Queensborough Community College
DEPARTMENT:
Non-teaching Department
2013-2014 Academic Year
Academic Service-Learning
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The Office of Academic Service-Learning (OASL) strives to increase student connection to the
college and increase retention and graduation rates, through academic service-learning activities.
The OASL recruits faculty and community partners to plan, develop, and implement sustainable
academic service-learning projects that align course objectives with community needs and
provide a venue in which students are able to recognize their capacity to impact the community
partner and gain new perspectives on community issues.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
Number of faculty incorporating academic servicelearning for the first time.
Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Y
Number of faculty who repeat a service-learning
project more than once (not necessarily with the
same Community Based Organization (CBO) or not
necessarily the same project.)
Y
Recruit new
community based
organizations (CBOs)
Number of new community based organizations
(CBOs) recruited
Y
Maintain returning
CBO partnerships
Number of CBOs who have sustained partnership for
at least 2 semesters, not necessarily consecutive
Y
Recruit new faculty who
will incorporate
academic servicelearning activities into
their courses
Sustain academic
service-learning faculty
Improve and maintain
Bounce rate
the OASL website to
support ASL faculty,
students and community
organizations
Y
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Track ASL faculty, CBOs,
students, and projects
Number of updates and revisions to the Academic
Service-Learning Database.
Y
Provide student
awareness of
community need
Number of orientations of community partner
organization provided to students
Y
Plan, develop,
coordinate, and
implement ASL events
Inform the community
of the ASL
accomplishments
Provide individualized
recognition for ASL
activities
Oversee, recruit, and
maintain faculty
participation in the
Across the Disciplines
protocol
Collect, code, clean
and input Academic
Service-Learning
Protocol data for
analysis
Analyze the data from
the Across the
Disciplines survey
Collaborate with
Institutional Research
and Assessment to
design the servicelearning questions in
the HIP campus-wide
survey
Collect data on the
effectiveness of ASL
projects in meeting
community needs
Support ASL faculty
with ASL project form
Provide logistical
support to ASL faculty
Number of ASL events planned, developed,
coordinated and implemented.
Y
Number of ASL Newsletters distributed, number of
postings on website, and number of presentations
made.
Y
Number of letters to faculty, staff, students and
community based organizations.
Y
Number of faculty participating in the Across the Y
Disciplines protocol.
Number of Across the Disciplines surveys
collected, organized, and inputted.
Y
Number of surveys analyzed
Y
Number of meetings to revise service-learning
questions on IR HIP survey
Y
Y
Number of community partner surveys returned
Number of ASL faculty completing a project
form
Number of projects supported
Y
Y
Queensborough Community College
to implement ASL
projects
Assist ASL faculty with
preparations for ASL
presentation, grant
proposals, and
publications
Support ASL faculty in
implementing special
grants and projects
Plan, organize,
develop, and
implement the
expansion of
overarching ASL
projects between QCC
and CBOs
B.
Non-teaching Department
2013-2014 Academic Year
Number of faculty assisted with preparations for Y
conference/workshop presentations,
publications and grant proposals
Number of special projects/grants that the OASL
assists in implementing
Y
Number of faculty joining an
overarching project
Y
DEPARTMENT-SPONSORED ACTIVITIES, 2013-2014
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations or both
3. the date (select from the calendar drop-down; if you do not know the exact date, use
the first day of the month when it occurred)
4. the number attending the event
Type of Activity and Topic
Organized,
Presented, or
Both
Bot
Both
Date
Number Attending
August 30,
2013;
January 15,
2014
26
Academic Service-Learning data
Analysis Workshop
Both
October 17,
2013
9
Recruit faculty new to ASL by
participation in New Faculty Orientation
Both
Both
January,
2014
8
Recruit ASL practitioners through one on
one contact and meetings
Both
Fall 2013
4 staff/ 9 faculty
Academic Service-Learning 101
professional development workshop to
faculty
