when it occurred)
4. the number attending the event
Type of Activity and Topic
Movie Discussion Group
Workshop- "Summer's Here! Now
What? (Linda Ostrowe)
Weekly Women’s Group (Gina Capozzoli)
Organized, Presented,
or Both
Pes
Created/Facilitated
Organized and
Presented
Date
Spring
2013
5/9,
5/14,
5/15
Number
Attending
10
Photo Journalism Group (Dr. Dorith
Brodbar)
Organized and
Presented
Organized and
Presented
Workshop – Stress Management for ASAP
(Carrie Diamond)
Workshop – Test Anxiety for ASAP
(Carrie Diamond)
Organized and
Presented
Organized and
Presented
Workshop – Meditation for Nursing
Department Carrie Diamond)
Organized and
Presented
April 24,
2013
25
Workshop – Stress Management for
Newman Club Carrie Diamond)
Organized and
Presented
May 1,
2013
15
15
4
3/14/2013 100
2/27/2013 100
Queensborough Community College
Non-teaching Department
July 2013
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Linda Ostrowe
Linda Ostrowe
Linda Ostrowe
Linda Ostrowe
Achievement type (from
menu)
Citation
Committee Member service to
dept,…
Organized website development
Veterans Advisory
Committee
Web CoordinatorCounseling Center website
Attended training
Introduction to Blackboard
9.1-Training
5/30/12
Attended training
Blackboard 9.1 for
experienced usersTraining
Meeting with Freshman
Coordinators re:
Counseling Services
5/31/12
Training-Financial Aid
Information in CunyFirst
Search CommitteeVeterans Advisor
Assisted with New Student
Registration-SUL
6/28/12
ASAP New Student
Orientation
Freshman First
Orientation-Tabling
Freshman First
Orientation-Liberal Arts
Academy
8/20/12
Suicide Safety Plan
Training
Stress Workshop-The
Newman Center
BIT Meeting (Covering for
9/19/12
Linda Ostrowe
Attended sevice to dept,…
Linda Ostrowe
Attended training
Linda Ostrowe
Chair sevice to dept,…
Linda Ostrowe
Assisted sevice to dept,…
Linda Ostrowe
Presented sevice to dept,…
Linda Ostrowe
Presented sevice to dept,…
Linda Ostrowe
Presented sevice to dept,…
Linda Ostrowe
Attended training
Linda Ostrowe
Presented Curriculum
dev…workshop conducted
Attended sevice to dept,…
Linda Ostrowe
Semester
9/2009-Present
1/2012 to Present
6/11/12
Spring/Summer
2012
7/2012-8/2012
8/23/12
8/23/12
9/19/12
9/26/12
Queensborough Community College
Non-teaching Department
Linda Ostrowe
created material development
Linda Ostrowe
Attended training
Linda Ostrowe
Created material development
Linda Ostrowe
Committee Member service to
dept,…
Linda Ostrowe
Presented sevice to dept,…
Linda Ostrowe
Supervised sevice to dept,…
Linda Ostrowe
service to college
Linda Ostrowe
"Attended conference
Linda Ostrowe
Organized/Presented
Linda Ostrowe
Created service to dept
Linda Ostrowe
Attended conference
Linda Ostrowe
Created service to dept
Dr. Wilma
Fletcher-Anthony
Member service to college
Dr. Wilma
Fletcher-Anthony
Dr. Wilma
Fletcher-Anthony
Member service to college
Dr. Wilma
Fletcher-Anthony
Dr. Wilma
Fletcher-Anthony
Member service to college
Service to college
Member service to college
Dr. Anthony)
New Counseling Center
Brochure/Pamphlet
Webinar-Understanding &
Supporting College
Students with Aspergers
Syndrome
Printable Hurricane Sandy
Resources
Search CommitteeAcademic AdvisorInternational Affairs,
Immigration & Study
Abroad
CUNYStart Presentation
July 2013
10/25/12
11/3/12
11/5/12
Winter/Spring 2013
2/7/13
Supervised LIU Practicum
Intern
CLIP presentation about
counseling services
"Domestic Violence:
Clinical Assessment,
Treatment, Intervention
Strategies and
Techniques"-Zucker
Hillside Hospital
Committee for Activities
Development (Counseling
Center)
New Informed Consent for
Counseling
Webinar- NY Safe Act
Reporting Requirement for
Providers
Spring 2013
New Authorization to
Release/Exchange
Confidential Information
Counseling representative
on QCC
Behavior Intervention
Team (BIT)
