Mobility for All
explorations into
“understanding the way things are”
Coleman Project
Jim Sullivan
CLever Retreat
6/14/01
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Agenda
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•
•
•
•
vision
design approach
initial explorations
strategic partnerships
success model?
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“Mobility for All”
Vision
• NOT a “high tech” system
designed exclusively for the disabled
• an “inclusive system” that:
- lowers accessibility barriers
- has universal acceptance/appeal
- provides gateways to independence and richer social
interaction for those without transportation
- transcends physical mobility and encompasses
communication, planning, and socialization, and learning
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Agenda
•
•
•
•
•
vision
design approach
initial explorations
strategic partnerships
success model?
4
Design Approach
Understand “how things are”
– identify supported users
– analyze current systems, assistive approaches and environments
Envision the future “how things could/should be”
– task/activity analysis  scenario development
– professional collaboration (Communications Arts,
City of Boulder, caregiver communities etc.)
– develop conceptual frameworks & assistive prototypes
– demonstrate, integrate, evaluate, and improve systems
– identify new assistive frameworks and technologies
– iterate!
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Agenda
•
•
•
•
•
vision
design approach
initial explorations
strategic partnerships
success model?
6
“understanding the way things are”
• environment: locations, landmarks
• navigation: information representation, cognitive
challenges
• human factors: comfort, shelter, view, labels,
accessibility
• safety: getting to and from the station, exposure to
traffic, getting help
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environments
Skip - south Broadway
Table Mesa - Park and Ride
residential routes - Gillespie
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navigation
What bus must I take
to get to Pearl Street?
Table Mesa Park and Ride
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navigation (map)
Where am I?
Must I use this map?
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navigation (map)
or should I
use this map?
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navigation
These maps are hard to understand
… can I just use this schedule?
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navigation (schedule)
But I want to go Pearl Street ..
• What bus should I take?
• When will I arrive?
• Why is it organized like this?
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human factors
protection from traffic and elements?
comfortable seating?
clearly
labeled
navigational
aids and
landmarks?
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visibility of approaching buses?
safety
• Do people living here use this stop?
• Are there problems recognizing it
from other residential bus stops?
“panic” buttons (Park & Ride only)
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Some “category” contrasts
Park and Ride vs. passenger-only stops
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landmarks and labels
shelters
emergency support
lighting
Residential vs. “main street” stops
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–
–
traffic safety
landmarks and labels
shelter and seating
support for special populations (ex: Mary Sandoe House)
Single route vs. multi-route stops
– navigational challenges
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A closer look ...
Park and Ride vs. passenger-only stops
–
–
–
–
landmarks and labels
shelters
emergency support
lighting
Residential vs. “main street” stops
–
–
–
–
traffic safety
landmarks and labels
shelter and seating
support for special populations (ex: Mary Sandoe House)
Single route vs. multi-route stops
– navigational challenges
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Single route vs. multi-route bus stops
single route stops
multi-route stops
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Source: http://www.rtd-denver.com/SystemMaps/boulder.htm
Navigational challenges:
Single route vs. multi-route stops
Single route bus stop tasks:
1. get on the bus headed in the correct direction
2. get off the bus at correct destination
Multi-route stops:
– service more than one bus route.
– some routes require changing buses!
– increased task complexity:
1a. identify the “correct” bus (i.e. route and direction)
 must comprehend maps AND schedules
1b. get on the correct bus
2a. get off bus
2b. repeat 1a through 2a until at destination
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“What if”
and need to go
here ...
“routing
problem”
you live
here ...
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Source: http://www.rtd-denver.com/SystemMaps/boulder.htm
Additional challenges:
“the routing problem”
Main tasks
1. identify the “best route”
2. get on “correct” bus
3. get off the bus at the “correct” destination
What is the “best route”?
– for most people: minimize Ttotal travel time (?)
– in “unsafe” (high traffic/crime) areas: minimize Twait (?)
– for those with attention deficits:
minimize [# transfers + # stops] (?)
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Additional challenges:
“the routing problem”
Main tasks
rich opportunities to
study in scenarios,
prototypes and user studies
1. identify the “best route”
2. get on “correct” bus
3. get off the bus at the “correct” destination
Determining the “best route”:
– for most people: minimize Ttotal travel time (?)
– in “unsafe” (high traffic/crime) areas: minimize Twait (?)
– for those with attention deficits:
minimize [# transfers + # stops] (?)
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Additional challenges:
“the routing problem”
Main tasks
1. identify the “best route” many “dual use” applications
for foreign travelers, etc.
2. get on “correct” bus
3. get off the bus at the “correct” destination
Determining the “best route”:
– for most people: minimize Ttotal travel time (?)
– in “unsafe” (high traffic/crime) areas: minimize Twait (?)
– for those with attention deficits:
minimize [# transfers + # stops] (?)
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integration opportunities
• navigation?
MAPS
• trip planning?
• location/environmental issues?
QueryLens
• communications?
I-mail
• safety?
• human factors and comfort?
Hal’s EDC
chessboard
Web2gether
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What’s next?
Understand “how things are”
– Analyze other systems, assistive approaches and environments
Envision the future “how things could/should be”
– task/activity analysis  scenario development
– professional collaboration (Communication Arts,
City of Boulder, caregiver communities etc.)
– develop conceptual frameworks & assistive prototypes
– demonstrate, integrate, evaluate, and improve systems
– identify new assistive frameworks and technologies
– iterate!
25
Coleman Project
Collaboration Meeting
City of Boulder
and
Cognitive Levers (CLever)
Research Team
June 19, 2001
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Agenda
•
•
•
•
•
•
vision
design approach
initial explorations
strategic partnerships
tentative project schedule
success model?
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What about this “bus stop”?
comfortable sheltered area - with
something to do while you wait
a clearly labeled “landmark”
with interesting graphics
accessible design
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