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Recruit ASL practitioners through one on
one contact and meetings
Maintain ASL practitioners through one
on one contact and meetings
Maintain ASL practitioners through one
on one contact and meetings
Recruit CBOs through ASL Partnership
Building Breakfast
NYCC Community Engagement Institute
for Two Year Colleges
CUE Conference
Both
Spring 2014 4 staff/ 12 faculty
Both
Fall 2013
Both
Spring 2014 4 staff/41faculty
Both
Pending
Develop and maintain communications
with CBOs
Both
June 16,
2014
January
2014
May 2,
2014
July 2013June 2014
Update ASL website
Both
10 staff
Track ASL faculty, students, CBOs, and
projects
Both
July 2013June 2014
July 2013December
2013
Track ASL faculty, students, CBOs, and
projects
Both
January
2014- June
2014
Sponsor Earth Day 2014
Both
Support QCC Fall Health Fair
Organized
Support QCC Spring Health Fair
Organized
Support Common Read ASL Activities
Organized
ASL Planning meetings
Organized
Promote QCC ASL program to local,
regional, and national communities
Both
April 23,
2014
December
4, 2013
March 26,
2014
March/April
2014
July 2013June 2014
July 2013June 2014
Manage the IRB Across the Disciplines
protocol
Recruit faculty for the IRB Across the
Disciplines protocol
Organized
Distribute pre and post Academic
Service-Learning Surveys
Organized
Both
Presented
Organized
July 2013June 2014
July 2013June 2014
September
2013 –May
4 staff/47faculty
25
7 staff
5 staff/39 partners
10 staff: 56
faculty/998
students/ 71
classes
10 staff: 53
faculty/1022
students(pending)/
69 classes
200
6 faculty/ 8 classes
6 service-learning
classes
2 service-learning
classes
8staff/ weekly
The Service
Learner newsletter
fall 2013 and
spring 2014
6 staff/ 60 classes
Spring 2014: 26
Fall 2014:23
Spring 2014: 34
classes (post-
Queensborough Community College
Non-teaching Department
2014
2013-2014 Academic Year
survey only)
Fall 2013:27
classes (postsurvey only)
1staff/ 61 classes’
surveys
Collect, code, clean and input Academic
Service-Learning Protocol data for
analysis by IR and The Office of Strategic
Planning, Assessment, and Institutional
Effectiveness
Analyze the data from
the Across the
Disciplines survey
Collaborate with IR to design the HIP
campus-wide survey
Collect data on the effectiveness of ASL
projects in meeting community needs
N/A
January
2014 and
May-June
2014
N/A
3staff/49 survey
results
Support ASL faculty
with ASL project form
Support ASL faculty with ASL logistics
Organized
Assist ASL faculty with preparations for
ASL presentation, grant proposals, and
publications
Support ASL faculty in implementing
special grants and projects
Plan, organize, develop, and implement
the expansion of overarching ASL
projects which strengthen and sustain
relationships between QCC and the CBOs
Transition to institutionalization of ASL
professional development
Organized
January
2014-June
2014
July 2013June 2014
January
2014- June
2014
July 2013June 2014
July 2013June 2014
July 2013June 2014
July 2013June 2014
July 2013June 2014
21 faculty
Organized
July 2013June 2014
Provide reflection activity support to
ASL faculty
Both
September
2013-May
2014
Provide student orientations
Both
Explore external funding opportunities
Organized
September
2013 and
February
2014
July 2013June 2014
CETL held
workshops on
August 30, 2013
and January 15,
2014
17 ongoing
reflections and 18
post reflections
provided
Spring 2014: 26
orientations
provided
Both
Organized
Organized
Organized
Organized
6 staff; multiple
meetings
4 staff/14 partners
5 staff/50 faculty
7staff/140 classes
4 staff/10 faculty
2 CBOs/7 faculty
1 grant received
(Teagle)
Queensborough Community College
Explore external recognition
opportunities
Non-teaching Department
Organized
July 2013June 2014
2013-2014 Academic Year
1 explored
(Aetna)
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2013-2014
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Josephine Pantaleo
Achievement type (from
menu)
Conference
Workshop attended
Conference
Workshop
Conference
Grant
Workshop attended
Citation
TEAGLE foundation Grant
Planning Convening; Scottsdale,
Arizona; July 7-11, 2014
Writing in the 21st Century
facilitated by Kathleen Blake
Yancy
Rubin Museum Orientation and
Project Planning
CETL: Course Design
Summer
2013
Fall 2013
Fall 2013
January 16,
2014
NY Campus Compact Community January 26,
Engagement Institute for Two Year 2014
Colleges, Guttman Community
College, NYC
TEAGLE Foundation Grant
Initiation
CETL: Scholarship of Teaching
and Learning
2/14, 3/14, 3/28, 4/11, 4/25, & 5/9.
