Job Bulletin
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http://agency.governmentjobs.com/northcarolina/job_bulletin.cfm?jobI...
STATE OF NORTH CAROLINA
invites applications for the position of:
Child Support Services
Trainer
JOB CLASS TITLE: Social Services Program Consultant I
POSITION NUMBER: 60042398
DEPARTMENT: Dept of Health and Human Services
DIVISION/SECTION: Division of Social Services/Child Support Services/Policy and Training
Unit
SALARY
RANGE:
$38,125.00 - $60,604.00 Annually
RECRUITMENT RANGE: $38,125.00 - $50,000.00
SALARY GRADE / SALARY GRADE EQUIVALENT: 69
COMPETENCY LEVEL: Not Applicable
APPOINTMENT TYPE: Permanent Full-Time
WORK LOCATION: Wake County
OPENING DATE: 04/06/16
CLOSING DATE: 04/13/16 5:00 PM Eastern Time
DESCRIPTION OF WORK:
Social Services Program Consultant I / Child Support Services Trainer - 60042398
*Salary Grade - 69; Recruitment Range - $38,125 - $50,000
**This is a re-post due to the position being unfilled. Previous applicants must
reapply to be reconsidered.
The North Carolina Department of Health and Human Services (DHHS) is one of the largest,
most complex agencies in the state and has over 17,000 employees. It is responsible for
ensuring the health, safety and well-being of all North Carolinians.
The Division of Social Services provides direct services that address issues of poverty, family
violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable
citizens, and promote self-reliance and self-sufficiency for individuals and families.
The Program Consultant/Trainer position is located in the Policy and Training Unit of the Child
Support Program Central Office in Raleigh. The primary purpose of the Child Support Trainer is
to provide training for the child support staff and community partners.
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Job responsibilities include the following:
Develop, implement, and conduct initial and on-going training to staff on child support
federal and state laws, policy, procedures and the Automated Collection and Tracking
System (ACTS)
Develop multiple, specialized training curricula for all child support professionals and
community partners
Serve as the primary point of contact for training requests and coordinate and implement
multiple courses of instruction at training sites across the state
Evaluate the effectiveness of training curricula
Prepare visual aids such as PowerPoint presentations and webinars
Distribute training manuals and materials and secure additional trainers as needed
Respond to requests to assist child support staff with identified performance and training
problem areas
Participate in state and federal conference calls and projects
KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:
Qualified applicants must possess and clearly reflect work experience on their
application that demonstrates the following:
NC Child Support Agent experience
Working knowledge of the NC Child Support Program
Demonstrated knowledge of child support policy and procedures
Experience analyzing and interpreting state and federal law
Proven experience using the Automated Collection and Tracking System
Proficient with Microsoft PowerPoint, Excel, and Word
Considerable knowledge of the principles and techniques of training
Effective communication skills, both verbal and written
Demonstrated ability to use the internet concepts, web-technology and other technology
for presentations
Considerable knowledge of capabilities and uses of audiovisual aids and other training
tools and resources
Excellent interpersonal skills to work with co-workers, leadership, agency attorney, state,
county, community partners
Strong organizational and analytical skills
Applicant must possess integrity, strong teamwork skills, good judgment, a positive
attitude, and the drive to pursue challenging goals.
Ability and willingness to travel extensively overnight.
Physical Requirements: Position will require lifting of material when training.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
A Masters degree in social work
or
Graduation from a four-year college/university, nine months of graduate training in social work
and one year of experience in social work
or
Graduation from a four-year college/university and two years of experience in social work
or
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An equivalent combination of education and experience
SUPPLEMENTAL AND CONTACT INFORMATION:
The Department of Health and Human Services (DHHS) selects applicants for employment
based on job-related knowledge, skills, and abilities without regard to race, color, gender,
national origin, religion, age, disability, political affiliation or political influence.
Degrees must be received from appropriately accredited institutions. Transcripts, degree
evaluations and cover letters may be uploaded with your application. Applicants who obtained
their education outside of the United States and its territories are expected to assume
responsibility for having their academic degrees validated as equivalent to a degree conferred
by a regionally accredited college or university in the United States.
