Ready for Work Series Content and Description AZTEC SOFTWARE 800-273-0033
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Ready for Work Series Content and Description AZTEC SOFTWARE 800-273-0033 WWW.AZTECSOFTWARE.COM Ready for Work Series - Content and Description The Ready for Work Learning Series is specifically designed to foster workforce readiness skills. It gives students the tools to build a successful foundation to launch themselves into today’s workforce with confidence. This comprehensive interactive series engages students with progressive lesson content that is based on real life and workforce scenarios. The software is presented in an is easy to use effective format. Correct Work Behavior Topics include: Basic rules for correct work behavior, dependability, mannerisms, sensitivity toward others, behavior toward bosses, behaviors toward co-workers, behavior toward employees, common workplace behavior problems, behavior toward customers, workplace behavior that leads toward promotion, privacy at work, gossiping at work, cooperation at work, honesty and lying at work, credibility, integrity, following company rules, safety rules, customer service, dealing with demanding or angry customers. Customer Service Topics include: Defining different types of customers, learning good people skills, how to contact customers, paying attention to details, talking with customers in person, talking with customers on the phone, writing to customers, dealing with retail customers, product demonstration, processing a sale, receiving payment, customer service after sales. Dealing with Supervisors Topics include: Supervisors, differences between bosses and employees, understand various supervisors’ titles, understanding “chain of command,” managers, roles of supervisors, rules for good worker-supervisor relations, traits of a good supervisor, different managing styles. Decision Making Topics include: Types of decisions made at work, planning ahead, gathering information, criteria for making decisions, steps for narrowing down decisions, implementing decisions, procrastination, consulting others, following orders, 6-step decision making model, reacting to different situations, drawing conclusions, executing decisions. 1 Ready for Work Series - Content and Description Effective Speaking Topics include: Sharing information, communication, communicating with co-workers, communicating with bosses, communicating with employees, asking questions, speaking properly, non-verbal communication, making introductions, speaking to an audience, facial expressions, eye contact, body language, posture, introductions, voice, volume, tone, pitch, mannerisms. Effective Work Techniques Topics include: Efficiency, treating time like money, motivation, organization, priorities, purpose, delegating, networking, wasted time, reading directions, staying neat, customer service, work attitudes, important organizational skills, planning ahead, organizing tasks, delegating tasks, work techniques for various types of jobs. Following Directions Topics include: Following orders, learning company rules, understanding orders, asking questions, basic rules for company correspondence, steps for following directions, manuals, equipment manuals, diagrams, training, training guides, importance of details, meetings, learning steps needed to complete a task, working with co-workers, bulletin boards. Health and Appearance Topics include: Appearance, importance of a good impression, how to dress for job interviews, how to dress for various types of employment, personal hygiene, nutrition, food groups, exercise, health, healthy workers, aerobic exercise, low impact exercise, high impact exercise, conditioning exercise, benefits of exercise, rest, causes of insomnia. Listening Skills Topics include: Communication, listening, skills for becoming a good listener, types of poor listeners, emotional listeners, listening exercises, exercises in recalling what you hear, importance of listening at work, whom to listen to, recognizing and correcting poor listening habits, listening for main ideas, tools for remembering what you hear, proper note taking for different tasks, active listening, abbreviations for note taking, note taking skills, active listeners, listening to supervisors. 2 Ready for Work Series - Content and Description Managing Emotions Topics include: Learning how to manage mistakes, managing stress and emotions, defining emotional stability, handling stress, dealing with authority, dealing with mistakes, handling criticism, working with others, Co-workers behavior that elicits emotions, bosses behavior that elicits emotions, handling prejudice. Positive Thinking Topics include: Self esteem, different types of attitudes, job objectives, handling criticism, attitude toward customers, attitude toward bosses, attitude toward employees, motivation, identifying negative and positive attitudes, management style of supervisors, customer service, stereotyping. Reading for Work Topics Include: Kinds of reading needed for work, reading manuals, reading signs and symbols, reading schedules, reading graphs and charts, reading memos and emails, reading notices, reading vocabulary for work, definitions of work related vocabulary. Relating to Others Topics include: Personal relationships, how people work with others, relationships in various jobs, positive behavior, negative behavior, handling emotions, listening skills, positive criticism, solutions to interpersonal problems, communication skills, dealing with competition, understanding different types of behavior, teamwork, listening, dealing with difficult co-workers, prejudice. Team Work Topics include: Defining various types of teams, roles of team members, individual responsibilities of team members, leadership skills, organizing a team, common team problems, ways of