Workshop attended
Workshop attended
CETL: Reflection: March 12, 2014
Conference Presentation
"Learning Inside and Outside the
Classroom" CUE Conference, May
2, 2014
“Academic Service-Learning as a
Pedagogical Tool for Career
Development and Vocational
Training.” Ed. Amy Traver and
Zivah Perel. Palgrave McMillan
Book Chapter Accepted
for Publication
Semester
CETL Faculty Inquiry Group
Member: Publishing Your
Pedagogical Project
Spring 2014
Spring 2014
Spring 2014
Fall
2013/Spring
2014
Spring 2014
Anticipated
publication
in 2014
Queensborough Community College
Cristina Di Meo
Non-teaching Department
Conference Presentation
Perkins Advisory Board
Presentation
Workshop
Mary Bandziukas
Arlene Kemmerer
Diana Silvestri
2013-2014 Academic Year
Publishing, final revisions
"Learning Inside and Outside the
Classroom" CUE Conference, May
2, 2014
Perkins Local Advisory Committee
CETL Reflection
Spring 2014
Fall 2013
March 12,
2014
January 16,
2014
Workshop
CETL Course Design
Book Chapter Accepted
for Publication
“Academic Service-Learning as a
Pedagogical Tool for Career
Development and Vocational
Training.” Ed. Amy Traver and
Zivah Perel. Palgrave McMillan
Publishing, final revisions
"Learning Inside and Outside the
Classroom" CUE Conference, May
2, 2014
Anticipated
publication
in 2014
Service-Learning
Presentation
Perkins Local Advisory
Committee
Workshop
CETL: Reflection
Workshop
CETL: Course Design
Fall 2013
November
21, 2013
March 7,
2014
January 16,
2014
Book Chapter Accepted
for Publication
“Academic Service-Learning as a
Pedagogical Tool for Career
Development and Vocational
Training.” Ed. Amy Traver and
Zivah Perel. Palgrave McMillan
Publishing, final revisions
"Learning Inside and Outside the
Classroom" CUE Conference, May
2, 2014
Anticipated
publication
in 2014
Service-Learning
Presentation
Perkins Local Advisory
Committee
Workshop
CETL Reflection Workshop
Fall 2013
November
21, 2013
March 12,
2014
Book Chapter Accepted
for Publication
“Academic Service-Learning as a
Pedagogical Tool for Career
Development and Vocational
Training.” Ed. Amy Traver and
Zivah Perel. Palgrave McMillan
Publishing, final revisions
Anticipated
publication
in 2014
Workshop
CETL Reflection Workshop
March 12,
2014
Conference Presentation
Conference Presentation
Spring 2014
Spring 2014
Queensborough Community College
Sharon Ellerton
Non-teaching Department
2013-2014 Academic Year
Workshop
CETL Course Design
Conference Presentation
Service-Learning at the American
Community College: Theoretical
& Empirical Perspectives”, Center
for Engaged Democracy
Conference, Tufts University,
Medford, MA
"Learning Inside and Outside the
Classroom" CUE Conference, May
2, 2014
Academic Service-Learning 101;
CETL/QCC
Meghmala Tarafdar, Josephine
Pantaleo and Sharon Ellerton,
“Fostering the Intercultural
Learning Cycle through Academic
Service Learning (ASL)” in
Intercultural Horizons:
Intercultural Strategies in Civic
Engagement. Ed. Lavinia Bracci,
Nevin C. Brown, and Eliza J.
Nash. Cambridge Scholar
Publishing, 2013.
Conference Presentation
Workshop Presentation
Conference Proceeding,
published as book
chapter
Service as a volunteer
editor for a student online
journal.
Conference Attended
Book Chapter Accepted
for Publication
Edited: “Superfund and the
Swannanoa Community”
Undergraduate Journal of Service
Learning and Community-Based
Research
NY Campus Compact Community
Engagement Institute for Two Year
Colleges, Guttman Community
College, NYC
“Academic Service-Learning as a
Pedagogical Tool for Career
Development and Vocational
Training.” Ed. Amy Traver and
Zivah Perel. Palgrave McMillan
Publishing, final revisions
January 16,
2014
July, 2013
Spring 2014
January 15,
2014
2013
2013
January,
2014
Anticipated
publication
in 2014.
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Conference Presentation - published as proceedings
Materials Development
Book, introduction, preface, etc.
