Services
For Business-Critical Continuity™
Power Services For Complete Confidence.
PETER MCINTYRE
Pace Universit y
“The only thing better
for your server room
than Liebert equipment
is Liebert service.”
2
Nobody Keeps The Power Flowing Better
Peace of mind. It’s confidence you’ve done everything possible to assure system uptime. It’s confidence the power
systems you rely on are operating at peak performance. It’s confidence you’ve selected the best partner available
to bring you back online in the event of unexpected downtime.
Confident Customers. Satisfied Customers.
You know them. They’re confident because they know
Complete confidence. When it comes to selecting a
service organization to maintain your critical power
systems, you can only have complete confidence when
your service partner can deliver:
their systems will be available when they need them.
So, they’re satisfied customers—and, they’re probably
ours. 99% of our customers are satisfied with the
service we provide. In fact, 96% of them would
recommend us to someone else (source: MRSI).
Real uptime assurance. They have the proprietary
tools, industry knowledge and robust service
infrastructure to deliver real assurance that your
systems will be available when you need them.
Proprietary Tools Deliver Uptime
Ensuring peak operating performance of your equipment
comes down to having knowledgeable Field
Technicians in your facility with the most current
tools available to do the job. Only Emerson Network
Power Field Technicians have access to the proprietary
tools needed to ensure system uptime—firmware
upgrades, factory engineering specifications, access
to Liebert product and application engineers and R&D.
No one else can bring this to your organization.
Efficient downtime recovery. After all, if downtime
strikes, you need a partner that can get you back
online quickly with intelligent answers, rapid service
response and parts where and when you need them.
The Business Case for Regular Maintenance
60x increase in MTBF
Regular OEM preventive maintenance increases the mean
time between failures (MTBF).
51x
51x
50x
Increase in
Mean Time
Between
Failures1
40x
For instance, the mean time between failures for a system
that receives 1 annual PM is 10 times greater than a system
that receives 0 PMs.
37x
37x
30x
By contrast, a system that receives 4 annual PMs, as
opposed to 0 PMs, increases its duration between failures
by 51 times.
23x
23x
20x
10x
10x
10x
1
1x
1x
0
1
2
3
Data is based on Mean Time Between Failure analysis for
three phase UPS systems (≥ 100kVA) with an Emerson
Network Power service agreement between 2002-2007.
4
Number of Annual Preventive Maintenance Visits
3
Not Just Response.
Unplanned downtime can occur any day, any time. Confident
customers know their power services partner will have them
back up and running quickly and efficiently.
Should downtime strike, no one can you get you back
online more quickly than Emerson Network Power.
We Have The Resources
We Have The People
We Have The Parts
Our Customer Resolution Center
Emerson Network Power has the
To make sure the job gets done
supports you 24x7x365. It’s always
staffed by knowledgeable people
who understand the technology
and your equipment. No messages.
No answering services. We handle
over 100,000 calls per year, and
resolve them in an average time
of 2.5 minutes.
coverage and the capabilities to get
you through just about anything.
We have the most and the best
factory-trained Field Technicians in
the industry—over 375 of them
located across the country. What’s
that mean to you? Our average
onsite response time in 2006
was just 1.97 hours.
when it needs to, we have the most
factory-certified parts—and the
most sophisticated logistics
system—to get them wherever
they’re needed. You won’t wait on
parts to get your system up and
running, because nearly 100% of
emergency parts orders are
delivered in less than 24 hours.
4
Bringing your critical systems back online quickly demands coordinated service
delivery-an effective integration of information, knowledge and resources. No one
can deliver this more seamlessly than Emerson Network Power. The proof is in the
data. In 2006, when our customers experienced unplanned downtime, we had a Field
Technician onsite in less than 4 hours nearly 100% of the time.
Resolution.
