AMU Survey Reponses
November 2010
Do you visit the AMU or Union Sports Annex?
Number of survey invitees:
2,500
Food Quality
Annex Restaurant/WOW Café and Eatery
Brew Café AMU
Brew Café Cudahy
Brew Café Raynor
Brew Café Sensenbrenner
Brew Café Straz
Eckstein Hall - Tory Hill Café
Lunda Room
Marquette Place
Marquette Place - Einstein's
Marquette Place - Fresh Greens
Marquette Place - Grab `n Go
Marquette Place - Grill 155
Marquette Place - Natural Market
Marquette Place - New York Subs
Marquette Place - Sushi
Marquette Place - Ultimate Baja
Eagle Options Marquette Place
Eagle Options Annex
Pub
Yes
No
No Data
Total
Fall 2002
377
12
8
397
Spring 2006
826
34
0
860
Fall 2008
848
20
0
868
Fall 2010
699
26
0
725
1999
3.12
3.48
3.19
3.66
3.61
3.30
2.85
2000
3.07
3.42
3.27
3.84
3.47
2.75
2.96
2001
3.12
3.48
3.29
3.70
3.30
3.03
-
Fall 2002
3.37
3.43
3.43
3.67
3.93
3.49
3.48
3.23
-
Spring 2006
3.07
3.09
2.91
2.95
2.50
2.76
3.62
3.08
2.62
2.54
-
Fall 2008
3.08
3.11
2.97
3.02
2.68
2.80
3.59
3.19
3.66
3.41
2.89
3.30
3.30
2.81
3.46
3.36
-
Fall 2010
3.57
3.73
3.49
3.44
3.44
3.97
3.94
3.96
3.75
3.32
3.68
3.64
3.50
3.65
3.55
-
3.32
3.25
3.32
3.50
2.91
3.16
3.64
1999
-
2000
-
2001
-
Fall 2002
-
Spring 2006
-
Fall 2008
-
Fall 2010
3.46
3.43
3.24
3.21
3.19
3.79
Invitee Response
Rate
29%
Variance 2008 to
2010
0.49
0.62
0.52
0.42
N/A
0.64
NEW
0.35
N/A
0.30
0.34
0.43
0.38
0.34
0.69
0.19
0.19
N/A
N/A
N/A
SCALE = 0 (Do Not Use); 1 - 5 (Very Disatisfied to Very Satisfied)
Food Variety
Annex Restaurant/WOW Café and Eatery
Brew Café AMU
Brew Café Cudahy
Brew Café Raynor
Brew Café Straz
Eckstein Hall - Tory Hill Café
Variance 2008 to
2010
#VALUE!
NEW
NEW
NEW
NEW
NEW
Lunda Room
Marquette Place
Marquette Place
Marquette Place
Marquette Place
Marquette Place
Marquette Place
Marquette Place
Marquette Place
-
Einstein's
Fresh Greens
Grab `n Go
Grill 155
Natural Market
New York Subs
Sushi
Ultimate Baja
-
-
-
-
-
-
3.67
3.71
3.40
3.29
3.44
3.51
3.29
3.44
3.28
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
SCALE = 0 (Do Not Use); 1 - 5 (Very Disatisfied to Very Satisfied)
3.42
Value of Service
Annex Restaurant/WOW Café and Eatery
Brew Café AMU
Brew Café Cudahy
Brew Café Raynor
Brew Café Straz
Catered Event
Concessions at Al McGuire Center
Concessions at Valley Fields
Eckstein Hall Tory Hill Café
Lunda Room
Marquette Place - Einstein's
Marquette Place - Fresh Greens
Marquette Place - Grab `n Go
Marquette Place - Grill 155
Marquette Place - Natural Market
Marquette Place - New York Subs
Marquette Place - Sushi
Marquette Place - Ultimate Baja
