Long-Term Programs for
instrumentation, controls
and electrical systems
Siemens Energy understands the
competitive pressures of today’s energy
market. These pressures are forcing
power generation companies to make
significant changes to their operations
and maintenance models relative to their
power plant’s instrumentation, controls
and electrical systems. These models
must be proactive as well as reactive,
cost-effective and efficient in resolving
issues while giving the plant a
competitive edge.
Siemens Long-Term Programs (LTPs) are
competitive bundlings of services
specifically tailored to meet your plant’s
budget and maintenance requirements.
Available program features are 24-hour
technical support, priority response and
accurate solutions for your plant’s critical
needs, cyber security and NERC CIP
compliance assistance, as well as
discounts on parts, repairs and much
more. Our commitment to quality and
customer satisfaction is established to
give you peace of mind. Your designated
LTP project lead will work together with
you to create a customized service
strategy that can potentially improve your
plant’s availability and reliability.
As your control system’s OEM and
the only I&C provider that constructs
power plants, Siemens has leveraged its
real-world knowledge and practical
operations experience to provide worldclass service for your plant’s I&C needs.
Instrumentation, Controls & Electrical Service and Support
Answers for energy.
Siemens I&C Long-Term Programs deliver customized service
solutions to support the entire life cycle of your plant.
Potential features and benefits
24/7 technical support
Priority response to critical needs
Discounts on parts purchase, hotline
support and field service hours
Single point of contact
Significant reduction in maintenance
expenses by bundling services.
Available services
Training
System administration
Standard training classes are provided at
our state-of-the-art training facility in
Alpharetta, Georgia. Customized on-site
training classes, which provide personal
instruction tailored to your plant
configuration and operating
environment, are available as well.
System administration and diagnostic
services for your controls system can be
accomplished remotely. The technical
experts at Siemens I&C Hotline can
identify potential issues and provide the
necessary corrections. This proactive
solution is offered on an annual, semiannual or quarterly basis.
Remote expert center (REC) support
Highly trained technical experts are ready
to serve you 24 hours a day, 7 days a
week, exclusively through the Siemens
remote expert center. Armed with the
capability of remotely accessing your
plant controls system, our service team
can obtain actual process and operating
data to offer knowledgeable solutions for
your emergent needs.
On-site field services
As part of the LTP, field service hours are
offered at a significantly discounted rate.
These hours can be used for urgent and
complicated situations that require
priority and/or cannot be addressed
remotely. A field service engineer will be
dispatched within 24 hours of your
request.
Parts repair and replacement
This service covers parts repair and
replacement services of the identified
controls system components delivered
with the original purchase order. Parts
maintained in inventory will be ready for
shipment within 24 hours of receiving
your request.
Software version update
Siemens keeps your control system up-todate by providing software updates as
they are made available within the
specific installed version level. These
updates, such as bug fixes and patches,
help ensure your controls system
operates securely and effectively.
Software version upgrade (SPPA-T3000)
Siemens will provide released software
version upgrades for the SPPA-T3000
distributed controls system as they are
made available within the LTP year. Such
an approach helps secure the reliability
and compatibility of the system
components for future extensions and
helps ensure the long-term
maintainability of your plant.
Cyber security services (SPPA-T3000)
Our fourth generation controls system,
SPPA-T3000, can assist with your
NERC-CIP compliance program. Windows
OS, SPPA-T3000 and anti-virus updates
can be remotely installed via the
SPPA-T3000 terminal server. On-site
support is also available as required.
For more information, please contact
your local Siemens sales representative.
Published by and copyright © 2009:
Siemens AG
Energy Sector
Freyeslebenstrasse 1
91058 Erlangen, Germany
Siemens Energy, Inc.
Instrumentation, Controls & Electrical
1345 Ridgeland Parkway
Alpharetta, GA 30004 USA
Tel: +1 (678) 256-1500
Fax: +1 (678) 256-1553
www.siemens.com/energy/controls
Order No. E50001-D230-A222-X-76US
Printed in USA
All rights reserved.
Trademarks mentioned in this document are
the property of Siemens AG, its affiliates, or
their respective owners.
Subject to change without prior notice.
The information in this document contains
general descriptions of the technical options
available, which may not apply in all cases.
The required technical options should therefore
be specified in the contract.