SCHOOL BOARD OF SAINT LUCIE COUNTY JOB DESCRIPTION
Position No.
Salary Schedule
FLSA
JOB TITLE
77538
2H
Non-exempt
DEPARTMENT
Data Processing User
Support I
Length of Work Year 12 months
Date Approved
10/26/93
Date Revised
11/27/07; 1/11/13
REPORTS TO
Business Services
Data Processing Manager/
Assistant Superintendent of IT
JOB GOAL
Responsible for providing technical assistance and support related to computer systems,
hardware, or software. Work with ITS Team to development and maintain policy and procedures
to assist end users with their questions encountered during the course of normal daily data
processing activities.
QUALIFICATIONS:
1.
2.
3.
4.
5.
6.
7.
8.
High school diploma or equivalent.
Knowledge of and/or experience in microcomputer software and support equipment.
Secretarial and/or clerical work with some school support responsibility.
Knowledge of office practices, procedures, and policies.
Ability to interact with user community.
T.A.B.E. test or successful completion of nine (9) non-remedial college credit hours.
General office skills, word processing, spreadsheet, and data entry.
Ability to perform the functions of the position.
DESIRED QUALIFICATIONS
1.
Basic knowledge of data communications and VSE/ESA Windows operating system
software.
2.
Excellent oral and written communication skills.
3.
Familiarity with DOE reporting requirements.
4.
Experience in the Florida public school system.
5.
Knowledge of Data Center operations and/or Student/Business software.
6.
Knowledge of word processing and spreadsheet software.
_____________________________________________________________________________
DUTIES:
1.
To develop and maintain all documentation and user manuals to ensure that the end user
has adequate written instructions for all programs processed on the District Systems.
2.
To be a liaison between the ITS Department and all users.
3.
Coordinate, prepare and present in-service workshops to the user community as
requested by the user and/or as changes to application programs dictate.
4.
Work with end users to problem solve their issues and escalate to Level IIm if needed,
with the proper documentation.
5.
Responsibilities include back-up to Operations.
Data Processing User Support I
Page 2
6.
Perform general secretarial duties, including typing correspondence, payroll, preparation
of purchase orders and budget items, as required.
7.
Perform assigned tasks in a timely and efficient manner and at a high standard of quality.
8.
Perform other duties as assigned by the Data Processing Manager and/or the Assistant
Superintendent of IT.
Physical Demand Class - Medium Heavy: (MH) - Frequent lifting and carrying of objects
weighing 35 pounds or less. Infrequent lifting and carrying of objects weighing 35-70 pounds.
Continuous walking and/or standing is required to carry out duties. Infrequent walking at fast
pace and/or running may be required.