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Other (please explain)
D. DEPARTMENT CHANGES, 2013-2014
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from menu)
Description of
Change
Reason for
Change
Date/Semester
Evaluation of
Change*
NA
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
E. ASSESSMENT AND EVALUATION, 2013-2014
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Number of
Target
outcome(s)
for Key
Performance
Indicator**
Schedule one
Actual outcome(s)
Met;
Recommended
action plan
CETL provides 2
Recommende
d status of
Core Activity
and KPI (see
menu)
Continue
Queensborough Community College
Non-teaching Department
workshops planned,
developed, and
implemented
through CETL and
OAA
SL
101 and one
reflection
workshop
each semester
through
CETL
August 30, 2013
and January 15,
2014
Number of ASL
faculty who will join
the Across the
Disciplines protocol
At least 5
ASL
faculty using
the
Across the
Disciplines
data at
conferences
and/ or
publications
Number of faculty
new to ASL
Increase by
10% the
number of
faculty new to
ASL
Met; On October
17, 2013, the
OASL organized
and coordinated a
data analysis
meeting with
faculty. The
following faculty
reported to the
OASL that they
either
presented/wrote
articles/chapter
sections on ASL
using the data
analysis provided
through the
protocol data:
E. Goldhammer,
A. Ferdenzi, and J.
Schwartz
Exceeded
The ASL Director
attended and
provided an
overview of ASL
at the new faculty
orientation; the
OASL staff met
with the chairs of
the ET, Nursing,
Speech, Academic
Literacy, and
English
departments.
Through the Teagle
and Perkins grants
2013-2014 Academic Year
across HIPs
professional
development:
course design and
reflection.
OASL will add
Individualized
Planning
Conference (IPC).
ASL faculty will
receive
information
concerning the
protocol and
OASL will input
protocol data and
disseminate data
to participating
faculty.
OASL will
provide awareness
of ASL to Btech
faculty.
OASL will:
 disseminate
2013-14
accomplishmen
ts to the
community
through the
ServiceLearner.
 One on one
recruitment
Continue to
provide if
funding
remains for
research
analyst.
Continue
Queensborough Community College
Number of returning
ASL practitioners
Number of faculty
referred to HIPs
librarian
Number of faculty
incorporating the
alignment template
into the course
syllabus
Number of faculty
new to the Across
the Disciplines
protocol
60% of ASL
practitioners
will continue
to incorporate
an ASL
project
5 additional
faculty
are referred to
the
HIPs librarian
who
will assist
them with
lit review
Non-teaching Department
additional faculty
were recruited.
21 new/124
existing=
17% increase
50%
82 unique faculty
offered ASL. Of
these 82, 21 were
new; thus, 61
returned.
(Base is 124.)
The OASL
scheduled frequent
meetings with the
HIP librarian.
Faculty were
referred as needed.
HIP Librarian
collaborates with
OASL on
appropriate links.
25 faculty will Exceeded
incorporate
46 faculty
the alignment completed the
template into online template
the course
syllabus
during the
2013-14
academic
year.
5 additional
Exceeded;
faculty
11 additional
will
faculty
participate in
participated:
the Across to
Ed Diller,
Disciplines
Eva Hampton,
protocol
Steven Dahlke,
Arthur Adair,
Merlinda Drini,
2013-2014 Academic Year
through the
various
departments
 Announce
publications
ASL practitioners
will continue to
receive letters and
certificates of
participation so
that their ASL
work may be
recognized and
applied toward
their
tenure/promotion
process.
The HIP librarian
will directly work
with HIP faculty.
Continue
Completed
For 2014-15, the
OASL will invite
faculty to set up
an Individual
Planning
Conference (IPC)
to review ASL
Student Learning
Outcomes
Modified
ASL faculty will
receive information concerning
ASL protocol.
Any faculty who
wish to participate
in protocol will be
accommodated.
Continue
Queensborough Community College
Number of faculty
participating in the
Across the
Disciplines
survey
Data collection
Number of faculty
receiving the data
Non-teaching Department
Yusuf Gurtas,
Megan Elias,
Tanya
Zhelezcheva, Cary
Lane, Cheryl
ComeauKirschner,
Anthony Kolios
Maintain the
Met;
number
Survey Monkey
of faculty
was used for easier
participating
distribution and
in the
data collection;
Across the
ASL sections that
Disciplines
needed computer
protocol
access were
accommodated in
the ALLC when
available. All
other sections that
could not be
accommodated
were distributed on
paper and the data
transferred to
Survey Monkey by
the OASL staff.
