Conflict Resolution
Directions: Circle the number that represents your best response. Use the following scale
to determine your answers:
1= Almost Never, 2= Sometimes, 3= Often, 4= Almost Always
1. Conflicts just seem to happen to me and I have no idea why.
1
2
3
4
2. In a conflict situation, someone has to win and someone has to lose.
1
2
3
4
3. In a conflict situation, I feel victimized by the actions of others.
1
2
3
4
4. I cannot see the underlying patterns in my recurring conflicts.
1
2
3
4
5. I have the skills to help others successfully resolve their conflicts.
1
2
3
4
6. In a conflict situation, I tend to see myself as right and the other person as wrong.
1
2
3
4
7. In a conflict situation, I try to "shoot down" the arguments of the other person.
1
2
3
4
8. As the result of resolving my conflicts I am able to better understand myself and
why I got into a conflict with this person.
1
2
3
4
9. I have altered some of my values and beliefs as the result of my conflicts.
1
2
3
4
10. I wish that the people who bug me would just go away.
1
2
3
4
11. In a conflict situation, I end up not getting what I want and the other person does.
1
2
3
4
12. I lack confidence in my ability to resolve my conflicts successfully.
1
2
3
4
13. In a conflict sit uation, I get afraid that I'll lose myself if I consider the other
person's position or needs.
1
2
3
4
Figuring out your Score
Add up all of your answers. Use the following levels to determine how well you resolve
conflicts.
Score 36-42 - You need to really work on your verbal problem solving skills. You will
feel happier and less stressed once you have learned how to use these strategies to help
you solve conflicts.
Score 27-35 - You probably try to solve your conflicts by using the flight method. You
may feel like you have to give in to keep the peace. You might find that you often feel
angry or resentful after resolving a conflict. Use the strategies above to work on your
verbal problem solving skills.
Score 21-26 - Overall, you do fine solving conflicts but keep working on your skills!
Score 13-20 - You are doing great at resolving conflicts! Keep up the good work!