AMU Brooks Lounge
Annex bowling
Event Management technical support
Vending service
-
-
-
-
-
-
3.44
3.73
3.65
3.59
3.44
3.58
3.61
3.57
3.64
3.73
3.62
3.60
3.40
3.40
3.56
3.56
3.52
3.48
3.53
3.67
3.58
3.32
3.56
1999
3.17
3.54
3.59
3.74
3.74
-
2000
3.15
3.66
3.64
3.46
3.68
3.78
-
2001
3.29
3.68
3.56
3.53
3.76
3.38
-
Fall 2002
3.42
3.63
3.64
3.73
3.82
3.87
3.84
-
Spring 2006
3.13
3.49
3.43
3.42
3.35
3.35
3.54
3.37
3.22
3.72
3.26
-
Fall 2008
3.08
3.62
3.61
3.65
3.48
3.41
3.61
3.45
3.47
3.60
3.26
-
Fall 2010
3.64
3.96
3.83
3.82
3.67
3.93
3.82
3.76
3.96
3.97
3.78
SCALE = 0 (Do Not Use); 1 - 5 (Very Disatisfied to Very Satisfied)
Customer Service
Annex Restaurant/WOW Café and Eatery
Brew Café AMU
Brew Café Cudahy
Brew Café Raynor
Brew Café Sensennbrenner
Brew Café Straz
Catered Event
Concessions at Al McGuire Center
Concessions at Valley Fields
Eckstein Hall Tory Hill Café
Lunda Room
Marquette Place
Marquette Place - Einstein's
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
Variance 2008 to
2010
0.56
0.34
0.22
0.17
N/A
0.26
0.32
0.37
0.29
NEW
0.37
N/A
NEW
Marquette Place - Fresh Greens
Marquette Place - Grab `n Go
Marquette Place - Grill 155
Marquette Place - Natural Market
Marquette Place - New York Subs
Marquette Place - Sushi
Marquette Place - Ultimate Baja
AMU AV/technical operations
AMU event planning services
Annex Bowling
Brooks Lounge
Bus shuttles to basketball games
Facilities Setup/Operations
Marquette Card Services
Marquette Spirit Shop
Post Office
Pub
University Information
US Bank
3.51
3.67
3.56
3.86
3.64
3.79
3.35
3.52
3.59
3.59
3.59
3.65
3.67
3.61
3.64
3.81
3.74
3.45
3.60
3.70
3.68
3.60
3.61
3.99
3.82
3.79
3.74
3.90
3.86
3.38
3.72
3.41
3.32
3.39
3.21
3.70
3.47
3.39
3.55
3.57
3.53
3.34
3.42
3.49
3.42
3.41
3.28
3.57
3.52
3.46
3.50
3.68
3.64
3.83
3.50
3.78
3.66
3.50
3.75
3.75
3.66
3.65
3.82
3.70
3.75
3.66
3.87
3.78
3.75
3.91
4.02
3.95
3.97
3.80
NEW
SCALE = 0 (Do Not Use); 1 - 5 (Very Disatisfied to Very Satisfied)
3.71
3.48
3.63
3.69
3.61
3.93
3.23
3.68
3.60
Quality of Service
Availability of staff
Availability of audio/visual equipment
Catering on time
Cleanliness of room
Conditions of facility/furnishings
Food quality
Quality of catering presentation
Room unlocked and ready
Room set up
Temperature of room
Vending service
3.35
3.56
3.87
3.80
3.68
3.78
3.45
-
3.62
3.59
4.08
3.91
3.72
3.85
3.47
-
3.50
3.57
3.90
3.76
3.80
3.87
3.56
-
3.57
3.52
3.73
3.73
3.57
3.64
3.47
-
3.19
3.20
3.34
3.34
3.28
3.22
3.41
3.08
3.24
3.03
-
3.30
3.24
3.45
3.49
3.44
3.32
3.48
3.23
3.37
3.16
3.35
3.86
3.85
3.96
4.03
3.97
3.67
3.95