Faculty Executive
Committee
Counselor for NIH-QCC
Bridges to the Future
Program/RIMS
Technology fee Committee
5/1/13
Member of the Academic
Senate,
forth year
3/4/13
3/12/13
Spring 2013
5/1/13
3/13/13
Fall 2012, Spring
2013
Fall 2012, Spring
2013
Spring 2013
Fall 2012, Spring
2013
Fall 2012, Spring
2013
Queensborough Community College
Non-teaching Department
Dr. Wilma
Fletcher-Anthony
Presented Curriculum
dev…workshop conducted
Dr. Wilma
Fletcher-Anthony
Presented Curriculum
dev…workshop conducted
Dr. Wilma
Fletcher-Anthony
Carrie Diamond
Presented Curriculum
dev…workshop conducted
Attended training
Carrie Diamond
Attended training
Carrie Diamond
Carrie Diamond
Attended training
Pathways Training
Carrie Diamond
Training/Professional
Development
Attended-Training/Professional
Development
Attended-Training/Professional
Development
Service to department, College,
University, community, and/or
professional society
Attended-Training/Professional
Development
Attended-Training/Professional
Development
Attended- Training/Professional
Development
-Service to department, College,
University, community, and/or
professional society
Conducted-Service to
department, College, University,
community, and/or professional
society
Journal Article
Amy Pepper
Amy Pepper
Amy Pepper
Amy Pepper
Amy Pepper
Laurie Reisch
Laurie Reisch
Laurie Reisch
Dr. Jannette
Urciuoli
July 2013
Workshop for BI-115 to
provide support to
students who experience
difficulty with time
management and personal
issues.
Workshop for Math
mentors S-211 to provide
support to students who
experience difficulty with
time management and
personal issues
Workshop for International
Students
Webinar- Impact of Gun
Laws
Fall 2012
Wellness fair “Depression
Screening”
Workshop on Blackboard
Training/Professional
Development
CBT Training
Spring 2013
Fall 2012
Fall 2012, Spring
2013
Spring 2013
Spring 2013
Spring 2013
Spring 2013
Pathways Training
Fall 2012
Webinar – Alcohol
Overdose
Hurricane Assistance
Fall 2012
Fall 2012
High Impact Training
Spring 2013
Blackboard Training
Spring 2013
Blackboard Training
Spring 2013
Hurricane Assistance
Fall 2012
Wellness fair “Depression
Screening
Urciuoli, J. and
Bluestone, C. (2013).
Study skills analysis: A
pilot study linking a
success and
psychology course.
Community College
Spring 2013
Queensborough Community College
Non-teaching Department
July 2013
Research and Practice
37 (5) 397 – 401.
Dr. Jannette
Urciuoli
Presented-Conference
Presentation
Dr. Jannette
Urciuoli
Presented-Conference
Presentation,
Dr. Jannette
Urciuoli
Presented-Conference
Presentation
Dr. Jannette
Urciuoli
Presented-Conference
Presentation
Dr. Jannette
Urciuoli
Presented- service to college
Dr. Jannette
Urciuoli
Curriculum Development
Dr. Jannette
Urciuoli
Curriculum Development
Dr. Jannette
Member-Service to department,
Empowering Freshmen
with the use of ePortfolio:
A High Impact Practice” at
the CUE conference:
Transformations in
Teaching and Learning at
John Jay College
Empowering Freshmen via
ePortfolio” at a Southeast
Regional Conference held
by AAEEBL (The
Association for Authentic,
Experiential, and Evidence
Based Learning) in
Greenville, SC
Community Violence and
Posttraumatic Stress: A
Race Analysis” at a
national conference held
by SCOPE (School and
College Organization for
Prevention Educators) in
Orlando, Florida
ePortfolios and Academic
Advisement in the First
Year Experience at
the Threshold to Threshold
Conference: ePortfolio and
Active Learning From the
First Year to Transfer at
Bronx Community College
QCC Convocation on eLearning”, Empowering ST
students via ePortfolio
Implemented and directed
for all ST sections to be
PNETs by modifying the
teaching of ST 100 into 5
week modules where 5
lessons are face to face
and 5 lessons are provided
to students via Blackboard.
