IT Support Specialist
Hours
Part-time (20-25 hours per week), paid hourly
Context of the Job
The American Philosophical Association (APA) is the premier professional organization for philosophers in
North America. Its national headquarters is located on the campus of the University of Delaware. The APA
administrative office maintains membership records for over 10,000 members, produces numerous APA
publications, and supports three annual national meetings of philosophers.
Under the supervision of the executive director and working closely with members of the board of officers,
the IT specialist is responsible for coordinating and overseeing the information technology operations of
the 10-person administrative office. The IT specialist provides maintenance and support for APA
computers, servers, peripherals, office machines, software, and web applications. The IT specialist
implements and maintains compliance with internal and external administrative policies and procedures
related to information technology best practices, security, networking, and data backup and recovery. The
IT specialist also oversees the preparation and setup of IT services at the APA’s three annual divisional
meetings. The principal emphasis is on IT support and maintenance, with additional administrative and
application development responsibilities as needed.
Major Responsibilities
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Set up, maintain, support, and track inventory of all APA-owned and leased computers, servers,
peripherals, office machines, and software
Ensure that all operating systems, software, networks, security measures, and backup and recovery
processes are up-to-date and in keeping with IT best practices and APA and UD policies
Administer, maintain, and support the organization’s technology resources, including
Yourmembership.com database, WordPress blog, Google Apps suite, Dropbox Business, and related
websites and systems
Troubleshoot computing and networking support issues related to Windows, Unix/Linux, MySQL,
Apache, and PHP
Oversee audiovisual support for the association’s divisional meetings, including attending all
divisional meetings, arranging shipment of audiovisual and other equipment, maintaining and
tracking inventory of audiovisual equipment, setting up and breaking down audiovisual equipment,
and managing and fulfilling audiovisual requests; provide additional on-site meeting support as
assigned by the meeting coordinator
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Research, evaluate, recommend, and oversee technology purchases to ensure smooth association
operation, enhance current systems, and streamline technology processes and procedures
Provide website analytics reports on a monthly basis, plus an annual report and other special
reports as directed
Provide technical assistance to staff and website users as needed, independently and in
coordination with UD IT services
Maintain documentation of IT systems and develop and propose technology policies
Assist with the preparation of annual IT operating budget
Work with the meetings staff to ensure divisional meetings’ technology needs are fulfilled
Consult with and advise executive director and other staff on technology needs, application and
web development, and IT best practices
Develop, design, test, and implement new information systems and web applications in accordance
with association needs
Required Qualifications
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Bachelor’s degree required and one year’s relevant experience, preferably in a small business,
nonprofit, or academic environment. Related experience may be substituted for additional
education beyond high school diploma or GED; additional related education may be substituted for
required experience.
Comprehensive knowledge of networking, Microsoft Office and other common software packages,
Microsoft Windows and other common operating systems, programming languages, web
applications, and computer hardware.
Ability to troubleshoot networking, hardware, and software issues, including helpdesk and
customer service skills.
Ability to install and maintain a variety of computers, peripherals, and office machines.
Ability to solve problems under time constraints.
Ability to communicate technical information to people with various levels of technological literacy.
Ability to work both independently and as part of a team.
Ability to analyze and interpret data and make independent decisions, judgments, and
recommendations.
Ability to communicate and interact well with people of all ages and diverse backgrounds and to
maintain a positive and collaborative work environment.
Ability to lift and carry audiovisual equipment weighing up to 50 pounds.
Experience with association management software packages, preferably YourMembership.com, is
preferred.
Hours and Compensation:
Pay commensurate with experience. This part-time (20-25 hours per week), miscellaneous wage position
does not provide University of Delaware benefits. Perks include paid parking and flexible scheduling.
To Apply
Fill out the application form on our website at http://www.apaonline.org/?page=employment. The
deadline to submit applications is Thursday, April 28.
Employment offers will be conditioned upon successful completion of a criminal background check. A
conviction will not necessarily exclude you from employment.
The American Philosophical Association is based at the University of Delaware, an Equal Opportunity
Employer which encourages applications from Minority Group Members, Women, Individuals with
Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at
http://www.udel.edu/aboutus/legalnotices.html