Data
Met;
collection will The OASL
be
collected the
coordinated
protocol data.
with
the Office of
Institutional
Research and
Academic
Affairs
3 faculty will Exceeded
meet
5 faculty met with
with the
the Learning
Learning
Outcomes Manager
Outcomes
Manager
for
interpretation
of results
2013-2014 Academic Year
Maintain the use
and increase the
use of Survey
Monkey as the
mechanism for the
protocol
distribution.
Continue
The OASL will
continue to collect
the data.
Continue
Dependent on
funding, hire an
assistant research
analyst who will
support faculty in
interpreting their
data.
Continue
Queensborough Community College
Revised ASL
protocol, reflection
activities and rubrics
Number of
completed reports
Number of external
funding proposals
received
10% of ASL
faculty
will explore
content
analysis using
reflection
activities
with
accompanying
rubrics
Internal and
external
reports will be
completed
accurately and
timely.
One external
funding
received
Number of student
clubs participating in
Earth Day events.
At least 25 %
of
student clubs
will
participate in
Earth
Day tabling
events
Expand the number
Increase by
of CBOs interviewed 25% the
number of
CBOs
interviewed
Hits to SL website
Increase hits
by 25%
Number of
Increase by
Non-teaching Department
Postponed
Met;
The ASL database
continues to
expand; files are
uploaded to
Sharepoint
Met
Met; 6 clubs
participated.
2013-2014 Academic Year
Professional
development for
the HIPs has been
in transition
during this
academic year.
CETL now
provides the
reflection
workshop.
Maintain an
archive of the
ASL activities.
Continue
Ask Office of
Continue
Sponsored
Programs to
identify external
funding
opportunities as
they arise.
Modify; plan other Modify
collaborative
servicelearning/clubrelated activities
which may
include Earth Day
Exceeded;
29% of CBOs were
interviewed
Will continue to
expand the
number of CBOs
interviewed
Continue
3,900 page views
from September
2013 to May 2014;
page views spiked
in February, March
and April; time on
the page increased
December through
April
50 faculty
Conduct usability
study to improve
user need; goal is
to decrease
bounce rate
Modify
Due to the
Continue
Queensborough Community College
faculty
completing an
ASL project
form at the
beginning of each
semester
Newsletter
Number of faculty
presenting at
conferences and/or
publishing articles
Number of
environmental
ASL projects per
semester.
25% the
number of
faculty
completing an
ASL
project form
at the
beginning of
each semester.
One
newsletter
will be
produced each
semester.
At least 5
faculty
will present
and/or
publish on
ASL
Non-teaching Department
2013-2014 Academic Year
completed the form addition of the
during the course
learning outcomes
of the semester
on the ASL
project form, the
updated form was
not available until
the end of the
semester
Met
Fall 2013;
Spring 2014
Pending
Exceeded;
May 2, 2014 CUE
Conference,
Learning Inside
and Outside the
Classroom;
March 1, 2014 TriState Best Practices
Conference:
Collaborations and
Connections; and
May 2, 2014
NYMAPS
Conference,
“Advocacy in
Practice: Engaged
Teaching and
Researching for
Social Change
Plan and
Exceeded
organize
Fall 2013
two
Nature Blog;
environmental Workshop on
projects per
recording Data in
semester
the Fields;
Posters on
Environmental
Sustainability;
Public Service
Announcements
for Bicycling;
Spring 2014:
One newsletter per Continue
semester will be
produced
Forward ASL
conference and
publication
opportunities to
faculty as they
arrive
Continue
Continue outreach
to faculty in the
related
environmental
disciplines.
Completed
Queensborough Community College
Number of faculty
receiving letters and
certificates for
participation
Acknowledge
partnerships
accomplishments
Acknowledge
staff
contributions
Acknowledge
students
participating in
ASL
100% of
faculty
participating
in ASL
will be
recognized
through letters
and
certificates.
100% of
community
partners
participating
in ASL
will be
recognized
through letters
and
certificates.
100% of staff
supporting
ASL will
be recognized
through letters
and
certificates.
100% of
students
participating
in ASL
will be
recognized
through
certificates.