Worked collaboratively
with Academic Affairs
(they fund IPAD
competition) to implement
the usage of ePortfolio to
students in ST 100.
elected as member of
Spring 2013
Fall 2012
Fall 2012
Fall 2012
Fall 2012
Fall 2012
Fall 2012
Fall 2012
Queensborough Community College
Non-teaching Department
July 2013
Urciuoli
College, University, community,
and/or professional society
Pathways Implementation
Committee on 2
subcommittees
(Faculty and Staff
Training; Website)
Dr. Jannette
Urciuoli
Member – service to college
Selected as member of
Academies Review
Group
Winter 2013
Dr. Jannette
Urciuoli
Dr. Jannette
Urciuoli
Dr. Jannette
Urciuoli
Dr. Jannette
Urciuoli
Co-Chair- service to university
Council of Directors of
Counseling CUNY wide
Member of Academic
Admissions Committee
Member of Academic
Senate
Hurricane assistance
Fall 2012
PNET Committee for ST
100 course
Fall 2012, Spring
2013
GED Consultant
Fall 2012, Spring
2013
Hurricane Assistance
Fall 2012
Domestic Violence Seminar
Zucker Hill Hospital
Pathways Workshop
Spring 2013
World Trade Center Health
Program Training meeting
through Single Stop
High Impact Training
E-learning Development
Program,Summer Institute
Cohort VI training
Assisted with New Student
Registration-SUL
Spring 2013
Jennifer Klein
Jennifer Klein
Jennifer Klein
Member – Service to college
Member – service to college
Service to department, College,
University, community, and/or
professional society
Member-Service to department,
College, University, community,
and/or professional society
Service to department, College,
University, community, and/or
professional society
Jennifer Klein
Service to department, College,
University, community, and/or
professional society
Attended Training
Jennifer Klein
Attended workshop
Jennifer Klein
Attended training
Jennifer Klein
Jennifer Klein
Attended training
Attended Curriculum
dev…workshop conducted
Dr. Sandra
Bygrave
Service to department, College,
University, community, and/or
professional society
Attended-Training/Professional
Development
Attended-Service to
department, College, University,
community, and/or professional
society
Attended-Training/Professional
Development
Dr. Sandra
Bygrave
Dr. Sandra
Bygrave
Dr. Sandra
Bygrave
Fall 2012
Fall 2012
Fall 2012
Spring 2013
Spring 2013
Summer 2013
Spring 2013
Blackboard Training
Spring 2013
World Trade Center Health
Program Training meeting
through Single Stop
Spring 2013
High Impact Training
Spring 2013
Queensborough Community College
Dr. Sandra
Bygrave
Non-teaching Department
Dr. Dorith Brodar
Service to department, College,
University, community, and/or
professional society
-Service to department, College,
University, community, and/or
professional society
Service to department, College,
University, community, and/or
professional society
Service to department, College,
University, community, and/or
professional society
Service to department, College,
University, community, and/or
professional society
Attended-Training/Professional
Development
Attended-Training/Professional
Development
Presented service to college
Dr. Dorith Brodar
Attended Training
Dr. Dorith Brodar
Attended Training
Dr. Dorith Brodar
Attended conference
Dr. Dorith Brodar
Dr. Dorith Brodar
Presented Curriculum
dev…workshop conducted
Training/Professional
Development
Attended service to college
Dr. Dorith Brodar
Presented service to college
Dr. Dorith Brodar
Presented service to college
Dr. Dorith Brodar
Presented Curriculum
dev…workshop conducted
Christopher
Dougherty
Christopher
Dougherty
Christopher
Dougherty
Cheryl Siporin
Cheryl Siporin
Cheryl Siporin
Dr. Dorith Brodar
July 2013
Hurricane Assistance
Fall 2012
Hurricane Assistance
Fall 2012
Assisted with New Student
Registration
Fall 2012 and
Spring 2013
Tabling Wellness Fair
Spring 2013
Hurricane Assistance
Fall 2012
Blackboard Training
Spring 2013
High Impact Training
Spring 2013
Basic Skills Meeting to
discuss Remediation and
monitoring placement into
EN101
Sexual Harassment Intake
Committee Meeting: QCC
Campus members
Fall 2012
Sexual Harassment
Prevention Program: John
Jay College of Criminal
Justice
National Multicultural
Conference and Summit;
Houston, Texas
SSD Series Workshop
Fall 2012
Pathways Training
Spring 2013
Single Stop WTC Program
presentation
Spring 2013
New Student Orientation Set up and Tabling for the
Counseling Center
Presentation to Career
Services providing an
overview of the ST100
Blackboard Lessons
Fall 2012
Presentation to the Office
for Students with
Disabilities Staff to
reinforce
Fall 2012
Fall 2012
Fall 2012
Fall 2012
Fall 2012
Queensborough Community College
Non-teaching Department
July 2013
Information about
Counseling Services and
promote collaboration with
Student Intern
Dr. Dorith Brodar
Dr. Dorith Brodar
Dr. Dorith Brodar
Dr. Dorith Brodar
Dr. Dorith Brodar
Service to department, College,
University, community, and/or
professional society
Presented Curriculum
dev…workshop conducted
Presented-Service to
department, College, University,
community, and/or professional
society
Service to department, College,
University, community, and/or
professional society
Presented-Conference
Presentation
Assisted with New Student
Registration
Fall 2012
Presentation to Counselors
to Introduce the new
ST100 PNET Blackboard
Presentation to Counselors
on Titanium with updates
on Codes and Forms
Fall 2012
Conducted meeting with
former Photography Club
President to discuss
reinstating
2/6/13
the Photography Club.