1:25
1:34
3:56
3:55
3:32
0:35
3:37
0:29
0:56
1:40
1:30
1:53
1:36
3:20
1:55
1:01
1:27
1:15
0:38
1:24
1:25
1:21
1:42
1:02
1:18
1:59
2:58
1:58
1:38
2:16
0:20
1:52
0:41
1:59
1:29
0:19
0:52
1:47
1:36
1:52
5
Servicing All Your Critical
Power Equipment
Your investment in power equipment is worthless if you don’t
maintain it. Not even the best equipment can function properly
unless it’s serviced with a regular maintenance schedule.
The power equipment
we service includes:
Emerson Network Power services
the complete spectrum of UPS,
batteries and related power
distribution equipment in your data
center or in other critical facilities
where continuous availability of
systems is essential.
All UPS and Batteries
Automatic Transfer Switch
Static Transfer Switch
System Control Cabinets
PDUs
Bypass Cabinets
Power Conditioning & Distribution
Emerson Network Power Services
Your power equipment functions as a complete system. Shouldn’t your service provider?
Only Emerson Network Power has the expertise and experience to service your entire power
infrastructure and all its components—from utility to rack.
Generator
Automatic
Generator
Transfer
Switch
TVSS
SwitchGear
UPS
Batteries
Static
Transfer
Switch
Remote
Batteries
Distribution
Cabinet
Server
Racks
POWER
Utility
Automatic
Availability
Power Transfer
Switch
Availability
depends on
the continuity of power
and the ability of an
uninterruptible electrical
supply to ride through
outages of any duration.
AC / DC
Low-Voltage
TVSS
Power
Power Protection
Switch
Gear
UPS
Raw utility power may be Conversion/Distribution
Converting and delivering
unsuitable for sensitive
power throughout a large
technology systems. In
facility or a small space is
these situations, surge
an important step in
suppression and power
protecting availability.
conditioning can deliver
the power quality you
need.
Static
Transfer
Switch/
Power
Distribution
Unit
Racks
Rack UPS
6
MP Power
Strips
A Service Agreement Just Makes Sense
Regular service of your power equipment provides uptime assurance and reduces the total cost of ownership
over the life of your systems. With a full-service contract from Emerson Network Power you get:
100% service, parts, labor and travel
Customer Resolution Center—7x24 access to a knowledgeable professional
Customer Services Network—information on all your covered sites and equipment at your fingertips
Tech support—telephone troubleshooting
Access to product and application engineering
The industry’s experts in complete power system design, maintenance, and support
Complete confidence.
Our customers have it.
Do yo u?
7
Emerson Network Power
The Largest Service Organization in the World
Dedicated to Maximizing Availability of Infrastructure
Required for Mission-Critical Systems
Batteries
UPS
DC Power
Emerson Network Power
Liebert Services
610 Executive Campus Drive
Westerville, Ohio 43082 USA
614 841 6400 Phone
614 841 6405 FAX
LiebertServices@Emerson.com email
Switchgear
liebert.com
Generators
Mission Critical
Cooling
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EmersonNetworkPower.com
Customer Resolution Center
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While every precaution has been taken to ensure
accuracy and completeness in this literature,
Emerson Network Power, Inc. and Emerson
Electric Power Co. assume no responsibility, and
disclaim all liability for damages resulting from use
of this information or for any errors or omissions.
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tio
lu
o
S
Testing
Technical
Services
Emerson Network Power, Inc. is a division of
Emerson Electric Power.
CS-00106 (R03/08)
Printed in USA
Preventive
Maintenance
Enterprise
Remote
Predictive
Monitoring
Maintenance
Battery
Inspection &
Replacement
Global Service with over 2000 Certified
OEM Engineers / Technicians
2-Hour Mean Time to Respond
Web-Based Monitoring & Reporting
24x7 Customer Resolution Center
Global Multi-Tiered New Parts Availability
Emerson Network Power.
The global leader in enabling Business-Critical Continuity™.
EmersonNetworkPower.com
AC Power
Embedded Computing
Outside Plant
Racks & Integrated Cabinets
Connectivity
Embedded Power
Power Switching & Controls
DC Power
Monitoring
Precision Cooling
Services
Surge Protection
Business-Critical Continuity, Emerson Network Power and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co.
©2008 Emerson Electric Co.