Non-teaching Department
Recycling; Nature
Blog;
Surveying Walking
Trails;
Environmental Lab
Activities
Met; all faculty
(82) received a
letter and
certificate
2013-2014 Academic Year
All faculty will
receive a letter
and certificate of
participation
Continue
Met;
All community
partners (39)
received letters and
certificates of
participation
All community
partners will
receive a letter
and certificate of
participation
Continue
Pending; will be
completed in June
2014
All staff will
receive a
certificate of
appreciation
Continue
Met; all students
(2000) received
certificates of
participation
All students will
receive a
certificate of
participation
Continue
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over
time, assessments should be rotated through all the department’s KPIs.
MENU
Queensborough Community College
Completed
Continuing
Modified
Discontinued
Non-teaching Department
2013-2014 Academic Year
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2014-2015
Core Activity
(New Year)
Key
Performance
Indicator
(New Year)
Recruit new faculty Number of
who will
faculty
incorporate
incorporating
academic serviceacademic
learning (ASL) into service-learning
their courses
for the first time
Sustain ASL
faculty
Recruit new
community
partners
Maintain returning
community
partners
Number of
faculty who
repeat a servicelearning project
more than once
Number of new
community
partners
recruited
Number of
community
partners that
have sustained
partnerships for
at least 2
semesters
Bounce rate
Improve and
maintain the OASL
website to support
ASL faculty,
students and
community
partners
Track ASL faculty, Timely data
community
input
Target
Outcome(s)*
Increase the
number of
faculty
incorporating a
service learning
project into a
course by 10%
(124 baseline
=12 new)
50% of
practitioners
will continue to
incorporate an
ASL project
Increase by
10%
(Baseline 55 = 5
new partners)
Maintain
sustainable
relationships
with 65% of
existing
partners
(Baseline 55)
Decrease
bounce rate by
10%
Input data in
OASL database
Plan for Achieving
Target Outcome
Provide awareness of
BTech to QCC faculty;
one on one recruitment
through various
departments; announce
faculty publications on
service-learning
Outreach and provide
materials and logistical
support
One on one meetings,
email, community
outreach, maintain high
quality webpages about
community partners
Provide outreach and
logistical support
Conduct usability
surveys with faculty and
revise website
accordingly
All staff becomes
familiar with data entry
Division
Head
Approval
(D ate)
Queensborough Community College
Non-teaching Department
partners and
projects
Provide students
with orientation to
the community
partner
Number of
orientations of
community
partner
organization
provided to
students
Number of ASL
events planned,
developed,
coordinated and
implemented
Number of ASL
newsletter
distributed,
number of
postings on ASL
and college
website,
community
publications, and
number of
presentations
made
Number of
letters and
certificates
50% of classes
will receive an
orientation
Provide
individualized
recognition for
students
Number of
certificates
100% of
students will
receive a
certificate of
participation
Provide
individualized
recognition to staff
Number of
certificates
100% of staff
who supported
ASL will
receive a
Plan, develop,
coordinate ASL
events
Inform the
community of the
ASL
accomplishments
Provide
individualized
recognition for
faculty and
community
partners
2 events per
year
ASL
information will
be distributed in
at least 2
different media
100% of faculty
and community
partners will
receive a letter
and certificate
of appreciation
2013-2014 Academic Year
and enters data as it is
acquired. Dependent on
funding
Email service-learning
faculty requesting an
orientation; follow up
with phone calls;
Schedule meetings with
student clubs and
governments and faculty;
for example, I Love
Science Day ; Earth Day
Newsletter will be
distributed to QCC
community, and
community partners;
ASL website and college
website will be updated;
marketing will be
informed of events.
Compile list of faculty
and community partners
from database; create
certificates and letter for
each; copy letter for
chair and provost;
deliver/mail all letters/
certificates
Obtain student roster
from IT ; verify servicelearning students with
faculty; create
certificates for each
student; deliver
certificates to all classes
Compile list of staff;
create certificates;
deliver certificates
Queensborough Community College
Hold
Individualized
Planning
Conferences (IPC)
Encourage
academic servicelearning faculty
compliance with
HIP policies
Recruit new CBOs
and maintain
existing
partnerships
Percent of ASL
faculty
scheduling an
IPC completing
a ASL project
form
Number of
course design
forms and
reflection
assignments
submitted
Number of new
partners; number
of maintained
CBOs
Non-teaching Department
certificate of
appreciation
50% of ASL
practitioners
will complete a
form
Schedule an IPC with
ASL faculty to discuss
the requirements of the
form
50% of the
faculty will
submit course
design forms
and reflection
assignments
Recruit at least
2 new CBOs
and continue to
maintain
partnerships
with at least
50% of
partners we
have worked
with in the past
year.