Spring 2013
Invited Presenter:
Association for Women in
Psychology Annual
Conference,
Salt Lake City, Utah: A
Spring 2013
Invited Guest Lecturer: St.
John’s University Clinical
Doctoral Program,
03/14/12
Spring 2013
Spring 2013
Minyan of Women: Family
Dynamics, Jewish Identity
and
Psychotherapy Practice
Dr. Dorith Brodar
Presented-Service to
department, College, University,
community, and/or professional
society
Cultural Diversity in
Psychological Services
course. Presented on Deaf
Culture;Psychological
issues and therapeutic
interventions working with
Deaf and
Hard of Hearing individuals
of Hearing families.
Dr. Dorith Brodar
Service to department, College,
University, community, and/or
professional society
Outreach to SOUL Club
Advisor to confer about
the needs of LGBTQ
students on
Campus and to promote
the LGBTQ Group for the
Fall 2013 Semester
Spring 2013
Dr. Dorith Brodar
Service to department, College,
Wellness Festival- Tabling
Spring 2013
Queensborough Community College
Dr. Dorith Brodar
Dr. Dorith Brodar
Dr. Dorith Brodar
Dr. Dorith Brodar
Dr. Dorith Brodar
Dr. Dorith Brodar
Steven Saltzman
Steven Saltzman
Steven Saltzman
Steven Saltzman
Steven Saltzman
Steven Saltzman
Steven Saltzman
Steven Saltzman
Dr. Jill Jackowski
Dr. Jill Jackowski
Dr. Jill Jackowski
Dr. Jill Jackowski
Gina Capozzoli
Non-teaching Department
University, community, and/or
professional society
Service to department, College,
University, community, and/or
professional society
Service to department, College,
University, community, and/or
professional society
Creative achievement
Curriculum dev…workshop
conducted
Member-Service to department,
College, University, community,
and/or professional society
Member-Service to department,
College, University, community,
and/or professional society
Attended-Training/Professional
Development
Attended-Training/Professional
Development
Service to department, College,
University, community, and/or
professional society
Service to department, College,
University, community, and/or
professional society
Presented-Service to
department, College, University,
community, and/or professional
society
Presented Curriculum
dev…workshop conducted
Attended-Training/Professional
Development
Service to department, College,
University, community, and/or
professional society
Attended-Training/Professional
Development
Attended-Training/Professional
Development
Attended-Training/Professional
Development
Attended-Training/Professional
Development
Member-Service to department,
College, University, community,
and/or professional society
July 2013
for Counseling Center
Health Fun Day:
collaboration with Single
Stop- Tabling for
Counseling Center
Presentation to Counselors
to Review the working of
the Blackboard Program
Titanium System
Administrator for the
Counseling Center
PNET Development
Committee for ST 100
QCC Representative for
The CUNY Sexual Assault
Implementation Team
QCC Sexual Harassment
Intake Committee
Spring 2013
Spring 2013
Fall 2012 and
Spring 2013
Fall 2012 and
Spring 2013
Fall 2012 and
Spring 2013
Fall 2012 and
Spring 2013
Blackboard Training
Suicide Training Workshop
Fall 2012
Hurricane Assistance
Fall 2012
Assisted with New Student
Registration
Fall 2012
English Department Stress
workshop
Spring 2013
Tabling Wellness fair
Spring 2013
Pathways Training
Spring 2013
Assisted with Continuing
Student Registration
Spring 2013
Suicide Training Workshop
Fall 2012
Test anxiety workshop for
ASAP
Pathways Training
Spring 2013
Spring 2013
High Impact Training
Fall 2012
Calandra Institute
Fall 2012 and
Spring 2013
Queensborough Community College
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Non-teaching Department
Presented Curriculum
dev…workshop conducted
Presented -Curriculum
dev…workshop conducted
Service to department, College,
University, community, and/or
professional society
Presented- curriculum
dev…workshop conducted
Member-Service to department,
