Job Bulletin
http://agency.governmentjobs.com/northcarolina/job_bulletin.cfm?jobI...
STATE OF NORTH CAROLINA
invites applications for the position of:
Income Maint Quality
Assurance Analyst /
Quality Assurance Analyst
JOB CLASS TITLE: Income Maint Quality Assurance Analyst
POSITION NUMBER: 60041981
DEPARTMENT: Dept of Health and Human Services
DIVISION/SECTION: Social Services
SALARY
RANGE:
$35,474.00 - $55,460.00 Annually
RECRUITMENT RANGE: $35,474.00 - $40,000.00
SALARY GRADE / SALARY GRADE EQUIVALENT: 67
COMPETENCY LEVEL: Not Applicable
APPOINTMENT TYPE: Permanent Full-Time
WORK LOCATION: Pitt County
OPENING DATE: 03/30/16
CLOSING DATE: 04/13/16 5:00 PM Eastern Time
DESCRIPTION OF WORK:
Quality Assurance Analyst - 60041981
*Salary Grade – 67; Recruitment Range - $35,474 - $40,000
The North Carolina Department of Health and Human Services (DHHS) is one of the largest,
most complex agencies in the state and has over 17,000 employees. It is responsible for
ensuring the health, safety and well being of all North Carolinians.
The Division of Social Services provides direct services that address issues of poverty, family
violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable
citizens, and promote self-reliance and self-sufficiency for individuals and families.
This Quality Assurance Analyst is a home-based position and will primarily serve the following
counties: Pitt, Beaufort, Edgecombe, Nash, Martin, and Bertie Counties. Job responsibilities
include:
Research, investigate, and evaluate county Food and Nutrition Services (FNS) records for
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proper compliance with Federal and State laws for proper administration of the Food and
Nutrition Services Program
Conduct an in-depth review and evaluation of cases assigned to the analyst on a monthly
basis
Interview recipients and contact various sources (landlords, employers, etc.) in executing
this evaluation
Provide training and technical assistance to county income maintenance staff on problem
areas which are reflected by error trends detected during the case review process
Travel within counties served, as well as other counties as needed
*This position may require extensive travel and needs a flexible work schedule; therefore, the
applicant must reside less than a two-hour drive from Pitt County Department of Social Services
Office.
KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:
Possess current knowledge (within the past two years) of Food and Nutrition Services
policy
Excellent communication skills, both written and verbal
Demonstrated ability to pay close attention to details
Proven ability in the use of computers and proficiency in using Microsoft Word
Ability to establish and maintain effective working relationships with staff from local
Departments of Social Services as well as clients, public and private agencies involved in
income maintenance decisions
Demonstrated working knowledge of State information systems (NC FAST, On-line
Verification, etc.)
Knowledge of and/or the ability to interpret State Quality Control process and procedures
Reside less than a two-hour drive from Pitt County Department of Social Services Office
Management Preferences:
FNS supervisory or lead worker experience
Excellent interviewing skills
Current FNS program knowledge
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Graduation from a four-year college/university with a degree in a human services field, business
administration or public administration and two years of experience as an income maintenance
caseworker or investigator;
OR
Graduation from an associate degree program in human services technology, social services
associates, paralegal technology, business administration, secretarial science and four years of
experience as an income maintenance caseworker or investigator;
OR
Graduation from high school and three years of paraprofessional, clerical, or other public
contact experience which included negotiating, interviewing, explaining information, gathering
and compiling data, analysis of data and/or performance of mathematical or legal tasks and four
years of experience as an income maintenance caseworker;
OR
An equivalent combination of education and experience.
SUPPLEMENTAL AND CONTACT INFORMATION:
The Department of Health and Human Services (DHHS) selects applicants for employment
based on job-related knowledge, skills, and abilities without regard to race, color, gender,
national origin, religion, age, disability, political affiliation or political influence.
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Degrees must be received from appropriately accredited institutions. Transcripts, degree
evaluations and cover letters may be uploaded with your application. Applicants who obtained
their education outside of the United States and its territories are expected to assume
responsibility for having their academic degrees validated as equivalent to a degree conferred
by a regionally accredited college or university in the United States.
Please be sure to complete the application in full. Resumes may be uploaded with
your application, but will not be accepted in lieu of a fully completed application and
will not be considered for qualifying credit. "See Resume" or "See Attachment" will
NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent application
received prior to the posting closing date will be accepted. Applications must be submitted by
5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide information
regarding the status of your application over the phone. To check the status of your
application, please log in to your account. Processing applications will take an average of 6
– 8 weeks due to the high volume of applications received. It is not necessary to contact the
Human Resources Office to check the status of an application. Upon the closing date,
applications are "Under Review" and will be screened by Human Resources for the most
qualified applicants.
For technical issues with your applications, please call the NEOGOV Help Line at
855-524-5627. If there are any questions about this posting other than your application
status, please call 919-527-6380.
APPLICATIONS MAY BE FILED ONLINE AT:
http://www.oshr.nc.gov/jobs/index.html
NOTE: Apply to the department listed on posting
An Equal Opportunity Employer, NC State Government
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Position #16-03141
INCOME MAINT QUALITY ASSURANCE ANALYST / QUALITY
ASSURANCE ANALYST
SO
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Income Maint Quality Assurance Analyst / Quality Assurance Analyst Supplemental
Questionnaire
*
1. I UNDERSTAND that DHHS requires a complete descriptive work history with all
employment experience detailed to be considered for employment. I have included all of
this information within my application. (NOTE: AN ATTACHED RESUME DOES NOT
SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't
completed the application requirements, please return to your application to finish it
before submitting your application.)
Yes, I understand and have fully completed all requirements.
*
2. The budgeted salary for this position is limited to $40,000. If offered this position, are you
willing to accept a salary within the posted recruitment range of $35,474 - $40,000?
Yes
No
*
3. Which of the following best describes your level of proficiency with Word?
None
Basic (create document, copy, paste, labels and envelopes)
Intermediate (utilize styles, format sections)
Advanced (create organization chart, insert chart, perform mail merge)
*
4. Which of the following best describes the highest level of education you have attained?
No college
Some college
Associate's degree
Bachelor's degree
Master's degree or higher
*
5. Which of the following best describes the total number of years of experience you have in
conducting second party reviews of FNS cases?
None
Less than 1 year
1 - 2 years
2 - 3 years
3+ years
*
6. If you have experience conducting second party reviews of FNS cases, please briefly
explain how you communicate your findings with the case manager. If you selected None,
please type N/A.
*
7. Which of the following best describes the total number of years of experience you have
using State Information Systems? (NC FAST, On-line Verification, etc.)
None
Less than 1 year
1 - 2 years
2 - 3 years
3+ years
*
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8. If you have experience with using State Information Systems, please list the systems
you've used and when/where you obtained this experience. If you answered None, please
type N/A.
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*
9. Which of the following best describes your total years of experience with and/or the ability
to interpret State Quality Control processes and procedures?
None
Less than 1 year
1 - 2 years
2 - 3 years
3+ years
* 10. If you have experience with and/or the ability to interpret State Quality Control processes
and procedures please briefly explain when/where you obtained this experience and/or
ability.
* 11. This position requires extensive travel throughout the counties served, and others as
needed. (Pitt, Beaufort, Edgecombe, Nash, Martin, and Bertie Counties) Are you able to
meet this requirement?
Yes
No
* 12. This position requires the individual to reside in Pitt County or within a 2-hour drive from
the Pitt County DSS office. Are you able to meet this requirement?
Yes
No
* Required Question
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