All faculty
requesting their
classes be
surveyed will be
accommodated.
Improve instructions on
website and support
faculty who need
additional help
Schedule administration
of Across the Disciplines
surveys and administer
online through Survey
Monkey or paper surveys
in classroom
OASL will collect, input,
clean, and code data for
analysis
Oversee, recruit,
and maintain
faculty
participation in the
Across the
Disciplines
protocol
Schedule
administration of
post-servicelearning project
surveys
Number of
faculty
requesting
survey.
Number of
faculty
participating in
survey
All faculty
requesting their
classes be
surveyed will be
accommodated.
Collect, input,
clean, and code
ASL protocol data
for analysis
Number of
Across the
Disciplines
surveys
collected,
inputted, cleaned
and coded.
Report of Across
100% of data
will be
collected,
inputted,
cleaned, and
coded
Analyze the Across
2013-2014 Academic Year
Aggregate and
Plan, develop, and host a
community building
breakfast which is
dependent on funding;
distribute ASL
newsletter; maintain
contact with community
partners; distribute
community partner
survey
E-mails will be sent to
all ASL faculty
informing them of the
survey.
Research analyst will
Queensborough Community College
the Disciplines
survey data
the Disciplines
data analysis
Distribute
aggregate and
faculty-specific
survey results to
faculty
Number of
faculty receiving
survey results
Collaborate with
Institutional
Research and
Assessment to
design the servicelearning questions
in the HIP campuswide survey
Collect data on the
impact of ASL
projects in meeting
community needs
Provide logistical
support to
implement ASL
projects
Revised HIP
service-learning
questions
Support ASL
faculty in preparing
presentations, grant
proposals and
publications and
implementing
special grants and
projects
Plan, organize,
develop, and
implement the
Non-teaching Department
2013-2014 Academic Year
faculty-specific
data will be
analyzed;
aggregate and
faculty-specific
report will be
produced
All faculty who
participate in
survey will
receive
aggregate and
faculty-specific
survey results
Revised HIP
questions will
be completed by
Fall 2014
survey
analyze and produce
report dependent on
funding
Number of
community
partner surveys
showing impact
Number of
projects
provided with
logistical support
50% of CBOs
interviewed will
report impact
Number of
grants/
presentations/gra
nt proposals and
publications that
the OASL assists
100% of faculty
asking for
assistance will
be
accommodated
Compile list of CBOs,
email survey, schedule
interviews, follow up
with phone calls
Email all servicelearning faculty asking if
they need logistical
support; coordinate
travel arrangements,
oversee permission slips,
coordinate time and
dates of projects; process
reimbursement forms
Calls for presentations,
and publications are
emailed to faculty;
responding faculty will
receive assistance
Number of
faculty joining
an overarching
5 faculty will
oversee an
overarching
OASL will provide
awareness to overarching
projects to faculty;
100% of
projects
requiring
logistical
support will be
accommodated
Faculty will be emailed
the overall and facultyspecific their results
Schedule meetings with
Institutional Assessment
HIP Survey Coordinator
Queensborough Community College
expansion of
overarching ASL
projects between
QCC and
community
partners
ASL student
awards for
dedication/accompl
ishments
Refine the
student reflection
assignment to align
with the servicelearning learning
outcomes
Report on servicelearning activities
to funders and
administration as
required
Apply for
external funding
Non-teaching Department
2013-2014 Academic Year
project
project
OASL will explore
possible disciplines that
may support overarching
projects
Number of
students
receiving an
award/certificate
for outstanding
academic and
civic
transformation
Revised student
reflection
assignment
OASL will
acknowledge
outstanding
service-learning
student
performance.
OASL will email
service-learning faculty
requesting nominations
for outstanding service
learning performance
Learning
outcomes will
be aligned with
the reflection
questions.
Number of
reports
completed
Meet all
reporting
deadlines
Schedule meetings with
HIP coordinator to
finalize ASL learning
outcomes and develop
scaffolded reflection
questions.
Use updated ASL
database to compile
information requested for
reports
Number of
proposals
awarded
One external
funding grant
awarded
Ask Office of Sponsored
Programs to identify
external funding
opportunities as they
arise
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Before submitting your year-end report to the Office of Strategic Planning,
Assessment, and Institutional Effectiveness, please send it to your divisional
head or supervising dean for review and approval. Once approved and
submitted, the report will be posted as a pdf document on the college’s
website.