Power Switching & Controls
for Business-Critical Continuity
ASCO Services Scheduled Maintenance Programs
for Critical Electrical Infrastructure
Unique Solutions
Solid Experience
Rapid Response
ASCO Services is the service arm of
ASCO Power Technologies, the world
leader in engine controls and
automatic transfer power switching
for mission critical emergency power
systems.
ASCO Services (ASI) is
much more than a manufacturer’s “service department.”
We are a self-sufficient organization offering a broad
range of services, products,
and solutions.
• Commissioning of new
ATS and Generator Control
Systems
• Periodic scheduled maintenance of equipment
regardless of manufacturer
Consider the
Organization
2
• Technology upgrades to
legacy systems
• Modifications in system
operations
• On-going customer
training
• Access to the latest developments from ASCO Power
Technologies including
parts and equipment
Customer Centric Service
puts your needs first.
41 locations nationwide
More than 170 experienced
personnel
24 x 7 x 365 response
More than service… solutions.
Maintaining mission critical power systems requires
more than routine maintenance. At ASCO Services, we
understand that each customer’s situation is unique.
We bring critical thinking to
each task and seek to provide a breadth of service that
will assure that a customer’s
system is ready to supply
top-level performance at all
times. We know that a failure
can mean disaster to your
facility.
Our core responsibility
is to maintain ASCO products in the field. However,
we understand the need to
service all manufacturers’
equipment.
Experience is the key. Our
entire staff is comprised
of ex-military and industry
seasoned professionals.
Newly hired technicians are
assigned a training regimen and a mentor to assure
they are prepared for any
eventuality. As an example,
they learn the basics of the
engine generator set as well
as the controls. This in-depth
knowledge allows them to
identify the source of a problem and set an appropriate
course of action.
ASI Technicians also pursue the EGSA (Electrical
Generating Systems
Association) certification.
This demonstrates that ASI
people are well schooled in
the engine generator, it’s
support systems and controls. Sales representatives
are taught how to evaluate
an entire system. They seek
the most efficient solutions
to best fit customer specific
needs. Attention to detail
and integrity are critical to
job performance.
Senior management is
directly involved in all aspects of the business to
assure total customer satisfaction. Field experience sets
our management team apart
from other organizations.
It’s a “hands-on” approach
that is rarely found in the
industry.
Unique Solutions
Solid Experience
Rapid Response
Consider the
Organization
3
Unique Solutions
Solid Experience
Rapid Response
Consider the
Organization
4
Rapid response to your emergency.
It’s 3 a.m. … your power is
out… there’s a problem with
your emergency power system… what can you do... call
ASCO Services at (800) 800
ASCO (2726).
Whether your problem is
with the engine controls or
the automatic transfer switch,
ASCO Services is the answer.
We understand the emergency
power system, not just our
products, so we can fully
assess the problem and provide a solution.
Limiting your facility’s
downtime is the ultimate goal.
ASCO Services’ offices are
manned and equipped at all
times. Technicians are trained
to offer suggestions to resolve,
avert or at least stabilize the
situation until they reach the
scene.
When personal attention is
required, technicians are ready
for deployment at a moment’s
notice with fully stocked vans.
There is never a need to stop
by a warehouse or shop before
making the service call. Many
of our competitors arrive to
confirm what you already
know, then must order parts
from the manufacturer or
central warehouse. ASCO
personnel arrive ready to make
most repairs on site.
Scheduled maintenance… your best
defense against critical power failure.
The choice of a service
provider is yours, so choose
carefully. Your facility’s
future may depend on it.
The consequences of critical electrical infrastructure
failure can be devastating.
Regularly scheduled maintenance will greatly reduce
the potential for unexpected
problems. Consider these
important ASCO advantages:
• All service technicians are
carefully selected, experienced professionals who
are fully qualified to work
on critical equipment.
• ASCO Services offers global
support so trained personnel are always nearby.