3.80
3.92
3.75
3.74
3.86
0.56
3.64
SCALE = 0 (Do Not Use); 1 - 5 (Very Disatisfied to Very Satisfied)
Reservation and Space Utilization
Availability of equipment
Availability of event planning support
Availability of rooms
Audio visual choices/options
Food choices/options
Helpfulness of staff during event
Information provided
Overall accuracy of original request
Response time to requests
Room set as requested
3.75
3.71
3.61
3.23
1999
3.56
3.39
3.64
-
2000
3.59
3.31
3.56
-
2001
3.57
3.65
-
Fall 2002
3.52
3.45
3.57
3.58
-
Spring 2006
3.09
2.88
3.13
2.99
-
Fall 2008
3.10
2.89
3.13
3.03
3.31
3.21
3.11
3.09
3.21
Fall 2010
3.80
3.76
3.52
3.78
3.57
3.86
3.74
3.73
3.86
3.53
3.49
3.61
3.53
3.02
3.12
3.74
3.57
3.75
-
3.56
3.88
-
3.48
3.80
3.67
-
3.47
3.74
3.48
3.73
-
3.14
3.35
3.31
3.41
3.23
3.26
-
3.18
3.47
3.39
3.52
3.39
3.40
-
3.83
3.96
3.87
3.92
3.88
4.21
NEW
NEW
NEW
NEW
NEW
0.33
0.28
0.34
0.38
0.30
0.26
0.29
0.41
0.34
N/A
0.31
0.14
0.61
0.51
0.54
0.53
0.35
0.47
0.57
0.55
0.59
NEW
Variance 2008 to
2010
0.70
NEW
0.63
0.65
0.54
0.55
N/A
0.63
0.64
0.65
0.00
SCALE = 0 (Do Not Use); 1 - 5 (Very Disatisfied to Very Satisfied)
Cleanliness
Annex Restaurant/WOW Café and Eatery
Brew Café AMU
Brew Café Cudahy
Brew Café Raynor
Brew Café Sensenbrener
Brew Café Straz
Eckstein Hall - Tory Hill Café
NEW
0.65
0.49
0.48
0.40
N/A
0.48
N/A
Lunda Room
Marquette Place
Marquette Place - Einstein's
Marquette Place - Fresh Greens
Marquette Place - Grab `n Go
Marquette Place - Grill 155
Marquette Place - Natural Market
Marquette Place - New York Subs
Marquette Place - Sushi
Marquette Place - Ultimate Baja
AMU lobbies/hallways/lounges
AMU meeting rooms
AMU restrooms
Annex Bowling
Annex Court
Annex rest rooms
Brooks Lounge
Humphrey Hall practice Spaces
Practice East
Varsity Theatre
Weasler Auditorium
West/East Towne (outside)
4.11
3.59
4.01
4.04
3.94
3.64
3.75
3.57
3.98
3.88
4.27
3.72
4.05
4.05
3.87
3.47
3.65
3.59
4.00
3.82
4.20
3.71
3.85
3.85
3.74
3.68
3.54
3.91
3.89
4.07
3.65
3.82
3.87
3.72
3.42
3.38
3.34
3.73
3.58
3.95
3.77
3.75
3.24
3.48
3.42
3.44
3.07
3.15
3.03
3.24
3.13
3.50
3.42
3.77
3.29
3.59
3.53
3.51
3.13
3.28
3.16
3.34
3.33
3.35
3.31
3.53
3.50
4.15
3.96
3.90
3.90
3.85
3.93
3.89
3.92
3.81
3.98
4.04
3.87
3.81
3.83
3.76
3.80
3.77
3.76
3.88
3.96
3.88
3.82
3.83
3.78
3.67
3.31
3.40
3.90
-
-
-
-
3.41
3.57
3.98
0.38
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
0.39
0.51
0.36
0.68
0.55
0.60
0.46
0.44
0.41
0.57
0.43
0.38
SCALE = 0 (Do Not Use); 1 - 5 (Very Disatisfied to Very Satisfied)
Overall
Overall impression of AMU & services
0.41