ATTENTION PROFESSIONALS WITH DISABILITIES Career Opportunities Available Nationwide Qualifications Now Hiring: Mechanical Engineers Structural Engineers Electrical Engineers Manufacturing Engineers Industrial Engineers Project Engineers Design Engineers Configuration Management Engineers Computer and Software Engineers Systems Engineers Aero Thermal Design Engineers Facilities Engineers Logistics Computer Science Management Information Systems Locations Available: Are you a professional with a disability seeking promotional opportunities or a recent college graduate seeking to put your education to work? Bender has over 20 years of experience aligning companies and federal agencies with professionals with disabilities across the United States. A businesswoman with disabilities, President and CEO, Joyce Bender is a leader in the disability community and the host of Disability Matters with Joyce Bender on www.voiceamerica.com. Connecticut Hartford Danbury Stratford Pennsylvania Pittsburgh Philadelphia Phoenix, AZ Chicago, IL Greater Washington, DC Area How to Apply: Complete the online application at: www.benderconsult.com/careers/submitresume. Indicate “Bender Career” in the summary field. Since 1995, Bender has focused on disability employment solutions and the belief that competitive employment means freedom and equality for people with disabilities. Apply now or learn more at www.benderconsult.com. Recruitment. Workplace Mentoring. Technology Accessibility. Career Opportunities for People with Disabilities Recruiting and Hiring people with disabilities for competitive career opportunities. HELP DESK ANALYST IN COPPELL, TX ABOUT OUR COMPANY: With over 20 years of experience in supporting corporate and federal recruitment, workplace mentoring, and technology accessibility initiatives, Bender Consulting Services, Inc. is the leading national expert in disability employment solutions for private and public sector employers. To learn more about how to start your career with Bender Consulting Services, Inc., please visit our website at www.benderconsult.com. HOW TO APPLY: To apply for consideration for the following career opportunity for people with disabilities, please visit www.benderconsult.com/careers/submit-resume and complete the electronic form. POSITION DESCRIPTION: • • • • • Assist users by troubleshooting hardware and software problems. Respond to incoming phone calls. Monitor trouble tickets in the queue. Assist users with passwords, e-mail, and printer problems. Escalate unresolved problems to 2nd level support. QUALIFICATIONS: • • • • • Any combination of education and/or experience. Must be customer service-oriented. Knowledge of PC hardware/software, including internal and peripheral equipment. Excellent verbal and written communications skills. Self-motivated with the ability to work independently, as well as in a team environment, with a professional attitude. 3 PENN CENTER WEST • SUITE 223 PITTSBURGH, PA 15276 • 412-787-8567