College, University, community,
and/or professional society
July 2013
Workshop for Cuny Start
Fall 2012
Health Workshop for ASAP
Fall 2012
Hurricane Assistance
Fall 2012
Workshop for ASAP
Spring 2013
Chairperson Course and
Standing
Fall 2012 and
Spring 2013
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
Queensborough Community College
Non-teaching Department
July 2013
D. DEPARTMENT CHANGES, 2012-2013
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from menu)
Personnel Change
Service change
Description of
Change
Replaced
CUNY Office
Assistant
Reason for
Date/Semester
Change
Not
Spring 2013
appropriate
setting for staff
member
Implemented
and directed
for all ST
sections to be
PNETs by
modifying the
teaching of ST
100 into 5
week modules
where 5
lessons are
face to face
and 5 lessons
are provided
to students
via BB.
To reduce the
amount of
classrooms
that we use for
ST 100.
Fall 2012
Evaluation of
Change*
Front desk more
welcoming- no
more complaints
from staff about
front desk issues
We used half the
amount of
classrooms
compared to fall
2012 with the
same amount of
sections (110).
The change has
been good in
regards to the
reason for the
change; however,
we spent less time
with our students,
which has other
ramifications.
Queensborough Community College
Non-teaching Department
July 2013
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
Queensborough Community College
Non-teaching Department
July 2013
E. ASSESSMENT AND EVALUATION, 2012-2013
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Target outcome(s)
for Key Performance
Indicator**
Actual
outcome(s)
Learning
Assessement of
ST 100
And ST 100
final
Created new
assessment with
new format of
teaching ST 100
NA
Quality of
Counseling
Service
To be conducted in
next academic year
This was
done last
academic
year so will
be one in
next
academic
year.
Assisting the
College
Community
Online survey for
college community
We did not
get any
outcome to
provide a
valid
Spring 2013
Recommended
status of Core
Activity and KPI
(see menu)
Modified
Have instructors
aware of the
questions asked
on the final
so that instructors
will focus on
teaching the
students the
topics during class
time. Modified to
address new
format of teaching
ST 100 as PNET
and including
ePortfolios
80% of our ST
students should
provide excellent or
satisfactory
responses to the ST
100 Final Exam.
80% positive
comments on the
interaction between
student and
counselor.
Recommended
action plan
Fall 2013
continuing
Inform college
community of
the online
survey so that
they will use it.
continuing
Distribute surveys
to students during
a five week
period every other
fall semester.
Counselors will be
aware of this. Also
we have the
satisfaction survey
on our Counseling
Website for
students to fill out
on their own time.
Queensborough Community College
Non-teaching Department
July 2013
assessment
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
Queensborough Community College
Non-teaching Department
July 2013
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target
Outcome(s)*
Plan for Achieving
Target Outcome
Counseling
Service
Quality of Service
Distribute
assessment to
students seen for
counseling
services
Teaching of
ST 100
2 Learning
Assessments: one
online and one
paperformat
Get 80% of
positive feedback
regarding quality
of counseling
services provided
to students
Get 80 % passing
of online
assessment. Get
75 % of students
to take paper
assessment in
class with 75%
good outcome
Divisional
Head
Approval
(Date)
Distribute
learning
assessment to
students and
analyze online
assessment exam
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Queensborough Community College
Non-teaching Department
July 2013
Before submitting your year-end report to the Assessment Office, please
submit it to your divisional head for review and approval. The finished
version submitted to the Assessment Office will be posted as a pdf document
on the college’s Assessment Web site.