handling team problems, components of a successful team, self assessment of teamwork skills, roles within a team, managing expectations, team coordination. Time Management Topics include: Managing personal time, managing work time, being efficient, punctuality, learning to estimate time, making appointments, using “to do” lists, working efficiently, delegating work, planning ahead, assessing cost effectiveness of services, making use of services, valuing time. 3 Ready for Work Series - Content and Description Working Productively Topics include: Efficiency, how to improve efficiency, work attitudes, important organizational skills, planning ahead, organizing tasks, delegating tasks, Work techniques for various types of jobs, treating time like money, motivation, prioritizing, purpose, wasted time, teamwork, time management, planning, preparing, sequencing, managing stress. Writing for Work Topics Include: Writing skills necessary for employment, writing resumes, writing job applications, taking messages, memos, emails, business letters, writing reports, abbreviations, phone messages, cover Letters, formatting. 4 Ready for Work Series Index Subject Module 6-step decision making model Decision Making Abbreviations Writing for Work Abbreviations for note taking Listening Skills Active listeners Listening Skills Active listening Listening Skills Aerobic exercise Health and Appearance Appearance Health and Appearance Asking questions Effective Speaking Asking questions Following Directions Assessing cost effectiveness of services Time Management Attitude toward bosses Positive Thinking Attitude toward customers Positive Thinking Attitude toward employees Positive Thinking Basic rules for company correspondence Following Directions Basic rules for correct work behavior Correct Work Behavior Behavior toward bosses Correct Work Behavior Behavior toward customers Correct Work Behavior Behavior toward employees Correct Work Behavior Behavior toward co-workers Correct Work Behavior Being efficient Time Management Benefits of exercise Health and Appearance Body language Effective Speaking Behavior of bosses that elicits emotions Managing Emotions Bulletin boards Following Directions Business letters Writing for Work Causes of Insomnia Health and Appearance Common team problems Teamwork Common workplace behavior problems Correct Work Behavior Communicating with bosses Effective Speaking Communicating with co-workers Effective Speaking Communicating with employees Effective Speaking Communication Effective Speaking Communication Listening Skills 5 Subject Module Communication skills Relating to Others Components of a successful team Teamwork Conditioning exercise Health and Appearance Consulting others Decision Making Cooperating at work Correct Work Behavior Cover letters Writing for Work Behavior of co-workers that elicits emotions Managing Emotions Credibility Correct Work Behavior Criteria for making decisions Decision Making Customer service Positive Thinking Customer service Customer Service Customer service after sales Customer Service Customer service Correct Work Behavior Customer service Effective Work Techniques Dealing with authority Managing Emotions Dealing with competition Relating to Others Dealing with demanding/angry customers Correct Work Behavior Dealing with difficult co-workers Relating to Others Dealing with mistakes Managing Emotions Dealing with retail customers Customer Service Decision making Decision Making Defining different types of customers Customer Service Defining emotional stability Managing Emotions Defining various types of teams Teamwork Definitions of work-related vocabulary Reading for Work Delegating Effective Work Techniques Delegating tasks Working Productively Delegating work Time Management Dependability Correct Work Behavior Diagrams Following Directions Differences between bosses and employees Dealing with Supervisors Different managing styles Dealing with Supervisors Different types of attitudes Positive Thinking Drawing conclusions Decision Making Dress code Health and Appearance Efficiency Effective Work Techniques 6 Subject Module Efficiency Working Productively Emails Writing for Work Emotional listeners Listening Skills Emotional stability Managing Emotions Equipment manuals Following Directions Executing decisions Decision Making Exercise Health and Appearance Exercises in recalling what you hear Listening Skills Eye contact Effective Speaking Facial expressions Effective Speaking Flow chart Dealing with Supervisors Following company rules Correct Work Behavior Following orders Following Directions Following orders Decision Making Food groups Health and Appearance Formatting Writing for Work Gathering information Decision Making Giving constructive criticism Relating to Others Gossiping at work Correct Work Behavior Handling criticism Positive Thinking Handling criticism Managing Emotions Handling emotions Relating to Others Handling prejudice Managing Emotions Handling stress Managing Emotions Health Health and Appearance Healthy workers Health and Appearance High impact exercise Health and Appearance Honesty and lying at work Correct Work Behavior How people work with others Relating to Others How to contact customers Customer Service How to dress for job interviews Health and Appearance How to dress for various types of employment Health and Appearance How to improve efficiency Working Productively Identifying negative and positive attitudes Positive Thinking Implementing decisions Decision Making Importance of a good impression Health and Appearance 7 Subject Module Importance of details Following Directions Importance of listening at work Listening Skills Important organizational skills Working Productively Individual responsibilities of team members Teamwork Integrity Correct Work Behavior Introductions Effective Speaking Job