Please be sure to complete the application in full. Resumes may be uploaded with
your application, but will not be accepted in lieu of a fully completed application and
will not be considered for qualifying credit. "See Resume" or "See Attachment" will
NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent application
received prior to the posting closing date will be accepted. Applications must be submitted by
5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide information
regarding the status of your application over the phone. To check the status of your
application, please log in to your account. Processing applications will take an average of 6
– 8 weeks due to the high volume of applications received. It is not necessary to contact the
Human Resources Office to check the status of an application. Upon the closing date,
applications are "Under Review" and will be screened by Human Resources for the most
qualified applicants.
For technical issues with your applications, please call the NEOGOV Help Line at
855-524-5627. If there are any questions about this posting other than your application
status, please call 919-527-6380.
APPLICATIONS MAY BE FILED ONLINE AT:
http://www.oshr.nc.gov/jobs/index.html
Position #16-03101
CHILD SUPPORT SERVICES TRAINER
SO
NOTE: Apply to the department listed on posting
An Equal Opportunity Employer, NC State Government
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Child Support Services Trainer Supplemental Questionnaire
*
1. I UNDERSTAND that DHHS requires a complete descriptive work history with all
employment experience detailed to be considered for employment. I have included all of
this information within my application. (NOTE: AN ATTACHED RESUME DOES NOT
SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't
completed the application requirements, please return to your application to finish it
before submitting your application.)]
Yes, I understand and have fully completed all requirements.
*
2. The budgeted salary for this position is limited to $50,000. If offered this position, are you
willing to accept a salary within the posted recruitment range of $38,125 - $50,000?
Yes
No
*
3. Which of the following best describes the highest level of post-secondary education you
have attained?
No college
Some college
Associate's degree
Bachelor's degree
Master's degree or higher
*
4. If you have a Bachelor's degree or higher, please indicate your major(s). If you do not
have a Bachelor's degree, type "N/A."
*
5. Which of the following best describes your level of proficiency with PowerPoint (or other
equivalent presentation software)?
None
Basic (create a simple presentation, run it, and print it)
Intermediate (working with slide show options with graphics, animation and multimedia
inserting movies and sound)
Advanced (creating interactive objects by using hyperlinks and action buttons, explore
online meetings and broadcast presentations)
*
6. Which of the following best describes your level of proficiency with Word?
None
Basic (create document, copy, paste, labels and envelopes)
Intermediate (utilize styles, format sections)
Advanced (create organization chart, insert chart, perform mail merge)
*
7. Which of the following best describes your level of proficiency with Excel?
None
Basic (create document, enter and edit text, SUM, format)
Intermediate (utilize functions, sort and filter lists, modify tables)
Advanced (pivot charts, queries)
*
8. What is your skill level working with the North Carolina Automated Collection and Tracking
System (ACTS)?
None
Basic
Intermediate
Advanced
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*
9. If you have proven experience using the NC ACTS, briefly explain how/where you
obtained this experience. If you answered None to the previous question, type "N/A".
* 10. Which of the following best describes the total number of years of experience you have as
a NC Child Support Agent?
None
Less than 1 year
1 - 2 years
2 - 3 years
3+ years
* 11. If you have experience as a NC Child Support Agent, briefly explain how/where you
obtained this experience. If you answered None to the previous question, type "N/A".
* 12. Which of the following best describes the total number of years of experience you have
with the NC Child Support program?
None
Less than one year
1 - 2 years
2 - 3 years
3+ years
* 13. If you have working knowledge of the NC Child Support program and the various child
support policies and procedures, please briefly describe your level of knowledge and
experience and explain where you obtained this knowledge and experience.
* 14. If you have experience analyzing and interpreting state and federal law, please briefly
explain how/where you obtained this experience
* 15. Which of the following best describes the total number of years of experience you have
developing, implementing, and conducting training?
None
Less than one year
1 - 2 years
2 - 4 years
4+ years
* 16. If you have experience developing, implementing, and conducting training, please briefly
explain how/where you obtained this experience.
* 17. Which of the following best describes the total number of years of experience you have in
evaluating the effectiveness of training curricula?
None
Less than one year
1 - 2 years
2 - 3 years
3+ years
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* 18. If you have experience in evaluating the effectiveness of training curricula, please briefly
explain how/where you obtained this experience.
* 19. Are you able and willing to travel extensively overnight if necessary?
Yes
No
* Required Question
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