• ASCO Services’ call center
is manned at all times. A
record is made of each
call and specific information is obtained to determine the proper responder.
A sophisticated escalation
plan provides uniform
steps all the way to top
management. Response
time averages 12.5 minutes for first call back. ASI
management receives an
electronic log of all calls for
the preceding 24 hours.
• Only ASCO Services’ personnel are authorized and
fully trained in ASCO
products. They are aware
of current procedures and
service bulletins. Many of
our competitors are not
factory authorized.
• ASCO Services can train
your staff. This training
can be invaluable in avoiding problems and making
the right decision in an
emergency. We will design
a custom course and provide instruction at your
facility or in our training
headquarters.
• ASCO field personnel can
access engineering
24 x 7 x 365.
• Our “Service Alert” system
keeps our personnel aware
of product changes and
technical advancements.
• ASCO Services offers comprehensive maintenance
programs:
Gold Maintenance Program:
Includes scheduled maintenance in accordance with
manufacturer’s recommendations and accepted industry standards; discounts on
replacement parts, emergency service and engineered upgrades; priority
emergency service response.
Platinum Maintenance
Program:
Includes scheduled maintenance in accordance with
manufacturer’s recommendations and accepted industry standards; all parts, labor
and expenses for emergency
service; custom solutions
for system upgrades at
competitive prices; priority
emergency service response.
Unique Solutions
Solid Experience
Rapid Response
Consider the
Reliability
5
Unique Solutions
Solid Experience
Rapid Response
Consider the
Alternative
6
Cost effective programs to add
new technology to your system.
Modifications and upgrades are attractive alternatives to replacement when
equipment ages, components become obsolete or
current needs exceed capacity. Custom solutions from
ASCO Services can achieve
desired results while minimizing costs and disruption
to your facility. The typical
outlay for a major generator
system upgrade is far less
than total replacement. And,
you save on physical and
electrical work as well.
ASCO Services’ ability to call on ASCO Power
Technologies’ expertise in
design and implementation is a major competitive
advantage. This enables us to
deliver unique solutions that
match demanding customer
requirements.
ASCO Services, will survey
your ATS or generator control
system and prepare a custom
proposal of upgrade options.
These may range from simple component replacement
to total control redesign. In
most cases upgrades can be
installed and tested while
maintaining full functionality of your emergency power
system.
On-going training assures
top performance, by your
people and ours.
Your employees need to
understand how the emergency power system works
and how to recognize potential problems. ASCO Services
will create a training program
to fit your needs and provide
instruction in our training
center or at your site. New
staff or experienced hands,
we’ll help them stay abreast
of the latest developments
in technology and performance.
ASCO Services’ technicians receive a full curriculum that goes from basic to
complex and beyond. The
program is a combination of
classroom and field exercises.
Each technician has a mentor
to help with development
and evaluation. No matter
how long a person has been
with us, the training continues as a part of the job
experience.
Consider the Source,
ASCO Services,
ASCO Power Technologies &
Emerson Network Power
The right parts, right away.
ASCO Services stocks hundreds of genuine ASCO parts.
Unlike many competitors we
don’t need to wait for a part,
we ship most everything the
same day it is ordered.
With ASCO Services you
don’t suffer expensive downtime waiting for that one
part you need.
Consider it Solved!
7
A SCO Power Te chnologies
50 Hanover Road Florham Park
N E W J E R SE Y 07932
USA
8 0 0 8 0 0 A SCO
W W W. A SCO P OW ER.CO M
A SIA
AUS TRALIA
BRAZIL
C AN A DA
GERMANY
J A PAN
ME X I CO
SOUTH AFRIC A
SOUTH AMERIC A
UNITED ARAB E M I R ATE S
UNITED KINGD O M
U N I T E D S TAT E S
Emerson Network Power.
The world leader in business-critical continuity.
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Emerson Network Power and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. ©2007 Emerson Electric Co.
Publication 3139 R2
© August, 2007
Printed in the U.S.A.