objectives Positive Thinking Kinds of reading needed for work Reading for Work Leadership skills Teamwork Learning company rules Following Directions Learning good people skills Customer Service Learning how to manage mistakes Managing Emotions Learning steps needed to complete a task Following Directions Learning to estimate time Time Management Listening Listening Skills Listening Relating to Others Listening exercises Listening Skills Listening for main ideas Listening Skills Listening skills Relating to Others Listening to customers Listening Skills Listening to supervisors Listening Skills Low impact exercise Health and Appearance Making use of services Time Management Making appointments Time Management Making introductions Effective Speaking Management style of supervisors Positive Thinking Managers Dealing with Supervisors Managing emotions Managing Emotions Managing expectations Teamwork Managing personal time Time Management Managing stress Working Productively Managing stress and emotions Managing Emotions Managing work time Time Management Mannerisms Effective Speaking Mannerisms Correct Work Behavior Meetings Following Directions 8 Subject Module Memos Writing for Work Motivation Positive Thinking Motivation Effective Work Techniques Motivation Working Productively Negative behavior Relating to Others Network Effective Work Techniques Non-verbal communication Effective Speaking Not leaving things to chance Decision Making Note taking skills Listening Skills Nutrition Health and Appearance Organization Effective Work Techniques Organization Time Management Organizing a team Teamwork Organizing tasks Working Productively Paying attention to details Customer Service Personal hygiene Health and Appearance Personal relationships Relating to Others Phone Messages Writing for Work Pitch Effective Speaking Planning Working Productively Planning ahead Time Management Planning ahead Decision Making Planning ahead Working Productively Positive behavior Relating to Others Positive criticism Relating to Others Posture Effective Speaking Prejudice Relating to Others Preparing Working Productively Priorities Effective Work Techniques Prioritizing Working Productively Privacy at work Correct Work Behavior Processing a sale Customer Service Procrastination Decision Making Product demonstration Customer Service Proper note taking for different tasks Listening Skills Punctuality Time Management 9 Subject Module Purpose Effective Work Techniques Purpose Working Productively Reacting to different situations Decision Making Reading directions Effective Work Techniques Reading for work Reading for Work Reading graphs and charts Reading for Work Reading manuals Reading for Work Reading memos and emails Reading for Work Reading notices Reading for Work Reading schedules Reading for Work Reading signs and symbols Reading for Work Reading vocabulary for work Reading for Work Receiving payment Customer Service Recognizing and correcting poor listening habits Listening Skills Recognizing prejudice Managing Emotions Relating to others Relating to Others Relationships in various jobs Relating to Others Rest Health and Appearance Roles of supervisors Dealing with Supervisors Roles of team members Teamwork Roles within a team Teamwork Rules for good worker-supervisor relations Dealing with Supervisors Safety rules Correct Work Behavior Self assessment of teamwork skills Teamwork Self esteem Positive Thinking Self esteem Managing Emotions Sensitivity toward others Correct Work Behavior Sequencing Working Productively Sharing information Effective Speaking Skills for becoming a good listener Listening Skills Solutions to interpersonal problems Relating to Others Speaking properly Effective Speaking Speaking to an audience Effective Speaking Staying neat Effective Work Techniques Steps for following directions Following Directions Steps for narrowing down decisions Decision Making 10 Subject Module Stereotyping Positive Thinking Stress and work Managing Emotions Supervisors Dealing with Supervisors Taking messages Writing for Work Talking with customers in person Customer Service Talking with customers on the phone Customer Service Team coordination Teamwork Teamwork Teamwork Teamwork Relating to Others Teamwork Working Productively Time management Working Productively Tone Effective Speaking Tools for remembering what you hear Listening Skills Training Following Directions Training guides Following Directions Traits of good supervisors Dealing with Supervisors Treating time like money Effective Work Techniques Treating time like money Working Productively Types of decisions made at work Decision Making Types of poor listeners Listening Skills Understanding “chain of command” Dealing with Supervisors Understanding different types of behavior Relating to Others Understanding manuals Following Directions Understanding orders Following Directions Understanding training guides Following Directions Understanding various supervisors’ titles Dealing with Supervisors Using “to do” lists Time Management Valuing time Time Management Voice Effective Speaking Volume Effective Speaking Wasted time Effective Work Techniques Wasted time Working Productively Ways of handling team problems Teamwork Whom to listen to Listening Skills Work attitudes Working Productively Work techniques for various types of jobs Working Productively 11 Subject Module Working efficiently Time Management Working productively Working Productively Working with co-workers Following Directions Working with others Managing Emotions Workplace behavior that leads to promotion Correct Work Behavior Writing for work Writing for Work Writing job applications Writing for Work Writing reports Writing for Work Writing resumes Writing for Work Writing skills necessary to get employment Writing for Work Writing to customers Customer Service 12
