GKN Aerospace - St. Louis
142 J S McDonnell Blvd
Hazelwood, MO 63042 USA
(314) 264-3000
(314) 264-3010
Date:
Addressee Name:
Company Name:
Address:
City:
State:
ZIP:
This letter is to inform you that CAR-SUP has been assigned to you for supplying
nonconforming product. The Corrective Action Request Response Form is contained on pages 2 and
3 of this document.
Please complete and return Steps 1 and 2 of the Corrective Action form to GKN Supplier Quality
Assurance via return e-mail within three business days (72 hours) of receipt of this letter. Complete
and return Steps 3 through 6 via return e-mail within 14 days of receipt of this letter. Forms that are
not fully and completely addressed will be returned to the supplier for completion.
Once the CAR has been returned to GKN, it will be reviewed for sufficiency, you will be notified if the
response has been accepted or rejected. If accepted, the CAR will be tracked to final completion. If
rejected, you will be notified of areas that need further information and/or improvement. Please note,
if this request for corrective action is not completed by the dates requested, it can have a negative
impact on your Supplier Performance Indicator rating.
For your convenience, we have also attached a tutorial for the completion of this form and completing
basic root cause corrective action.
Please contact me if you have any questions or need more information.
Thank you,
(314)-264.
@usa.gknaerospace.com
GKN Supplier Quality Assurance Engineer
142 McDonnell Blvd.
St. Louis, Mo 63042
MI 7.4-23 (a) Rev A – Page 1 of 3
GKN St. Louis Supplier Corrective Action Request Response Form
Electronic form users, choose a text entry field (yellow box) or check box and choose “F1” for descriptions of field criteria.
Supplier Company Name :
Supplier Address :
Supplier Vendor Code:
Supplier Contact Telephone Number :
Supplier Contact FAX Number:
Supplier Contact e-mail Address:
(For GKN Use)
GKN Supplier Quality Engineer :
GKN SQE Phone Number:
GKN SQE e-mail Address:
GKN SQE FAX Number:
CAR No :
(For GKN Use)
CAR Revision Letter :
(For GKN Use)
GKN Buyer :
GKN Buyer Phone Number:
GKN Buyer e-mail Address:
Non-Conformance Description :
(Input Corrective Action Nonconformance Statement in this box. References to other documents are NOT permitted)
This form was completed by :
Issue Date :
Please complete Steps 1 and 2 within 3 Business Days (72 HOURS) of Issue Date
Containment Action Taken Pending Corrective Action Implementation:
Step 1
(Provide the actions taken to contain the specific nonconformance noted in the Statement of Nonconformance above)
Who is responsible for completion of the actions:
What are the timelines for the actions, including completion:
Immediate Action Taken to Correct the Specific Nonconformance:
Step 2
(Provide the actions taken to correct the specific nonconformance noted in the Statement of Nonconformance above)
Who is responsible for completion of the actions:
What are the timelines for the actions, including completion date:
Please complete steps 3, 4, 5, and 6 within 14 days of Issue Date (or return of part)
Root Cause of the Nonconformance:
(Provide Cause Details; answer as many of the why steps as possible to get to the actual root cause)
Basic Cause: 1 – Why: (Explain)
Step 3
2 - Why: (Explain)
3 - Why: (Explain)
4 - Why: (Explain)
5
Root Cause Statement:
MI 7.4-23 (a) Rev A – Page 2 of 3
- Why: (Explain)
(State the nature of the Root Cause, NOT the last “why”)
GKN St. Louis Supplier Corrective Action Request Response Form
Permanent Action Taken to Prevent Recurrence:
Active Mistake Proof
Passive Mistake
Step 4
Proof (Check One)
(Actions taken to correct the root cause and prevent recurrence of the issue? These actions “shall” address root cause identified)
Who is responsible for completion of the actions:
What are the timelines for the actions, including completion date:
Step 5
Corrective Action Verification Plan:
(List the actions you will take to verify your corrective action plan is effective. It is NOT permissible to use GKN Quality to verify the
effectiveness of your Corrective Action)
Who is responsible for verification of the actions:
Step 6
What are the timelines for the verification actions, including completion date:
Actions Taken to Identify and Correct Other Product / Processes Similarly Affected:
(List other processes/products that, upon review, may have similar issues)
Return to SQE listed on page 1 after each section of the form is completed.
MI 7.4-23 (a) Rev A – Page 3 of 3